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Germain Honda of Dublin
6715 Sawmill Rd, Dublin, OH 43017, United States
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Germain Honda of Dublin
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ch
Review №1

This visit on August 2, 2021, to Germain Honda Of Dublin, was by far, the most pleasant experience I have had when making a crucial financial transaction. I was referred to Mr. Winslow Johnson, by a family member.Originally, I made the appointment to check out prices/finances and take information home to review my options. I had but a hope and a prayer that I could afford a decent and safe automobile.I was comfortable and at ease with Winslow Johnson from the moment we met. He was friendly and welcoming. I was undecided about what I wanted and he provided me with a wealth of information about the Honda, CR-V. I was impressed with his genuine knowledge.It was obvious to me that Winslow Johnson is an expert in his field. He answered my questions and assured me that WE could make it happen.I selected the 2021, White Platinum CR-V model and chose to do a lease on it. Mr. Johnson listened to my needs and wants. I was surprised as anybody when I drove that beauty home, that same day!Germain Honda Of Dublin has earned themselves a NEW CUSTOMER FOR LIFE!With Heartfelt Appreciation,Cheryl L. SprinkleColumbus, Ohio

Na
Review №2

I hate leaving negative reviews; especially because I guess Im partially at fault for my own stupidity because I didnt catch my mistake until my 4 hour drive home. The truck was priced right, the trade-in value of my truck was acceptable, so I was ready to sign and get out of there after a VERY long day. While I was signing the docs, the nice gentleman in the finance dept. told me even though you wanted to finance for 48-60 months, I found you a better deal on 75 months and that Ive gone ahead and added some service packages that you will need. Not doing the math, I thought he was just being really nice and I signed everything with a smile. On the way home it hit me....$34k for the truck, $18k trade-in and $2k down......and he said monthly payments are $313.27 for.......75 Months! So my $14k loan somehow turned into over $23k. No possible way interest would be that much. What happened?! Those added services that I would need totaled up to about $6k. Never again. Hopefully I help someone ask details and prices about these services that you need before you sign.

Cl
Review №3

Allie Webb was our salesperson. She was awesome. No nonsense. Worked out a great deal for my daughter on a used car, took care of all the details and made it the best car buying experience. Would definitely recommend her and Germain Honda.

Li
Review №4

David Myers gave us EXCELLENT service from start to finish! We could not have had a better, easier experience during the whole purchase process. Everyone else on the Honda team was also very friendly, honest and easy to work with. Thank you so much, David, for all your help. We truly feel like you had our best interests at heart and we appreciated your honest and trustworthiness. You went out of your way to make everything easy and clear to us. We are happy customers!

ma
Review №5

Amy Pickens has been my service rep at Germain Honda on Sawmill RD for the past 2 years. She is excellent in her attention to detail and making sure you have a pleasant experience. I highly recommend her and the Germain Service Dept. Thanks for all you do.!

Ji
Review №6

David Myers is my “go to” guy when I need new cars. My first experience with him was when my son turned in his lease and got a new car. He was very attentive and took care of everything including making sure he could keep his personalized license plates. When it came time to turn in my lease just last week, he was the first person I called. He went above and beyond to help me get the best deal and he cares about the finer details, including transferring my alien decal from my old car to my new one as pictured below. If you need a car, call David Myers and tell him “the alien lady sent you!”

Ma
Review №7

Great staff and technicians. Very professional and polite. They serviced my car right away and my wait was short. Prices are reasonable with nice accommodations in the waiting room.

je
Review №8

Poor workmanship. Poor inspection. Had to order other parts repeatedly to complete repair. Paint & body work was great except for damage cause in door jams during repair. Had to return vehicle for them to tighten bolts that were left loose on suspension components. Very dissatisfied with management & service technician. Joey (csr) was a decent guy just following managements orders. So I understand he was in a hard spot. Will not return. I highly recommend taking pictures of everything before allowing them to do repairs so you can prove any new damage.

