Been coming here since about 1999. 2 different vehicles. Dustin Literal has been my advisor for a long time. Crown always gets to the root of the problem. There is one time a particular problem took several attempts to diagnose it. In the end, they credited back any parts that werent the problem and I only paid for the actual troubled part. Shuttle guys are great. Service is excellent. Very safe location of town. It is a dealer, you will pay top dollar for repairs (we all know this already), but sometimes it is worth it to know someone that knows your car type well is involved and that they wont sabotage your repair or mess it up like Ive had others do.

I’m not a newbie to buying new cars. I say this just to ensure you understand this ain’t my first rodeo. I’ve bought new cars in the 70s which was super fast and easy. I’ve bought new cars now days. Which of course is kinda painful. Paperwork etc. I can honestly say, this was the slowest, most painful buying process I’ve had. The negotiations were over immediately. I already new what they wanted and what my trade was worth. So why the delay??? I think it’s to make you so tired of sitting there you don’t want to argue about extended warranties and gap insurances. I didn’t need gap but did take the warranties etc. It was so bad I doubt I would buy there again. On top of it, I’m from Pa so they couldn’t do the title work. I waited patient like I was told for the paperwork. But nothing. Days of phone calls after the T-tag expired I finally got someone on the phone who fedexed the paperwork to our title company. I’m going to say never again. But it’s a nice clean dealership.

I just bought my second truck from Crown. Each time it has been a pleasant, professional, and fairly speedy experience.This time I had the pleasure of working with Everett McSavaney and Cody. They worked together to get me a fair deal on a beautiful truck. They also helped with some aftermarket accessories. I know buying a car can be a hassle, and you have to negotiate, but these folks are friendly and really want to make long-term customers. I know I could go back in tomorrow and ask for some help and theyd be right there to make it happen.I want to add that Ive had the pleasure of working with Josh in service over the last couple years. He is great!!Thanks all! Cheers!

I originally was extremely disappointed that my A/c compressor went out in my 2018 vehicle with 50,000 miles. I was told the repair would be over $1400 due to all the factors involved. That hurt, considering I had only purchased the van out of our lease a few months prior.I had an extended conversation with Ty Ramsey about the lower average cost and any way to maybe save some money. I was considering taking it to another place. We just bit the bullet and went ahead with the repair. Well to my pleasant surprise the Total when I came to pick my van up was $1156. That kept some $ in our pocket and I appreciate it. We have always and will continue to use Crown for our repairs. Thank you Ty!

Josh Ward is a great service manager. He explained everything very well. He kept in contact while waiting for parts and let me know right away when the parts I needed came in. The work was done very quickly while I waited. No complaints.

We had a great experience here. Wes was our sales representative and he was incredibly helpful and so kind. We liked him so much that we went back a few days later and bought another car from him! Frank handled the finances and was also very professional and helpful.

I highly recommend this dealership for all your needs! Great customer service, friendly and efficient. I recently purchased a 2021 Jeep Grand Cherokee. The buying experience was top notch. They offered a fair trade-in value for my 2014. I highly recommend working with Dan Pierce. He is a great, friendly, not pushy, salesman!

Cristiano Dos Santos and Darius Skinner were phenomenal. We had the best experience and no pressure. Both Cristiano and Darius were kind, professional, informative, patient, and above all friendly. The overall experience of buying our new car was smooth and comfortable with no hassle. These two gentleman were just that, gentlemen who made this a pleasant experience. I would highly recommend them and we are so lucky that we were in good hands. Thank you!!

Billy-ra Pruitt was extremely helpful, and made my first car buying experience super easy. I would definitely recommend

Fantastic dealership! Great cutomer support from beginning to end of the process. Dustin Litteral is really informed and goes the extra mile at every stage. Among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. I would recommend Dustin unreservedly.

All of the employees at Crown have been very pleasant to work with. On my past visit Dustin Litteral helped me. My Grand Cherokee was in and out very fast. Dustin was very professional. I had to make a phone call to him later in the day. I had to leave a message. He returned my call in a very prompt time. I have a Wrangler on order. I will be continuing my service at Crown for both vehicles.

Been bringing my Jeep here for service since I purchased it in 2018 & will continue to do so in the years to come. Excellent customer service & high level of professionalism. Always have a smooth experience working with Josh Ward on my service requests.

Came in for a vehicle that happened to be sold the previous night. Cody showed us a different version however similar to our requests. He was professional and had us in and out within 1.5 hours.

