The team at Sports and Imports Collision have super customer service skills and perform excellent work!I initially requested an estimate online via the website and Kevin got back to me with a detailed estimate for the repairs I wanted to have done on my car. Later when I decided to schedule the repairs around an upcoming dealer service visit both Kevin and Bobby were very accommodating in working to arrange things so that I would not have to make multiple trips to get everything taken care of. Responses to my emails were always prompt, professional and friendly. I also appreciated being able to sign all the necessary forms and pay online via the website.My car was completed sooner than I expected, at the estimate price and looks great! I highly recommend Sports and Imports Collision!

We took our car here after an accident because they’re one of the preferred vendors from Lexus. They were nice and friendly at first, but when I expressed my concern about the possibility that my insurance may not cover 100% for the service, they turned rude. Greg was the guy whom we talked to. He was very short and even hung up the phone on us. I would not recommend them to anyone, such a poor customer service and unprofessional business!

This is a late post but my 2016 Mercedes C300 was involved in an accident on 01/01/2021 when someone hit me in the front end . Greg Mullins as well as the rest of the of the Sports and Imports members were so accommodating, professional, and friendly. I could not have asked for a better experience. They fixed my car back to pristine condition and were very thorough! I would definitely recommend this location to anyone. Thank you all again for a great experience.

The whole process with the staff of this business was extremely gratifying. I must say that Sports and Imports Collision is very client oriented and provides a high level of skill in their work. My representative, Andrew Ko, was very understanding of my frustration from my accident and he provided me with much information and assistance in meeting all of my expectations. I highly recommend them to anyone who expects great service and great results.

While I wasn’t thrilled with how long it took to complete repairs, the quality of the job and the excellent customer service more than made up for it.Other reviews pointing to a lack of communication are valid, but shouldn’t steer you away from trusting them with your vehicle.Again, this place far exceeded my expectations and I recommend them to anyone in need of repairs.Andrew and Kevin, thank you for your patience throughout the process, for apologizing when necessary and sticking to high caliber customer service the entire way.

I brought my car to this shop per the recommendation of a friend but was VERY VERY DISAPPOINTED in the end. Yes their customer service to lure you or attract you in is excellent but please don’t take your car there if you really like your vehicle.They are no different than the others yet they charge overly for the same shoddy job. Their delivery time is horrible, they don’t tell you the truth, they couldn’t put my car back together again. I’m now driving my car with loose broken parts till date caused by them. In short they have deformed my car till now.I will NOT recommend or advise anyone to send their car there to throw your money away. Their services isn’t what they claim.

Friendly and knowledgeable people

I took my Lexus RC350 to them after a car accident. Andrew was my service provider. He was professional, thorough, honest, knowledgeable and polite. My car was finished when promised. It turned out beautifully. The paint job was perfect. Plus, he worked with the insurance company. I highly recommend Andrew and Sports and Imports.

I cannot say enough good things about Sports and Imports Collision. Unfortunately, I was involved in my very first car wreck. I am a single mom and was clueless about insurance coverage, what was damaged on my vehicle, what it entailed, etc. I was literally walking in the dark when it comes to cars. A friend recommended Sports and Imports. I was impressed from the moment I stepped into their facility. It looked like no car repair place I’ve ever seen. The lobby was large and open, beautifully decorated and clean. From that point on, my experience with everyone there was as painless as it can possibly be in regards to getting your car repaired. They handled communication with my insurance (even battling with them to insure I received the best parts available, instead of the “used” parts my insurance recommended). The technician kept me updated every step of the way, explaining things in which I could understand. Upon receiving my car, it was as if it had never been wrecked, the paint matched up perfectly. I would recommend Sports and Imports to my family and friends without hesitation.

I entrusted my late sisters SLK230 to them for ding removal and paint and they did a perfect job. It is a pleasure to see The Pez looking so beautiful and to know that the job was done with the highest quality of labor and supplies. Thank you for helping to preserve this wonderful remembrance of my dear sister.

This is by far the worst place I have been. This place is very unprofessional took 1month and a half just to get my car. The day I went to pick up my car they messed up the paint so I had to wait a few more days. I wouldnt recommend this place at all.

This is a very unprofessional and slow business. It took them one and a half month to get the car back and the day of the delivery they have messed up everything with the car especially the paint. This place also has horrible communication and customer service. Would not recommend this place at all....

Poor communication with customer and was told delays were caused by adjuster not responding. This was NOT true. Don’t expect on time promises. Also missed damage and didn’t reattach part fasteners until I had to have them put on lift so I could inspect. Sloppy and dangerous.Also charged 3.5% for final payment by credit card that was not disclosed when the vehicle has dropped off.Will never recommend them or use them again.

Sport and Imports repaired my vehicle and it looks amazing. There is no sign of the previous damage and the color match is perfect. The staff were very professional and and provided good communication. Will use for future work!

