Crown Mercedes is the only place I take car for service and repairs. There work is Always satisfactory to me and Brian Moser is always helpful and professional. I recommend him to anyone that uses 👑 Mercedes. Im very picky about my cars and he always make sure Im satisfied. To anyone who owns Mercedes 👑 should always b your choice for repairs.

I have received excellent service from Crown Mercedes-Benz Dublin Service over several years. Shen Saguisi in particular has done an outstanding job of explaining the details of the service and answering any and all questions regarding the procedure.

Michael Lyons was my service rep and he did an outstanding job. He solved several problems for me at a reasonable cost...no small thing at a Mercedes dealership! He kept me in the loop constantly about what was happening and delivered excellent service overall. This was definitely the best experience I have ever had at a dealership. I will be back!

Brian Moser responded to my need for a road side assist in expedient fashion. He kept me updated through the diagnosis and repair. I appreciated the effort he provided in getting my car back on the road as quickly as possible.

Dave Kohler is the person in the Service Department with whom I work with when my car needs to be serviced. I am so grateful to Dave that I am able to work with such a trustworthy man when I am dealing with the anxiety of car repairs. He explains the required annual service and then when other needed repairs are discovered by the technicians, he calls me to talk the necessity of the repairs and the costs. I am retired and on a fixed income and he is aware of my financial situation. He helps me budget for repairs that can be delayed but is very honest with me about repairs that could be a safety issue for me if I do not have them done. Crown Mercedes-Benz is blessed to have Dave in their department and I feel blessed to have him working with me to keep my cars mechanical service in shape. Thank you, Dave.

Dave Kohler is my point of contact at the service department and he was very helpful in answering all my questions. I appreciate his responsiveness and would recommend him to anyone who may service at Crown Mercedes.

Our service contact,Michael Lyons, is always very friendly, efficient and helpful. I must say that although expensive the work done is always excellent. Michael always keeps us abreast of what’s going on with our car and does his best to control the cost.

First visit to the Dublin location was a breeze! Everyone was polite and professional. Working with Bryan Moser was great! I left feeling informed and taken care of. Services were on time and I was advised right away. Thank you!

Shengqian Saguisi is an amazing service director. In all my many years of driving Mercedes, gas and diesel, he has made our family feel like his family. Weve shared births and deaths and much in between. Shen understands with the competing interests in our lives that taking care of our autos is one concern less for us. He handles our needs professionally and seamlessly. What a fine young man who represents Crown Mercedes-Benz so well. Its nice he is the face of your company.

I want to thank Shengqian Saguisi for going the extra mile to get our

I had a recall on my vehicle and the service was done. Everyone I encountered was helpful and friendly.

Always eager to provide first rate, personal experience. Service rep, Todd Johnson is super knowledgeable, professional, and personable. It is clear he wants to represent the brand in the best possible manner. I stay with Crown Mercedes because of the service department! Special nod to the service manager, Seth Kinnard. He will check in with me occasionally to say hello! I appreciate that.

Excellent service and excellent service advisor Bryan Moser. Well pleased

Michael Lyons is great. He was very thorough when giving updates on my car and the services needed. Michael has been my service advisor for several years now. He continues to surprise me with his dedication to ensure that I have a pleasant experience.

I brought our GLC300 for 20K scheduled maintenance. Made the appointment online which was easy as our car was in the system. We worked with Dave Kohler who was ready for us and made our drop off and pick up a breeze. I am considering getting another Mercedes because the service is fabulous. I don’t get treated like that at the Chevy dealership. Thanks Dave and Crown Mercedes.

Dave Kohler provided excellence service. Always responsive and proactive in servicing my SUV. Thanks!

Todd Johnson coordinated my service at Crown. He always goes above and beyond and communicates so well!

Ive had nothing but professional, efficient, and timely experience at Crown. On my last visit, I met Shen and he went out of his way to answer my questions and provide incredible customer service!

