Always a great experience at MB of Durham! Comfortable waiting area with beverages and snacks. Really good communication and appointment reminders. I even received a video of my vehicles inspection overview! Cant beat their customer service!! Highly recommend.

I purchased my first Mercedes (but not from a Mercedes dealer), 6 weeks after purchase, I took my car in for service that was due. Jeff at Mercedes Benz in Durham went ABOVE and BEYOND! Not only did they have my scheduled service done promptly and without any inconvenience to myself, they also replaced the master windshield switch. The customer service is AMAZING! My car looked amazing when I picked it up….so clean, shiny, and drove even better than when I took it in. Thank you!! You have made me a Mercedes Benz of Durham customer for LIFE!

It was a pleasure to work with Roderick at Mercedes-Benz of Durham.He was not pushy and did not pressure us to buy. He helped us find exactly what we were looking for at a fair price.We will definitely return to this dealership and Roderick in the future!

Test drove a car and was negotiating with Jacob. He brought back the manager with his list of repairs that he had done on the car. Which he read to us and lowered the price $300, that was the best he would do (manager).The car had almost 60k miles on it and would be due for a service ($2000). So my husband asks if they would do that and we would buy the car.10 minutes later a very heated manager comes out and tells us we are not “educated “ enough to know the deal we are getting. Jacob the original salesman was nowhere to be found.Crazy how a simple question could provoke the manager into such a state. We were going to purchase the car regardless, but had that question. After the manager came out with his brilliant sales technique we left with no car.Reading the reviews this isn’t the only time he has done this.

I had a great experience with Merceds-Benz of Durham. I drove through on a Saturday afternoon and although he was busy with another visitor, Roderick took a moment to acknowledge my presence on the lot and offer his assistance if I had questions or wanted to review anything. I appreciated that immensely. Roderick was very knowledgeable and welcoming. His pleasant demeanor was not lost on me. It felt like working with a friend. The process was seamless from start to finish. Abdul wrapped up my experience with ease and a sincere desire to make sure that all of my needs and expectations were met. Kudos to MB of Durham for such great representation!!

Our salesman Noah Baker was very helpful and went the extra mile to get us what we needed. Excellent customer service. His boss David was also helpful and professional. They stayed late to work with us traveling in from out of town, and were pleasant to work with. Well done!

Overall experience was good and easy. After visiting a nearby dealership and being on the lot for 45 min no one came out to offer any assistance, I drove to Mercedes Benz of Durham and within 5 min and his second day in the role of sales Noah Baker came out to offer his assistance. Worked with Noah a few weeks before I found my car. Noah is EXTREMELY nice, sweet, and patient!! I would recommend this dealership and Noah to anyone and would go back for future purchase.

I had a really wonderful experience with Mercedes Benz of Durham the other week. Noah Baker did a wonderful job helping me with getting everything I needed to complete my purchase. He went above and beyond with providing amazing service to me and was very kind and patient the whole time. Very impressed with how smooth it all went and definitely recommend going to Mercedes Benz of Durham and having Noah Baker help you with purchasing your new car. Great experience and got my car delivered right to me!

Overall, great experience! Jon Choi did an amazing job providing all the details about the car especially since the vehicle was still in transit. He kept me informed about the location of the car and provided an estimated arrival date. When the car arrived, he showed us all the features and made the process effortless. I had a great experience and would highly recommend Mercedes Benz of Durham. Thank You!

After trading in a car of higher value to Mercedes-Benz of Durham to get a car of lesser value, I was told that they would pay me the difference. The difference was only $500 but I expected to be paid. Leaving the store, I was told I would get my check within 10 to 14 business days. After waiting a month I called and was given the runaround. I got the runaround the next four times I called and long story short after the sixth week of trying to get my check, I spoke to Grayson Dixon. He was the sales manager I worked with and promised me my check by the first of the month. I gave it to weeks into the month before I called and complained. They told me it “slipped through the cracks“. They told me “this doesn’t happen a lot“. They are apparently sending me my check on Monday but who knows at this point. I had a terrible experience with them and still have not gotten my money back after 3 1/2 months. They were not apologetic or helpful. Every time I called I was told the person I wanted to speak with was not present and that they would call me back later. They never did. When I finally was able to get a manager to do his job, I asked why this happened. He told me that no one ever initiated the process for me to get my check in the first place. I would not suggest working with these people. They are unprofessional and Did not do their job.