Went in for a body and paint job for a custom body kit. Ashley helped me out with planning how it will be worked on with a professional approach. Great communication and updates throughout the process. Factory pearl color came out great.

I had my vehicle repaired here after a tire tread hit my car on I85. Working with the insurance company was a challenge. The repairs took longer then initially anticipated because additional damage was discovered. When it was all done, the repairs were excellent and nearly undetectable. I did have a small out of pocket expense because the insurance company doesnt pay for quality. I have recommended this business to friends who have had a similar experience. This business doesnt work for the insurance company, they work for you. When the vehicle that caries me and my family everywhere we need to go requires repair, safety and quality matter.

This was my second time coming back to Sports and Imports Collision to get my car fixed. The courtesy and professionalism are top notch! I had the pleasure of having Andrew Ko helping with my case and he was on top of it! Great service!

This place is very nice and clean (I mean very Luxury). The customer service was very awesome. They took me right away.

Impressive work!I admit that at first I wasnt looking forward to dealing with the body shops and insurance people. However, everyone was so polite, they took the time to see to it that I was very pleased with my experience and understood how important my little Mercedes is to me. They clearly understand the bond between a car and its owner! Pleasantly surprised! Thanks so much!!!

Fantastic job on my front bumper.Great service and great work

Sports and Imports has worked on my car multiple times and every time they have done a spectacular job! From the moment I dropped my car off to the moment I picked it up, their staff was extremely helpful and took great care of me and my car. Unlike many other body shops, they dont rush your repair, they take their time in making sure your car is returned to you better than new! I cannot express how professional and helpful theyve been each and every time Ive needed repairs. Highly highly recommend!

This place has HORRIBLE customer service and is extremely unreliable.

The worst body shop in Atlanta. Horrible communication and complete disregard for customer satisfaction. Stay away from this shop unless you want to throw away money

Excellent pre service meeting!

It did take some time to get it done, I assumed it was because they were focused on Quality... However, When I got my vehicle back there were a few things that were missed (Intake, Horn didnt work, not perfectly adjusted hood, some other minor things) I let them know and it took some more time but ultimately they came through and took care of the problem and took care of me. I worked with Pauline and she was very pleasant to work with. The finished product almost makes it worth how long it took. The Vehicle looks GREAT!

Customer service is what they are all about.And thats coming from a tow driver that dropped one off to them very nice folks

Excellent repair. Looks just like it did when it was new.

We have used them for many years and would not take our car anywhere else. They do outstanding work time and again. In addition all the people there are very nice and professional. Highly recommend.

The service was excellent and I had a very pleasant experience. Michael was very helpful and went above and beyond in servicing my vehicle.

I am totally unhappy with this experience. First I was told that my car will be ready on August 22, up to today my car is still there and the reason was because my insurance didn’t pay the full amount; and I was told that $500 was missing. I called my insurance and $2300 was sent again, I call to find when I can pick my car and they are telling me that $300 is missing. I have to pay for my rental car because my insurance has max out and I feel like something is not clear. I always have to call for updates, and this experience is more than annoying.

Great service and attentive.

My wife MB ML350 got an accident a month ago. The dealer recommended this body shop for the repair. They did very professional job on my SUV, helped us deal with insurance company. The entire process is very simple to us and they handled almost all of them. We took back our SUV 2 days ago and it runs just like a brand new car. They also did best detail cleaning for the car, we even cant find our dog furs from inside. Very happy, highly recommended!!

Beware!! Worst experience ever! They were extremely slow, no communication and my Mercedes still had scratches and a big chip on the hood that wasn’t there to begin with, said it was from the tow truck. They sent touch up paint with me. Information was not sent to Insurance company so I paid out of pocket just so I could leave with my car. I am 3 hours away and was told my car would be ready and 2 days later when I went to pick it up I still waited 5 hours. Unacceptable!! The receptionist was very rude!! WORST EXPERIENCE EVER!!! Stay away!

Great staff, very friendly and service is excellent!

Accidents are not fun, Sports & Imports collision has good customer service and my car looks great

Took my cousin and her Lexus

Good work! Great services!

Excellent service with very detailed work

This is my 2nd BAD experience! I thought they were just busy and took their time repairing my vehicle... NOT! These people keep your vehicle for a minimum of a month to drain the insurance company for money. They try and keep your vehicle as long as possible to rack up STORAGE FEES. Its takes them 3 days to input data in the computer and your vehicle will sit for 4-5 days before they even touch it! This is the 2nd time this has happened and will never happen again!! They pay to delete negative reviews as well. Theres NO WAY they should have 4.5 rating. AGAIN this is my 2nd bad experience. Good LUCK if you dont take my advise and avoid these folks!

I think this was the worse decision to have my Lexus GS350 repaired at SIC for a very minor fender-bender. They added charges not needed and charged my insurance more than the price of the bumper. They held my car for more than a week over those charges to the point where I decided to pay out of pocket. They are crooks, period. Talking about nickeling and diming people...

Great service, and very knowledgeable.

Nice people