It’s my first time to visit Crown Service, my GLE 53 had a weird whistling noise issue sometime when over 80 mph, so I sent email to the service team, thanks to Dave Kohler’s helping, he replied me immediately and scheduled the check for me, after several continues check, he found where the issue exactly is and fixed it. And he also helped me with several other service items which are just perfectly finished. It’s a great service experience, before this service, I really doubt this noise issue would be fixed, but now I definitely would recommend Dave Kohler to any MB owners who need help.

Shengqian is ver professional, courteous, and timely when it comes to managing his services. He makes sure your taken care of in ever aspect of his service department. Definitely an asset to Crown Mercedes Benz!

Dave Kohler did an excellent job from start to finish, very knowledgeable about sprinter

We had to take our car in for service on an emission controls recall. Brian Tassinari was our service representative. Brian is professional in all aspects and neither over or under-promises. Even if it may not be what you want to hear, he gives it to you straight. The work that is done at the dealership seems to be of the highest quality. It is all appreciated.

This is my second Mercedes, however the first with this dealership. Dave Kohler approach to service really seems to have a special interest in serving you and making sure everything is “Just Right”! A real “Personal Touch”!

Thanks for your help Shen. I appreciate your help!

Shen Saguisi is always great to work with. Both courteous and professional, my car is always serviced well and in a timely manner.

Shen Saguisi is the best at Crown Mercedes, upfront with costs/options, and does what he says he will do. I highly recommend him and will be back!

Shen did a great job understanding our concerns and addressed likely outcome for each item. Turns out the loud noice from one of the AC v ents was a leaf that got stuck due to a very dirty cabin air filter, and the rattle we heard in the back of car was a small rock was lodged between the fuel tank and firewall. Other concerns were normal characteristics of the car, such as a rather jerky transmission at parking lot speeds when accelerating.

Outstanding service and communication through my annual service appointment that also included some warranty repair. Brian Tassinari would give me daily updates on the work being done, and also worked with the dealer I purchased the car from to coordinate some additional services that were needed. I look forward to continuing to do business with Brian and Crown MB of Dublin!

Enjoyed working with Bryan Moser. Very professional and seemed knowledgeable. Did a nice job of keeping me informed of the status of my car.

Shen Saguisi, service at Crown Mercedes-Benz Dublin was of a great assistance. We were about to go on vacation in 48 hours and the Service light can on. He was able to get the car into service, identify and fix an unknown at the time tire leak (nail). Above an beyond, we are headed to our vacation with a clean, serviced and safe vehicle.

I am on my third vehicle with Crown and the service is always great. Michael Lyons is my service manager and his follow-through is impeccable. Thank you Crown for being my trusted advisor.

Dave Kohler provided excellent communication ensuring I understood each step of the process, the cost, and the length of time that it might take. I highly recommend Crown and Dave Kohler for your car servicing needs.

Dave Kholer is the best. He diagnosed the issue and got me in and out quickly

Dave Kohler always takes care of me when I bring a vehicle in. I only bring a vehicle in for recalls since I do all my own wrenching. Dave knows this and treats me just as good as a paying customer. If you need repairs done on a Mercedes, go to Dave and request Ron Kirschenmann for the technician. Best combination for Mercedes-Benz service!!

Dave Kohler’s responsiveness and hustle continues to be great. Even in difficult situations, he works to help resolve the issues and provides advice on the best approach.

I love Crown - they always do an excellent job and are super nice, as well as professional. Brian Tassinari is great to work with - Ive been working with him for years now.

Bryan Moser was great to work with and made it an easy experience to get my routine maintenance done.

Shen was SUPER AWESOME with us. He was professional and courteous . We will definitely be coming back.

