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Hendrick Collision Center Hwy 55 Durham
5403 Apex Hwy, Durham, NC 27713, United States
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Hendrick Collision Center Hwy 55 Durham
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Ni
Review №1

No one wants to end up at a body shop, but when you need one there is none better than Hendrick Collision on Hwy 55! What appeared to be cosmetic damage on the surface was actually frame damage that totaled my car. Obviously not the answer I was hoping for, but I couldnt have asked for a better partner than Hendrick in navigating this process. Donnie and the rest of the team were transparent, and proactive in communicating with me. I have total confidence in their abilities. If you are in need of a body shop, Id highly recommend them.

Mo
Review №2

I had an amazing experience working with Hendrick Collision! I came to them after a previous body shop had painted my new bumper the wrong color. They negotiated a price with the previous shop that had made the mistake, so I did not have to pay anything to make the fix. In addition, I was new to the area so I didn’t have a way to coordinate transport to and from the shop. Danny drove me home (30 minutes away) after dropping off my car, and delivered the car back to my house a few days later when it was complete. My car is a difficult color green to match, but the paint job they did turned out perfectly! I am so thankful for their attention to detail, superb work, and great customer service! Having car troubles usually bring me so much grief, but Hendrick’s made it feel easy!Thank you again!!

Ta
Review №3

I have had an awesome experience with this company. The staff was on point, the work they’ve done was on point and the timing was on point! I would recommend and come back.

Br
Review №4

I went in to get a quote for a paint repair where I was keyed (deep scratch) on my drivers door of my new SUV. They not only were able to buff the scratch out but did not charge me a dime. This type of honesty and quality service is hard to find. I would highly recommend using Hendrick Collision to everyone.

Ry
Review №5

I had my lift gate repaired due to a deep gouge that was made by opening the lift gate into my garage door. They turned the repair around extremely quick and did a fantastic job as usual. This is the third time I have used Hendrick Collision on 55 and will continue to use them as my body shop needs pop up.

Wi
Review №6

I admire Hendrick’s perfectionism — every time. Good about keeping customers informed. On-site car rental is a huge plus.

da
Review №7

Professional staff. Completed work days before promised date. Quality and accuracy of work exceptional. Highly recommend

Mi
Review №8

I appreciated the text updates and the professional demeanor over the phone. It was very convenient having Enterprise rent-a-car work so closely with Hendricks. They did a great job of ordering quality parts ahead of time and they stuck to the schedule.

Mi
Review №9

Unfortunately I have had to use Hendricks Collision more than once for different vehicles. They always do a top notch job. Would highly recommend.

La
Review №10

Dana, Donnie and Chris are very professional, knowledgeable and friendly. Very helpful, answered all questions and explained everything before repair. I highly recommend Highway 55 Collision.

Li
Review №11

The employees there are extremely professional and very knowledgeable…they made my car look even better than it did prior to my accident!! I would highly recommend Hendrick collision center for any kind of repairs needed for your vehicle! Thank you so much…y’all are awesome!!!!

Ar
Review №12

The professionals at Hendrick Collision Center were extremely knowledgeable, kind, and communicative. They got my car looking good as new faster than I expected and they were a pleasure to deal with.

Jo
Review №13

I was very impressed with the service and professional way that Dana,Donnie and Chris helped me. Told me what to expect from Start to finish . I highly recommend Hwy. 55 for any body repair work needed.

Ma
Review №14

I was very pleasantly surprised with my experience at Hendrick. The staff was professional and courteous, my car was ready when promised and I was kept informed daily on the progress of my repairs.My car looked terrific when I picked it up . It was washed and wipe down and had a bag in the car with goodies!I highly recommend Hendrick for any collision repair on your vehicle.

Ma
Review №15

I can’t say enough good things about Donnie and his team. They went out of their way to fix an issue beyond the auto body repair my vehicle was in the shop for. They are friendly and extremely professional. They even finished my repair 3 days ahead of schedule. I am sold. Wouldn’t take my BMW anywhere else!!!

Ye
Review №16

They dont try to pressure to get more money and are extremely friendly and open with customers. I really appreciate their help and choose to come to them whenever I need to.

To
Review №17

Repairs were done quickly. Staff was friendly and professional and kept me informed all along the way. My car was returned cleaner than when I left it - nice touch!If I have repairs to be done in the future, Ill be back at Hendrick.

Cy
Review №18

I always know that I can count on the team at Hwy 55 Collision to take great care of me and my autos. I have used them many times and would highly recommend them to anyone. The staff are friendly, professional, and courteous. The quality of work is fantastic!

Ni
Review №19

Very friendly staff who were quick to update me with text messages or calls. My vehicle looks better than when it went in! Second time I’ve used them (both for deer incidents) and I haven’t had any issues or questions of the quality or customer service from them. I would absolutely point anyone in the area to them for vehicle repairs!

Ja
Review №20

Hendrick Collision was amazing in repairing my vehicle after an unexpected accident. Definitely recommend everyone to use them for repairs!