Na
Review №9

Outstanding service! Very happy with the purchase of my car.Mr. Jackson Speakman and Mr. Matt helped me find a vehicle in my budget.Jackson was very honest and straightforward, which is refreshing when it comes to a car dealership.Mr. Taylor (Manager) is outstanding and his leadership is second to none.I was very happy with how he handled my situation and got me into the van I wanted.This team is definitely an asset for Germain group. I would highly recommend Germain Honda of Dublin to anyone in Columbus metro area, they will truly take care of you and make your car buying experience simple and friendly.I was always treated as #1 and during my visits it was all about me and only me.Germain Honda....you are the BEST and if I could give more than 5 stars I would give him 1000 stars!Thank you Germain Honda for such a pleasant experience!

Ga
Review №10

Big shout out to Chris Glover! I sought you out because over the course of many years Ive trusted your judgement and youre long-term knowledge on Honda Car sales. You have been instrumental in all three of my new Honda purchases. The first being my 1999 Honda Civic then, my 2003 Honda Accord -- which BTW has 417,000 miles on it and still runs like it did when you first sold it to me and I drove it off the car lot, NOW I thank you for your professionalism and honesty on my latest purchase of my 2022 Honda Civic Sedan. Youre trustworthiness is like no other. I look forward to many more dealings :) Thanks Again!!

Kr
Review №11

William did a great job helping me get my 2017 Accord serviced. Quick, friendly and efficient service! Thanks and highly recommend!

JE
Review №12

I will never shop at another dealership besides Germain Honda of Dublin! My first buy was an awesome experience! Unfortunately a year and a half later, I totalled my beautiful car. I came in this week and explained the situation to Alli Webb and she was absolutely amazing! There was 0 judgement and full understanding of the fact that Im a mama of 3 who needs a reliable ride! Also kudos once again to James!! You both made me feel so comfortable ans answered all my questions!! Im so happy with my purchase! If you need a new ride look no further than Germain!!!

Ch
Review №13

Took my Truck in for scheduled maintenance. I was helped by Ryan Kennedy who was prompt and courteous. I always get great service from this site which is why I return despite having other options.

Br
Review №14

My wife and I recently worked with Alex Carey to purchase a certified pre-owned vehicle and we had a great experience! I would highly recommend Alex to anyone who is shopping for a new car. When we first met Alex, he met us where we were in the process and didnt try to rush us into a purchase. He made it clear that he wanted to help us find the right car and thats exactly what he did. Alex is friendly, knowledgeable, and committed to customer service. He addressed all of our questions/concerns in a timely manner and went the extra mile to make sure we had a positive experience. If you visit Germain Honda, make sure to ask for Alex!

Ry
Review №15

I had to take my 2014 Honda Accord in for some recall work on Friday August 16th. I was able to schedule a drop off appointment for the next morning with no hassle. When I arrived at the dealership I worked with Ryan Kennedy. The drop off of my car was seamless and quick. I was only in the service department for about 10 minutes. Ryan provided an overview of what the two recalls were and how long he expected my car to be in for service. He also explained that the technician would do a multi-point inspection and Ryan would call me with an update. Within 90 minutes of having dropped my car off Ryan had called to go over the inspection and let me know that the car would be done before 5pm that same day. (I even stressed that I was in no rush and would not need my car until Tuesday or Wednesday of the following week.) My car was ready at 2:50pm (more than 2 hours ahead of schedule). Pickup was just as smooth and effortless as drop off. I own two Honda vehicles and have used Germains service department for multiple services on them. Based on the level of service I have received at Germain I plan on continuing to use Germain service, and will likely make future vehicle purchases through Germain as well.

As
Review №16

Winslow Johnson was so honest and knowledgeable the decision to purchase was easy. He also made us feel like family. This isnt easy with an 8 year old and 4 year old going to a dealship spontaneously. I am in love with my Honda pilot and was so generously brought back into the 21st century.

CC
Review №17

We are downsizing and no longer have a need for our pickup truck. We scheduled an appointment with Jessica Denney at Germain Honda of Dublin for an appraisal. All I can say is excellent customer service from start to finish! Jessica and her manager, Morgan Salisbury, went the extra mile to get us the best price for our vehicle. Imagine our surprise that a car dealer bought our truck at a price acceptable to us! Not only did we get a great deal, but they ordered and paid for our Uber ride. Thanks Jessica and Morgan for the pleasant and efficient transaction. We highly recommend this team to anyone wishing to sell a used vehicle.

