Bought a 440i from MAG about earlier this month. Octavio was the rep that helped me out, He catered to all needs and went out of his way to take HQ pictures with is DSLR so I can have a better look at the car. I came to pick up the car from another state and he had everything ready for me by the time I arrived, he also took time to explain all the features and went over the car in detail. Thank you Octavio for making car buying experience pleasant and simple.
Recently worked with Octavio in purchasing a 2022 X3 and he was great! Super knowledgeable about the BMW lineup and offered excellent advice and guidance on my decision. Very laidback and friendly attitude and even went beyond the call of duty by installing my new floor mats on delivery day. Thanks, Octavio, for great service!
I enjoyed working with Connor and Lance. Connor was very informed about the BMW X3. He knew what I was looking for and when one became available, he made great efforts to make sure I test drove that car. I ended up buying that car. Lance was very easy to work with too. Thanks for your help.
I had a great car buying experience at MAG BMW of Dublin. My sales rep was Chris Zane who was very friendly, easy to work with and wanted to make sure I was satisfied with the car I was looking at. Their finance department was also very friendly and made the closing super easy. There were no ridiculous add-ons to the price of the car like dealer fee, prep fee, ad fee etc like other dealers sometimes try to add on. I would definitely come back to MAG BMW in Dublin again to buy my next BMW down the road.
I have been the worst case scenario customer. Test drove at least five vehicles over the past two plus years. Chris Zane was my sales person. He was patient and was responsive with my long term process to purchase a BMW. I finally made the decision to purchase a 2022 540xi. It could not have gone any better. Easy and supportive is how I would describe the process. Thank you goes out to the entire team at MAG for the experience.
Fantastic experience. Probably the bedt experience I’ve had buying a car. Connor was great.
Dezirae my sales advisor and Dominque my Encore rep were outstanding. Both highly knowledgeable and helpful with all my questions! Buying my new BMW was an easy seamless experience using Dezirae! Highly recommend using her!
Octavio, my Client Advisor, was helpful and exceptionally knowledgeable about the range of BMW automobiles. I was in the market for a crossover or SUV, so I thought I’d look at the BMW X series. I had been researching several other European and Asian brands, but not finding what I was looking for in aesthetics and technology. Octavio explained many of the safety features and technology aspects of the X3. I downloaded the owner’s manual to read at home and I took three test drives over four days. I’m very happy with my purchase experience at MAG BMW of Dublin.
Had the best experience with Octavio with my first BMW purchase. The reason why i went back and bought my second One. I just contacted him personally and as usual, he was very helpful, patient and knowledgeable! Thank you so much for taking the time and making sure i was completely satisfied! Looking forward to buying my next one with you!
Fantastic experience with MAG BMW! A big thank you to Dezirae and Hollie for ensuring a professional and seamless process. It’s certainly a challenge securing a vehicle with inventory constraints today, but they went above and beyond to pinpoint my selection. You won’t find a better team.
My experience at MAG BMW of Dublin was fantastic from start to finish. John Stern in sales was super thoughtful and helpful in finding the right car that fit my needs. John along with Hollie Savage, the Sales Manager, worked diligently to find the best finance/purchase options for me, communicate when the new car would be ready for pickup, answer any questions along the way, and even arranged for a loaner vehicle for me to drive for a few days until the new vehicle was ready since my lease was up. Finally, Jessie Scott in Finance was able to answer all of my finance/payment related questions, walked me through all of my options very thoroughly, and made everything very easy and painless.Great team/people with top notch service that I would recommend to anyone looking for a BMW. I look forward to working with them again!
Everyone at MAG BMW was incredibly helpful during my recent leasing experience. I was able to customize my new BMW and have it shipped to MAG in 5 weeks. Dezirae Burns was very responsive and on top of everything throughout this process. Even the final closing process was faster than expected. I would highly recommend MAG BMW for any of your BMW needs!
This was my first BMW purchase and my experience with MAG, and especially with Octavio Guzman was great! I had been researching SUVs and looked at Lexus, Mercedes, Toyota, and Honda. I even looked at more than one BMW dealership. I ended up going with MAG because of Octavio. He spent so much time with me reviewing all of the BMW options and then thoroughly educating me on all of the many features. He also did not pressure me and made the experience relaxed. I appreciate Giovanni getting involved to help get the price right and ended up building my X3. Jesse the finance man was great too. He explained everything and made sure all the numbers were as expected. Im looking forward to continuing to learn about my new car and furthering the relationship with MAG. I highly recommend MAG and especially Octavio for a car buying experience.
