They charged me 165.00 to diagnose the problem, and supposed corrected this issue. But when they gave me my car back it had another light on. They told me it would be 165 to diagnose and the light wasn’t on. The engine light is still on even after spending nearly 800.00. Yes I drive a Buick and thought I would be taken care of at the dealership being a single woman. So, the engine light is still on, and additional lights now. They have a buy back program, but they hardly have me anything for my car because of all the lights on the dash... thanks for nothing and I will never buy a car from them, refer anyone, or take my car back for additional service . All they have done is milk me for money...

Best dealership ever, parts and service department’s are awesome. Explained everything in detail and kept me informed of progress as repairs were made. Final price of parts and repairs were several hundred dollars cheaper than the estimates I received from 2 other GM dealers.

Horrible experience. Took 5 weeks to complete simple repair. Couldn’t work it out with insurance company. I had to call multiple times to check up on them. Will never use them again.

Benard was very helpful, getting my truck evaluated and the part (sensor) ordered quickly; then getting it repaired in time for me to make my trip. It was really important to me to get the truck so I could haul equipment for my all womens cancer survivor teams upcoming race, and he made it happen!

General manager Kevin Lardie and his service team did an outstanding job. They went above and beyond of service in my vehicle will definitely be back in the future for a new vehicle

We took our 2021 GMC Yukon Denali for an engine knocking, ended up being a valve lifter. Bernard Cardenas (service advisor) advised he had no loaner vehicles at this time and introduced us to Brad Corona (Kia Service Manager). Brad made some things happen, and in about 30 minutes, he had us a loaner. Bernard was looking at possibly 2-4 weeks to have our vehicle, while they wait on parts due to Covid. We got our vehicle back in 2 days. We have always used Gay Family Auto, they are very professional, courteous and do great/fast work. We recommend Gay Family Auto to everyone we know. We are a forever customer.

Responsive, excellent communication. Reasonable pricing and fast service. Complimentary pickup to the dealership.

Lots of GM dealerships are like their genuine parts--stamped! The experience is cold; you feel as if you didnt get your moneys worth...this place is different. They are Polite, Prompt and Courteous. Service is the last leg of the sale. They finish well.

The service manager, John B., was very courteous and professional. He listened to what I was trying to explain and assured me that it problems would be resolved professionally. And it was. I will all ways seek him out when I go there for service.

Im giving it four stars because I wasnt quite sure where I needed to go. I just looked for a sign that said something about servicing or maintenance and when I got to the office I wasnt sure if I just walk in or if I wait due to covid so I ended up just walking in and standing there. There was only one guy working at the desk who was a little busy with other customers so I had to stand there for a little while. I would say if theres anything they need to work on it would be to make it more clear of where you need to go and also get that man some help because he was the only one there and on a Saturday thats not cool. We all know everybody does maintenance on the weekends its easier for us to get there and whenever were done with work. It took about 2 hours for them to do an oil change. Im not crazy that it took that long but it is what it is. I understand youre busy you only have so many employees I get that. I work in a business where we have to do maintenance as well and sometimes things just take a little bit longer than you would think.

Very pleased with the service. Completed all services in a timely manner

I took my car in because my lite came on that say check power steering. They call back and say its the battery after paying 463 dollars and having no other problems with my car I get my car back and all my lights that have to do with my breaks are on😡

I was worried about the idea of having a leaking back window repaired on a new truck. Anything could go wrong. The quality of the work is awesome! I really can’t tell anything was done. It came a huge storm the night the work was done and no leaks! I was given a brand new loaner for the day. Thank you for taking care of me and my truck.

Serena was very helpful, kept me informed of all being done. Everyone was courteous and work completed quickly.

Third vehicle I’ve purchased from them. Very professional and accommodating. Highly recommend.

Took in my GMC Acadia because A/C went out thinking my extended warranty was still active, After drop off John called me to inform me that the warranty was no longer active and followed to tell me my ac blower and other parts went out Giving me an estimate of $1600 for repairs, after I told him not long ago my vehicle was there for same reasons and had been repaired, he said he was going to see what all was replaced he called me to tell me that it was working but the hose coming from the compressor had a hole I Asked for an estimate to repair he called me back with an estimate of $1,200 for parts and labor I declined the services and immediately picked up my vehicle, after reviewing notes on receipt (because I still had to pay a diagnostic fee) the $1200 was for transmission, break & radiator Fluid flush and never actually gave me an estimate for what I took it In.

