Great family owned business with a humongous inventory.

I will never return to Williams furniture again, they were rude, because our mask wasnt on properly they told us to leave and do business somewhere else, we went to lots of other stores and recieved warm welcomes, NEVER WILLIAMS AGAIN.!!!

My family has bought furniture from there for generations. Todays purchase was great and the only thing bad is the wait for delivery.

Please save yourself time, headaches and frustration and just go to an actual Lazy Boy Furniture Gallery store. Ordered furniture from salesman Don (great personable guy), received a call from Marty over a week 1/2 later saying that the leather we picked out could not go with the couch we picked out and he pretty much threw Don under the bus... so, had to wait until the following Saturday due to COVID hours which put our furniture order out 2 weeks. So we worked with Marty and picked out new furniture that our leather choice went with. He said it would be 8-12 weeks (even though we already wasted 2 weeks) On week 12 I call the store inquiring as to where our furniture was. I literally spent 2 weeks calling every couple days and getting one excuse after another. I finally called Lazy Boy direct and found out that most of what they were telling us was BS. I finally went in and cancelled the order, made them give us our money back on week #14!! That evening we drove to Canton to the actual Lazy Boy store and ordered it direct. After the whole covid stuff I vowed to shop local to help out local business but this was beyond ridiculous and such a shame. We will never shop there again. Go to Troyers Furniture, Andreas or an actual Lazy Boy Gallery Store.

My fav store in Tuscarawas County to shop for basic good furniture.

Finally! Cash and carry from a nice selection! Salesman Don is by far the best!

First visit... Nice selection of things. Learned some things about furniture from Don...

Best flooring installers in the area!

This is the best place to get furniture from world class customer service and delivery. Had 2 horrible delivery experiences with huge chain stores in the last month and this couldnt have gone any better. Will return if we need anything else new.

Like another reviewer, I have had a very poor experience with the stores communication. I ordered a chair 11 weeks ago. I was told it would take 4-6 weeks, so when 6 weeks came, I called for an update. I was then told that La-Z Boy told the store it was out for delivery and could take another 2-2 1/2 weeks. That was 5 weeks ago. I called again 2 days ago and was told Id receive a call back that day. Nothing. I had heard such good things about the store, and my parents recommended it to me. My dad even came with me. We had a great experience in the store, but having to wait almost 2-3 times longer than I expected has been stressful. I ordered the particular chair because I am in chronic pain, so its particularly disappointing that I still dont have a chair that I spent over $1300 on. I just want to know who is at fault. Did the store order the wrong chair or order it late? Is La-Z Boy unreliable as a brand? Did the factory give my chair to another store? If its La-Z Boys fault, I want to know and want to talk to them. If its the stores error, they need to explain what happened. Just ignoring the situation is not okay.

Utterly disappointed in our most recent Williams experience. Having a good experience with two prior flooring installations, we decided to use Williams again and expected the same level of service.Unfortunately, it was not the case this time. Not only did we, the customers, have to contact the flooring manufacturer directly to verify our stairs were done improperly, but when we contacted Williams to resolve the issue, the staff argued with us and said they’d need contact the manufacturer. The stairs were redone. Williams staff should have ordered the correct materials from the beginning. Perhaps coincidentally, a new charge showed up on our invoice after the manager stated we would not be billed for the work to fix the problem.After the stairs were redone, we quickly noted poor workmanship in the form of a stair nose coming off, after waiting the recommended curing time, and a large visible gap exposing the wooden stair riser underneath. After we were accused of causing the stair nose to come off, Williams finally agreed to fix the latest issue after a face-to-face request and multiple calls, during which on one call Williams hung up on us when we expressed our dissatisfaction.When staff came to fix the remaining items, we inquired about the gap. The solution proposed for an incorrect cut was to fill it with generic caulking or a reinstall at a later date. We paid for quality work, not quick fixes, and we didn’t want to kick the can down the road with this company anymore. In the end, it was agreed that we would fix it ourselves and the extra charge on the invoice would be removed. However, this agreement involved getting into an argument with the staff member which escalated in front our children to the point of asking him to leave our property. Very disturbing.Throughout this entire 3 month experience, Williams staff have been unprofessional, unreliable, and argumentative. Not once have we received an apology, and we’ve been treated as an inconvenience the whole time. All we wanted was good work and customer service.We are thoroughly saddened by this experience. We prefer to support local businesses, especially in a small town like ours, but this is a local business we can no longer support- by purchasing furniture or flooring- as we continue to remodel our home.

I have found the most wonderful, high quality leather furniture, unusual lamps, reasonable rugs and other household furnishings at very good prices. Love their bargain room.

Extremely disappointed with my most recent experience. Customer service is very important to me and I did not feel as though the customer came first when my furniture was being delivered by the delivery guy and by the woman I spoke with on the phone. Unfortunately that was a deal breaker for me and I will be looking elsewhere.

Very nice selections​. The lady that helped us was fantastic. We bought a sectional and matching hassock. They will deliver, set up, and take away our old couch an chair. I am very pleased.

Salesman we had was amazing and not pushy at all. Great inventory too.

They have very nice high end furniture and their employees are so nice and friendly.

Helpful, knowledgeable staff! Great prices!!

Good people

Went to the carpet section and the service and selection was fantastic. Didnt love the service at the furniture store thi

We ordered two couches from them back in June. We were told it would take 6-8 weeks. After 9 weeks we had to call to get an update. They had no answers and said they would call us back. We received no call back. We called back again today. Same response. They said they would call us back.... no call back. Im starting to wonder if they even ordered our couches. They certainly took our money 11 weeks ago. If they messed up (which at 11 weeks and counting is likely) they should just own up to it and tell us what the problem is. Not calling the customer back when you say you will is poor service. At least call and say you have no idea where our couches are!

We have been waiting for 9 weeks for our Lazyboy sofa...I am sure as big Lazyboy company is. Shouldnt take 2 months or more to fill an order...oh and We paid in full when we bought it

Williams furniture is vary helpful no questions ask thay just lessons to what the saying and thay have layaway and plus thay Delivers and maybe set the furniture up for you also

I found the atmosphere relaxing, the sales person asked what we wanted and showed us exactly that.

Very friendly and very good value and lots of selection to choose from

I am a huge supporter of shopping locally, so naturally when I decided that I was looking for new bedroom furniture, starting at Williams Furniture was a no brainer. The staff is super friendly, but not overbearing, as you come to expect these days. They let me wonder and would check on me occasionally to see if I had any questions. I ended up falling in love with a beautiful bedroom set. My salesman, Don, was great. Once I had made my decision (and it was approved by my fiance ;)), he had me in and out in no time. Great people and a great selection that covers many different tastes. I will definately be going back for my next furniture purchase! Support local businesses!!!!

Super nice place friendly help people 🌟🌟🌟👍🏻

Very friendly atmosphere, good value and a great salesman, Don.

Super friendly. Great customer service.

Very helpful and satisfied with the purchase and delivery

Very helpful sales staff, found a beautiful set of tables for my living room, reasonably priced.

The person answering the phone is not congenial and should be taught phone etiquette. She stated no salesperson was available and I would have to call back.

Did a good job installing my carpet but cut my linoleum in the process.

This was our third time to purchase furniture here and have never had a problem until this order, we were told it would be a 6-8 week lead time and so far it has taken 12, we did not receive phone calls about the status or why it was late, we always had to call and find out what was going on.

The BEST place to get your furniture and flooring!!!!

Great store! Check it out!

Great flooring, great prices and great people.

Local business with the best customer service

Great people and furniture

Best customer service, SHANNON, is fabulous

Nice variety

Marty is the best!

Nice furniture