Great location for computers, gaming, accessories and various electronics and devices. I went there looking for thermal paste. The employee was very helpful and the price was good. Store is clean and organized. Some of the prices for games and consoles are higher than Walmart or online. This Bestbuy has a nice wide open parking lot which is good during Christmas time.

Such a breath of fresh air - the nicest and most helpful people! Thank you for your help with our two new computers and speaker - you made this so easy!!

Picked up order. The manager waa able to expedite but they take the 2-hour pick up to heart. Also, not enough people to help customers wandering around.

This place is the best Xavier was on point with customer service and got me in and out quickly

Had to get a replacement cell phone and the experience was great. Demetrius the sales rep was very helpful and knowledgeable about what phone I needed and the procedures on making it work properly for me. I will do all of my electronic purchasing from best buy in the future.

Ordered an amiibo online for pickup since Amazon was actually more expensive and no where else had it. Drove 20 min to get they’re just for me to walk in and them tell me it was sold out and they can ship it to me. I wasn’t mad at the workers but I wish Best Buy did a better job keeping their app up to date. Wasted my time and gas.

The sales guy for TVS knew what he was talking about. Customer service was great.

Went in to buy a phone, the gentleman helping was no help. Either was not knowledgeable or just didnt want to bother with me. Left and went to Walmart where I got a gentleman that was so helpful, it was surprisingly a great experience.

Great customer service and great prices

Its Best Buy, they will always have some of the best deals. But Im not reviewing the company here, rather this store specifically. What can I say, some employees are helpful and some are not. Some have great attitudes and some act like they dont want to be there. The biggest issue I have? It closes way too early, I can understand closing at 7pm in the winter but closing that early in the spring and summer when the weather so nice out and theres still sunlight is just odd. They dont spare you another second either, they close the door in your face at 7pm on the dot.During my last visit I made it to the door just as an employee was closing the gates. I needed to pickup a small but costly item and people were still shopping in the store. Thankfully he heard my plea and let me in but the one on the register took issue with that and it reflected in his attitude. In all it took about 1 min to pickup the item.Note to leadership or whoever makes the calls for operating hours: open at least until 8pm and you will make a whole lot more money. Most of the time I end up buying elsewhere simply because their doors are shut. Im sure Im not the only one in that boat.

Came in for a back up camera, walked around trying to find it myself. All employees were standing in groups talking and none were willing to help. Was greeted by the manager, he called to his employees to help and all I received from them was eye rolls and arguing over whos turn it was to do their job. They really need to be retrained at the dover location

Went in to look at home security cameras. I was going to buy multiple cameras but had some questions. Employees were to busy talking to each other to see me standing there with others needing help. Oddly enough I bought a camera at Walmart. I worked 50 years - since I was 16 and retired. I dont want to hear theyre no workers. I did my part, stop paying people not to work and let them take some pride in doing a good job. 🇺🇲

Great stop, ask the way around the board! Was actually surprising to have a list of things to do at that you wouldnt expect to find. A enjoyed the fact that they had the z fold phone to touch and view. Especially since best buy just lowered it to 2,000 in comparison to what it was at other places.The young lady who saw me lost in the tablet section assisted me perfectly in finding what it was I needed for my travels

Intended to buy a laptop. Found a computer that satisfied my needs and was at a good price. Upon asking an associate was informed that the computer was out of stock in the store as well as online. Why advertise a product on the floor that isnt available? This is a foreign concept to me and just another reason in person stores are becoming obsolete. Perhaps management is to blame?

Staff was very friendly and helpful. Was in and out of store very quickly!!😃

This Best Buy shop is not as bigger as other Best Buys I went before and the place feel little scattered. However, their stuff is good and polite and youll find what you need.

Negative 10!!! Geek Squad which should be called the Lazy Squad. Pretend they got disconnected while you are talking to them on the phone, especially if you call within 30 minutes of closing time. Keep you on hold when you call to speak to a customer service agent hoping you will hang up. Dont ever go here, dont ever buy anything from here. BUYER BEWARE!!!! Check out the hold time to speak to a supervisor!! It ended up being over 50 minutes. Store personnel do not answer the phone at all. Lazy, dumb employees.