Jo
Review №21

They did excellent bodywork with unbelievable customer service

An
Review №22

Such nice people, fast and thorough service, the whole experience was easy and stress-free in what would usually be a stress-inducing process. Won’t ever go to anyone else in the area now!

co
Review №23

Stopped by to get an estimate on headlight restoration and they took my car right away to the bay and 15 minutes later my headlights look brand new. Very courteous, professional and informative!!!!!

Ca
Review №24

Seamless process from first phone call, through the estimate, on to the repairs. They were quick, super efficient and responsive. Highly recommend this body shop. Good folks

GE
Review №25

Professional and good customer service. Kept in contact throughout process including with Claim Aduster. Made arrangement for rental car to be delivered onsite.

Va
Review №26

I had chosen Hendricks to do the repairs after an accident. I was not comfortable with the way the driver at fault s insurance company was handling the adjustment, so I reached out to Hendricks for advice. Danny offered to meet me at the tow yard to do an assessment. This was to me really above and beyond and really helped with my anxiety. I deeply appreciate his time and professionalism.

Er
Review №27

Excellent service, kept me up to date with the repairs. When I got my car back it was WASHED, and the interior was cleaner than when I to it in!Crazy clean, the work was front bumper work.If I ever need a body shop again I hope I’m in their area!

pe
Review №28

Wonderfully Service. I would refer any one for service to a wonderful group of people.

Ma
Review №29

Had the best experience. Professional, efficient and communication was perfect. Constant updates, clarification and explanation and the work was very good. Thank you.

Te
Review №30

This was the second repair Hendrick’s Collision took care of for us and both times their service has been exceptional from beginning to end. Definitely would recommend their shop for all service needs.

Mo
Review №31

Went and my car was accessed. No claim was necessary. 🙌

We
Review №32

Donnie, Chris, and Daniel were phenomenal. I came in desperation as my sunroof was broken and open. 3 other dealerships and car shops were unable to help before I stopped at Hendrick.Sunroofs are not their specialty but they were willing to come take a look. These three gentlemen took an hour of their time to look at it, take it apart, and get it to shut.They went above and beyond and I’m so thankful. I will forever refer business to them and bring my family’s automotive needs to Hendricks Collision Center!

St
Review №33

Entire staff was professional and had a lot of knowledge in repair details. Job was performed on time and perfect repairs.

ce
Review №34

The gentleman over here are stellar and gave me exceptional service. I would recommend this establishment to my 80 yr old grandmother. Thats saying alot!!

Je
Review №35

Couldnt have had a better experience. It was an absolute breeze working through my insurance company who set everything up with them directly. Had a rental car waiting on me upon dropping my truck off, got almost daily updates via texts and the quality of work was amazing. Staff was great and just an overall really good experience.

Te
Review №36

The people here are so friendly and always willing to help. One of the guys there was on his way home and still made time to help me get in my car and get tags off for my car was totaled and insurance company was taking ownership. He was quick and really helped me.

Ci
Review №37

Super job in a timely manner as promised.

Za
Review №38

I had a great experience at Hendrick collision center highway 55. I found everybody I worked with had a great attitude and was willing to help. I cannot comment on their work as my car ended up being totaled, but I recommend them based on my experience.

Br
Review №39

This team is first class. I stopped in one day to get an estimate and the person behind the desk immediately came outside and began looking at it and had it diagnosed in 15 minutes. I had an appointment scheduled for the next morning and it was fixed by lunch. The personal attention they provided in carefully explaining the issue, showing me what to look at, and explaining the repair options for was very much appreciated. I would highly recommend.

Sh
Review №40

I wouldnt go anywhere else to have my car repaired! Time after time, the team at Hendrick Collision on Hwy 55 has gone above and beyond to help my family with car issues and repairs. They take pride in providing excellent customer service. And if its out of scope for them, theyll help you find someone reliable who can. Chris, Donnie, Dana and crew will take care of you too!

Ma
Review №41

Friendly staff and excellent customer service! All businesses should strive to be the same! Cant say enough about the excellent customer service and wide variety of services!!!

Ju
Review №42

Maybe the best experience Ive ever had at a body shop. I went in after my local Firestone said they couldnt find a replacement for my broken car handle. Donnie and co. showed me how to use my door in its current star giving me the option of fixing it-- then found me the part, which I picked up (saving me money and time). They attached the new handle in the parking lot in just a few minutes and sent me on my way. Even better, while they were on the phone looking for the part, they popped out a dent for free, drastically improving the appearance of my bumper. They were so generous with their time and knowledge and definitely earned a future customer. Thanks, guys!!

Me
Review №43

My car was damaged by hail and took it to this Hendricks for repair. I can say that it looks so much better than before! They even cleaned my car before giving it back to me. They are the best bunch of guys (and gal) to work with to repair my car. 10/10 recommendation from me.

Mr
Review №44

They did a great job on my truck. I always go there. Such great service givin to me and my vehicle. I will be back there if I need any work done again. One more thing, they give you a lifetime warranty on your vehicle as long as you own your vehicle.

