Fast in, fast to order, they quickly pulled items i needed and i was out fast. Friendly employees.

Great customer service. I was greeted when I walked in. They also loaded a heavy snow blower into my trunk.

If you need it fast get it on will call and pick up. In and out in under 2 mins. Hard to beat the service.

We love their customers service! Purchasing and returning is pleasant. They always have good deal on tool.

I been going here for a long time, counter people are always nice and kind.

I want to praise this Grainger location for its service and inventory. The original electric motor on my 70 year old furnace failed on me with the Chicago winter raging outside. I tried local HVAC part distribution centers, but none of them had a replacement available. Then I called the Grainger number and the customer service person pinpointed this Downers Grove location as the only one in the area that had a matching motor. The service was swift and excellent. Without them I would have been in a world of trouble. THANK YOU!

I needed two faucet cartridges and I ordered them online, pickup was easy. I noticed a problem with one cartridge after returning home and was able to bring it back and swap it out no problem.

Fast and reliable service.☺️

Get the right answer right parts right service and the right peace of mind this is the place

Employee #XFXH14 was awesome!

Worst way to show how can I eat at returants but I need employees to look at things to purchase like smh no concern for customers

Excellent service.

This review is not about their products they do you have a wonderful products and the customer support here is pretty good, the reason why I’m giving this place a one star review is because you close every day at 3 PM which is very early considering the business that you guys are in and who would need to stop by and grab suppliesBasically I don’t feel the hours have any of the customers interest or other businesses in mind I understand the pandemic but every day to close at three and not even have one or two late days is kind of unacceptable

Excellent service considering Covid season.Employees are in good spirits there.

Service Bad.....

I needed some toggle switches. And last time i got a fan motor. This place has it all. great service. Nice people. prices are a little high. fast and easy ordering.

These guys always have the parts I need with customer service standing by ready to answer my questions

Excellent customer service

What a worthless company! They dont even sell parts for the items they sell !! Everybody can sell stuff today but nobody carries replacement parts on something as common as a construction heater. This Grainger is a JOKE

One star for closing at 3 PM

Friendly.

Every time I need something this location is the one to have it in stock, personnel is friendly and knowledgable,

It is a place that has what you need for your projects