Jon was excellent at handling my service. Somehow, in-spite of the fact that I have always used MAG BMW in Dublin, my appointment was made at Toledo BMW - I of course, arrived in Dublin at the appointed time - obviously Jon did not have an appointment for me on the books! However, they were able to fit my car in, do everything needed, found me a loaner and delivered my car when it was finished! Stellar service and I am VERY appreciative!
Sales associate Dezirae Burns was awesome! Although relatively new to the dealership, she knew her stuff backwards and forwards. She was able to answer questions about trailer sway control and other less prominent features. She was also highly responsive, efficient, and genuinely nice through the process, as was the finance person. The purchase experience was great. The service department is nice, but it was recently frustrating when the service they provided clearly wouldnt solve the problem I was having based on what I clearly explained. As a result, I had to schedule another appointment, which wasnt available for almost a week later. My own maintenance of the vehicle before that next appointment plus going to and waiting for the next appointment wasted a good amount of time and I had already been very short on time.
Dezirae is by far the best car sales person Ive EVER worked with - HANDS DOWN! Every question, concern, and/or consideration I had was answered honestly and without pressure! I LOVE my X5! When its time for another Beamer, shes my girl!
Great experience. Connor took his time and explained everything to us. Very pleasant staff to work with. Extremely knowledgeable about their product.
Very prompt and very professional. Good to their word...
My first contact was with Rae and she was great with communicating and answering all my questions. I worked with Octavio on buying my first BMW! He was so professional. He even came in on his day off, to fit my schedule. I love my car !! I would highly recommend working with Octavio and Rae!
Once again I had good service, at the agreed upon price, with the added bonus of a free car wash. As usual, I’m very pleased to do business with such a professional team.
Our sales person Connor Cavanagh was wonderful to work with. He listened to what we were looking for, no pressure at all, attention to detail. It was towards the end of the day and he took his time with us!! Highly recommend working with Connor for your next car! He also followed up with us for any questions or concerns. Thank you Connor for making this purchase a pleasant experience!!
Dezirae (sales) and Brian (service) are the best. Could not ask for a better experience. Great folks and dealership!
Excellent service. Teresa remembered my name and was so efficient in getting my car serviced, showing me the terms and decisions and making my stay easy.
Our first BMW purchase and Octavio was so great for us and our experience at MAG. He was extremely knowledgeable on the vehicle we came in to look at and walked us through all the features and answered all questions we could come up with. The paperwork process was also very organized and efficient to get us on the road with our new vehicle asap!
My buying experience at MAG BMW was an outstanding one from start to finish. Connor Cavanagh went out of his way to make sure all aspects of the sale were stress free and pleasant for me. He is extremely knowledgeable and provided accurate, detailed information which allowed me to select the car which perfectly matched my buying criteria. He worked hard to ensure that the car was ready within hours and all details were handled so that the buying process was a smooth one. Jessie, the finance manager, was just as knowledgeable and efficient. He took care of the paperwork pleasantly and professionally and I was off in my new car faster than I thought possible. I cant say enough good things about the great MAG BMW sales team!
Outstanding service and hospitality! Communication was timely and accurate. Sales rep was very knowledgeable.
MAG BMW demonstrated excellent customer service, knowledge and follow through while helping us decide what vehicle was best for our growing family. MAG BMW and our salesperson, Connor, helped us to check off all of our boxes achieving desired luxury and aesthetics without sacrificing safety or space. What a great first BMW experience!
I had an excellent experience buying a new x3 M40i from Octavio Gusman. Everything was as agreed upon and he stayed way past quitting time to demonstrate features and program the electronics. I would recommend Octavio as he is very personable and honest. He also mentioned that he only worked on units sold and NOT commission, thereby eliminating uncomfortable price dickering.
After being frustrated with dealers in Northeast Ohio, I looked at BMW Dublin. The experience was easy. Got a very good price on my car. During my time there my wife was looking for a car at one of their sister dealerships. At one point Giovanni who was a VP for the whole group came out from the managers office to talk to us. I have never been to a place where somebody of that stature in a dealership interacts with a customer. Worked out a good price and were able to get out of our leases.