Er
Review №18

Our recent experience purchasing a Honda Pilot from Germain Honda in Dublin was so comfortable and easy. A trip to the dealership can be an overwhelming experience, but thanks to Joseph Dunham and Bob Tschappat, it was a breeze.Joseph had excellent knowledge of the Honda Pilot we were looking at and kept us informed on every step in the process during our time there.We also had a great experience with Bob, who got us through our financing and paperwork with ease.Not once did we have a feeling of pressure, confusion, or concern. It was a great atmosphere overall and truly a night and day experience from other dealerships that we have been to.Glad we found a reputable car salesman and dealership team that we can refer our family and friends to!

Co
Review №19

Ryan Kennedy was super easy, and understanding, to work with. When I had arrived I had been on hold with another company for 45 minutes and didn’t want to hang up. He was super patient and understanding. The shuttle service was fantastic also! Very very impressed with their speedy service!! And the gal in the service department was super quick with responses to my emails. I had an awesome experience with this whole team!! Thank you for making my day a little less stressful with the ease of getting my recall and oil change taken care of.

Mi
Review №20

This was the fourth car that our family has purchased from Germain Honda. As in the past, it was a painless experience made enjoyable by Chris Glover. I contacted Chris about what car I was looking for on a Friday and he had ready to go on the following Monday.

Ma
Review №21

Germain service is the best. First they are truly professional and don’t try and push the customer into services that are not needed. They honor coupons and text you about updates on you car. For a large scale dealership they are organized and put the customer first.

Sa
Review №22

After reviewing a car online, I was paired with Matt Shindler as my salesperson when I scheduled a test drive. This was my first time buying a car from a dealership and Matt was very friendly and was just a great help with answering all my questions. I didnt feel any pressure to buy but his great attitude through the whole process definitely helped my decision. I will definitely make them my first stop on my next car buying experience.

Ra
Review №23

Amazing service. Chris G. was so helpful and knowledgeable. I had great treatment from the time I walked through the door until I left.

ca
Review №24

I worked w/ Chris Glover & I can’t say enough good things about my experience & him! Chris did not try to oversell, he listened to my needs & concerns, he remained in touch & he has a wonderful, appropriate sense of humor. Also, I had a Honda CRV-EXL that was problem-free; I’m looking forward to continuing my relationship w/Germain Honda & will always work w/Chris.

Mi
Review №25

Chris Glover was the best salesman I have worked with. He had focused more about what fit my budget and goals than making a quick sale. I have referred multiple people to him and all have had similar experiences. As long as he is selling cars I will keep buying them from him and will continue to refer people to him.

mi
Review №26

Great Service Department!Ive been taking my cars to Germain Hondas Service Department for 10 years. Its been a very positive experience. Service Advisor Kevin Withers is very knowledgeable and professional. The techs do a great job servicing my car.

Da
Review №27

Jenn Hess was extremely helpful and kind while my Pilot was serviced. She answered all my questions and made sure me experience was great. She even retrieved my wallet for me when I left it in my vehicle. I will absolutely keep going there because of Jenn and the stellar service I received. The mechanic also fixed my ignition on the spot so I didn’t have to return. Please give Jenn a raise and promote her.

Ga
Review №28

I recently took my vehicle into Germain Dublin, and was helped by Jen Hess.She was kind, easy to talk to, and extremely attentive. She made my experience very easy and comfortable even with the circumstances.With Jen being there, I am sure to go back when needed.The service was great, and also they gave me a ride to work, which the driver was also amazing.Thank you so much for everything Jen! And everyone else involved.

Li
Review №29

I had the pleasure of working with Winslow Johnson today when I purchased my 2022 CRV.He was so knowledgeable and our transaction was the best I’ve had in my 66 years. Thank you Winslow,It was a pleasure to work with and to meet you. God Bless.I had to bring my car in to have the a/c looked at and Kevin Withers took awesome care of me. He had my a/c fixed and me out the door in about an hour! If I have any future needs I most definitely will be back and ask for Kevin. He was very knowledgeable and and helpful! Thank you Kevin!

Re
Review №30

I appreciated the thorough knowledge, patience and pleasant manner that Justin Bunkers gave us as we decided to buy a new 2021 Honda CRV. There were a lot of new technological features to this car that we were not familiar with but Justin took the time to make sure we understood how everything worked. What a blessing! Thank you Justin. We enjoyed being able to drive the car off the lot the same evening we saw it and with your exceptional expertise in the whole buying process it went very fast and smoothly.