Best people I have ever used in a service dept.

John was very helpful and accommodating and the shuttle ride was stellar. I only gave 4 stars because I loathe diagnostic fees but that has nothing to do with the great service I received.

Oil change and tire rotation very professional service super polite . Recommend to anyone needing service on vehicle.

Always very professional and friendly service. I have taken my vehicle to the Gay Family Auto for years and have always been satisfied and plan on going back in the future.

I arrived early John Broughton met me at the door and got me right in. I was told maybe 1.5 hours only took about 30 minutes to change my recalled air bag…great job!

After trying several GMC dealerships around the Houston area I finally tried gay family auto GMC in Dickinson and was really pleased with the service and the professionalism of the staff so that became my dealership well during the pandemic everyone knows The difficulties that businesses faced. Well I can say that my vehicle was taken care of in a timely manner went above And beyond.That’s a special group of people that can do that during the pandemic and provide excellent customer care and great service.

Austin took wonderful care of my car in the service department and Santos always does a good job in the repair department

From start to finish John was very professional and I would recommend for anyone needing repairs on their Buick to go to Gay Pontiac and Buick. They do great work.

This is the second time ive gone to the Gay Family Auto buisness in the past 2 months. First was an oil change which was no problem at all, second was because i had a semi put a crinkle in my door. My driver door looked like an accordian, hinges were bent, door trim by the window was chewed up and there was a 2 inch gap at the top of my door letting water and air get through it when driving.Well... it looks like it never happened! Looks as good as the day i drove it off the lot! These guys do great work, and while dealerships can be pricey sometimes its worth the price to make sure the job gets done right! Will deffinetly be coming back if anything else happens!

Replacement of a recall item on GMC truck. I was in and out quick.

It was very professional. Someone helped me right away. Courtesy and making me feel welcome.

Tire rotation too. Serena Bailey handled everything 2 thumbs up!

Great job, got in Friday morning and picked up after lunch. Did everything they said and out on time I’m happy

I dropped off my car they drove me to work and delivered my car when it was completed. Just didnt understand how I bought a truck with low miles leave off the lot and the check engine light comes on and take it in to get serviced and drive off and it turns back on the same day. Took it in again they replaced the sensor. Still within my week of owning it the change oil light comes on. Now have to go back and get that done. Seems to me that that all should have been checked before it got on the sales lot as we do at our job before we put ours units out. Is there a 100 point inspection done?

I appreciate the great wheel alignment job. My truck drives better now. Thank you as always.

I had a wonderful experience, and will return soon for more services. Staff was very friendly and polite I felt at home.

Great dealership. I made my appointment they took it right in and had me finished up earlier than expected.

Austin stayed in touch with me during the service time and service manager, Shawn Riley was great. I appreciate the professionalism and communication provided to me.

I dealt with John Broughton in the service department. I enjoy working with Gay Pontiac GMC for our automotive needs because their service department is very attentive to their customers. My husband takes his GMC truck there and was so impressed that I began taking my Traverse there for warranty work. They always provide a loaner car for me when I’m having my car serviced although I own a Chevrolet product (which the local Chevy dealer does not do since I did not buy my car locally). This speaks volumes to the customer. The entire staff is a pleasure to work with over there, and I would recommend them to anyone who needs a GM product serviced.

Had battery replaced under warranty close to closing and was serviced

I met with Austin who was with the service department and he was GREAT!!!Got me in quick, kept me informed and got me out a lot quicker than I thought.Great ppl, make successful businesses!!! Thanks Austin!!!

Fast friendly professional serviceGreat service department good work

They were thorough. Issues were satisfactorily resolved

Great group of people! Everyone wants to help! Well done GAY Buick GMC!

Very prompt and answered all my questions- I felt they were very transparent and no pressure

Good service, kept me well informed throughout the process.

My truck had transmission issues and they are one of the few who still offer loaner cars. 👍🏽

John has been maintaining my Equinox for the last 4 years and has done a great job.

Great service Dept. and very helpful / knowledgeable sales professionals. Just purchased my second vehicle here and highly recommend this dealership!