We had a great experience at MAG BMW. It was really easy to schedule the test drive through the website and Connor reached out soon to confirm the appointment. He was very welcoming and knowledgeable and most importantly not a pushy sales man! He gave us all the information needed and time and space to discuss and decide about the purchase. He stayed in touch and was very easy to communicate with. We are very happy with the BMW and the entire experience and would recommend anyone looking for a BMW to go here!
I am thrilled to be the owner of a new BMW 440i purchased through MAG, the greatest luxury car dealership in the world! The experience was outstanding, from the selection process through the seamless delivery to my home in Aspen CO. Mid Western Auto Group is second to none and I will always purchase my vehicles from this dealership. Thank you to MRB, Giovanni, Hollie and Chris for an incredible experience.
Octavio is great. Knows everything about BMW and explains things really well. He made the buying process really easy.
I recently had a very satisfying experience purchasing my new SUV at MAG Dublin. This experience included no pressure selling, prompt communications, fair negotiations, detailed product knowledge, and a sense of urgency to meet my timing needs. My salesperson even came in on his day off to finalize the sale and delivery of my car.
I leased a 2020 BMW 330ix yesterday and could not be more happy with the service I received from the sales team at MAG BMW Dublin. Connor Cavahagh, my Client Advisor, was fantastic! He walked me through all of the car features, personalized my settings, registered my BMW personal assistant subscriptions, had the car fully detailed, and so much more. Connor knew this vehicle like the back of his hand and it really solidified my decision to go with the 330ix. Jesse Scott in Finance made the signing of my paperwork quick and painless, while also making sure I understood all the terms of the lease agreement. And last but not least, a special thank you to Vice President, Shane Self for making it all happen. Shane is a true professionalist and talented general manager. His team is a well-oiled machine. It really was a pleasure working with this sales team! No doubt I will return to make my next purchase.
Everyone at MAG is great. I worked primarily with Dezirae Burns. She was helpful, responsive, and laid back. No one there seemed like they were trying to “sell me”, just genuinely wanted to help make things work. The Finance Manager was also great. He had a laid back personality as well, knew his stuff, and got to the point. I’ll be returning to MAG in the future!
The service department was fantastic. Even though my 535 is a 2008 they still treated me like I had a brand new car. Got my car fixed in a reasonable time and let me know what my future needs on the car will look like. Helping me put myself in a better position of knowing my vehicles maintenance needs. Thanks for helping me out team MAG!
My experience at MAG BMW was very positive. The contact and information provided was timely and made my decision to buy a BMW easy. In particular, my sales advisor, Dezirae Burns, was responsive, knowledgeable and courteous. She did an awesome job.
We had a great experience purchasing a new X3 at MAG BMW of Dublin. As far as I can tell, it has the best new car inventory in terms of availability and variety in this area. Dezirae Burns was very passionate about our inquiries and prepared for everything we need before our visit. She made the process quick and smooth. As to pricing and financing, Hollie and Zach respected our needs and were able to resolve every concern we had. I highly recommend MAG BMW!
Buy your tires here too. I got a quote for tires and thought it sounded pretty good. I got a quote from Cosco and MAG was actually cheaper and I 100% trust them to work on my car. Excellent service as always.
I had the PLEASURE of working with Octavio Guzman. Didnt realize I was actually buying a car that day, but Octavio was the right person at the right time who found the right car for me. I will say that I have purchased numerous cars, 3 of which were BMWs but this was by FAR the best experience Ive had working with an individual at a dealership. He took the time to talk about my options and found a car for me in a tough market of limited availability. He experience with BMWs (loved that he owns one) made him a pro when it came to features and programming. Octavio, seriously, went over and beyond to make my purchase as quick and efficient as possible. This was my BEST experience at MAG group, EVER,I had never met him before, but I hope if you are reading this you will give him a call. He truly cares about his customers - very cool in this world today. Its really all about customer service and relationships - and I know that I can call him anytime and hell be in touch.
5 stars for Octavio and the MAG BMW crew for helping me with my new 330ix! White glove customer service, highly recommend.