Just had my 3rd service appointment here (all have been standard mileage based visits) and all went well, as usual. The service team guy I deal with (John H.) is always sharp and great to deal with. Thanks for easy service visits - I highly recommend this dealership.Update 2021-10-18: I went in for new tire mount and balance (all four) and everything went quickly and correctly.The tires have slightly different sidewall patterns and all four tires got mounted the same way, which is great. These folks have always been great to deal with - I highly recommend Mercedes of Durham.

I have been told there is no loaner car, and it will take 3 hrs for 20K maintenance. Unfortunately, it took over 4 hours. Also, Jeff recommends rotating the tires and make the balance for the tires. at the end, they did not rotate the tires and I paid for unnecessary balancing the tires.

I had been going to local one person shops for all repairs. I thought I was helping out small business and I thought it was cheaper. It has taken me several years of one person shops either not getting the repair right the first time or the cost didn’t seem any less than Hendrick.I have found out that it is worth taking my car to Hendrick. They gave me a loaner. They give a year warranty on parts and service. They wash the outside and clean the inside of the car. But more than that, they kept me up to date on how the repairs were coming and when they would complete the job. I worked with Seth and he is like the concierge at a 5 star hotel, which is exactly why I rate Hendrick service a 5 out of 5.Oh, they are a small business too and they earned my business.

Very professional dealership like the other Hendricks dealerships I have done business with including Lexis, Toyota and Chevrolet. Very courteous and on time with their appointments and estimated time to complete the service work.

Chris always help me with a smile . He provide with with the HendrickWOW!!!!! every single time. He makes me want to do business withthis Mercedes Store every time i come in. This guy is always happyand up beat all the time. I am glad that he is on the Hendrick team.His customer service is the greatest that i seen in a long time.Chris is pleasant and fun to work with whenever i need to come inand order my parts. Chris you do such a great job for Hendrick forthe Hendrick team, so please keep up the good work.

Very satisfied purchase with Noah Baker. Wasn’t gonna buy a car before going into the dealership, but Noah is very patient to explain all the features of the car and help me with a test drive. He also helped me with preparing a surprise for my gf. Very nice guy and good dealership services. Would recommend him to anyone looking for a MB.

I had a great experience at Mercedes of South Point!! The staff is so pleasant and helpful. Kris in the parts department always takes time to explain everything that’s needed. I will always trust them with my car care needs.

I bought a brand new GLC 300 as well as traded in my previous vehicle. I recommend my dealer Jon Choi, he was really nice and supportive for all the process. Thanks Jon for the great deal.

I’ve purchased many vehicles from various dealerships across the United States but this 100% was the best experience buying a car I’ve ever had and the bar was set pretty high previously. I inquired about more pictures of a car I was interested in (I received a very nice detailed video of the car!!) on a Monday and that same Thursday that car was in my driveway with me taking ownership. I never called nor went to the dealership in person everything was handled seamlessly through email which was amazing. Josh Schwartzman is definitely a great person, extremely professional, yet very friendly, his attention to detail as well as his drive to leave no question unanswered is second to none. It was a pleasure doing business with this establishment, I will definitely be recommending them and for sure will be using them for future purchases. Thanks a lot Josh.

Danielle Rollins was on point. Excellent, fast, and kind service. Much respect and highly recommend him.

Purchase GLB for my birthday and Jon Choi was helping me. He’s professional, quick and friendly. Highly recommend!