The Crown Mercedes service crew provide some of the best service to their customers that I have experienced. The experience itself is very efficient from the moment your car is checked in by the attendant to the time it is dropped back to you.My service representative is Dave Kohler. Dave is very detailed in his explanations of any issues and takes time to break down the problem to an understandable level. he will also make every effort to accommodate requests.At my last visit I was also very impressed by the level to which Crown are adhering to the CDC guidelines for the Covid-19 situation.

Mr Lyons took great care making sure we were satisfied with our experience

Todd:Hearty thanks for all of your help and support this week while our1999 Mercedes C230.Between the mysterious whining sound and the temperamentaldoor lock, the repairs were a real challenge.We also appreciate the fact that you kept us informed during the process.We hope to see you soon. Please feel free to share this email.Steve and Mary

Todd Johnson always does a great job handling the needs of my SL500. Very knowledgeable. The car is 18 years old and Todd makes sure it gets to the same technician every time who knows the history of the car and treats it like its his own. I love that.

I took my car in to Crown most recently for a diagnosis of intermittent failure to start. There were no free appointment slots, so my service representative, Mike Lyons, suggested I drop it off and they’d try to work it in. That’s what I did. I am always impressed with how Mike, who previously was a Benz mechanic before he switched to service writing,, is able to cut to the meat of the problem. I asked for a diagnosis, and the cost to have them fix the problem, and they did so. After they determined the starter itself was bad, I elected to buy the part from them and do the labor myself. (Of course, I paid for the diagnostic time.)Many dealerships would not be happy about a customer using them in this way, but this is not the case with either Mike or Crown. (Full disclosure: I am a do-it-yourselfer, and buy many parts from Crown.). I usually go to them for diagnosis and parts, and only have them do the work if it is especially difficult or requires special equipment.I have found Crown, and specifically Mike Lyons, is very straightforward and good to work with in this manner.

I made my appointment online, and confirmed via phone for my “B” service maintenance. Michael Lyons met us immediately upon our arrival. He reviewed all of the items to the service, reviewed estimated costs, and asked if se had any addional concerns. We were contacted at completion, and coordinated pickup. Michael Lyons met with us upon arrival, reviewed all paperwork, and we were on our way. Michael is a credit to Crown -Mercedes of Dublin, and we hold him in high regard.

Nice and helpful! Very professional. Like doing business with them!

I am writing with respect to my recent purchase of a 2021 GLE350. My salesman, KONSTANTIN CHUMAK, was extremely helpful, allowing me to test drive 3 different vehicles in rapid succession. He also followed up about a possible issue and with the answer to a question. My husband and I have purchased three other vehicles from him, and have found him to be consistently responsive, pleasant and professional.

First Class experience when you pull up to service bay. Todd was Awesome. He was very detailed, polite and courteous! Im soo glad I purchased my vehicle from Crown Dublin! First Class Service.

Todd Johnson treated me to a great experience at Crown Mercedes. It was my first visit and Todd went beyond expectation in explaining what would be done. He also followed up on outdated info about my car’s ownership, which was totally above and beyond my experience at other dealerships. He saved me money too! I’ll be back.

I have owned several Mercedes over the years. The experience of dealing with Ken Stuart is right at the top. He was always responsive, and took whatever time I needed to discuss my questions. When we could not locate the car I wanted from existing stock, Ken never pressed me to accept something different. Instead, he ordered a to be built car for me. That truly made me realize that Ken was most interested in me - not just the sale. I will most definitely return to Ken for my future needs.

My service contact person from Crown Mercedes-Benz, Dublin, Ohio was Michael Lyons. He was very professional and had everything ready when I got to the dealership to drop my car off for service. He had a loaner car all set up for me as my service would take from 2 to 5 hours. He texted me throughout the day to let me know how the service process was going. It was done in the time stated and my car was ready for me when I returned to the dealership. Very satisfied with my service and with Michael Lyons.

Stephan Revard was very patient and knowledgeable. He allowed us the time to decide for ourselves and without pressure.

Excellent service by Brian Tassinari.