Sales Associate Cody was very helpful. Gave good info on the vehicle and was knowledgeable about the car. Was not pushy and wanted to help assist me to get whatever I needed. I would recommend anyone to work with him.

Ty Ramsey at Crown Jeep in Dublin was great! He was very professional and even carried my groceries to my car. I appreciate that even though I was there for a simple service they took the time to wash my vehicle. I will be back!

I have continued buying and leasing cars from Crown in Dublin because of their superior service. My father owned car dealerships in southern California and I know what great service is and my service rep at Crown - Josh Ward - is at the top of service professionals Ive dealt with at car dealerships. Tremendous service.

Although my lease contract was with Crown Chrysler (this place), they were not my dealer. Crown Kia was (which left and sold its properties to nearby one). Anyway, Ty Ramsey is a great staff at Crown Chrysler to work with: very accurate, sincere, and to the point. I highly recommend!

Josh Ward was very professional. He advised me of everything being done to my keep. He suggested having things done that required maintenance. Josh ward is a good representative of what good and trusted people are.

Crown Chrysler Dodge service has been servicing my vehicle for years. I rely on their integrity and professionalism. Josh Ward explains the techs findings thoroughly and offers options. Will continue to use them as I consider replacing my Dodge Dakota with a Dodge Ram in the near future

Arrived from out of town early for my appointment only to be told I wasnt on the list! Turns out that I had my appointment date wrong :( Steven made arrangements to accommodate me anyway. Was glad that he made time for me and also recommended some places for lunch which were in walking distance. Work was completed in a timely manner and without any issues at all.

Great experience. Had two cars in for service, the work was done on time, our service manager(Josh Ward) was terrific. He explained everything, gave us color on what needed to be done asap and what could probably wait, which we appreciated. First rate operation and great customer service.

I’ve been bringing my last two Ram 1500s to Josh in service since 2017. While I did not lease my trucks from Crown, I have always brought them here for service - because of Josh. The service department at Crown always seems to be busy, which I consider a good thing. Even during those busy times I’ve had good experiences and almost everyone shares a smile/nod.

Just had a recall that was promptly taken care of.

Outstanding service !! Ty Ramsey has been taking care of my cars for 15 years. I highly recommend Crown. Thank you to everyone at Crown Chrysler great service and professional staff.

Consistently excellent service !! Ty Ramsey has always taken excellent care of my jeep. I highly recommend Crown for their great service and professional staff.

Josh Ward, my service manager has always kept my best interest in mind. Always honest, polite, on time and fair. I will always take my vehicle to the Dublin dealership and when ready to purchase another vehicle my business will go to them. Thanks to all the wonderful employees that work there, always a pleasant experience.

Roger Moore and the team at Crown Chrysler Jeep Dodge Ram in Dublin did an awesome job helping me through the order process for my new Grand Cherokee L. Placed a factory order, they kept me informed along the way and were very professional. Would definitely refer others to this dealership and look forward to my next purchase from this dealership down the road.

I was helped right away when I arrived with my car. Steven Turner took care of me handled everything I need. Always have had good service each time I take my car in.

David Hernandez really did an awesome job! We put an inquiry in on a car and he called us right away. He was really helpful in explaining the process of trading in our older car and making sure we could afford our dream car. Best car buying experience we have had.

I have purchased 5 vehicles from this dealership and experienced great CS each time. I also have used the service department and been equally pleased. I recommend this dealer for anyone interested in good customer service and fair pricing.Update - as in the past, the service department does not fail to impress. Even servicing vehicles that were not purchased at Crown were considered and given the best care and pricing available. Josh Ward was a great service manager to work with - I will definitely bring our vehicles to him in the future!

Cristiano Dos Santos gave excellent service. He got us an amazing vehicle. If you need a vehicle definitely visit Cristiano he is a top rate salesperson!

We bought a used Acura MDX in June. The front end of the vehicle started making noises A few weeks after. Several weeks passed before I took the time to call and have the car checked out. When I did, Alex Greenland had it fixed in 24 hours no charge, no hassle....only professional and excellent customer service.

I had a small issue with my Grand Cherokee that I was able to get resolved and fixed under my warranty. I only go to Ty Ramsey because he always puts the best interests of the client first and his technician is fabulous at doing solid, clean workmanship.

Josh Ward at Dublin Crown was phenomenal! He and the tech team diagnosed what was wrong with my Jeep and had it in and out as quick as possible and she runs like a dream! Thanks Josh!