Went to Mercedes of Durham to look for a new car and trade my current vehicle. Met Noah Baker and was immediately impressed by his smile and like ability. Explained we werent sure on what car we wanted and wanted to explore the line. Noah said no problem and every car either me or my wife pointed to and said we wanted to drive, he got the keys and off we went. Noah was never pushy and we felt he was there to simply help up find the vehicle we wanted. He never tried to “sell” me anything especially the higher priced ones. Well after deciding on a model now they had to appraise my car. Here we go..... Nope. Sales manager came back with a fair trade value, we agreed and bought the car. I haven’t always been able to say this, but the whole process was enjoyable and I recommends Mercedes Benz of Durham, but especially Noah Baker!

I bought 2019 Rx 350 Lexus from Jon/ Jacob,. The customer service was great and very detail. All questions was answer. Smooth transition. Great Service from both of them.

Jim Farina did an outstanding job sharing with me all the details I needed for buying a car sight unseen. Showing me interior and exterior of the car and its features. Driving the car for me and showing its traffic handling, GPS, Radio, parking features and other items. Very smooth communication and delivery from Dealership to my front door. Thank You!

I had my car serviced yesterday. Everything went well starting with John Hall my service advisor. He explained everything clearly, and kept an open line of communication.I had a very pleasant surprise when I received a quick video of my car being serviced by the technician, Doug Benton. He gave a quick and informative narration of my cars status as it was on the lift. This is a great idea in every way as it establishes a connection between the owner and the technician. Outstanding job to both Doug and John! Thanks very much!

Yesterday I had a superb experience. Mr. Roderick Longino sold me my wonderful truck. He was knowledgeable about each car I looked it and able to show me the differences based on my preferences. I felt no pressure or didnt feel rushed. He listen, communication was clear, and direct. If your are looking for a car please ask for Roderick.

Jon Choi was great in assisting me for my new car purchase! I was extremely happy with my new car. Works great for my business. Thank you so much Mercedes-Benz of Durham!

Kris is a wonderful and very professional representative, as is Dan. I’ll definitely be back.

Jeff Carter was exceptional. I had an emergency repair required before I had to return to Philadelphia. He worked out a wonderful solution. He was cooperative and resourceful Quodos

Well number of one, the first time we came down there, no one came out to help us, but the next time we pull up Mr. Roderick came out and talk with us. He is a man that will get the job done I wish at a lot of different places you will get the same kind of help that he give people hes a very honest person respectable and it dont matter how long it takes us to the decide on what we want, hes willing to be patient

Hands down, Josh Schwartzman is a wonderful representative for Mercedes Benz of Durham. His expertise on MB cars is amazing. I was very confident in his ability to get me a car I would love and educate me on it’s features. The Business Manager, Sarah Baily, was also awesome. Overall, it was a great car buying experience.

I had the pleasure of working with Jon Choi. It was such an easy and enjoyable experience. Working in the business myself it was nice to have someone be attentive and responsive. I was able to wrap up the deal in just about a week and fly down from the NYC area to get my car. I also worked with Sarah Baily, one of the Business Managers. Sarah made everything SUPER EASY by sending my papers up so I can sign everything with a notary company that came to me. After searching for this car for almost 3 years, my experience with Jon and Sarah was the icing on top of the cake.

Great service, I appreciate my vehicle was done in a timely fashion. Service Advisor Seth Williford did a Great job. An my Technician Rob Burk addressed all my concerns. Thanks again!

Advisor Seth always doing his job above and beyond from the customer expectation. Video multi point inspection that service technician provided to me was very helpful. Nice dealership. Qualified advisors .

Thank you to John Hall (service) and Kris McCray (parts) for making my car service experience at MB of Durham so seamless! As a busy professional with no time or energy to spare, being able to trust the team that is taking care of my vehicle makes an enormous difference. They even went out of their way to help me replace a few parts, and were overall a pleasure to work with. I feel much safer getting from point A to point B knowing that I can count on these guys (and their respective teams). Thank you so much again!

Excellent and efficient service. The service team was very pleasant and knowledgeable especially my service advisor Seth Williford. I’ll definitely return again for future car maintenance.

We had an awesome experience with Mercedes Benz of Durham! Kris McCray was so kind, knowledgeable and professional. We will definitely return!

