I just purchased my second Acura from this dealership. Bryce was very professional, knowledgeable, he was able to answer all of my questions and did so with a no-pressure approach.He worked with us in a consultative manner, both on finding the right vehicle and options as well as a fair price on the new one as well as my trade. I highly recommend asking for him when you go in.This was the most pleasant car buying experience that I’ve ever had. Thank you Bryce!

Sam and Jason took care of everything and very helpful during the process. Made special trips to the house for paperwork and appraisal. Great experience

Best of 3 Acura/Honda dealerships I’ve given my business. Polite staff, good attention to detail, few at ease taking my car to Columbus Acura. Additionally, they plugged a tire that a third-party shop had said needed to replace saving me at least a couple hundred dollars

I had the most amazing and stress free buying experience today at Acura Columbus. First, my sales person Francesco was just awesome. He took time to listen to me to understand what I was looking for/needed. He was kind, patient and professional. His goal was to ensure I left as a happy customer. Tom, Sales Manager, made the negotiating process smooth- no games/pressure and hassle free. There was mutual respect between Francesco, Tom and I resulting in win win for all parties. Peyton the Finance Manager offered me package options that actually financial sense. He was straight forward and not pushy. He also took time to understand my needs and customized a package for me. It was a pleasure working with these three gentlemen, I highly recommend them and will purchase my nextAcura from this dealership.

Great Service! Everyone was Polite kind and courteous. Plus our check in person came out to greet me a half hour early appointment even before the dealership was open. My appointment time was 7:30am and the gentleman came out to greet me at 7am.Thank -you Acura!!

I purchased a new Honda Accord Touring from Acura Columbus. Treg was my salesperson. They are great. I walked in, the process was very easy. I never felt pressured. The car was priced appropriately and they even worked with me on my trade-in. They walked me through options for gap-insurance and other insurance to protect from any wear and tear. Really, just stand-up guys. I would absolutely go back for my next vehicle.

Acura of Columbus does it again. I had an appointment for service today, there was some sort of a glitch .. ? The service team went above and beyond to get everything done today. I would like to give a shout out to Kristi Thornton and Heather Everson for going above and beyond. My wife and I truly appreciate it. Thank you so much .

Steve did an excellent job. No pressure sales, fair price, and honest.

Service could not be easier! Used the Valet option for pick up and delivery, which took 5 minutes total! I didn’t have to interrupt my work day. Was able to view the video from my service technician from my phone. Thank you so much for offering great service options!

Sam was awesome, throughout my Car buying experience. He helped with every possible details for me to make a informed decision. He is an exemplary salesman. Way to go man!. Thank you for all your help in making my car buying experinece a very pleasurable one.

Steve Ault makes buying a vehicle easy. I used to work for Acura Columbus a number of years ago and the family atmosphere hasn’t changed one bit. The cars might be shiner, more powerful and more packed with Technology but the honest, and friendly atmosphere of Acura Columbus hasn’t changed one bit.If you’re in the market for a new Acura, Steve Ault at Acura Columbus is the man to ask for. The next time I’m looking for a new vehicle my first call will be to Steve.

Columbus Acura continues to be a dealership that seeks to find customer solutions and win-win relationships. Best dealership I have dealt with in my many decades of buying cars…

I was able to work with Antonio to get the car I wanted and needed. It was my first car buying experience that was absolutely awesome!! I would recommend working with Acura of Columbus

I love the pick up/drop off service for my car! I work within the free area but will happily pay to have them come pick it up from home too. I appreciated the text updates so I could respond asap even while in a meeting, and the video was great too. So pleased! Thanks so much!!

Always such a great experience with Acura Columbus service team!! The special concierge service is very white glove and friendly, beginning with the kind and professional HAYLEY and ending with CLAYTON. The customer service team that retrieves and delivers the vehicles are in a class above it all. Thank you for providing such an amazing customer experience.

I purchased a vehicle sight unseen, and had a wonderful experience working with Sam and Adam. Sam even drove the vehicle from Dublin to Xenia to seal the deal, due to my crazy work schedule. Hopefully won’t need to shop anytime soon, but for sure would purchase again from them.

The entire process was seamless - from the online scheduling to the vehicle pick up and drop off from/to home. The service advisor kept me informed of the status throughout and the payment was done online. Car was returned when promised, washed and vacuumed. Highly recommend!