Cl
Review №45

Best auto repair team Ive ever worked with. I recommend them to everybody

Ch
Review №46

I called Hendrick Collision Center on 55 and they were extremely friendly when answering the phone. Donnie was understanding when I explained my situation to him. (I hit a cement barrier head on on I40 due to bad weather.) He was empathetic to my situation and treated me with kindness. He was able to squeeze me in for an appraisal that day. When I got to their office everyone was friendly and polite and greeted me with a smile. Donnie looked over my vehicle and then explained all the work that would need to be done. Donna and Chris were also very polite and nice when talking to me. They explained things I didn’t understand and were very friendly. The whole team made my expierence there amazing. I made an appointment to get the work done with them immediately. Just because I knew they were honest, hard working people who wouldn’t take advantage of me in a hard period of my life. Love this team! They come very highly recommended in my book.

Mi
Review №47

Took the time to use their website app to request a quote, great system, But no one ever contacted me. Ive emailed them and even live chatted...no one gets back to you. Moving on to a new place.

Sa
Review №48

I had a broken driver-side mirror on my car and I was thinking I had to have it replaced. I am so grateful to the person at the desk (I forget the name) who checked my car out and glued things back in place for no charge. Even when I offered to pay for it, he said there was no need. The fact remains that he spent about half an hour of his time jostling with a difficult car mirror that just wouldn’t snap back into place easily. If I was to ever need body repairs for my car, I would definitely go back to this place. I highly recommend this place!

Ky
Review №49

I absolutely had the best experience here. Mine involved an insurance company and having to work with outside and unknown adjusters. Not knowing the process made this a difficult issue as well. However, Peter stepped up and took over the estimates, to meeting with the adjusters to daily conversations with the insurance office to help me accomplish my goals with the car. He represented Rick Hendrick Collision center by exerting his experience and knowledge while maintaining proffessional courtesy to the insurance company and above all else just being kind and supportive to me, his customer.Fantastic experience.

Ja
Review №50

Very nice people!!!

Kr
Review №51

Getting into a car accident is never a pleasant experience, but the level of customer service from using Hendricks made the process significantly more stress-free. The people were courteous and professional and constantly provided updates through the process. I would recommend them to anyone who needs repairs after an accident!

Ed
Review №52

Very professional and friendly. I just picked up my vehicle and was extremely satisfied with the work they did. Dana and the staff of appraisers makes the unpleasant (car accident) experience less stressful when discussing the necessary repairs.

Sa
Review №53

Donnie, Chris, and Ken, I cannot thank you enough for going above and beyond to ensure my car was flawlessly repaired! You made this so effortless for me from beginning to end. You are all masters in the art of making every step of the service you provide, the very best. Thank you again from the Popp Family!

Ad
Review №54

Great experience, had my car repaired by them last year just before Christmas(2014). They are always willing to take care of the customer. The shop manager, Chris, is a great guy, he never stops striving to deliver good quality repairs.

J.
Review №55

My car was involved in teenage evil prank activities at my sons high school while he was in class. End result involved the police report filed, insurance claim as well as me having to pay a 500$ deductible. Hendricks had to special order paint for my car an plus it was a holiday it took extra time and days. I was fuming. I was sick, use to my car had a rental, taking chemo. Hendricks was completely compassionate, kind, caring understanding and kept me up to date on when my car would be ready.They did a fantastic job, could not even tell where any of the damage was and the paint job was a phenomenal match. Would recommend them for damage repair or paint jobs to anyone.

An
Review №56

Great body shop. Nice people working there! Reasonable prices and guaranteed work.

Ar
Review №57

Had a great experience and team completed by the assigned task very neat. They delivered the cat as promised and very good support

Jo
Review №58

I had a great experience with this company!!! I had such great customer service as soon as I entered the door, they kept me up to date with the status of my car, Hendrick collision center did a awesome job on my car!!!! When I went to pick up my car it was washed they vacuumed it out!!! He is nice and shinny!!!!

Gr
Review №59

Extremely thorough, thank you Dana and team!

mo
Review №60

Fast and great service with rental car waiting for you

Mi
Review №61

Great group of folks there willing to help out with theRepairs.

Da
Review №62

Car looks good as new.

Ra
Review №63

Very very bad Experienceplease dont go for any car repair hear.they dont understand anything car damage and do very bad work.not friendly staff.they will explain one think and will share something to insurance company.even they are not read to sent a details to insurance company.ended up paying amount from you pocket.

Ch
Review №64

Did a great job and finished early!

Br
Review №65

Clean Body Shop and professional service from Donnie and Dana. Friendly too.

An
Review №66

People where very friendly and helpful

Ke
Review №67

They told me what needed fixing and i didnt have to pay anything

Tr
Review №68

Great

Ji
Review №69

Very fair

Information
20 Photos
69 Comments
4.6 Rating
  • Address:5403 Apex Hwy, Durham, NC 27713, United States
  • Site:https://hendrickcars.com/north-carolina/raleigh/hendrick-collision-center-hwy-55-durham.htm?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 919-287-0700
Categories
  • Auto body shop
  • Auto broker
  • Auto parts store
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Accessibility
  • Wheelchair accessible restroom:No
Planning
  • Appointments recommended:Yes
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