MB of Durham satisfied my yearly car check up. Kudos to John Hall my service advisor for keeping in touch with me and giving me updates throughout the day. Made for a stress-free easier personal day. Cheers

Would highly recommend. Great customer service. Response at a reasonable time. Didn’t feel like I was getting taken advantage of,felt more like he was helping me get the best car for the right price even though it is a Mercedes…I have shopped two times before once at the Durham location which made me leave a bad review the first time I came and then a alright review when I went to the Cary dealership.this would be the second time at the Durham dealership and would highly recommend Roderick.

Good people and solid service. Deducting one star because the repairs went into an extra week.

Chris in parts was so friendly and helpful with providing me with the help I needed! He helped me pick out the items quickly and got them installed while my service was taking place! If you are there ASK FOR CHRIS!Jeff in service helped me get my 50k mile service and explained all of the information I needed to know! He got my car serviced and got it back in a timely manner. He was awesome to work with! ASK FOR JEFF!Overall my experience was great, and I would recommend working with these two gentlemen!Thanks guys!

Great Experience with Jon Choi. Very funny, pleasant and really looks out for the best interest of you. Bought a new 2022 with the best deal ever. See him for all your car needs

Great service at MB Durham. Jim Farina was very helpful getting me a late build allotment slot for my custom order and the whole process was super. When the car came in it was waiting for me in the showroom and Jim and Sarah closed the deal quickly for me. Highly recommend this team - and the AMG E53!!

Service department response time is very poor. I’ve been on hold 15 minutes and counting and no response. Further, I’ve left messages twice before and no one bothered to call back. Hope they would be little more respectful of other folks times

Just recently purchased a used vehicle through this amazing team! The whole process was super smooth and far from overwhelming! The sales guy who helped us was Josh and he was not a pushy sales guy. He made sure to explain all of the options in my price range very thoroughly and helped me find the perfect vehicle to fit my needs! He also ensured that even though it was a used vehicle it was delivered almost new! The tech who worked on the car to prep it for sale (Justin I think his name is) did a great job on ensuring the car met our expectations mechanically. The financial agent we worked with had a cool nickname Moose, he made the finance side painless even with all of the paperwork that comes with purchasing a new car! Thank you Josh, Justin, Moose and the Mercedes Benz team of Durham for your great service!! Highly recommend and would definitely purchase from you guys again in the future!

Had a really good experience. Definitely gonna come back here for my next car.My big appreciation to Jim!!!! Made a process of trade in smooth and easy.I just came to him and said what I want and in 5 minutes had a variety of options to choose from. Jim you are the man!!! Thanks

High praise to salesman, Roderick Longino for his superb service assisting us in our search for a vehicle. His approach was very professional and attentive to our specific needs. Rodericks vast knowledge and experience made it a great experience. We look forward to our purchase from Roderick and becoming a part of the Mercedes-Benz of Durham family

This is my second car purchase here and for each time they are amazing to deal with. This time working with Jon he made the process super simple easy and zero stress. He was quick to respond with thorough information.

While I didn’t find a car to purchase at this time, the experience I had with Maryann was top notch. She took great care to ensure I was able to try many vehicles for comparison. For my convenience, she even met me at work on lunch to test drive a car. Absolutely great customer service! Thank you Maryanne!

Positive experience working with this dealership. Prompt, professional, and courteous responses to questions. Good communication with sales staff. Provided service documentaion and accurate descriptions of the vehicle. Great job!

We had the easiest and best experience working with Maryann! I can’t say enough good things. Purchasing cars can be completely overwhelming and we were faced with having to get two new cars within two months. A few of my friends recommended I reach out to Maryann and within a day she helped us find the perfect car for us. We’re absolutely in love with our ‘new’ (to us) car, thank you!

Great experience! Maryann Wren was my salesperson. She’s AWESOME! She answered my numerous questions even on her days off. Very responsive and knowledgeable. I would highly recommend Mercedes of Durham and Maryann for anyone on the market for a car!

