The girls were very helpful, the assisted and answered all my questions. The store is very clean and always smelling good. Thank you!

Alex you did a great job with all your recommendations and helping me upgrading. Thank you for always assisting me!

Decided to stop by and ask a few questions about service. Walking in the store both workers were cleaning store and were very helpful and friendly. Overall nice and clean store. Highly recommending alex and jenny both friendly and knowledgeable.

Decided last minute to give this store a chance. Jenny was amazing and sold me on T-Mobile. Very informative and just all around great customer service.

Great help and customer service you provide alex! Will be coming back!

Activated today and alex was great help. THANK YOU!

Me and my husband Jose went to T-Mobile and had an excellent experience activating. Thank you ALEX for all the promotions and service you provided.Will send everyone to T-Mobile!!

Alex Great service!! Thank you for everything. Will always recommend you!

I had the pleasure of having Alex as my representative today and he was excellent in resolving all my issues! I was having so much trouble with my phone and had gone to 3 other reps and was told the same thing, that they couldn’t fix my issue but Alex managed to fix my phone in less than 15 minutes. T-mobile is lucky to have him as an employee because he definitely knows what he’s doing.

After hesitating a lot to switch from sprint to tmobile i decided to go in and check out the store. Staff are available to greet you at the door and ready to answer your questions. The process was fast and painless. As a plus the place is super clean which is very important nowadays

Representative Alex is an excellent person that definitely resolves all your issues. He took care of all my issues and did it in a timely manner. I highly recommend asking for Alex as a representative he’s awesome and knows exactly what he’s doing!

I went twice to this store and I got good customer service. They were really helpful and did everything they could to help and get me a good deal especially with this whole virus going on. i got an affordable plan $15 a month ain’t no one complaining here

Alex thank you for all your assistance!

Great customer service. You always feel welcome and the T-mobile staff are eager to help you solve any problems you may have. They listen to you then take action to correct the problem. Highly recommend!!!!

Great customer service! Employee was very helpful and was able to answer all my questions! Happy with my t-mobile service and my local store!

I cant believe the ratio of 5 star reviews this place has compared to 1 stars. This is by and far the worst Tmobile store I have ever had the displeasure of working with. The Uncarrier Experts (employees) know absolutely nothing about their products. A few weeks ago my mom went in for a new charger and they sold her the wrong one, swearing it would still work with her phone. While charger knowledge is not something the older generation has, it is something elementary children have, and anyone born 80s to 90s, so this is condemning in and of itself. They are incredibly unfriendly and unhelpful, knowing nothing about their own deals and how to set things up. When we lived in the Phoenox area, my wife worked for Tmobile, so we are very familiar with how these stores should function. When we came back to Douglas we switched to Verizon, thinking we would get better coverage in the more rural areas as I work for the college and travel constantly. Weve regretted it, and finally made the switch back to Tmobile. However, the store here was so unhelpful (they expected us to call tech support ourselves to set up our own service!) that I would never in a million years recommend this store to anyone. Unfortunately, we will be doing all of our Tmobile related business in Sierra Vista from now on. I grew up here; businesses like this in Douglas have a reputation of less than stellar employees who dont care about the quality of their work, due to most of them bleeding out from the call center and not knowing what real work ethic is. Way to not break the mold.

Customer friendly employees. Offering the best promotions and the best service. Highly recommended!

What POOR management at T-Mobile Douglas! About two weeks ago, I went to pick up my phone replacement. While the young lady helped me, she asked for the Assistant Manager help, and he just walked out on her and went outside the store. What poor service provided by management. I will be looking for a new phone carrier.

Overall satisfied with my service and tmobile employees were helpful and cx friendly

Maria Was very helpfull

Online they close at 9pm. When u get to the store employees completely ignore you and state they closed at 8pm. Not polite employees

They weren’t helpful at all and very rude . They were all just sitting there talking and some on their phones.

Manager lies about everything including features on products (just to sell) stole my 30$ activation fee when i ended up not keeping the tablet.

Alex helped me a lot to save money. Thank you very much. Excellent customer service.

Thank you very much for helping me with all my phone problems alex. Very good service you provide to this store in douglas. 5 stars!

Thanks Alex for everything. Excellent service 👍

Alex thanks for all your attention! I will recommend you to everyone!

Thanks for your attention Alex. Very good service!!

Thank you very much Alex for everything. Very good service!

Highly recommended to go with Alex. THANK YOU!

Thanks Alex for helping me with what Walmart couldnt.

Thank you for your service Terecita very good attention

Thanks Alex for your service !!!!!