Having a car with 4,000 miles on it with a warning is never a pleasant experience but I must commend Teresa S. in the service department for helping make the situation as positive an experience as possible. Teresa provided me with a loaner given no notice of the situation and maintained communication with me daily to keep me updated on the status until my car was ready to drive again.
What an amazing experience! Hollie and Dezirae made leasing my first BMW an easy and honest experience. I was treated with nothing but kindness, respect and enthusiasm from them both. Everyone I had contact with including Zach in finance did everything in their power to get me the best deal on what I wanted. I highly recommend MAG BMW and will certainly be back in 3 years for my next lease!
I recently purchased a used M4 from MAG BMW in Dublin and had a really great experience. Connor was my sales associate, and he and his team did a great job working with me to schedule an appointment for a test drive, and in working through my financing/warranty options. There was a potential issue related to the Cilajet coating that they navigated well by offering some additional services on the house. Overall very pleased with the service and buying experience.
I had a great experience recently at MAG BMW buying a new car and I want to thank my salesman Octavio for his consistent communication and commitment to finding me a car that checks all the boxes for me. Octavio is very knowledgeable and is very passionate about the BMW line.
If you are looking for a BMW look no further MAG has you covered we just took delivery of are 2021 BMW x3 and we had Octavio as are salesman he was great we have been going to him for two Year now Octavio is very nice and gets things done fast and they have a very kind sales manager Hollie who will also make things go smoothly and help answer questions.
Deziree provided the perfect car buying experience! This being our first BMW she explained all of the amenities and had us out the door quickly. I would highly recommend heading there and asking for her to anyone thinking about buying a car.
Professional, reliable, always can count on them. Purchased my vehicle in 2014, Teresa always does an excellent job in the service department.
Wonderful experience dealing with Octavio and Jesse, highly recommend purchasing a Bmw From MAG. Purchased a pre-owned X3, do to the 2 hour drive Octavio sent pictures and described the vehicle perfectly. Negotiations were very smooth, drove down and was in and out in less than 1 hour.Great experience!
Working with MAG Dublin was the best car buying experience Ive ever had. After submitting an online inquiry re: a vehicle I was contacted within the hour. I later scheduled a visit with Dezirae (highly recommend working with her). She was friendly and positive, did an amazing job of walking me through the features of the vehicle, and most importantly wasnt pushy. MAG was aldo incredibly fair during the negotiation process. Thank you Desirae!
Exceptional service and pricing. Highly recommend MAG BMW service. Mr Ahmad El Traboulsi is very professional and a good listener. Thank you Sir and MAG
Dezirae did a great job getting vehicle ready so that when we arrived, there was no time wasted grabbing keys or plates or anything like that. The finance manager was patient and was happy to explain different numbers and the complete process. Will be returning for another vehicle when the time comes!
Very pleasant experience with the staff overall. I walked away with a car that I wanted. Dezirae Burns, Zach and the team, thanks for working with me on a great deal. Will definitely do business with you again.
After having a bad experience at another dealership, my boss recommended Octavio at MAG BMW. He went above and beyond and was very knowledgeable. I was offered a deal I couldn’t turn down. Would definitely recommend!
Octavio & Holly were awesome! They made my first BMW buying experience easy and fast. Their no hassle approach and willingness to get the deal done was very much appreciated.
Octavio Guzman was a pleasure to work with and made the process comfortable, informative, and as fast as possible. Highly recommended! Thank you
I always had a fantastic experience with MAG BMW IN DUBLIN, but the recent one was phenomenal. Ahmed has always gone above and beyond his duty for us. He helped us a lot and I would say he is the best of the best.
John Cox is the best service advisor at MAG! I always know my car is in good hands when hes overseeing the service.
Ahmad always provides outstanding service. He always goes above and beyond to make sure his customers are taken care of. Also he is very knowlegable. Thank you.
I had the pleasure of working with Dezirae Burns and it was an amazing experience! She took the time to communicate with me the night before (after hours) and set up an appointment for me ASAP to come in. She was so easy to work with, she was patient when I changed my mind on a specific vehicle and she was very knowledgeable about everything BMW had to offer. I would recommend Dezirae to anyone looking to find their dream car. Thank you so much, Dezirae!