Exceptional Experience. 5 star service. I have purchased vehicles before from Jon. He always makes it easy and convenient when closing the sale. He’s very personable and I recommend This dealership and the salesman Jon

This was our first time doing business with this company and we couldn’t be happier. We needed a new key that required visits to Parts and Service. Everyone we dealt with couldn’t have been more helpful. A special shout out to Kris McCray in Parts and Seth Williford in Service for their excellent help.Even though we had purchased our GLC300 from another dealer, everyone here treated us as though we were long-time customers. This is a beautiful dealership facility with a wonderful staff to match.

I came to Mercedes today to find a fuel pump and my boy Kris McCray was the best and fastest help on getting the part I definitely will be back

Wow! I have the best experience @Mercedes Benz Durham Kris McCray (Part Specialist) got me everything I needed in a timely fashion.

Had to visit Parts Dept for a new key. Chris in parts was extremely helpful, very efficient & effective in getting my issue resolved quickly! His customer service was superb & memorable! You all have a winner with him! As an Operations Manager in a a Fortune 500 Company myself, we know plenty about customer service excellence! Chris definitely shows up well!Thanks Chris, Ill be back!

Seth was very knowledgeable. He explained everything to us before we left our car there for service. He was very nice. We enjoyed meeting him. He took good care of us and our car.

Jon Choi assisted me in purchasing a 2022 Mercedes-Benz. The transition was easy and smooth. Ask for Jon. I promise you won’t regret it.

Seth was outstanding! He was timely in relaying information to me regarding my vehicle, and respectful of my time between dropping off/picking up my vehicle and my work.

Amazing service as always! Thank you so much, John and Cameron for ALL of your help. It was greatly appreciated.

The Team here at Mercedes Benz Southpoint, Durham are without equal. Josh is an incredible hands on positive leader creating an amazing culture that permeates through the entire team. Our experience picking up a car from John Choi today was flawless and fun… no stress! He instilled the confidence one needs when learning about a new car!Sarah in finance made executing the documents and making key decisions easy to understand and practical.John Hall in service is on every detail and always delivers!Thank you all so very much! The best in the business!

Maryann is awesome!!!! If you need anything ask for her. She was so helpful and accommodating during my car buying process. She’s extremely knowledgeable and offered helpful feedback when I asked questions. If you need a new car definitely ask for her when you get there. I couldn’t be happier with my decision. Thanks again Maryann!!

These guys did a great job this morning with the service of my car! Seth, my service writer, kept me informed with updates and cost. They finished up within the timeframe I was given and sent me home with a beautiful and clean car!

Had the best customer service experience with Service Rep Jeff Carter. Scheduled inspection and was very impressed with inspection summary by video, the wait time and professional courtesy of the Service Department.

Outstanding experience with Hendricks Mercedes of Durham! My Service Advisor Seth, Parts Manager Jake, and Dennis and Jose the mechanics were superb on all accounts. Since I bought my Sprinter Van in February, these gentleman have exceeded my expectations in every way possible with exemplary workmanship, communication and attention to detail. I had tires installed, an alignment, and an emissions recall completed and I couldn’t be happier. Whomever is doing the hiring at this dealership is doing a great job bringing in people like this - bravo!

Jon & Jacob are the best! So excited about my first Lexus SUV.

I had a great experience purchasing a new vehicle at Mercedes-Benz of Durham. Lucius was so helpful and knowledgable and made the process very enjoyable.

Very poor service attitude, if I can give me a star, the service attitude of the financial manager (female) and sales manager (male) are very poor. Choose carefully to buy a car here, otherwise you will experience a particularly poor service.

I brought my S560 in to have my panoramic glass roof fixed. While fixed, they left my car dirty (inside and out, during COVID no less), I had to reach out for communications vs their proactively communicating with me, and it just left a bad taste with me. I can buy a car anywhere, but service is what keeps me coming back. I now have to pay to get my car detailed.They lost a customer. It was that distasteful of an experience.

Kris was awesome when I asked for help and service. Whenever I come in he is friendly and courteous. He also knows me by name as well.

