Decided to go to the mattress firm in Dickinson ND and got exactly what my wife and I were looking for and more. Sheldon King was beyond helpful and very knowledgeable about everything there is to know about sleep and the best sleep system for it. Thanks
Tyler from Mattress Firm was very helpful. It was very busy while we were in the store but he took the time to address everyone that walked in. While we were in the process of making our purchase he made us his focus but still told every customer that he would be with them as soon as possible. Tyler also went the extra mile by getting us all the available discounts and explaining everything from delivery dates to warranty information. We would definitely recommend this store to anyone looking for a new bed.
Jesse in Dickinson was our sales person. He was AMAZING! Not only did he get us what we wanted but what we NEEDED! He worked with our budget and made moving from Mississippi to North Dakota a great experience. I hope all of your sales people have the knowledge, dedication and personality of Jesse Peterson!
Went in just to look around and get an idea of things, they were very helpful in explaining things and how they differ. Very nice and very good at what they are doing. They hooked me up and hopefully will be back soon to make a purchase.
No nonsense sales. Ashley helped us narrow down and find the correct mattress quickly! They worked with another stores stock to complete our purchase. Couldn’t have asked for a better interaction!
Bill is an outstanding sales representative. Thank you!
I had a wonderful experience today buying a new mattress. Friendly staff who put up with all my indecision and questions. I never felt pressured or rushed. Ill be making payments for a bit but in the end Ill have a lovely new mattress!
We picked out a bed with the help of Regina Jacques. She was very knowledgeable and patient and was not pushy with trying to make a sale. She was very good about asking about budget and mattress firmness preferences to narrow down the list of beds.
I had done my homework on this purchase. The staff was very helpful, friendly, and knowledgeable. Current supply logistics are challenging but the person helping me was able to give me options that will be available.
Good in store service, but less than impressed by the delivery personnel. Asked them to take the bedframe as well as the old mattress when the new mattress and bedframe were delivered and they agreed but removed the built-in headboard and left it in the room. When implied it would be difficult to get rid of it myself because I have no access to anything that could be used to haul it, the delivery person grinned and giggled.
Tyler helped us find a mattress that met our preferences and found us a good deal to go along with it!
Everyone was professional and so nice!! I’m a very happy customer.
Ashley and Tracy were extremely helpful and we truly enjoyed the expertise they displayed in showing and knowing the Mattress firm products.
Tyler did a very good job help my wife and I choose the perfect mattress!!! Thank you
Very well taken care of by tyler and ashley!
Manager was dishonest about alot of things.Did not disclose that I would lose about 300 dollars if I returned My mattress that they claimed was new had an indent in the middle when I picked the mattress up.I would not recommend them.
Tyler and Ashley were awesome! Thank you!
Great fast service!
Awesome buying experience. Sheldon was informative, and so helpful! Walked out knowing we got the best deal and weren’t rushed or pressured into anything we didn’t want.
Great place
Im going to make this short & sweet, like how the store manager or at least she claims to be (Ive had the phone answered by 2 different people both saying theyre the store manager ) did when she hung up on me before I could ask aby questions.I ordered a twin, got a full, figured Id just return it mattresses are cheaper at Walmart anyways. Gets told itll take 7 buisness days. Calls on the 8th buisness day to ask where my refund is, gets told a different story, some dude named Sheldon tries to help, says it takes 10 buisness days. Defends other chick, saying she doesnt understand because she doesnt really speak English, said theyll call me when my return is ready. Has to call them because they didnt. Says how my return is ready. Tells me itll take 1 buisness day. Asked her if thatd be Monday because its the weekend she said no Saturday. I explained to her what a buisness day was. Still saod itd be on Saturday (I understand its up to my bank but this is getting ridiculous) Heres Saturday have someone call for me because Im at work. They grt told a different story, she still doesnt understand what a buisness day is, hangs up on person I had call. So yea, this company or Im sorry, this location is terrible.
We got the bed we always wanted!The shipping took a couple of days, and the delivery guys set the bed up too.
The service here is WOW!!! Just fantastic
Came in for a Purple, left with a TempurPedic. No pressure, they just showed me the other mattresses and the TempurPedic sold itself. Had zero interest financing too. Will shop here again.