Mi
Review №31

I was looking online for a nice USED Honda Pilot and sent message to Germain Honda of Dublin that I was interested in their 2019 Honda Pilot. Just a few minutes later, I received a call from Jennifer Felix from Germain, followed by email with all information on this vehicle along with the Car Facts report. My experience with Jennifer Felix could not have been any better. She knows how to take care of her customers! When I arrived to pick up my new Pilot, she had everything ready to go. She walked me through every gadget on this Pilot. So much that I can’t remember all of it but she asked me to call her if I have any issues with trying to figure out how something works. She knows everything there is to know on Honda vehicles. I so appreciated the time she spent with me. If you are looking for a Honda, I recommend no one other than Jennifer Felix at Germain Honda of Dublin.

An
Review №32

Dropped off my car for an oil change and to get work done on my brakes. Joe Lackey was a great help and got me all taken care of! Very grateful for his amazing service!

Co
Review №33

Glenn was the person I worked with most recently on two separate occasions and both times he was simply wonderful. He’s professional, thorough and goes far beyond my expectations to make sure I’m leaving as a happy customer. I especially appreciate that he’s not trying to pressure me into services on my car that I don’t need. I am very pleased with the service department and highly recommend them

Al
Review №34

Tim Munion made the car-buying process so easy and seamless. He was wonderful to work with and I have already told others that hes the guy to go too at Germain!

J
Review №35

The process was very smooth, loved that they had a shuttle for customers getting their cars serviced! My service advisor Tyler Chaney was also very diligent in helping me & also helping me get set up with the shuttle and things like that. Also called me promptly right when my car was done being diagnosed. Definitely recommend going her to service your Honda.

Qu
Review №36

Tyler Chaney was excellent. He had everything set up and ready to go. I was in and out and the pricing was right on par with other services.

Ri
Review №37

This was our first experience at Germain Honda service department. They were very organized. We had an oil change and they also checked the safety of the tires. Ian, our service representative, gave us an excellent quote on replacement tires. He also showed us items that would need attention in later months. We got the new tires and I am very pleased on how all of this came together.

Pa
Review №38

Excellent service from Germain and Ryan Kennedy! Everything went faster than I thought it would which is always nice. Also, the newly renovated waiting area is super comfortable and spacious!

Ka
Review №39

I arrived on time and was immediately greeted. Jen Hess was friendly and professional and answered all my questions. She cared about me as a customer and made sure I understood the service and was satisfied. She is an excellent PR person for Germaine! I will ask for her next time I come to the Service Center.

Ry
Review №40

Jim Beatty did a great job selling me a 2019 Civicat a great price. The car only had one key, so he had alocksmith come to my house and make another key.Best salesman ever!

Su
Review №41

I bought my car yesterday. Matt Shindler was my sales person. It was probably the best car buying experience I have had in the 30 years of car buying. He was so patient when I changed my mind on what car I wanted and he had do redo the deal. I never felt pressured or rushed even though he stayed late to get the deal done so I would not have to come back. I will be sending my daughter to him in a few months to buy her car. Highly recommend!!

Ki
Review №42

Mohamed Rufai did a great job listening to what I wanted in a vehicle and helping me to find all of the possibilities available. He was very knowledgeable about The Honda products and made it very easy to understand all of the different options available. I would definitely buy from Mohamed again.

Ra
Review №43

Kevin Bantner (KB) helped me with purchasing my Toyota Highlander. He was very attentive even while I contemplated my decision on a purchase. Communication was timely and clear. Kevin has a great personality and was great to work with.

An
Review №44

I had a fantastic experience working with Brian Harter in sales. Id already done plenty of research: I knew the model I wanted, I knew my price point, desired term, and desired payment. I called Brian with a used car in mind, he had an idea and invited me to stop in, and he (AND Joel in finance—he knows his stuff!) put me into a NEW car and met ALL my requirements. It was a delightfully quick process compared to others Ive endured over the years. I was motivated to get my needs met and Brian easily exceeded them! Thanks also to manager Kirti (and Anthony) for making sure I had everything I needed, and ensuring I was able to walk out and get into my new car with a huge smile on my face. This was the BEST car-buying experience Ive ever had!

