I wanted to say what a wonderful experience I had working with Sabrina recently. She was so kind and thoughtful and was always ready to help and go the extra mile. I will be ordering a couch from Penny mustard soon, although at a different location because of sales tax. I just wanted to say that she took the time to answer all my questions thoroughly, including email follow ups. I requested fabric swatches a couple different times, and she quickly responded and sent out the fabric swatches without delay. When some of the swatches arrived at the store instead of my home address, she quickly got in touch with me, and on her own time, she sent the swatches out to my address. She kept me posted the entire time. Wanted to say what a great asset Sabrina is to your team, and I would highly recommend her to anyone!
I would like to recommend Penny Mustard. Sabrina was very helpful, professional and patient as we chose decor for our recently purchased home and picked out a Berne sofa. We are looking forward to working together with her during our next phase of our project. The selection was excellent and Sabrina gave us just the right attention as we wrestled with the many excellent options.
Shopped several places, and top three sofa choices were all here. Not the cheapest place, but not the most expensive either. I didnt want to pay for a couch that wouldnt last, and only one other of the several we tried was as comfortable as those we found here. Unfortunately covid-effect has long delay on delivery, as with nearly all places, so we wont be able to enjoy our new couch for a while, but how much better our living room will be on that day! Great product and nearly perfect service (attentive but not pushy).
I want to give a huge shout out to Sabriina Gallo at the Downers Grove Penny Mustard store! Her friendly demeanor and her no high pressure sales pitch was a welcome change from previous stores I had visited. She put me at ease and provided valuable input for the couch I was searching for. I am excited about my purchase and I look forward to the delivery of an absolutely beautiful sofa!
I cant say enough about the customer service ( thanks, Dan ) I received at Penny Mustard Downers Grove. I had some delivery issues ( not their fault ) with a sofa I ordered & they took care of it very quickly, efficiently & with much understanding. My sales associate ( Pete ) was fantastic through the whole process. I will be a return customer for sure. Awesome furniture too.
Great experience shopping there. Sabrina was extremely helpful. Although the set ordered wont be in for a while, we feel comfortable that the quality will be great.
My husband and I recently lost our furniture when our home was severe damaged in a tornado. We were lucky enough to work with Pete at Penney Mustard in Downers Grove. He helped us navigate through the stressful process of ordering new furniture. He went out of help us . We are beyond overwhelmed with the dealing with the rebuilding and refurnishing our home but Pete was not only emphatic but efficient getting us set up. I cannot thank him enough!
We are very happy with the sectional we bought from Penny Mustard. We worked with Pete and he was super knowledgeable about the materials and construction and was able to help us make the choice that works for us. There was a little delay in receiving the furniture, but Pete did a good job keeping us updated on progress. Its now the centerpiece of our main Living Room and is as comfortable as it is attractive.
Pete at Penny Mustard was excellent to worth with. We did a fair bit of shopping around at other stores but enjoyed working with him the most. The furniture at Penny Mustard is made to a high standard and the product knowledge is excellent. He helped guide us through the process and made sure we were going to be happy with what we were getting. We ordered a custom Smith Brothers sectional and we love it. There were some supply chain issues due to COVID and we were alerted in a timely manner. Pete again went above and beyond to make sure we were happy. Highly recommended!
Wonderful customer service, Steven Spaeth, spent about 2 hours with us in the store helping us with our choices. High quality American made furniture. We could not be happier with our purchases. Highly Recommended.
So of course I was well aware of Penny Mustard’s stellar reputation for quality made-in-the USA furniture; what surprised me was their amazing sales professionals. Taraneh took the time to listen to my description of what I wanted in my home, looked at pictures of the space and then created feature, functional and fun spaces with both form and flair! Her careful eye, appreciation of space and feel for color and texture created warm inviting spaces in my home that my family and friends will enjoy for years! Taraneh is an amazing, customer-first professional.When delivery day arrived, the Penny Mustard delivery team kept me informed of their exact arrival time. They carefully placed my furniture and thanked me for being a Penny Mustard customer!We live with our furniture for much of our lives. Quality, well-designed furniture makes houses, homes. I recommend Penny Mustard with enthusiasm—and be sure to ask for Taraneh, she’s terrific!
I could not have been more please with the customer service from Penny Mustard. My sofa cushions originally were ordered to be very firm. After 3 years they started getting to soft for my liking.I called and they came out to replace them with no problems and very helpful.
