My car needed an entire new short block. Though it took a bit longer than originally expected, my service advisor Brooke made sure I was informed every step of the way. The car had never run better and I’m thankful for the hard work and attention to detail that the team showed to my car 👍

I have been servicing all my cars at Atlanta Toyota on Pleasant Hill for the last 20+ years. I have never been disappointed with their work. On my last servicing, they missed checking one item. However, they quickly jumped on it and corrected it. They did an excellent job to keep me safe, satisfied, and happy. Hats off to Peter Chiapperini, Pat Shabazz, and Jason Oglesby for their dedication to customers like me!

The service advisor couldn’t have done a better job in taking care of me the customer. His professionalism and good nature made me trust in him that the work was being done correctly, efficiently and professionally. I will highly recommend my family and friends to visit specifically with him when they go to this Toyota dealership.

Thank you for your team great works. We’ve just move here and definitely your place will be my stop for all future maintenance. Thanks Peter for very quick help

I called on Saturday 9/25 regarding the possibility of battery issues. The first Lady I talked with did not offer any help and said that no appointments were available and, although it was very difficult to understand her, she said she would send a tow truck. I told her that I wasn’t sure I needed that but I would see if it started after I dressed. After dressing, I went out and was able to get the car started after a couple of tries. I called back to the service department but this time a lady by the name of Brittany answered the call and was most helpful. I explained about my previous call and she checked my account and said it was noted I had called but no information was provided about my issue. She told me that she could give me a 1:20 appointment (it was now 12 noon) and I told her since I had gotten the car started, I was going to drive it on in and would just wait until my appointment time. My service advisor, Peter, was extremely nice after I explained my calls here during the morning. He said he was sorry for any inconvenience and would take care of the battery because after checking it was determined it was definitely the battery going bad. It was replaced and I was out by the time I was originally scheduled.

I never have any issues. It takes about an hour to an hour and a half which is shorter than anywhere else I’ve been and they’re consistent. They also have great customer service employees and I get to work with the same one each time. Chris H. never seems money hungry, which I like. Continue treating people like people. :)

Service Technician Joe J. And the Technician who’s performed the work were very helpful and had good knowledge of how to address the issue I was having. I was a little hesitant at going there after I had taken it to a sister dealership three times and nothing was resolved w/ out any direction on what to do. But Joe followed it through to the end resulting in being one of my best dealership experience!!Thx Joe for exceeding my expectations!!

I love going to this dealership. They’re always so nice and quick with my car. I can always get a timely appointment and each associate has been fabulous. I highly recommend Atlanta Toyota!

Chris Harford is great - I have been working with him for years. He gets you in and out at a fair price. My cars run great and I never have to worry about un-foreseen mechanical issues. Thumbs UP for Chris!!!

Replace and repair driver side front lights. Did great job, especially Mr Jason Oglesby, the manager of the Dept Service who put customers first & put his feet in customers’ shoes. He help us to fix the car AND saves money as more as possible. He help us to save about several hundreds dollars. We have written a review/comments online already.

Atlanta Toyota is phenomenal. I can always count on quality work and on time!Rich Camacho never promises what he cant deliver which makes him my goto guy.I have never had a bad experience at Atlanta Toyota. From my initial car purchase in 2018, my second vehicle purchase and my daughters car purchase in 2020 with salesman Joseph Watkins to the service appointments with Rich, I am beyond impressed.

As someone who dreads having to get car maintenance and repair, Cameron Kibbe has been an absolute pleasure to work with. I had issues with two of my cars and he has been extremely helpful every time. He was able to explain the situation, gave me various options, was pretty transparent, and answered all of my questions. He makes what could be a stressful situation into a pleasant one with his friendly demeanor and professionalism. I haven’t had any issues with any of the work done on the cars and I look forward to having them serviced at Atlanta Toyota for the foreseeable future. Thank you Cameron!

The staff were super friendly and efficient. I really liked the service representative I worked with. He was not pushy on the number of things the mechanics recommended I do to my car, which I appreciated. I also got a free car wash across the street that I appreciated.

Bryan Hernandez is a fantastic service manager! Hes courteous, professional, and communicates all of the repairs/costs very well.