Ki
Review №45

Recently had a great experience at Germain Honda in Dublin. Came in for routine oil change and tire rotation. Service rep was Jen Hess who is just awesome! She really knows her stuff and gets how to set a woman at ease in an environment that can be somewhat intimidating! Highly recommend her.

La
Review №46

I wanted to turn in my lease and buy a gently used car. I can’t say enough good things about working with Candace Ortega at Germain Honda. From the moment I walked in, she listened to me with patience and kindness. Her service was quick and she made buying a car very easy and comfortable. She has since been in contact with me to ensure everything is going okay since the purchase of that car and has gone above and beyond to help me. If you are looking to buy a car at Germain Honda in Dublin, go see Candace. She’s a rock star at what she does and truly cares about her customers.

jo
Review №47

I had been shopping for an Odyssey, and honestly a Traverse. I had been shopping around online. I went to one Honda Dealership, and they were trying to jack up the price due to covid, an was not a good experience and we left. The next day I found our 2022 Odyssey at Germain Honda, and our salesman Daniel Head was great. He got us all hooked up that day. I left the Van to get some roof rails installed, and Daniel kept me informed every step of the way. Great experience.

Cl
Review №48

Jackson Speakman was tremendously helpful in helping me find the perfect first car! He’s extremely reliable and my overall experience with Germain was fantastic. I’d recommend him and the dealership to anyone looking for a used car!

Za
Review №49

How a car buying experience should be. I saw a great price online (cars.com) and contacted Germain Honda. Was immediately contacted by Kathleen who was helpful, answered questions, and connected me to the salesman, Woody. Went in and to my surprise - the low price was valid. No markups, no surprise fees - just tax, title, doc fees which is standard. Woody was laid back, didn’t pressure, let me test drive alone, and was super knowledgeable. Finance manger offered me services, as he should. When I declined, there was no pressure. Oh, and they even beat an already low rate I had from a credit union … AND offered a very fair deal on my trade. In and out in 2 hours flat with nothing but a positive experience. 5/5

Sa
Review №50

I had a oil change a few days ago and was lucky to get a really nice and helpful person Ryan Kennedy.He went out of his way to give me the best service, explained everything and texted me to see if I needed anything while waiting. I appreciate and I’m happy I got such a nice person to help me.

Co
Review №51

I love Germain Honda of Dublin. I go to Winslow Johnson for all of my vehicles, who is by far the best salesman and person around. Recently I had a service appointment with Jen Hess who was also extremely helpful and made the process a breeze.

Je
Review №52

I have only taken my vehicle to Germain Honda of Dublin for service for the past three years. Service Advisors like Ryan Kennedy are the reason that place runs as smoothly and professionally as it does. I have come to trust the quality of the service center and will continue to seek out their help with my car repairs.

Ka
Review №53

Mo Rafai is a great person to get your new Honda from. Never did he try to coerce me into something I didnt want & the whole deal for my 2022 HR-V lease just unfolded organically. I love my new HR-V EX! Its like a baby BMW!

La
Review №54

I never received an email survey but I want to make sure JENN HESS gets a huge shout out for above and beyond outstanding customer service for my vehicle. Absolutely fantastic, extremely helpful, and got my warranty company to pay for some very expensive repairs. 10 stars, A plus, just a frickin great human being.

Sc
Review №55

Kevin Withers in service was awesome! Great communication, always kept me in the loop, and fixed my Pilot at a reasonable price. Their shuttle service was top notch as well! They’ll always have my business.

Ma
Review №56

Snagged this beauty thanks to Candace at Germain Honda . Great dealership alone but Candace made the experience so easy and helped us get a great deal! Ask for the best and you won’t be disappointed!

Te
Review №57

Awesome experience from beginning to end!! Justin Bunkers was a great salesman, and made my wife and I feel comfortable the throughout the whole process.

ra
Review №58

Keith Withers did a fabulous job as my service advisor. He let me what potential service milestones I was approaching and after the car was checked let me know exactly what was done and explained what to do to extend the life of my vehicle...the right guy for the right car!