Our microwave broke and we ordered a new one online along with a trim kit. It turned out the new microwave fit perfectly in the old trim kit so I attempted to return the microwave trim kit to this store. We live in Maryland and the Dover store is the closest one to us but still its an hour drive from our home. The woman at the customer service desk would not take the microwave trim kit back even though the policy is that any online purchase can be returned to any store. So I had to drive back home and go online for a live chat. I quickly and easily received a return authorization for UPS. But I wasted 2 hours driving there and back. I was trying to save a hassle but instead got the run around.

Always had a great experience with Best Buy and we have the Geek Squad Total Tech Support membership. Well worth the money!!

Its one of the bigger best buys on delmarva. They at the time of my visit were unable to take calls at the store level. We made the trip to get a fairly big ticket item which was not in the case. I had to hunt down an associate to find our if they actually had it and was rushed through the checkout process instead of really being able to add much on. Guy could have gotten a banger with his attachments if he had slowed down a bit and if the item had been in its proper display.

While I Was a fan of Best buy, Im giving the company One star, Not this particular location, but the company. Best Buy for whatever reason has decided that no customer can actually contact a local store. Im not sure of their reasoning, but this is the stupidest policy ever. The National number you are now directed to cannot even call into a store directly. Just the Stupidest, and most inconvenient decision made by idiots in suits, sitting in some corporate office somewhere.

It is very nice going into Best Buy and be able to just look around at the astounding choices of electronics, without being hounding by a sales person. They greet you, ask if they can help you find something. If yes, they direct you, if no, they kindly say well Ill be here if you need anything. And... They leave you in peace to explore on your own. Yes, I got to ask my questions and come away with a great purchase without the sales pitch. How refreshing is that?!

We purchased a range a were very pleased with the delivery service. All stores could benefit from a service like theirs. The sales rep was personable and polite.

No one works here anymore. One sales person on floor and one cashier. Looks like they are hiring if anyone is looking for work.

It has a great selection of things tough out the store

Georgan on the Geek Squad side helped me to transfer info from my old phone to my new one, which I bought from BB. He may be one of the most patient men I have ever met. He took his time and listened to my questions and did an excellent job. He was personable and an asset to BB. There are so many great employees at this location. Chase even scheduled me in after we realized I had a 5pm app but not w/ GS I had it with the sales side. Chase ty so much for that! Lee you have a great team there and I am sure it starts from the top down. Ty

We went to the store on Tuesday, nobody even acknowledged we were there no less waited on us. No sales person at allToday I am on hold so far for 19 minutes so far with nasty canned music.I realize Best Buy is the only place left at which to purchase computers where there may be knowledgeable people, however politeness should also be a part of customer experience.

I was looking for a three phone landline phone. Best Buy had several options and the price range fit my budget.

Staff always helpful. Got immediate help with our phone storage problems. Good experience.

Corrine knows her stuff. She was so helpful. Best Buy has things in stock unlike Staples

The staff was more interested in visiting among them selves instead of helping customers. There was about 8 people in line and only one cashier

Excellent service yesterday. Worked with Darren to get the best tablet for the best price. He was very kind and paid close attention to what we were looking for.

It was ok. Not busy. Just browsing.

Jeff in the T.V. section was very helpful.

The staff was very helpful but not too intrusive (there must be a balance). An associate noticed I was looking at televisions and pointed out a really good deal on a Sony but no pressure was felt at all. My g/f ended up buying an ipad and a pen for it and had a really positive experience with the associates as well. Good experience and will return.

Always have what Im looking for

I was pleasantly surprised during this visit. The associate who helped us was great.

Great service from the employees and they seem to restock quickly because unlike most of the Best Buys I have been through have many missing items.

Best Buy has been degrading in quality of service and available inventory for years. This store in Dover is a case study of lack of customer service. When I visited a few days ago, there were more employees in the store than customers, all grouped together in deep conversations about their personal relationships and weekend plans. I wanted to purchase a laptop and after chasing the employees down for help and having to break up the personal conversations to get some assistance, I learn there were none in stock. I offered to purchase the display model and was told to wait until they discussed it with a manager. I was told that the floor model could not be sold, although I did not see the sales person speak with anyone.Too bad - BB was always my favorite store. This location in Dover simply sucks!

I did curbside pickup. They were quick and put the tv in the car for me.