Noe Aragon was the service tech that oversaw the air conditioning service and multi-point inspection done on my 05 Highlander. I was pleased with the quality of service. The wait time was longer than what he communicated with me at the check-in. Noe was very helpful and professional in handling my concerns on my vehicle. Thank you.

They didnt push to add on services but only suggested. The got back to me in a very timely .manner. Were very polite. Dependable.

I had a nice experience here. I bought my 2018 Camry Se in for routine maintenance. Paul was my service advisor, he was informative, personable and professional. I booked a same day appointment and there was a bit of a wait. I was told about a 3 hour wait but had a 4 hour wait. Due to the post holiday rush I assume. I didn’t mind because I came prepared.Tip: The lobby was very loud, some people weren’t wearing masks or social distancing and were coughing/sneezing it was gross. I wore my mask, bought my laptop and headphones to flush out the boredom and noise.

Excellent service they fixed a part on my vehicle that had been on recall since I purchased it. Came in for 15,000 mile maintenance and was informed they would have to drain my fuel tank and I would lose any gas, I had just filled up. Upon completion of service they topped off all my fluids and filled my tank back up. I was very happy with the service and Jose Gonzalez was on top of everything, very professional, kudos to him and Atlanta Toyota.

It was the worst day for me. Just for oil change it took more than 2 hours. I did not feel the professionalism, a job goes quickly because I had complained

I made my appointment with Pete and he reassured me when he told me the longevity that the Toyota brand has. Though I did not buy my car at this dealership I did buy it in a very decent condition and have been keeping up with it since. So I am very glad to know that I will be getting my moneys worth in years to come. Thank you Pete for telling me to keep up with my maintenance.

My car is very special to me, so I prefer to have people I know, to work on it. Previously, I had brought it here, and hadnt known anyone. During this previous service, I found Feras had kept an eye on my car, because he recognized it. This time, I scheduled my oil change with him, and he was on top of it. He communicated well and let me know a few of his concerns, seen during the multi point inspection. He took good care of my car. Thank you!

Azmeena is amazing and they have always taken care of me from the moment I bought my car 4 years ago!

I had an appointment with Shekelia and was taken right in as soon as I arrived. She was very polite and helpful. I appreciate the service I received.

Had a great experience with Brooke, professional and eager to help me with my issues. Awesome service writer! Anybody reading this pleas ask for her

They are always nice. There were busy and running late the last time I was there, but they said that upfront. No worries.

Great place to get your serviced and look at whats new while you wait. The new Venza is very interesting.

Atlanta Toyotas flexibility with scheduling was good I didnt have to wait 2 weeks for an appointment like some other places. My rep. Bryan was professional and knowledgeable. The waiting area is very pleasant and spacious. I was able to social distance safely and do some office work on my laptop. I was suprised to see they had outlets on the ground close to the tables this was a plus; not having to fight for outlet space with other customers. I wish the courtesy van was back i wanted to go to Krispy Kreme. Good work Toyota. ~Wallis Etienne

Person who talked to me is very friendly yet professional - their automotive service itself never disappointed me either. As long as you make reservation, you can expect a perfect timely service

I went for my 2013 Corolla’s 120,000 mile service. I worked with Brooke who was super nice and texted me throughout the day to keep me updated on my car. She clearly laid out all the work the mechanics recommended and how much each service would cost. She also found me a discount! Great, transparent service. There were no surprises and I never felt pressured or ripped off. Lastly, I really appreciated all employee’s mask compliance. I felt safe at the service center which is super important to me.

Jose Gis so professional, he takes the time to explain everything and answer all my questions before getting my service.

20,000 mile service - prompt greeting and review, work done in timely manner and while they offered additional services, I didn’t get pressured and the service consultant Bryan recommended two items I could do on my own. I appreciated that.

Luis my maintenance guy was very polite and professional. They had me in and out pretty quick and booked me same day. I never get that lucky by my side of town. ( ITP) .Thank you!

It is always a pleasure to do business with Atlanta Toyota. Also in working with the Technician Advisor Richard Camacho, who does a fantastic job in working with me as a consumer. Shout out to him.

Dustin Kim my service tech always courteous, knowledgeable on whatever my car needs and never pushy trying to sell something I dont need.

Chris Hartford was exceptional fast friendly and overall awesome. Didn’t even wait 30 min for my oil change. Will definitely go back

Chris Harford is the best. He Always takes good care of my vehicle service needs and I appreciate it.