I highly recommend Dave Kohler at Crown Mercedes! Great customer service and very knowledgeable. Got me in quickly for A0 service and helped me with tires at my last service.

Dave Kohler is a top notch advisor! Consistent, knowledgeable and fair.

Michael Lyons did his best to attempt to accommodate with offering to perhaps get a loaner car from Enterprise since no dealer loaner cars would be available for 2 weeks ; however, it was frustrating to make an appointment and not getting the car until the next day.

Todd Johnson was great as my service advisor. He was very professional and helpful.

The service department bends over backwards to help customers

Awesome team out there. But always most impressed by my Service Technician Mr. Saguisi Shegqian. Always smiling polite and knowledgeable one is totally relaxed. Does excellent job there. Will always bring my cars to Crown because of this guy. I am sure others there are also good, but he has always worked with me and the impression is priceless.

As always Todd was fantastic! Wouldnt take my car anywhere else!

I was extremely pleased with the service I received from Bryan Moser when I took my brand new GLC in for the Diamond Coat. The entire experience from start to finish was amazing!

Jeremy Ellis was a great salesman to work with. Help me find the right car to meet my needs!

Daniel Hawks put new brake pads and installed a new battery in the car I bought here, looks like he did a great job!

Dave is the best! We were having battery problems with starting the car in the cold weather. He got us in within hours of calling and got the car taken care of while we waited a short time.

I worked with Cory Gasparro at Crown Mercedes-Benz...a wonderful experience

Mr William Stevenson was extremely helpful throughout the buying process. He guided me through the options without pushing anything particular on me. I ended up with exactly what I wanted.

Have been going to Crown for numerous years and Shen Saguisi has been assisting me all of this time. He always greets me with a warm smile. He is courteous, professional and his team always does a great job servicing my car. Highly recommend Shen and Crown, will not go anywhere else!

Dave Kohler always does a very good job for me. no complaints.

I recently had my air conditioner serviced due to musty odor. I was offered a loaner and told the repair would likely take a few days in order for them to clean and check the system thoroughly. I was also advised the service was most likely under warranty. A few days later, my service contact, Shengqian Saguisi, called to tell me it was time for my regular maintenance, and with my authorization, they could keep the car for one more day, and complete the work. I appreciated Shen doing more than I asked for and the ease with which the service was delivered. Icing on the cake - Everyone in the shop was wearing masks and gloves and I walked out without opening my wallet as everything was under warranty. Thanks, Shen and Mercedes!!

Bryan Moser did a wonderful job when I had my car in for service at Crown Mercedes in Dublin, Ohio. He was very professional and at the same time very friendly and easy to talk to. A very good experience.

I very much appreciate the professional yet personable interactions I have with my service advisor, Todd Johnson. I cant imagine working with anyone else!

David Kohler took extremely good care of me and my car. I could not be happier with the service I received. Thank you!

We were looking for a smaller SUV. Melisa Greenburg was extremely helpful, knowledgable, and timely in our six+ month search for the right purchase. Melisa worked extremely well with her co-workers Stephen Revard and Craig Brooks finance dept. -to produce the most enjoyable car buying experience. Melisa has very quick response time while answering all questions and concerns adequately. I highly recommend Melisa and team to help with your car buying needs. I’d give her 10⭐️ If I could! You can’t go wrong at Crown Eurocars.

Dave always takes great care of me and makes me feel good about taking care of my vehicle. Luke was very professional during pick up and drop off.

Very much appreciate my experience with Crown Mercedes, Bryan Moser and CJ Sexton

Dave Koehler is always willing to help and he is alwsys professional.Thank you.

Youss Mboa is very professional in his sales service to his customers. It is most enjoyable to work with him.

Tim tassell is wonderful!!!

Great experience of replacing my tires on my GLC300. Thanks Dave Kohler.

I have been bringing my car for the last 10 years and Dave Kohler is my service advisor, he is knowledgeable and courteous and the dealership is very lucky to have him working for them.