They were helpful and following covid.

Pretty good customer service.

Overall a good shopping experience. I purchased a hp laptop on 3/6/21 In-store customer service terrific! 👏🏼🙌👍🏻

The employees was very helpful and polite unlike other stores where you cant find any help

I guess for some reason this is the best time to go for open box item. They had a ton of open box items at great discounts.

Good service and good inventory.Prices a little high but, if you want they have the Product....

I like everyone they are, so nice.

Good service and fair prices.

Great Experience! I had not been there in a few years and had to go pick up a television I bought from Amazon. Employees were helpful and friendly!

A great place to do some shopping

We recently made 2 purchases at Best Buy, a TV and a sound bar. Those items are awesome. The problem is getting someone to wait on you while you are in the store. That is a challenge.

We got an excellent price on a new laptop. They were out of the featured printer I needed and could not give me an idea of when they would have it in. Courteous and otherwise very helpful

Able to buy 5 Eufy security cameras.

IF I COULD GIVE THIS LOCATION ABSOLUTELY NO STARS I WOULD. THE GEEK SQUAD HERE ARE HORRIBLE AND THE PROFESSIONALISM IS EXTREMELY POOR. I WILL NEVER COME BACK HERE. HOW CAN YOU WORK IN A DEPARTMENT THAT YOU ARE FAR FROM KNOWLEDGEABLE ON???

It was a mistake trying to buy anything from here. There’s been multiple times I’ve come in and I’ve been completely ignored. Not once but at least 3 times. I honestly don’t like complaining on people but come on man, I spent quite a bit of money just coming in here and this is just unprofessional. I’ll pick up my last order next week since it wasn’t ready after a week but I’ll make sure not to bother coming to this location.

Best Buy is my store, but clearly you can see this store is having problems; poorly stocked shelves, gaming section was abandoned, and everything out of stock. Now, the TV and Phone section was bumping, but the crowd was limited. Hopefully things will get better!

I was greater and helped with efficiency and a friendly demeanor. Sales associate was helpful and I got what I needed.

A very appropriate place that I love the idea the guy that I dealt with cant remember his name at this moment made it all so well worth and I was in the store and out the door much love too Best buy I love it wonderful it was wonderful

Used the Geek squad. Very helpful

I had to drive to best buys twice to check the status of work I was getting done. There phone system is horrible. Tried three days straight to just reach anyone who would answer a phone. No luck. While complaining to the store manager, another customer heard our conversation and stated they tried three days to reach someone, anyone. No luck. This doesnt seem to be an issue with anyone,.. manager included.

Worst experience here. Went in today to buy a tv waited about 20 mins to get help because no one even acknowledged us to even help so we had to ask a sales associate who was already helping someone to get someone to help us and that took about 20 minutes even though there was a sales associate on the floor that wasn’t helping a customer but he kept walking past us to the back basically ignoring us. This Best Buy is definitely lacking customer service. I would not return.

Workers always knowledgeable nand if they dont know they will find out for u

The staff and Management are very helpful. They were courteous and quick to address most of my needs. When I asked about a product the gentleman stated that there were no more left but indeed they were. But thats no problem and the shopping experience was excellent!!! Have a blessed day!!!

Store is kind of old and run down, and the staff is so so at helping you. A lot of the staff isnt knowledgeable about the products being sold and a quick internet search can more accurately answer your questions. And the service is incredibly slow.

We had remote start added to our new Subaru. It works perfectly! The tech was very knowledgeable about the product answered all our questions and got the job done promptly. I should add this was less than half what the dealer wanted. We are very pleased thank Best Buy!

Placed an online order. Part of the order was ready for curbside pickup the same day. Checked in on the app when I arrived and within a few minutes a consultant came out to advise me that they were preparing my order to bring it out to my car. After a few minutes, they brought my order out and packed the items into my car. Thank you for an awesome service.

I probably spend too much money in here and I have enjoyed shopping at Best Buy for many years. Now with COVID, shopping here is a real pain in the tuches. Today was my first visit here since the COVID and its like trying to get into Studio 54 in the late 1970s. There is a guy behind a rope at the entrance and you must pass inspection before entering. He was nice enough, but stuff like this really makes a person wonder what the world is coming to.