It was my first time bringing my Jeep to Crown. Josh was very professional and honest. They could have charged me for a service I didnt need but made them more money, but instead they solved the problem in the most cost efficient way. I cant express how happy I am with the entire experience. They even had phone chargers available for a dying phone.

Billy Ray excellent salesman ! Meet and exceed expectations!

Josh Ward took great of my car. I had a small oil leak and they were able to find the issue. (Oil was not leaking from spot were it was dripping). Additionally, during the normal inspection they found an issue with the brakes and were able to fix that problem before there was an issue.

Josh took very good care of both me and my Cherokee. He was friendly and kept me informed of all he progress on the car.

I have been going to crown Chrysler for years and Ty Ramsey has always been a wonderful, professional, knowledgeable, extremely helpful resource when it comes to any of my vehicles! I do not take them anywhere else!

I highly recommend this dealership! I had the great fortune of working with Jacob Petikas on my Jeep Purchase. He was great to work with. Awesome service, friendly and very responsive. He made the buying experience quick, easy and fun. I highly recommend asking for him. You wont be disappointed!!

Tyler Ramsey was very courteous and professional in quickly getting an appointment for my car. Everything went very smoothly the day of the appointment; items were found that needed updated, and that was handled with minimal ease and costs. Thanks to Tyler for a job well done!

Jason Stull has sold us our last two Jeep Grand Cherokees. Our last purchase was especially smooth, and such an easy going experience. We look forward to working with Jason for all our Jeep purchases in the future.

Best Experience Ever! Highly Recommend. See for yourself, I will definitely return! All went as expected, and more!! Craig Gets Two Thumbs up!!

I’m a shocked the service department at Crown is rated so highly. My experiences with them have been very subpar to say the least. Their service members are not very friendly or professional. They are rude and provide very little detail on what’s going on. Every time I’ve came in to receive service, I’ve had to wait longer than 2 hours and leave with my requests unsolved. I needed a new part for my Dodge Journey and it’s taken over 2 months to receive it and they still don’t have it. I suggest going somewhere else that is more worth your time. I’m selling my Dodge and will never buy a Dodge, Jeep, or Chrysler ever again in my lifetime.

Steven Turner did a great job on my car along with his team! They fixed everything I needed done! Would highly recommend

We have purchased over twelve vehicles from Crown while living in the Dublin area over 30 years. Our experience working with Neil, Craig, and Everett couldnt have been better. The latest being a 2021 Ram Longhorn even after our moving to the Canal Winchester area. so we still deal with this group and hopefully always will.Damen and Tyler are also a great team as well and handle our every service dept. need.

Steve Turner was professional and courteous. He took the time to looking into my lease to ensure that my oil change was included with my service plan.

Thank you, Dustin Litteral, and everyone at Crown for services my 2012 Patriot. The repairs were performed quicker and less expensive than quoted!

Dustin was great to work with for my Jeep’s maintenance and tires. Their shuttle was available for me to use while I waited and Lou one of the salesmen even lent me his personal umbrella for the afternoon.

I recently purchased a used Jeep with only one key from another dealership. Crown Jeep Dublin had a blank key and transmitter in stock and was able to schedule an appointment quickly to cut and program a second key. Alyson Burchett was exceptionally kind and prepared, making the entire process worry-free.

As always, Dustin makes sure you are informed, he meets the expected deadline to complete things, and is always putting service first.

Mitchell Thien was my salesperson at the dealership and he did an excellent job. Very low pressure sales experience and they were able to quickly come to their final and best offer. We were able to complete the transaction quickly on the purchase of my used car and generally avoid all the sleazy car sales cliches! I would highly recommend this dealer and Mitchell.

I recently bought my 2021 Jeep Grand Cherokee after traveling across OH and into KY and IN. I could not find the Jeep or the deal I was looking for until I went to Crown Jeep of Dublin and met Mitchell Thien. Mitchell was not pushy, but very friendly and I appreciated his approach to me. Mitchell was very helpful in getting my test drive, financing, and providing me with my new Grand Cherokee on 4/17/21. Thanks Mitchell!

Worked with Billy, Great guy and very professional! Made us feel so welcomed

I like very much that I can schedule an appointment online. However, I would help with the problem I have adding gas to the gas tank. I have asked more than once and was told the problem would have to be researched.

Josh Ward and the service team at Crown Jeep in Dublin are professional, courteous, and friendly. Got our Jeep in earlier than scheduled for an oil change/tire rotation and had me out of there in less than an hour!! Threw in a complimentary car wash as well. Thanks guys.