Excellent experience as always. Bryan Hernandez was a wonderful attendant and took great care of my car.

I appreciated having a woman help me at the service department. Azeeba was great. Because I trusted her I purchased a tire I needed there as well. Usually I’d go elsewhere because as a woman alone having her car serviced I never know if it’s legit or men trying to trick me. Diversity matters. I’ll be back.

The assigned Service Rep, Luis Sanchez, was very professional, helpful and knowledgeable. He was also empathetic and sought to minimize my discomfort by arranging a rental car and negotiating a small discount on my bill st my request. Also noteworthy were his responsiveness to my queries, telephone calls and text messages as well as his taking the time to fix an error in my contact details to facilitate better communication between the company and me. It’s good that there’s some liaising between the Sales and Service departments. I’m now in the process of trading in my car for a new unit and the service I received contributed to my decision.

Bryan Hernandez was very helpful and clear on what needed to be maintenance to my car. Very smooth process. Appreciated that he didn’t try to add on services I didn’t need.

Easy check-in & check-out for appointment. Clear communication. They didnt try to get me to purchase unnecessary service.

Brought my 2004 Camry in and had to have front brakes replaced and 4 tires put on. I also had a battery that had died after a year and a half. Chris made sure everything was checked and we took care of the things that needed to be done immediately. Great job.

Great service advisor. Great place to wait for car (tables and chairs). Overall excellent experience

042721. Called Service Department in Duluth in the morning and got an appointment with my favorite Service Advisor Dustin Kim! Had to leave my car for part; however, I was provided a nice rental and picking up by noon today! Best service experience in metroAtlanta area! Highly recommend!😊🙏💕

Paul was my service advisor and was helpful and knowledgeable. I received great customer service from Paul and his team and plan to use them again!

They didn’t do a full check up and my breaks squeak

Noe is the guy great and professional he is always on target . I would definitely go back and take my car. When ask about my car gives me an answer and always goes the extra mile . Thank you for all you do.

So am I currently at the shop. I arrive here at 9 for my appointment with Advisor Chris Harford. I was here a month ago for a humming noise in my car. When I did the diagnostic I was told all repairs would cost $2k. With the times we are having and not a lot of money and lost hours at work I could not afford the fees. I took there diagnostic and bought the part a hub bearing wheel assembly from Toyota online and got it repaired elsewhere. The humming noise still exists. I spoke to Pat in customer service a few times and she not followed up with me what could be done except to tell me to make another appointment. So when I am talking with Chris he says “with all due respect you got your car fixed with Joe Schmo who is not Toyota certified and you have 90k miles on your car” I understand I got my car serviced elsewhere and I understand my mileage but then you hand me off to the Advisor that helped me last month I hope the color of her skin and my skin had nothing to do with it but I have to wonder and then you proceed to talk about me and my wife to your counterpart and when we make eye contact you stop talking. Very unprofessional I am feeling very disgusted and unappreciated and after this service interaction today I will not be returning to Atlanta Toyota. I will mention that “Chris did discount another diagnostic at $50% off.

I always enjoy coming to this dealership. I came here around 3 years ago as my first dealership home and they treat you more like a family than a customer. Shoutout to Rich Camacho! My guy always takes care of me and only recommends what you need to have done. Doesn’t add that “dealership pressure” that is always expected when you hear the word. I’ll keep coming back until the wheels fall off, and I know y’all will put them back on! 😂😂

Brooke was great. She kept me informed about what was happening with my car. She is very professional.

Ricardo at Toyota helped me get a brand new 2022 Toyota Sienna. He is your guy if you need a new car!

I had a great experience. The gentleman Joe Johnson assisted me. He was amazing, professional, and sincere. I am thankful for him. He really took care of me.

Azmeena is your go to person. She’s pretty awesome!

As professional a Service Department as always- Joe Johnson and the technicians that serviced our car were honest, sincere, and fair.-Thanks for restoring my confidence in Toyota quality.

My expectations are always well taken care of in a timely fashion and the rates great (I don’t often say this about car repair and from a dealership)and my service advisor Paul is an outstanding advisor…good job!!!