Good experience with Best Buy. Good service overall, and competitive prices.

Super friendly, staff were helpful. In and out really fast.

They installed a radio in my truck and it was quick and clean .....awesome

The associate that help me with my laptop was very nice and curtis to me.

Smart, and knew there products well. Very fast service.

When my wife and I finally was able to get some help the purchase went smoothly. Arrived 45 minutes before the store closed. Finally finished with the purchase (purchased a new phone) it felt as if we were being hurried up. Would go back but in the future will most likely order from on line.

Very helpful. Walked in told the sales person what I wanted, He check his hans held went to the back room and brought itout. Rang me up and the way I went.

Used to be the best around,been shopping there for 15 years. Now the worst, walmart has better checkout & customer service.Spent a whole lot of money there over that time & used to be worth it. Been there 3 times recently. Once before Christmas & twice after the New Year. Will not spend another cent there. With all the stores fading away because of on line shopping ( because of price, ease & delivery ). 1 checkout line for returns & checkout. Multiple people left items on counter & left. Also no way to get a hold of store directly, everything automated

Have been standing in the store for at least 10 min passed by several associates, none have made more than a glance towards me. Absolutely no one interested in assisting me.

Quick service. Store has wide isles and plenty in stock

Purchased a security camera online and it was ready for pick up same day. Brilliant service from the you d man who came outside the stor as I was asked to pull up by the pavement and he simply looked at my ID and dropped it thought the rear window which open. Thank you guys brilliant job love the staff at this particular store so friendly and no baggage .You can see it when people feel genuinely good to see you as a customer..

Great selection of televisions and other items to see before buying. Helpful and knowledgeable associates.

My experience here recently had been way better than in the past. I buy solid state drive devices sold here for clients and the most recent transaction was very good as well. The solid state drives are now locked up for security which is a minor inconvenience to deter hands that cant be kept to themselves. I worked with a young man with a great attitude and knew the geeky stuff I knew. It was great. Ill be back to buy more Im sure.

Darren and Corrine in-store salvaged my view of Best Buy. After working for 24 hours with corporate 1800 number to understand why my refrigerator never arrived the night before- Darren found it and did his best to help solve the problem. It doesn’t make up for it never being picked up by the delivery people. It doesn’t make up for the hours taken to empty cabinets, fridge and freezer, moving furniture to prepare for the fridge deliver (twice). But because of his dedication to problem solving- I’ll buy again- IN THE STORE.

Took an iPhone in for battery replacement appointment at 5:40. Took thirty minutes to check me in. Was told at 6:15 the repair would take ‘20 minutes’. Nope. I had to wait 30 minutes past closing to get my phone back. Don’t bother. Go to a real Apple Store. This place is run by clowns.

Very professional and knew exactly what I needed to complete my problem that I was having. The cashier was very polite and professional.

Had to return my tv after it was deemed irreparable. I was told there was not anymore in stock after telling me they were in stock before I made the trip. Horrible customer service. No offers to upgrade, no refunds for the inconvenience etc... save your effort and shop somewhere else. Anywhere is a better option.

Nice staff but they didnt have what I was looking for

Went to look at laptops. Sales girl knew nothing about computers let alone the expensive laptop she was trying to upsell me. Usually satisfied with best buy service. But this location has really taken a dive. Go to microcenter instead.

Absolute delight, customer service is A+

I got my echo show and blink camera ordered online and it didnt take long at all to pick up also they will price match which is even better

In need of speaking to a person. Called 3 times all 3 times I was on hold for over 30 minutes NEVER got to speak to a person regarding my issue. Dover Best buy has the WORST customer service I have EVER seen!!

The salesman was very courteous and very helpful.

A new TV I purchased had some damage. Was worried that I might get the run-around but they replaced promptly without a hassle. A+ !

Hour wait to just have an associate find an in stock product and check out in a line of 10 people with one cashier working exchange and refund as well as purchases

Great service answered all of my concerns

Great place maybe more inventory but good customer service

Very slow service checking out. Fitbit selection was almost non existent

Great customer service, cleanliness, product on hand. Didnt have to wait in line.

Employees are very helpful... Store is very clean and well managed

Excellent customer service

Friendly staff and knowledgeable staff at cell phone center.

No sales person help at all walk right pass without helping u