We love here and have great experiences with the sales team, however, the service department is so bad.I visited the service center during July because my lower trunk gate was not automatically working. At that time, they told me they needed a special order for the part and it would take 3 to 4 weeks.After 5 weeks, no one contacted me, so I called the service department then they told me they just got the part. What a miracle timing isnt it?However, I asked to set up the appointment, but they said I need to wait 5 more weeks if I need a loaner car or I could just drop my car and it would be taking 2 days.Are you guys kidding me? Should I commute to work full time without a car?And is it real I have to wait more than 2 months to fix my car?Nothing makes sense to me. They do not understand why people want to buy luxury German vehicles.It is not only for the car, people expect a high level of service quality also.This is the worst experience in my life ever. What makes BMWs service different from other brands, such as Hyundai or Kia?Another thing I want to share is that I still cannot believe I am waiting for their call. I requested you to call me 7 days ago, but nobody calls me yet.What they are doing doesnt make any sense.
Desirae made the whole experience quick and easy! She was knowledgeable and didn’t waste our time with small talk like other sales associates tend to do. Would definitely recommend her to anyone looking to lease or buy a new car! Desirae is an absolute asset to the MAG team.
Chris Zane did a great job from start to finish. Put together a great SUV for me and made the process very easy. Highly recommend.
Amazing customer serviceJohn was great partner supporting the selection and buying process
My experience with Connor at MAG BMW was great. The car was immaculate, and as described. I feel like I got a great value. After the purchase, Connor took the time to talk me through all the features, and get me familiar with the settings. A great buying experience.
Dezirae Burns with the BMW sales staff is tremendous to work with. She is professional, courteous, knowledgeable, and works with a sense of urgency. If you plan to buy/lease a BMW here, I highly recommend asking for her.
We had an amazing experience getting our new car! Dezirae was very helpful and has been available for any needs even after our purchase! Highly recommend!
Connor (salesman) Holly (sales manager) and Zak (finance manager) were great to work with on the trade-in and purchase of a new X3. Super courteous, responsive, and willing to work within my budget/expectation. I would definitely do business with them again!! Keep up the great work MAG BMW!!
Connor Cavanagh recently helped me purchase a used car from MAG and he was an absolute delight to work with. You will not find another salesman who has the depth of knowledge that he has. His love for his job and his pride in the quality of the cars he sells is clear. He even went above and beyond to make my buying experience enjoyable by detailing my car himself when the shop was overwhelmed and it would not get done in time for my pickup. If you are thinking of adding a new car to your collection, you will not find a better salesman than Connor to help you choose your ride.
I love my BMW 530e! Great service and lots of options! Thank you to Connor Cavanaugh for excellent service!
Ive been a customer for years and have always been very pleased with their service.
We recently bought a 2021 X3 from here and we were sold a ceramic coating plan where they said they would apply it and once we took it to the dealership to get it done, one of the service advisors was like all the cars at the dealership are already ceramic coated whether or not we buy it. So we raised the question that why we were asked to spend around $800 for ceramic coating when it was already applied when we bought it. They said they would get back to me regarding the issue and make it right but its been about a month and I have not received any text nor call from them about it, very disappointed with the customer service.
This place was better than spectacular. Ahmad was very thorough throughout the process. I really appreciate their expertise in dealing with this issue. :) Thank you!
I purchased my BMW from MAG in 2018. The sales team was helpful, knowledgeable and best of all, not pushy. The service team does a great job of communicating when my vehicle is being serviced and answering questions and concerns.
I totally Love my experience at MAG BMW Dublin. Ppl are professional and helpful. Kumar went the extra mile with us and we ended up buying a 430 coupe and we’re very happy with our choice. I will get another BMW once my truck lease is over I got my eyes on the series 6 😁. I recommend MAG BMW Dublin. Ask for Kumar he’s amazing and will work with u to get u the best fit.
I acquire a brand new BMW 3 with the M package all because of DEZIRAE BURNS. I cannot express how happy I am with Dez & BMW MAG! Fabulous time throughout the entire process of looking for the perfect car, I found the perfect vehicle! I have been looking for a car since April 2021. I looked at Volvo, Polestar, Mercedes, and some other high-end auto and couldnt find the one I wanted. From start to end, Deizira has been a blessing to work with. NO HIGH-PRESSURE SALES! Easy to work with Dez & Mag!Thank you,JC Nattress
Excellent service and inventory! Stress free car buying experience
I have been servicing my BMW at MAG for years due to great customer service. Just purchased a BMW from MAG and experienced same high level of service. John S. my sales person made the process seamless.