Let start by saying I purchased my Camry from this dealership 13 years ago and been going to them for this long. I called the same day to make an appointment and was pleasantly surprised to hear I was able to get an oil change the very same day even though it was noon already. When I got there, as it usually is, all three lanes were full of cars. There was a person waiting outside, to what seems a service desk, I asked him if he was waiting to be assisted, he responded yes. I thought, let me still confirm with the Toyota guys inside, they also stated I needed to wait outside. There’s three of us waiting outside when the Toyota guy comes outside and starts assisting the last guy in line, not the first person that’s been waiting longer. When he gets to me, he asks if I have an appointment and I reply yes, he asks for the Service guy’s name, give it to him and he responds, go inside and he’s to your left. I get to the service guy’s desk and without having said a word to him, he tells me he’s busy and will need to wait a few minutes. I responded OK. He called someone to let them know their car was ready. The person came to him, paid and left. Then he grabs the phone again and he’s contacting a company about a warranty for a car getting serviced. He had to know that call would last a while. This is where I think he was wrong. If he was busy, find someone that can help me or it would have only taken five minutes (I think even less) to prepare my paperwork and send me on my merry way. That’s not what happened, I stood in front of him, listening to his warranty conversation for about 15 minutes and lost control of my patience. I went to this lady and asked her to speak with a manager. She points him out to me. I asked him what was the purpose of making an appointment if I was going to have to wait over 20 minutes to be assisted while others that arrived after me had already been assisted and carried on with their day. This Service guy is obviously busy, why can’t someone else help me, I asked him. If the Service guy is having a bad day, management is right there and should be resolving these inconveniences their clientele are experiencing.

I would like to thank Pete C./Service Advisor squeezing me in on Saturday am, since there were no appointments available online. As always Pete is friendly and courtesy. Atlanta Toyota allows you to pay your bill online, speeding up the process getting your vehicle.

Noe from the service department always provides great customer service. It’s always a pleasure to see him.

Mr. Luis is very professional and was informative of all my inquiries. He is definitely an asset to your company!

I went in to get a diagnosis of why the function to get both the rear view side mirror to fold back, the motor just stopped and no longer worked..I was given the reason and estimate for work to be done. All was done in a timely matter and the service advisor Cameron Kibbe was very helpful and answered all my questions..very nice young man..

I have done all my oil changes at Toyota dealers, this was the fastest ever.

Staff was great and service was fast!!! We will definitely return here to this location!!!

I haven’t had to smoothest time with my car unfortunately, I can’t lie about that. But the kindness and help I’ve experienced has made things much easier. My sales person James Baik didn’t simply sell me a car and disappear he’s always a text or phone call away to help me out, he’s extremely knowledgable and amazing. Bryan Hernandez helped me out in the service department and went above and beyond when he didn’t have to, he was extremely amazing and understanding if you have an opportunity to choose your service advisor make sure you choose him. Jonah is the service department manager he is great. Jonah took my concerns seriously and went out of his way to check things out for me, and communicate with me even though it was super busy, he is extremely caring and compassionate. Terry the customer relations manager is also great he communicated with me as well as the guys in the service department who were helping me out. I’m extremely grateful that the team who worked with me that day during my visit we’re amazing.

The work surprisingly for a Saturday, did not take a lot of time. The people there were courteous and professional.

Chris Hartford was very friendly and my car was finished in a timely manner. My only concern is I felt as though the dealership tried to upsell me with a lot of repairs I didn’t really need. Future repair cost are 4,460.00. Wow! I only paid 5,000.00 for the car.

My advisor is Joseph Johnson. He took very good care of my vehicle. He answered all my questions and updated me with frequent repair status. Good experience to me, as always.

Fabian demonstrated excellent customer service skills and the Toyota technicians had the work done sooner than expected.

Azmeena Was really nice and quick to let me know if I needed any extra help!

Jose G gave me a great service as always. He is so reliable and honest. I really appreciate his job it shows that he enjoys what he does

Appointment easy, pulled right in, met my service manager. Completed within an hour under Toyotacare for 15k maintenance visit.

Charles Pendley was really helpful, he saw that my car got the best service and hes very communicative.

Rich is so great! I love this place!

Chris is always helpful. Timeliness is always important to me so I respect that their service department completes the task in a timely manner. It’s great teamwork between the front office in the back

Azmeena Habib was a fantastic employee and helped me out with everything I needed. The best customer service I’ve ever received. She made sure my insurance didn’t scam me, and I will never forget it. When’s the wedding date, Azmeena?