Ru
Review №59

Buyer beware. This dealership cares nothing about its customers and only cares about making as much money as they can from you. My salesman Woody seemed nice but was a wolf in sheeps clothing. The car was used and needed new mufflers which they replaced but were not correct for that vehicle. Five hundred dollars later and out of my pocket they are fixed. The car had never been detailed and I agreed to do it myself and the took a little of the price of the vehicle. Their ad said they had serviced and safety inspect the vehicle which never happened. The oil wasnt changed and all the wipers on the vehicle were rotted when I went to pick it up. Obviously they dont care about your safety or if the vehicle is safe to drive. On top of all that they passed off a second set of keys and key fob that neither one worked. I Text Woody about it but never got a response back, he knew they were bad. That will be another several hundred out of my pocket.DO NOT BUY FROM THESE PEOPLE they are dishonest and dont care about you. My bad for letting them scam me, dont let them scam you.

CK
Review №60

Took our CRV in for 10,000 Mile service and Germain had us in and out in a timely and efficient manner. Props to the service tech Kevin Withers who made some recommendations to hold off on unnecessary steps to save us a bit of time and money. Knowing the condition of our car I was actually already considering requesting the holding off on the same checks.As a former Honda employee myself It was nice to see the good quality in service and integrity at our local dealer, and will definitely go back.

Al
Review №61

I had an amazing experience. Will, was incredibly friendly and helpful and even checked in when my car was being worked on. Previously, I had my car at a local shop for about a week and they couldnt find a problem, therefore not fixing it. Germain Honda, took my car, found the solution and fixed it within 12 hours!!! I highly recommend coming here and I will continue to go here too.

Jo
Review №62

Ryan Kennedy was extremely helpful in meeting my cars needs.

Fr
Review №63

Scheduling was very easy, and quick. My service rep Ian Mac Graygor was very helpful and kept me up to speed on my repair work. Some small annoyances with regulating the air pressure of my tires, they should make sure the air pressure matches in all tires, and the valets dont mess with the seat settings, or at least put them back where they found them.

Ro
Review №64

I was in the market to buy a new car and was out shopping around at different dealers when I ended up at Germain Honda on Sawmill Rd., Dublin, OH. I have family and friends that love their Hondas so I thought why not.I couldnt have asked for a better experience and sales consultant, David Myers! He was patient and attentive to what I was looking for in a vehicle and not what he wanted to sell me. Needless to say, I am now the proud owner of a 2022 Honda Pilot.Thanks David Myers and Bob Tschappat (Finance Manager) for making this a great experience and not a dreaded one!!!

Je
Review №65

Good vehicle. Customer service left a lot to be desired. Had to leave the car to be detailed. Then they didnt do the outside so I had to bring the car back and drop it off. Communication not great. Finance was the worst. They tried to bully me into gap coverage. When I said no, they brought in the big guns. Didnt stop until I threatened to just walk out. The memorandum title had the wrong purchase price on it. They werent clear at all and had to ask over and over for something written with purchase price on it. Wouldnt buy another car here just for those reasons.

Ma
Review №66

Had a great experience at this location. Joseph Dunham was our sales rep and he gave us incredible service. His manager Tyler Carr was also helpful and negotiated fairly with us. Would come here again.

Si
Review №67

Jen Hess was my car assistant in the service dept. . She was very professional, polite and very helpful getting me a rental car and communicating with me about my car.She got my car in quickly for an oil and filter change today. She is very good at her job.Thanks,Patti Price

An
Review №68

Wonderful service from Kevin Withers when I had to get my car spur of the moment. Great communication and responded quickly when I needed to get ahold of him.

Ab
Review №69

Adam was such an attentive and thoughtful salesman. He made my car buying experience less stressful and I left knowing that I had made the right decision on my new car. I appreciated the friendly and exceptional service, thanks Adam!!

Ma
Review №70

The service was good. Expensive, but no issues.Edit: They never ever ever answer the phone anymore. Every time Ive need a service in the last couple of years, I call, let it ring for 5 minutes, hang up, and then call someone else. Good communication is important to me, so I dont think Im going to be calling anymore.