I worked with Sabrina while shopping for a sofa, she was very thorough and took her time to explain all the details and finance promotions. She answered all my questions and I am excited to get my new sofa:)Ronnie Catalano
Thank you Penny Mustard for the beautiful, well crafted bedroom set that was delivered 10/3. Penny Mustard is great because we were able to pick out the pieces we wanted. We wanted 2 nightstands(most places you only get one) and we didn’t need a woman’s dresser so we didn’t buy one. Susan was a great sales person and Sam and Max did a great job delivering and setting up the new pieces. Couldn’t be happier. Thank you!
Penny Mustard is a high-quality furniture store with an excellent sales staff. Pete is the best in the business- very helpful, knowledgeable and patient! We visited the store so many times before making our final decisions, and each time Pete greeted us with a smile. He helped us choose furniture for our new home; even came to the model to measure to make sure it would be right! We are very happy with the styles and fabric choices Pete helped us with, not to mention the beautiful rug that ties it all together. Thanks again, Pete! We value the personal attention and quality we received at Penny Mustard. Well be back. As they say, You get what you pay for!
I just want to say Pete was amazing, he was knowledgeable and took the time to show me a great selection of sofas, I did finally decide on a beautiful sofa and Pete made the sale seamless. I will review the product after it arrives can’t wait to see it.
We are enjoying a very nice and well made sofa/sleeper & loveseat set along with a very well made rocker recliner. From our initial meeting with the sales consultant, Duane, (very knowledgeable and offered great customer service) to the actual delivery, my wife and I have been very pleased. This is our second purchase from Penny Mustard and they have not disappointed us.
Our experience with Sabrina Gallo at the Downers Grove location was wonderful! She was extremely helpful and knowledgeable in helping us make a decision on our new furniture. I would totally recommend both Sabrina and Penny Mustard if youre looking for new furniture for your home.
We have been looking and looking for a new go-to furniture store and we found it at Penny Mustard Downers Grove. The furniture is beautiful and very reasonably priced. We bought 2 living room club chairs and had so many to choose from that were all in our price range and style. Please go see Pete Hayman if you go, he was so helpful and fair and honest. We will be going back again and again!!
The experience was great. The different furniture couch sets were great compared to other stores We were happy with the selections. Tara is the best. Her personality was perfect also patient and funny my husband and I were just going to look but because of her we bought furniture. The only sales person in our journey since we began looking. Tara did not put pressure on us. Thank u Taraneh. I
If you’re looking for cheap furniture and sales people who don’t know and stand behind their product, then this is not the place for you. We bought a bedroom set here a few years ago with a generational warranty. Who can compare with that? When we returned and went to look for a chair last month, the sales girl not only remembered us, but remembered what we purchased before. They really seem to care about their customers. We had some stitching issues with the chair, called customer service and they immediately sent someone out to take pictures. They didn’t hesitate to resolve the issue. We still were able to use the chair while we waited for an exchanged new one. We appreciate such great quality and service and will recommend Penny Mustard to anyone. The whole company shows professionalism (sales, delivery and customer service).
We wanted to let you know we had a great shopping experience guided through the process by Pete Hayman, he gave us very useful advice in picking various pieces of furniture as well wall complements to the furniture. Pete went the extra mile by visiting our residence twice in Oak Park,IL first to visualize the space then secondly to help hang pictures.
Who says customer service in America is dead?Pete in the Downers Grove store is amazing! He helped us with our furniture and fabric selections, gave us our space to browse on our own as needed, and then always came to find us to see what questions or help we needed. And his knowledge of the products is stupendous!I highly recommend Pete!! So if you want great service from a very pleasant and knowledgeable person, Pete is your guy!
Couldn’t be happier with our new furniture or experience! We loved that we were able to customize our furniture. Pete was a great salesperson and extremely helpful throughout the whole process. He was super knowledgeable and very patient with us when selecting fabrics. I appreciate that we didn’t feel “pushed” into buying anything. We’re so happy with the quality and look of our furniture! It was exactly what we wanted.