Jay, Treg, & Peyton were all great to work with! I drove almost two hours because of the level of customer service this dealership displayed. They were quick to respond and made me a priority. It was the easiest car buying experience I have ever had. I will definitely be back for future purchases.

Horrible customer service! Who likes having to get their car fixed?? I call for pricing on various things I need done. Service can only quote labor, parts can only quote parts. So Im being juggled back and forth on the phone between departments to figure out the total cost for THEM to do the work! Now throw in the attitude I recieved from one of them. Way to make a bad situation worse.

I was in the Columbus area when my service due indicator popped on in my dash, letting me know I needed an oil change, air filters replaced & tires rotated. I initially tried Lindsay Acura b/c they were right up the road from where I was. They refused to see me as a walk-in, telling me there was no way they could work me in, even though I live an hour away from any Acura dealership. I figured I would try Acura of Columbus....just in case they might say yes....before I drove all the way back home. Not only did they say yes, they explained that I may have a bit of a wait since I didnt have an appointment. I was ok with that if it meant I didnt have to make an additional trip to Columbus. They serviced my car, gave it a quick wash, & had it back to me in way less time than what I was expecting. They were friendly, helpful & informative. I will have to make another trip to see them soon, as I have a part that is under a recall. They ordered the part today, & we will schedule for that replacement once it arrives.

Pick up was at exact time they had said (2 weeks earlier!!!!) sent a video during check up, mechanic spoke .A very handy for my wife and I at this time is the Pick up and delivery . Car was gone a very short time actually less than 3 hrs from PU to del.the work performed was superior as well and I feel very confident in their findings.

I’m on my fifth Acura- fourth from Acura Columbus and Francesco has been my sales person for the past two cars. I can’t remember ever having a poor experience in the 18+ years I’ve been customer- from sales to finance to service. Everything has been top notch.

I love Acura Columbus! The best decision I ever made was to purchase a vehicle from them. I just had my first service appointment and it was a great experience. I received great customer service from my service technician Todd Skidmore. He was extremely helpful and made sure to take care of everything my vehicle needed. Thank you!

Purchased a 2020 MDX and Steve ault was the main guy who took care of my needs end to end. Adam got me good financing rates and we were done and out in less than 30 minutes. Great group of people and very friendly 🙂

Great service and an easy car buying experience. Highly recommend! Steve helped us get the exact car we wanted.

What an exceptional experience from start to finish!Sales Consultant Sam McHale, Sales Manager Jason Bayly and Business Manager (finance) Adam Hannah are all very professional, knowledgeable and easy to work with. They all made the entire process quick and easy with zero pressure.I started my buying process with an email and the communication from beginning to end was quick and clear.I shopped around Ohio for the best deal and I know with 100% certainty I got the best deal at Acura of Columbus.Buy local - Stay local.

Always a pleasant experience and this was no exception.

This was my first experience with Service Department. I was given a loaner car and my list of issues were all taken care of. Personnel was very courteous and helpful.

Love my new ACURA MDX I purchased 8n March of 2021! The entire experience was great! The maintenance service is second to NONE! Thank you so much!!

It is truly refreshing to experience the level of service and professionalism in purchasing my new car at Acura Columbus and it is my pleasure to share my satisfaction with others. Mr. Sam McHale and Mr Adam Hannah were a joy to work with and helpful beyond measure. Kudos gentlemen for a stellar job well done!

Everyone is so friendly and helpful here! I had a low tire pressure signal and did not have an appointment. I was greeted kindly, my car was looked at quickly, and the problem was fixed (nail in tire). I appreciate the inspection and report via email and love the video of what they found during inspection. Because I got my tires here last year, there was no charge to fix the problem! Not only that, but my car got washed also. I am so grateful to have such a quality service center so close by!

Even though Im still experiencing the same mechanical issues I love the customer service

Zack and the entire service team at Acura Columbus are exceptional. No appointment on a Monday morning…no problem! Identified the issue and corrected it within an hour. Finally found a dealership that I’m proud to endorse!

I am always happy with the entire dealership ! Good people are the secret to any successful business.

The staff at Acura Service Dept were polite, super informative and helpful. They accurately discovered the issue and corrected them quickly and completely. I will continue to use Dublin Acura.