Heather W in the service department is great. Shes genuinely nice. My vehicle is always taken care of without being persuaded to have extra work done. Sales are there to help but are not overbearing.
Dezirae made my car buying experience great and I never felt pressured. She had excellent communication and transparency throughout the process. The finance team was great and everyone I worked with was helpful and friendly.
I had great experience with An excellent serviceAbove all Mr. Ahmad El Traboulsi very understanding, helpful and cooperative with superb customer service capability.
Octavio was great. Prompt responses by email (purchased during pandemic) and custom build process went smoothly. I would recommend him. The gentlemen that helped from finance (blanking on name) was also very nice.
Very nice and elegant surroundings nice friendly people very helpful very knowledgeable the sales lady Dezirae Burns was Very knowledgeable and nice helpful the gentleman in finance Zack was very helpful in helping us to get our car finalized great place to buy a car
It was a nice experience. It was my first visit to a BMV service center for my X3. Initially I was little confused if they would treat me fairly or would try sell me stuffs I didn’t need. But honestly, Advisor Ahmad was genuine about what is needed in car and what’s not. He even suggested not to buy the maintenance plan as I usually drive less. Really appreciate and would suggest others too.
I worked with John Torok in Sales who was very helpful throughout the whole sales process. I would highly recommend John and plan to work with him on future purchases. MAG and the team make the whole process of buying a BMW very easy.
Ask for Ahmad he is five star
If you’re looking for a BMW dealer look no further. Just call MAG and ask for Octavio! This is my third BMW lease, and I was previously with another dealer that was recently bought out, and my “person” who I trusted and did my previous leases has left. I shopped around, and really wasn’t getting the specifics and responsiveness I have grown to expect in my sales person. As soon as I spoke with Octavio and communicated what I wanted he DELIVERED. Instantly. It was almost too good to be true! In addition to getting me the best, hassle free deal I requested, he took the time to fully program my new car to do more than I ever thought possible. Now that’s going the extra mile! Super flexible, very accommodating and fair dealer. Everyone else I worked with throughout the process was equally fantastic. I’ll be going back to Octavio at MAG for my next BMW, and so will many of my friends and family. Thank you, Octavio for stellar service!
They marked my vehicle as being serviced when it wasnt, reported to Carfax and made it so I cant trade my vehicle in. Then when I call and ask them to fix it they tell me they wont. That they will submit it to be changed. 2 weeks later and still not changed, worst service ever.
Dezirae Burns made the whole process of leasing my BMW very smooth. She is excellent at her job, knowledgeable and professional. With her help, the whole process was quick and easy. Highly recommend visiting MAG BMW and talking to experienced employees like Dezirae.
I cant say enough good things about one of the client advisors at MAG BMW, Octavio Guzman. My ancient mini cooper died along route 80 just outside of Cleveland and I decided my best option was to have it towed to MAG and begin the quest for a new car to take me back to PA. I called the dealership and through pure luck got connected to Octavio, who after I told him my plight (which had me standing along side the busy highway), the first thing he asked me was if I was safe and ok. He quickly sent me pictures of the types of cars I was interested in and texted me throughout my journey with the tow driver making sure I was ok. After I purchased the car he continued to check in with me and whenever my car comes in for service he is always stopping by to make sure Im well and the car is performing at it should. If you are in the market for a BMW, you MUST go see Octavio, hes simply the best!
Treated very well and got me out quicky
Dezirae Burns was a fantastic customer rep. No hard sales, very knowledgeable and kind. Extremely diligent in her follow up!Would definitely come back.
Ahmad is our Service Consultant and he is excellent. Ahmad is always very helpful, professional, and kind.
Great Customer experience. Dezirea Burns and the finance manager were both great. Dezirea did a great job and was very patient going over all of the cars features and getting everything set up for me.
We leased a 228i here today. Dezirae Burns was so kind and super helpful. She assisted us for a couple of hours and showing us different cars they have in their inventory and was really nice and friendly.
Connor, Rich & Hollie made this process so easy for us! They worked very hard to complete the deal in a timely manner and their customer service was outstanding! We will absolutely be customers for life!