As a first time customer the service was ok. The wait time wasn’t too long and the waiting areas were clean.

They are treat me kindly and patiently. I’m happy be one of Toyota customers. Thank you! Excellent service.

Mr. Paul and the rest of the squad. Stay awesome

Dustin Kim is my Service Rep. And always provides professional service and is always courteous.

Atlanta toyota is a great value, they manage to get you in and out in a timely manner. Always courteous service.

Mr Charle Pendley, he was very friendly and helpful.

I am regularly get my vehicle serviced at this center for majority of time since purchase and I usually get a very good service experience except this time. I brought my vehicle for a periodical service without any specific issues. I have been told to do some periodical fluid changes, wheel alignment etc. in fact I already got the wheel alignment done a month before when I changed the tires at another tire shop. So I thought it should be their fault not properly performing the wheel alignment.My vehicle so far done 43k plus miles and I have previously been told that I should get free tire rotation up to 45k miles. Despite I didn’t ask for a tire rotation as it has done only some 1500 miles since the new tires fitted, they have done a tire rotation and charged some $60 bucks for the same. Usually when I get my vehicle serviced they will top up the windshield cleaning liquid without any charge. This time they didn’t do that even though I spent some $670 (out of which $400 plus was labor cost).I called the advisor and left a voice message as nobody picked it up. But nobody didn’t contact me till now.

Excellent Service and Professional!! Shekelia was extremely helpful when I brought in my car for a tire repair. I was visiting family from out of town so you can imagine how difficult that can be. She was very patient, kind, and knowledgeable... She kept a smile on her face!! Thanks for an AWESOME experience!!!!

The service rep was super professional. The entire team was excellent in the quality of service and products they provided. Thanks Atlanta Toyota for your awesome service. Godspeed!

It was my first time coming to this Toyota and they made it so easy for me! I will be coming back to Atlanta Toyota for all services.They made my service go by quick in an accordingly manner.

Joseph Johnson was very professional and personable.

Everything was great except for the stinky perfume they left in the car. It will probably air out as long as I leave the windows down. It really is nasty. I may just spray some WD 40 in the car as a cover scent.

10 Stars ********** Special Thank you to Service Director Jason O., Manager Terry And Paul P service advisor for rectifying manufacturers warranty paid for by Toyota manufacturer/headquarters on a 2011 Toyota Prius.2011 Toyota Prius engine light came on within a short time after leaving dealership on July 2, 2021.Excellence bin top management does work for good business.Being honest and truthful does make a difference for business and for customers.Thank you to Britney in customer service for listening.#miz_poundcake.

The guys there ate always professional.

Excellent customer service each time I visit

My last maintenance oil change went great with Dustin Kim. I look forward to using him in the future!

Rich Comacho is my service representative and he always delivers outstanding customer service!

I love Atlanta Toyota! The people in the service department are always so help. It’s one young lady, name Shekelia who always helps me when I come in for an oil change. She has had the same positive attitude and she’s very knowledgeable about the services since my first visit a few years ago. Thanks Atlanta Toyota Service Department

Cameron was awesome. He was pleasant and knowledgeable which made my visit great.

Very friendly quick service! Covered all under the hood inspection as well .. we are very happy !!

Jose Gonzales is the best service manager Ive worked with!Hes always thorough and honest about the maintenance my car needs, instead of pushing expensive services on me that I dont actually need. Hes the reason I kept coming back to ATL Toyota.

Shekelia, the Rep, was great. Rarely have a great experience at a dealership so I’m appreciative for her guidance and professionalism.

I came to Atlanta toyota to get a Toyota Tacoma and Gary helped me trough the process! He is very honest and professional!! I highly recommend Gary to whoever is looking to purchase a car!.

Its always easy to get an appointment when it fits with my schedule, and with Chris Harfords. He has been great helping me with my maintenance and Ive had family losses and illnesses since coming to Atlanta Toyota and hes always supporting.me.The folks who greet me when I pull up are always friendly and helpful. Thank you Atlanta Toyota.

I love going there the people are all so nice to me

PAUL PEBDLEY provide excellent customer service. Thanks paul.provide quick service