I brought my wifes RDX in for service. The steering wheel was shaking badly when braking. I was greeted incredibly well and help me to feel good about the reason we purchased our vehicle and Acura Columbus. Im glad we followed our daughter in the purchase after she bought her TLX. Very happy highly recommend

This is the best dealership I have ever done business with. Their customer service focus is throughout the organization and it starts from the top down. I will not go anywhere else

Great place to buy a car. The whole team was great highly recommended

I’ve been a customer of Acura Columbus for many years. They are conveniently located and have convenient appointment times. I trust the people and their work. I will continue to do business with Acura Columbus.

I always take my car to Acura of Dublin. Always happy with the service and feel they take their customer service seriously! You are in good hands here!

Great dealership and I love my 22 MDX. Highly recommend.

The entire Team was proactive and kept me up-to-date on my car search and eventual purchase. Thank to Steve, Adam and John.I will recommend Acura of Columbus to my friends and family.Respectfully,BC

Yesterday I had the pleasure of working with Nick Hellman in making my shopping experience excellent. Nick showed great professionalism through and through! I arrived at the dealership with the intent to purchase my 2018 Honda Accord Sport 2.0T, only, and Nick made that happen with ease! 5 stars to this establishment and to Nick (Hellman), with ZERO complaints.

Mike Shay has been wonderful to work with. He has gone above and beyond to work with us remotely as we are in MI and even deliver our new family car. Thank you so much for the awesome service!

Acura Columbus always goes above and beyond! I love the videos of my car as they are working on it! Will always recommend you all!

Our experience at Acura of Columbus was amazing!! Starting from the very beginning all the way to the end… it was so smooth and professional! This was our first time purchasing an Acura and we are so pleased we chose Acura of Columbus!!! Want to definitely acknowledge Jason Bayly (Sales Manager), Treg Blagg (sales consultant) for their professionalism and making the process so easy and exciting! Acura of Columbus has definitely made a customer for life!!!!

Mike, Tregg and Peyton were amazing helping us get a great deal on our new/used vehicle. Painless process. Thank you guys!

They are doing awesome service. All the stuff are very friendly and welcoming all customer very friendly. The usual doing oil change for less than an hour. Good waiting room with many kind of soft drink and some snacks. Highly recommend it. you actually can see them when your car is in for service.

Everyone in this dealership was amazing! They didn’t pressure me into anything, and made the car buying process pretty stress free! I hate buying cars, but I would absolutely suggest going and talking to Dave MacDonald. I actually enjoyed buying a car this time.

They came and picked up my car and communication was prompt the entire time. I very one is so friendly!

I had a wonderful experience with the service team at Acura Columbus. They picked my car up from my house and dropped it back off, all while keeping me in the loop the whole time. They also sent me a video of the work being done which I thought was really thoughtful. Such a relief from the awful experiences I had at my old Toyota dealership.

Wonderful experience with oil change, tire rotation & replacement of my key fob battery. Zach and team were very accommodating and the process was seamless. Definitely recommend and will return for my service needs.

Best car service experience to date. Reliable, friendly, professional and informative.

Acura is an amazing dealer to go to for you next car. They did everything they could to ensure i would be worry free and ecstatic about my new purchase. Highly, HIGHLY recommend. It was my first time buying from them and it won’t be my last. Huge thanks to Sam and the entire Sales/Finance team!

I waited a LONG time for a scheduled oil change and tire rotation! No one came to explain the wait although they did apologize for how long I was there and thanked me for my “patience.” There was no coffee/water/drinks or snacks for “covid” reasons. This dealership needs to check out the Acura dealership in Knoxville TN. That dealership has customer service nailed!

I am always happy with the customer service I get from Acura Columbus. It’s never inconvenient, if I need to have my vehicle serviced, but can’t take time out of my day, they make it easy to loan me a vehicle to do so. The only vehicle I ever see myself owning is an Acura

I cant say enough about this dealership! Hands down one of the best experiences I have ever had. Very welcoming and no pressure at all. Steve and Tom were very accommodating!

Service was outstanding! The people were very polite and respectful! The work on the car was great! They are very professional! Awesome experience! Thank you!

I received awesome service with their service department! The Service Advisor named Clay is a first class individual to deal with! I was exceptionally pleased!

Jay Barger and Mike Shay made the buying process very relaxed. They answered all of my questions and did so in a way that made me feel very comfortable. There was no high pressure sales tactics to buy.Thanks

Great customer service as always! Service Dept. explains what will happen while your vehicle is in the shop, sends a video to actually show you what’s happening to your vehicle, and is always prompt with their timeframe.

Always a great experience!Thank you Acura Columbus Service Team!

Everyone is friendly, the service is fast and they do a great job!