The service boys (John, Jeff and Seth) are awesome! Can’t ask for a friendlier, more helpful crew!

My service rep is Seth, & as always, he was amazingly nice, prompt and efficient during my visit to get new tires. . He always goes the extra mile, and has even answered questions during non-business hours when I had a tire crisis. Seth is the reason that I continue to bring my business to Hendrick. Go Seth!!!

Seth Williford always looks after me very well. He’s polite, keeps me well informed and is a pleasure to deal with. I do believe this dealership is the best one I’ve dealt with in many years. I would highly recommend

I had a wonderful experience with Mercedes-Benz of Durham. Jon Choi was excellent to work with. He is very knowledgeable and not at all pushy. I highly recommend you give him a call and visit Mercedes-Benz of Durham! You won’t be disappointed.

John in service is great! They do a wonderful job taking care of our cars.

I’m pleased that I can count on Mercedes-Benz for great service. Every time I come in for parts, Kris McCray is there to assist me. He greets me with a smile and helps me with all my car needs! It’s definitely refreshing to see someone enjoying their job!

Always a pleasure working with Seth Williford as our service advisor. We take our cars to Mercedes-Benz of Durham for service and Seth makes the process seamless. He is a great communicator and keeps us informed of the status our vehicles. He goes the extra mile to ensure his customers understand whats going on and what to be aware of in the future.

Lucky to get Grayson Dixon as the person to sell me a new S580 at the Southpoint dealership, he was great. Easy going and informative and took care of everything. No hard sell, no typical salesman tactics, very refreshing good service

Great Customer service from Kris in the parts department he was able to help me out in a timely manner.

My husband and I purchased a brand new Mercedes from Maryann Wrenn this weekend. She was the epitome of true leadership. She was very easy to talk to, and extremely patient! She walked us through numerous scenarios of different vehicles and was extremely knowledgeable and patient in helping us choose the right vehicle for us. We truly kept her at work WAY past closing and her dedication to us showed. She and Sara (in the finance department)went above and beyond for us, and we are forever grateful. It felt like a family friend was helping us purchase our car. She’s the best!

Jon and the team at Mercedes Benz of Durham provided a very smooth buying experience. Highly recommended!

We had a wonderful experience purchasing our Mercedes Benz GLE 350 at Mercedes-Benz of Durham! Jon Choi, Product Specialist was so professional, knowledgeable and made the entire process go so smoothly. Sarah Baily, Finance Manager was excellent, highly proficient with MB warranty, finance and all other information. Noah Baker, Product Concierge taught us all about the features of our newly purchased vehicle. His knowledge and skills of explaining every detail were greatly appreciated. It was a pleasure doing business with this awesome team. We will recommend Mercedes-Benz of Durham to others and we’ll certainly be back when we’re ready for another vehicle in the future!

Maryann was amazing to work with! She is very personable and was always actively listening to my needs and wants in a car. She helped guide me through the whole car buying process so I felt comfortable and confident knowing I made the best decision for me and my family. Best car buying process I’ve ever had and that was definitely because of Maryann!

I had an appointment at the Mercedes Benz dealer at Southpoint to have some recalls fixed on my car. I encountered Kris McCray at the parts counter. Kris was exceptionally friendly and super helpful. He was knowledgeable and efficient. I literally picked out items from where I was sitting and he told me not to move that he would get them for me. He was also in-tune with my preference of the items I picked out based on a our short interaction. In my opinion, Kris more than exemplified the Mercedes Benz experience. His interpersonal skills and happy disposition was a breath of fresh air. Customer service is a lost art these days, but Kris seemed to genuinely happy to be servicing customers. I spent quite a bit of money on MB accessories and mainly because he was so helpful and kind. Kris also made sure that the items I purchased were installed on my car before I left and didnt need to do it myself.The following morning, Kris made sure to give me a call to let me know that the items he ordered on my behalf had arrived. MB sends an email to alert customers that their parts have arrived so the call from Kris was just another example of his excellent customer service and going above and beyond. Kris is a model representative of the MB company and this was by far the best in-person experience Ive ever had at Mercedes Benz of Southpoint.Kris wrote his name on a post it note so that I would remember his name when for when I completed my review.. An exemplary employee such as Kris, who is in a highly visible position, should have business cards to give to customers.