Ka
Review №71

My car was stuck in the service department for 10 days. It needed a new AC compressor and was covered under the extended warranty. The part kept not showing up. Day after day, I was told, part didnt make it, it will be here tomorrow. I was very patient, but on day 5 I finally asked for a rental car because I had not planned on being without my car for that long. I was told that they would have to see if they could give me one or not. I was also told on day 5 that they finally checked the tracking number on my part and it was lost so they had to order a new one for next day delivery, a Saturday but that it also may not show up until the following Tuesday. So I waited for a call about a rental car on Friday afternoon. After not hearing back, I called and left a voicemail about a rental car. On Saturday I got a voicemail telling me that there was a car for me and that there was finally one available just for me. I went to the dealership and no one seemed to know what I was talking about when I asked for a rental car. 40 minutes later, I for to pick from several cars (so there wasnt really a shortage) and I left with a rental car. On Tuesday, the service tech called me and asked why I hadnt picked up the rental car. I informed him that I had on Saturday and that no one knew anything about it. I asked him if the part came in and he said, Dont know. I asked him to please check and let me know, to which I was greeted with a grumble and told, yeah, Ill check.Finally on Wednesday, 10 days after I dropped off the car, I got my car back. Through the whole process, it was very clear that I was a bother and that finishing the work on my car was not a priority. The lack of customer service and the overall attitude were not great. I never once yelled, complained, or raised my voice to them and was very polite. I understand shipping problems, but there was no apology or empathy. Overall, it was a terrible experience and I will never come back here again. Its very conveniently located, but Ill be driving across town to another dealership in the future.

As
Review №72

Thank to the professionalism, patience and knowledge of Brian, I recently purchased an amazing used 2020 Pilot from this dealership. My husband and I are very pleased with our entire experience with Brian and Germain Honda-from my first inquiry about a vehicle online, to their trade-in process/price, as well as their willingness to work with us on correcting minor fixes on my new used vehicle. I highly recommend shopping for vehicles at this dealership, and I know we will continue to look there for any future purchases we need to make. Thank you, Brian and Germain Honda of Dublin!!

Br
Review №73

Went for routine maintenance and once again had a great experience. Amy Pickens was very professional and kept me abreast of my vehicles progress. Highly recommend Germain for any service needs.

Ca
Review №74

I was in a situation where I had to desperately get my car serviced -- DEAD battery! It was not something I could put off because the battery was on its last legs and the zombie couldnt hold a charge anymore. It was fine when the car was running but shut it off and the charge died with the battery and it had to be jumped again!I didnt have an appointment with my dealership but they put me in anyway and serviced my car within 2 hrs and I had a new battery.Very pleased that they did this.The biggest pain to me has always been when batteries die and have to be replaced. This was the worst because the hardware was NOT holding the charge and I usually had more time before I had to get a battery changed in the past. It worked out anyway!

gg
Review №75

I had my odyssey serviced yesterday. Amy Pickens as the service advisor was great to work with. She was very professional and polite and followed up to ensure everything went well.

Ro
Review №76

David Myers at Germain Honda Dublin was great to work with. He was interested in helping us get what we wanted and didn’t push other things. He was professional but personal and we will happily work with him again.

ro
Review №77

Kevin Withers was wonderful and went above and beyond to make my service experience amazing. This appointment was the best I have had in 45 years. I would recommend Germain Dublin and their service department. Remember to ask for Kevin as your advisor.

Sa
Review №78

I went for the service appointment of my CRV. Overall experience was really nice. My experience with Mr. Taylor was smooth. He also offered good discount at the end. I was completely satisfied with the service.

Fe
Review №79

Service went great and completed by the quoted time. Kevin Withers has been our service advisor for a long time and he has always been very helpful and get us exactly the service that we need with without any upcharges.

Wi
Review №80

In this incredibly difficult car shopping time, Jordan and Germain Honda were able top get the exact model and details that I wanted. all within a little over 2 weeks. It felt like magic, but was definitely good business!

Ky
Review №81

If you need a new or used car, Germain Honda of Dublin is one of the best places you could go. It is my first time in the world of buying a car through a dealership and I received incredible service from everyone. But the stand out for me was Candice Ortega. From the moment I stepped in she was friendly, informative, and so kind. She made my experience there MORE than five stars, but Google doesnt allow me to put 10/5 stars, so just take my word for it. If you need a car, GO HERE.