Acura Columbus and Todd Skidmore in particular have been an outstanding resource for advice and great service. I could not recommend them more highly. - Steve Gruetter

From start to finish, Acura Columbus beat out all competitors. I couldn’t strike a deal with my previous dealership (Germain Lexus Easton). The team at Acura Columbus out scored Germain in every way!

My service experience at Acura Columbus was excellent. My service administrator was knowledgeable and he even directed me to a coffee house in Bridge Park since the dealership suspended their operation due to the COVID-19 restrictions.

Friendly and professional service. Would recommned

I purchased a 2018 MDX yesterday and cannot be any more happier with the car and the experience. Thanks to Antonio, the whole process was seamless and satisfactory. Antonio was very professional and accommodating. He was very knowledgeable about the cars I test drove and was able to answer all of my, my husband, and our sons questions. Unlike previous car buying experiences, I did not feel rushed or pressured to make my decision on which car I would purchase. The paperwork process with the loan department was professional as well and it took less time than I thought it would. Based on my personal experience, I would highly recommend Acura Columbus and Antonio Gonzalez, to my family, friends, and anyone who is looking to purchase a car. I was completely satisfied and look forward to working with them with future purchases.

I worked with Matthew Reed and Adam Hannah this past weekend to purchase a new-to-me car. I saw a car on their site after almost a year of looking for the right fit. Confirming the vehicle was still available and scheduling an appointment was so easy. When I arrived Matthew was there waiting with the freshly cleaned and serviced car for me to drive.After making the decision to buy the car Matthew worked with me and his sales manger to get me to a payment I would be comfortable with, and made it easy to arrange a later date to pickup the car and finish the paperwork. The car was ready and waiting when I returned to pick it up a couple of days later and finance was a breeze with Adam. I co-signed on the car with someone else who couldnt come to the dealership but Adam had no problem accommodating that so we could take the new car home and keep her safe during COVID.Even though I wasnt purchasing a brand new $40K Acura (in fact it was a cheaper Honda SUV) I felt just as important as everyone else there and never pressured by any of the staff. It was one of the easiest and best car buying experiences Ive ever had.If you are looking for a car I highly suggest reaching out to Matthew Reed and working with the fine people at Acura Columbus.

Came here with the hopes of buying an RDX, somehow a $43,000 car became $53,000 almost $800/month preowned lease. Walked away unimpressed, maybe it is just the market shortages. Found a new Mazda CX-9 at a local dealer with great deals and more features. Came back to New York and purchased a better equipped $48,000 new car for $461/month. In short shop around and do your homework.

This is by far an amazing dealership. Starting with Jay, Dave and finally finance guy Adam Hanna, these guys are the dream team. They honor veterans and are not your typical sneaky dealership. They gave me an amazing price which couldn’t be beat and trust me I shopped around. These guys are honest and very straightforward. It should speak volume when I say I purchased a vehicle through them all the way from NYC. Never thought I’d do a long distance purchase but these people made it worth the while.Give them your business, you won’t be disappointed. They will work with you and appreciate your business. To the team at Acura dealership, thank you for my 2020 Mdx A-spec. Love the car and thanks for cutting a sweet deal. I’m a happy customer to say the least

The best car buying experience I have ever had. Our sales associate (Sam McHale) had the vehicle we were interested in ready to drive when we got there. We showed interest in a second (which we purchased) so he had it ready when we returned from the first test drive. They were willing to honor all online special offers with no hassle with the help of sales manager Brian Milliser. In the end they all worked well as a team to provide an amazing experience. Thanks everyone!

Very quick with getting car dropped off for service. Great updates keeping me aware of progress with service. Quick checkout!

Exceptional service every time, and from everyone! 👍🏽

The service department at this place is phenomenal. They make it convenient and keep you updated along the way. To keep me informed, I actually had technicians send me videos of the work they were doing on my car and chat with me over text. I’m glad I bought a car from this dealer.

From start to finish Antonio was the model salesperson. Attentive, quick to respond, and able to meet me where I was with communication. Exceptional service.