I recently purchased a new Jeep from Crown Dublin. Darius Skinner made the custom order process painless, and beat the prices quoted by other dealerships. Billy Pruitt made sure everything was taken care of when I came in to pick up my vehicle.

Josh Ward was professional, attentive, and realistic when he estimated the time and cost of a significant repair. The work was done sooner and slightly less expensive than estimated. Thanks for taking care of many details, Josh.

My service adviser Alex was efficient and helpful. He helped me find coupons that reduced the overall cost for my service. The time commitment was just a little over an hour since the technicians rotated my tires, completed a general check of my transmission in addition to changing the oil. I highly recommend Crown Chrysler Jeep for service work!

I purchased my car at Crown Chrysler. The service has been excellent. I called in very last minute after our air conditioning died right before a big trip. Steve Turner, our awesome service advisor, got me in that day and out quickly to accommodate our schedule. Steve was friendly, courteous and ever so helpful.

I was helped today by Billy-Ra Pruitt. I can say my truck is in good hands. He was extremely helpful and you can tell he excels in customer service and building positive relationships that will benefit the dealership well into the future.

Billy-Ra Pruitt provide excellent service and walked us through all the steps. He was patient and humorous through the whole experience! Definitely made buying a keep as painless and fun as possible!!

I had an unidentified noise from the engine and brought it in for diagnosis. Unfortunately, the sound disappeared in the shop. Never the less, Josh Ward and crew tried everything possible to duplicate it. Very appreciative of their diligence. Sound hasnt come back, but Ill use Josh and Crown Service for any future issues.

Dustin Litteral was very helpful in enabling me to get work done on a Chrysler Sebring which was in Ohio while I was out of state.All the work was done to my satisfaction and on time.

Always a pleasure to visit Crown for service. I can rest assured things will get done right and to my satisfaction. Best place for Viper service in all of Central Ohio, no doubt.

While looking for a new Jeep, Billy-Ra Pruitt was helpful and answered our questions on a Cherokee. No pressure sales and we test drove 2 cars. It was a great experience.

Billy - RA Pruitt was a absolute delight to work with. Comical and well informed we were able to lease a brand new 2021 Jeep Wrangler. Excellent experience!

Josh and staff were very professional and efficient. I took my truck in for diagnosis for issues with the backup camera and also an oil change. I also asked for a price on the trailer brake control module and when accepted, they installed immediately. When I picked up the truck, it was washed and ready to go. Very pleased!!!

Steven Turner quickly programed a new key fob for my Dodge Challenger at a fair price.

Weston Shanklin was great, professional, answered all my questions and made it much simpler than any other dealership.

Alyson Burchett was great! Kept me informed & job was completed on time.

Warranty work done quickly and professionally. Drove me to office. Nice people

Steven Turner kept tabs on my repair as we went along and answered all my questions. Great!

I highly recommend this Dealership! The salesman we worked with, Jason Stull, was excellent! Great Customer service, knowledgeable, efficient, along with getting a fair trade in for our Grand Cherokee 2014. We purchased a 2021 80th Anniversary Grand Cherokee and I couldnt be happier! Thank you for the excellent experience, Jason! We would definitely purchase again from you!

Purchased my 3rd Jeep from Craig Gowitzka @ Crown CJDR and as always he did a great job. Worked with me from the initial order through delivery and did a great job keeping me informed of the build status and progress.Craig and Crown are my go to dealer.

Cristiano dos santos did a great job making sure he explained all the different options. He was knowledgeable when it came to the 4xe and was very helpful in getting me into my new Jeep. He was quick at getting back to me and answering all of my questions.

I have had my Chrysler 200 since 2014. Most years I have used Crown for service with Dustin Litteral as Service Manager. He is very professional and kind when it comes to dealing with a person who does not know much about cars and their maintenance. two years ago I took my car to another company for service. I will never do that again. I was not pleased with the results. I hope the next time I call for service I can count on Dustin to take care of my needs.

This recent experience with my navigation system was outstanding. Ty Ramsey went over and beyond any service expectation I should have had. I am a retired financial services manager and had over 400 customer service staff. We were always challenged to exceed expectations. The experience received at crown would have been one of our service stories of the month for sure. Out of the box thinking to deliver outstanding service is a valued skill. Crown has a manager that it should proudly showcase.