Ro
Review №82

Great experience at Germain Honda of Dublin! This is my second odyssey from there and will go back when I need my next vehicle. Thank you Stephanie Hausherr for a great buying experience!

Ni
Review №83

My son and I had a great experience at Germain Honda of Dublin last week. We worked with Tim who was respectful and very knowledgeable. I typically don’t like buying cars but this experience was not stressful at all. I would highly recommend this dealership.

Jo
Review №84

I am on my 3rd Honda Civic from Germain over the last 10 years or so. I have always had attentive and knowledgeable advice from Ian, my service advisor and all work done my vehicles has always been great. No complaints!

Mi
Review №85

Great service in the time that was said it would take and for the price advertised. Also did their standard multi-point check and found a few things I need to address soon. Helps me plan the expenditure in advance.Thanks Germain Service!

jo
Review №86

Ryan Kennedy helped me and was super nice and helpful! I also like how they gave me a packet of everything they inspected and he talked me through everything in it.

Za
Review №87

Super easy, nice people. Anthony was extremely helpful. Love the car.

Je
Review №88

Kevin in the Service Dept is the best. He kept me informed and went the extra mile to have my issue resolved.

Ad
Review №89

Kevin was helpful, friendly, and made my first maintenance experience with my new Honda pain-free. I understood what was going to happen, it did, I paid, and I left. Was able to use the wi-fi and get some work done while I waited. What else do you want??

Do
Review №90

I appreciate that they offer shuttle services if you only have one car. Everyone was friendly and polite plus their prices are fair.

Ry
Review №91

Easiest car buying experience possible. Jenhi Felix is the best person to buy a car from! Takes her time, extremely generous, caring and will devote her time to what you exactly need and want. She even bought me a smoothie for my time waiting for papers to transfer. Awesome experience go buy from Jehni 🤘🤘

je
Review №92

Thank you so much Gina Lewis and Jenn Hess for helping me get my brakes done and oil change. The service was speedy and well appreciated. I really do appreciate the communication and service that you have both provided and look forward to continuing to be your customer in future years ahead!!! Thank you so much again !

de
Review №93

Jen Hess did a super job of explaining in detail the service that would be done today. Then again explained in detail what was done and any problems that were found. It was raining and she had my crv pulled up right to the door. Shes very considerate. Denny K.

Ja
Review №94

I took my 2020 Honda CR-V to Germain Honda for servicing. I had previous experience with Germain Honda. They serviced my 2013 Honda Accord. On this trip, I was greeted by Kevin Withers. He was friendly and professional. He said the service would take about 90 minutes. It was finished less than that. I purchased the 2020 Honda CR-V at Germain. The sales department is just as professional and friendly as the service department. Germain Honda of Dublin is my dealership.

Ri
Review №95

Super easy to set up an appointment (called day-of and they picked up my car info just from my cell), get in, take the shuttle home, timely service and apply a coupon. Fantastic top to bottom.

St
Review №96

I purchased my first Honda at Germain almost 9 years ago. I still have it! Thanks to Kevin W and the team at Germain Honda of Dublin. I hope to make my next car purchase with this group.

ka
Review №97

Frank Pulsinelli has been my salesman for years. He has always been helpful to me in finding the right vehicle. I will never go back to any other dealership, because Frank makes the whole experience so personal. He stays in contact, by way of notes, texts and e-mails, to let me know I have a true friend, not just a salesman.

Em
Review №98

Brian Harter in sales went above and beyond to not only make sure our new vehicle met our expectations but took great care us through the whole process! I would give him ⭐️⭐️⭐️⭐️⭐️⭐️ if I could.

Mo
Review №99

I’m was very impressed with this dealership and especially our sales rep, Jim Beatty. I worked with him from home which is 3hrs away. He was always prompt to answer and honest. Helped tremendously with a small repair issue that needed addresses. Highly recommend dealer and Jim as well.

Je
Review №100

Winslow Johnson our car salesman was very professional, knowledgeable about all the vehicles he has sold to me and my friends and family! I will continue to recommend him to my family and friends.

Information
100 Photos
100 Comments
3.7 Rating
  • Address:6715 Sawmill Rd, Dublin, OH 43017, United States
  • Site:https://germainhondaofdublin.com/?utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 614-739-8941
Categories
  • Auto broker
  • Honda dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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