EDIT on 11/1-21: I continue to be so pleased and delighted with the customer service of this location. I have my Acura serviced here and not only is the pickup/dropoff service amazing, but I also appreciate the video updates that are sent. Also greatly appreciate the friendliness and professionalism of the staff (Terry and Matt) and the timeliness of their services.This location has been outstanding from the start from when we purchased my RDX in 2019 to all the servicing of the car we have had since.Original post: This dealership is OUTSTANDING! I bought my car here last year and the salesperson, Nick Myers, was SO great to deal with. Since then, the dealership has continued to provide amazing customer service.During these times of COVID, I really appreciate the valet service they provide for car servicing. From the person who I dealt with on phone to make appointment, to the person who picked up my car, to the video update Todd sent...everything has been top notch service. I have purchased several cars in my lifetime by now and have NEVER had the level of customer service that I have experienced at this dealership. This is the type of customer service that makes me want to purchase future vehicles from here.

The new pickup and delivery service is perfect for me. It is very convenient and Kevin was so nice even moving my seat back to my position. I trust Acura Columbus to keep my car in good working condition.

Super professional experience. Loved the video that was text to me at the time of maintenance to see the progress. Todd was very friendly and explained everything to me.Thank you,Cathy parker

I love my mdx. Going no where Acura Columbus is the best place to buy cars.

For servicing need for my Acura ILX my choice is Acura Columbus. It provides excellent services, it has cordial and welcoming staff, they take care of all my servicing needs. And that gives me peace of mind.

Excellent service, fair price, efficient. Highly recommend Acura Columbus.

Great service, as always! Love the new option to have your car picked up!

Incredibly Professional Service they even send a video through your car to show you everything theyre going to do that needs done

Love my tech, Clayton. He answers all my questions and address my concerns.

It had been more than 10 years since I got a new car so I was definitely nervous going into the whole experience. I cannot express clearly enough how amazing the entire team is at Acura Dublin. The whole process was so easy and they were very patient to explain every detail to me along the way. They also offer add-ons that are by far the best options I have ever seen. What’s even better is that they don’t pressure you at all. When all of the paperwork was finished, I think they were just as excited as I was to drive off in my new RDX!

Professional and friendliest employees I have had the pleasure of dealing with. I liked that they texted me a video of my car being serviced with comments about what was being done. Just an overall great dealership.

It was time for my A1 service on my 2015 MDX and Columbus Acura exceeded my expectations again from check-in (so easy) to check out. Service did a exceptional job keeping me in the communication loop throughout my stay. I wasnt expecting a car wash because the weather outside was marginal but I left in a clean car, inside and out. Thank you Acura Columbus and I’ll see you next time. John Sidorenko

Sam McHale was a very delightful person to work with and very knowledgeable of the vehicles I came to look at. My experience at Acura was a pleasurable one

Found my 2018 Acura RXD on CARGURU from Acura Columbus. Treg contacted me the very next morning and set me up an appointment to come in for a test drive. Treg was very knowledgeable, professional and helpful. Picked 2 RXDs that I liked and told him I would bring my trade in the next day after work and I would have my decision on which one I wanted. Found out he was off and still wanted to come in and take care of me and help final the deal. Great car buying experience and would definitely purchase another car from Acura Columbus. Thanks Treg and staff!

We had a wonderful experience! Very thankful for the informative and kind staff!

Amazing service and attention to detail was awesome! Highly recommend Acura to all my friends and family!

I had my MDX in for service today and from start to finish it was a seamless experience. Everyone I came in contact with was so helpful, and Jami, the service advisor, was very knowledgeable and answered all my questions. All around exceptional service. Thank you!!

Acura of Dublin has been very professional and friendly. The sales people Ian and Steve did a great job along with the service recently completed.Would highly recommend this dealership.

They were great to deal with and didnt take alot of time to finish the deal. I would reccomend them if your looking to buy a car.

I was here to interview for a job. Its so beautiful ! Very clean, friendly and welcoming.

Best Customer Service, Cost and Quality!!

Once again, I had the most delightful service experience at Acura Columbus. It was the quickest and least expensive oil change ever (even with full synthetic - which is the only oil they use). Zach was incredibly thoughtful and kind. Everyone at Acura Columbus were immensely caring and observant of pandemic precautions. Living on the east side, I go pretty far out of my way to get my Acura serviced in Dublin. After this last experience, I will keep going out of my way because of how they go above and beyond. Just delightful.

Service was completed in a timely manner, and all the information I asked for was provided to me without hesitation. Excellent!

Mike Shay was the salesman who helped me at Acura Columbus. He is very knowledgeable and took the time to ensure I had the information to make a good decision. Believe consultant a better description for Mike than salesman and I mean that as a compliment. We were able to arrive at a fair price without lots of haggle and complete the transaction with everyone satisfied. It was a first class experience!