I needed an oil change done ASAP due to scheduling problems, and Dustin was great at getting me worked in. He listened to my concerns and went above and beyond to take care of me. 5 stars!

After an extended internet search, I found the exact gently used Subaru at Crown Chrysler, connected with them for a quick test drive and was able to negotiate payment, terms, and purchasing over the phone and text with my sales associate, Stephen Fout. He was helpful and responsive and I was able to wrap up my purchase in an efficient manner (important for a working mom with two little kids). Everyone in the dealership was very pleasant and helpful, and made for a very nice car buying experience. Thank you!

We have taken all our vehicles to Crown for service and maintenance. Ty Ramsey is always very helpful in getting the work done. We are very pleased with service at Crown.

Josh Ward has been excellent every time I’ve had services performed.

Ive had my cars serviced here since they opened. The service writers that have been there a while do a great job and Ive never had an issue with the work done. Crown Mercedes does a great job taking care of my Mercedes as well. They know what they are doing and I can trust it.

Cristiano dos Santos ONE OF THE NICEST SALESMEN I HAVE EVER DEALT WITH !!! WOULD HIGHLY RECOMMEND !!

Jacob Petikas was very helpful when I called. He was able to get me answers and was awesome.

I had just had my vehicles oil changed two days earlier, at my local Jeep dealership. We were just starting on a trip out of state and just twenty miles into it, our vehicle overheated and we had to stop and let it cool down. Luckly we were not far from Crown Jeep in Dublin, Ohio, and Alex Greenland in their service department, was able to fit me in without an appointment. He found that the coolant cap wasnt properly tightened, most likely when the coolant level was checked during the last service. He was able to have the system flushed, pressure checked and the coolant replaced. Thanks to Alex we were able to get back on the road with minimal lost time. (Thanks Alex)

Cristiano dos santos was a wonderful sales men . Will return.

Billy-Ra Pruitt was very nice and patient with me, my husband and our two little ones as we were trying to decide whether to purchase a mini-van or not. Highly recommend!

Jacob petikas was my salesman. Very kind and helped me look for a jeep. Definitely 10|10 and will be back to buy one!

Thank you to your representative Josh Ward He went above & beyond to secure a part that was back ordered by the manufacturer Not only did he make sure the problem was complete but let me know the part was under warranty saving me some money People like Josh Ward is why I continue my relationship with Crown Jeep Please let him know he is appreciated Thank you Rosemary H.

Always been a dodge fan, and finally decided to buy a brand new car back in 2016 (first brand new car ever, custom ordered and built) and they were on the ball and actually got my car ahead of schedule. been going back to them for the normal maintenance and recently decided to have them install the lowering springs on the challenger to make the car have a more aggressive stance and they did an amazing job with that as well. Dustin Litteral was the service rep i was assigned and he was on top of it the whole way, providing updates and status, building the anticipating on stating how amazing he thought the car looked, they always do amazing work, yes its dealership prices but its also dealership certified techs that know their product in and out so to me its worth that little extra. highly recommend going through them for car purchase and service, especially for a challenger :)

My service manager Josh & his technician, Steve, who have worked on my vehicle numerous times, have been unbelievable during every visit. On multiple occasions when I presented unique issues with my SRT, they were not only very thorough & methodical with their diagnosis, but the repairs have been fixed the first time once identified. Car repairs are inevitable, but how the dealership treats you after the sale shows the true value of their organization. Thanks guys for the continued service. -Eric

Excellent experience with Billy Ray Pruitt. Superior service worth the drive from Cincinnati.

Ty Ramsey and the crew at Crown Jeep of Dublin are outstanding. They’ve been servicing out Jeeps for over 12 years now, and the service is always excellent. Thanks again guys!!

Worked with Billy-Ra Pruitt, great experience, no hassles, highly recommend

My Service Manager Dustin Litteral us always responsive, up front and honest - Refreshing traits in the auto repair industry!

Cristiano dos santos is wonderful and amazing sells men’s

The service was great. It was the first time my daughter was taking care of this and they were very helpful and made sure the process was smooth. They finished promptly and were ready for us when we went to pick up the car.

Steven Turner did great. Communicated well with what is going on/how long it will take. Will continue to get my maintenance done here.

I was able to get an appointment the same day. Great service from Jesse Newland. On time and efficient. The only downside was the car wash. It looked worse coming out than going in. The back wasnt touched. You could see where the brushes stopped and the sides were smeared. But hey, it was free. Next time Ill skip the free wash.