Excellent service the best Ive ever encountered. When the delivery took place the drivers were so amazing. Professionally dressed from head to toe. They wore shoe covers when they entered my home. Wow, great representation of Penny Mustard. And my furniture for my sitting room delivered was flawless, Absolutely beautiful!!! The sales person Sean is amazing and patient, considering we had an inpatient child along during furniture shopping at Downers Grove store.I will return to buy more furniture now for my main living room.5 star quality, worth every penny!!!Raquel Gaspar
Great experience at Penny Mustard/Downers Grove. Its been a year and we love our furniture as much as day one. High quality, good pricing, great service. Eddie was able to help us narrow down the choices and provided attentive service throughout. About three months later, one of the pieces, a recliner, developed workmanship issues. Tried a repair, but the nature of the seam coming apart just wasnt going to work. Penny Mustard offered a complete refund. We still loved the chair, so we upgraded to leather, got a full refund on the defective item, and the delivery team took the first chair when they delivered the replacement. For our next furniture purchase, Penny Mustard will be our first choice.
My wife and I purchased our bedroom set from PM Bedroom Gallery over ten years ago. The furniture looks just as great today as it did then. It’s high quality American made furniture with American hardwood.We returned to the store (now Penny Mustard) this week to shop for a new living room set. The GM Steve S. worked closely with us for several hours on different days. He helped us design our custom order. We can’t wait to receive our new items in a few weeks. We highly recommended Penny Mustard.
My husband and I have been in the process of building a new home for close to one year. Our new place is a ranch style, with a Craftsman look, so we decided that new furniture was also desirable. So on an August afternoon, I walked into Penny Mustard to take a look, and attempt to get some ideas for what might look good.I was warmly greeted by Helene Weiner, and thats where the magic began! I told her that I was looking for furniture for several rooms, and wasnt certain what I had in mind. She asked me some good questions, I shared a few photos of the new house, and she proceeded to present some great ideas. She helped me find some cool combinations of pieces that were also on clearance! The fabrics and styles werent pieces that I would have thought to consider; initially I was thinking of a sectional style for my new family room, but Im glad she pulled together some great pieces instead.I returned a few days later and ordered a bedroom set, and some breakfast bar stools. I had so much fun shopping with Helene...I didnt feel like I was working with a sales person, but more like a friend who was genuinely interested in my preferences and my budget.The furniture is now in place at our new home, and friends, neighbors, and our builder simply love our selection! Prior to going to Penny Mustard I looked at other leading competitors, and I simply didnt see the quality in the others. PM prices can be higher in some instances, but if you ask for clearance options, you can really fit your budget and have some unique quality pieces in your home!
Pete is the most awesome salesman! He helped us pick our fabrics and we all had fun doing it! I cant wait until our new living room furniture is delivered!
Was on a mission to find a new couch for our bar/den and Pete Hayman was so amazingly helpful. He was so knowledgeable about everything in the store and he gave me everything I needed to customize exactly what I wanted. Delivery was smooth and communications were very easy. I will definitely keep Pete and Penny Mustard in mind again for future purchases.
My wife and I were furniture shopping all day today up and down furniture row and penny mustard was one of our stops. I must say I was shocked to see that their quote was $5000 more expensive than all of the other 11 stores were at. I understand that you get what you pay for but $5000 more that any other store is out of line. Our sales lady tried telling me that all the wooden furniture was processed and assembled in Wisconsin which I later found out was false. They offered me a beer which I thought was a nice touch but the whole store reeked of curry from the neighboring Melting Pot restaurant. We will not be going back.
Eddie assisted me when I went into your Downers Grove Store. I am a university professor and teach classes such as: Integrated Marketing Communications, Organizational Behavior for Managers as well as other classes.I shared with Eddie and would like others to know that he was literally the DEFINITION of a PROFESSIONAL!He was attentive and could articulate and interpret what I desired to but. Moreover, Eddie was EXTREMELY RESPECTFUL and a PHENOMENAL LISTENER. In my profession, I must APPLAUD Eddies PROFESSIONALISM which are ATTRIBUTES of a LEADER!I have started marketing the service I received from PM and Eddie 😊!Thank YOU Eddie and Penny Mustard!
Wow! Just ordered 2 sofas from Downer Grove store. Soooo easy to work with Shawn and Pete! Felt like I was visiting an old friend - that easy. Yes they are more expensive, quality costs more, AND manufactured in the USA! WOO-HOO! They have us and everyone I talk to as a customer. Kudos! Now that weve had the sofas in our home for 3 weeks... absolutely LOVE THEM. FIRST no smell! Everyone LOVES THEM. We had a family party with 20 people. Everyone said there were super comfy! Worth every penny! The quality is what you WANT in furniture.