Shoutout to Jeff in service for a quick/easy fix for what I thought was something that would impede a trip I have coming up shortly. Also the other service folks…I think their names were John and Sean (or maybe Seth?) were so kind when they greeted me! Thank you Mercedes service team!

Roderick and the entire sales process was smooth and professional. From sending me a video of the car ahead of time, to ensuring I was in and out quickly, the whole process was great!

Hendrick Mercedens Benz of Durham makes me don’t ever want to go anywhere else. Benz are not just about the brand and performance, but excellent service no one else provides. Seth, my service agent, is very honest and super friendly and he takes the time to listen to your concerns and ensures that everything is taken care of for you. Seth is always willing to provide help when you need to drop your car for service or recalls and he will make sure that things run smooth for you. My car gets crystal clear cleaned every time I drop it and they even keep the car in the garage so it stays clean until you pick it up. I couldn’t be happier with Mercedes Benz of Durham!

Hi I bought a glc Mercedes from Jon, he is a great person and excellent salesperson, will definitely see him for all my purchases at Hendrick Mercedes, thanks Jon

Maryann Wrenn is so helpful, responsive, and goes out of her way to help. I purchased a car from her, but had left an item in a loaner before I got it. She tracked down the loaner, and secured my item for me the next day! You’re awesome Maryann!

My experience at Mercedes is always a wonderful one! MaryAnn is absolutely awesome to work with and follows up every so often to see how I like my vehicle. Seth and John in service are extremely great to work with and keep me up to date and detail on everything going on with my car as well. They are very welcoming and accommodating!

This is the first time I visited Mercedes Durham, but the fourth time got help from Mr. David Spicer. I followed him from one dealership to another during the past four years, and really appreciate his work.He is able to communicate sufficiently with mechanics, then explain the cause and the consequences of the problems in great detail. He prioritizes the jobs for me and help me to make repair decisions. Mechanic Robert precisely located the issue and fixed completely. David and John arrange reasonable commute alternatives while my car was in service shop. Overall, I had great experience here. Thanks for everything!(Owner of 2004 E320 Sedan)

Kris in parts has and still is a tremendous help to me whenever I visit Mercedes Benz of Durham.. Hel detail everything on what you need and recommend the best solution for all problems.. A guy like him need to be promoted if necessary to the next level.. Please rest assure bthat he is a great asset to the company. Kind, generous and will to help, thats him.. Willing to help always. Thanks Kris.. IN Parts.

Excellent customer service, safety practices, cleanliness and straightforward communication. Very responsive and great follow up!

Wonderful experience at Mercedes of Durham today! This was my first time working with Seth. He was excellent, professional, and attentive. Everything was explained clearly.

Best Service Department Ive ever been to. Stopped buying BMW because of how bad service has been. Tried all the Mercedes groups in the Triangle area and this is by far the best. Will be returning for my next service and most likely getting my next Mercedes from them.

I had great experience with Jon Choi.If you need car go see Jon Choi

They were able to find an issue that another dealership could not find. I was so thankful and relieved that it was fixed! I will return for all my service needs and when Im ready for an upgrade! David Spicer did a great job!

We shopped for quite some time. Finally decided on the MB GLB 250, and found the vehicle in the right color combination and with the options we wanted at Mercedes Benz of Durham. We sent an online inquiry to the store and were fortunate to have Grayson Dixon respond. Working with Grayson has been a pleasure. He was always professional, courteous and responsive to our questions. Because we live 150 miles from Durham, we didn’t have the luxury of visiting the store to view the vehicle. Over several days and many conversations, Grayson answered our questions and when we decided that this was a true contender, he made sure the vehicle was still available before we made the journey to see it in person. Purchasing our new vehicle from Mercedes Benz of Durham was easy and seamless. Only wish we lived closer to use their service department.

Kris in the parts department is always very helpful when I go in.