Steve at Penny Mustard was excellent to work with. He helped us find a great sofa and ottoman with beautiful coordinating fabric. We are so happy with the quality of the Penny Mustard furniture!
We recently purchased bedroom furniture and worked with Taraneh Vessel. She was very helpful but not pushy. Taraneh took time with us and showed us the various options. I will be a return customer to PM! We will update when our furniture arrives.
The furniture is very good quality. It all has the same tone, so not a ton of variety. They have you hold onto the fastenings that hold the bed, they are heavy BUT I have shoulder issues so a little warning would had been nice... they sort of just hand you a bag to prove a point but as I stated some warning would had been appreciated. I admit it was dramatic, but I would like some prep. The staff is a little pushy but not unfriendly. We may return if we are looking for something in that style.
Great store! I came in just to look and wound up buying a beautiful dining room set. Taraneh was so fun to work with. NO pressure at all, didnt follow me all around, let me look and would check in with me. She really helped me with ALL my questions and we had quite a few laughs. A pleasure to work with. Also loved my e-mail about the celebration that I bought furniture from your store. Awesome staff. I wouldnt hesitate to recommend Taraneh and your store to my friends.Thank youSincerely,Janet
Great salesman, great experience, ordered new leather sofa and loveseat, cant wait for them to come. Its great how you work with the salesperson and pick out your arms, legs, cushion material, type of fabric or leather and finally any finish trimming. You get exactly what you want for your home and comfort.
U got to be nuts well I guess if your a millionaire its ok
Taraneh found us the Perfect End Table, that coordinated beautifully with our MCM furniture! She was professional, detail-oriented and still...Fun!! The Delivery Team was timely and efficient. They navigated Chicago traffic perfectly! Bravo Penny Mustard!!
My sister and I just became Penny Mustard customers. We had the wonderful experience of working with Pete Hayman. We met Pete in May 2019 and was impressed with his attentiveness with no pressure. We were in the process of remodeling our kitchen and shopping for table and chairs as well as a bookcase.We both feel in love with the quality of the furniture. After checking a few other places, we both remember how helpful Pete was and the quality of the furniture at Penny Mustard. Once our kitchen was close to completion we pulled Petes card and returned to Penny Mustard this past June.Pete was very helpful, attentive, patience and laughed with me and not at me on some of my questions. :)My sister and I are looking forward to the arrival of our furniture.Thank you, Mr. Hayman (Pete) for your service to us.PS, I am still dreaming about that bedroom set I saw.Legs :)
I couldnt be happier with my experience with salesgirl/designer, Helene Weiner. From start to finish she was a delight. She was very open to my suggestions and helped me to see other options available. The sectional couch I bought is very well crafted made in Wisconsin. The delivery went seamless. This is the second couch I have purchased working with Helene. She is a true professional and was a big help.
Furniture looks great with lots of options. Employees are eager to help but give you room to browse in peace. Took a few visits but we found something we liked.
The furniture is beautiful and really high quality. Prices are on the high end too though. Nearly every piece can be customized with different length, fronts, hardware, drawers, etc. If you want something specific, and youve got the money to cover it, this is a great place to check out.
My parents tried many mattresses out and settled on this model made entirely from a special kind of real latex. My father has a bad back, and with the patience and guidance of the sales girl, Jeanie Smith, they found the right one and now it supports his back much better.Jeanie also showed them some reclining chairs that they also bought. They are not in yet, but they ordered them with a firm cushion to support them better. High quality furniture and no pressure. I wish we had found this store sooner.
The prices are good for what you get. I loved this store. You also receive free designer help A plus....
Great quality furniture. Expensive, but you get what you pay for. Very helpful salespeople.
This place is AMAZING. Karen was a great pleasure to work with.
8,000 dollar sofa? Must be nice.
My wife and I had the pleasure of working with Renee Beckley at the Downers Grove store. It was great to be educated and not pressured on a large purchase. We met her on Saturday, visted roughly 6 other stores after Penny Mustard and came back on Sunday to purchase our couch, loveseat, cleopatra and recliner. Could we have bought this cheaper at another store, 100%. I highly recommend Renee to help you with your next purchase, large or small.
Nice traditional style of furniture. Looks good quality.
Great quality furniture and service
Beautiful, handcrafted furniture;albeit expensive
While I like the quality of how the furniture is made, the selection seems limited
Excellent staff, great products
Rude.
Frontier