Appreciate the way Holly and John take care of my requirements have used for many years and will continue to use in the future

My car battery died after a recent cold snap. Gay Buick GMC replaced my battery under warranty for free. They even washed my car for free, which was very nice of them. Great service and I will definitely be coming back with all my service needs. Thank you Gay Buick GMC!

I had a 8am appointment and was done at 9. Enough said.

Gay GMC has always done an excellent job. John always goes above and beyond to take care of me, and my vehicle. I appreciate the A++ customer service that is always provided by all staff at Gay. Thank you!!

They did it very good job they were very courteous

They let me come for battery change n help me look for missing item. John was more than just professional, he was very helpful, kind and respectful. Did a great job of being quick service n good job on visit on the repair.

My car looks Great can not tell that it had ever been hit, very. Happy

Dependable and friendly service.Thank you for a good job.

Very professional! We appreciate the great service! We have always used Gay Buick GMC Service

Great service! I will definitely bring my vehicle back to Gay Buick GMC again!!

Low beams both went out same time, I incorrectly assumed it was a fuse relay. Turned out just blown bulbs! Who would’ve thought.

Just all around great service . I am always happy to use Gay family GMC . Great experience all around .

Gay GMC (pontiac) did fantastic and John in service was great to work with!!

Austin is so helpful and professional!

Awesome service department, very trustworthy, very customer satisfaction oriented

They also did my car inspection & tire rotation. I keep going back because I always get good professional service.

Very good service👍 Definitely recommend !

Always treated like your family at Gay.Very friendly and helpful from when you arrive until you leave. If your not doing business with Gay you are missing out.Thanks to everyone

Great place to get your car’s maintenance performed.

I bought my truck there and there was a recall on the transmissions. I brought it in and Bernard took care of it. No problems. I also had fog lamps installed and they did a great job.

I love this place will definitely be returning and highly recommended.

The wait was ridiculous. I had an appointment, and still waited 2 hours for an oil change. Not a good way to keep customers coming back.

Dependable service and courteous staff

Gmc issued a recall for the oxygen sensorThe team at Gay Gmc took my info my truck fixed theIssue gave it quickly no problems great job 👍

Good environment, polite, completed maintenance in a timely manner.

I didnt use any of their services I did I did make the trip there To purchase a new vehicle because of their pricing and hospitality I saved almost 19000 I would recommend Jody to anyone looking for vehicle Contact this dealership and you will get some of the best people helping you select the perfect vehicle for you and your family And you want to make this your home if you continue buying American made cars

Very satisfied with work, it does take a while but nice people and nice and clean waiting area.

Tire rotation that came with oil change 2 hubcaps was lost because of hubcaps not put back on properly, message left for manager never received a call back, been dealing with this company for many years, customer service use to be excellent, very poor now.

Service is always great. Getting an appointment is very easy.

Replaced the airbag inflator with a new one on a Recall.

Easy to deal with and coordinate. Very professional.

Have been using this place for years since I bought the truck. Called in for an appointment last week and to schedule a loaner. They called today to confirm appointment but said i wouldnt get a loaner until NEXT week. My name was no where on the list. Okay service department but they clearly lack organization and communication within the department. Will not use again. Will not recommend to others.

Many thanks to the GM at Gay Family Auto for assisting me with my upgrade on a Buick Encore. There are no words to express how grateful I am.

No appointment and Austin was able to get me in and out same day service

Friendly and efficient service staff

Customer reported Service Stability Track warning light came on and off two times in one week. Service replaced Steering Wheel Position Sensor. Service found outstanding TAKATA Airbag Inflator recall. Service replaced Front Passenger Airbag Inflator. Service found Two Wheel Alignment needed. Service completed Two Wheel Alignment. Service found broken manifold bolt and head gasket leak. Service extracted broken manifold bolt without removing the cylinder head. Service installed new manifold bolts, exhaust gaskets and fluids. Customer found Driver Bottom Seat Cover is cracking and needs replacement. Customer insisted that Driver Bottom Seat padding will be replaced when Driver Bottom Seat Cover is replaced. Driver Bottom Seat Padding is worn from eight years of normal wear and tear. This item is scheduled to be resolved on future visit. All service work completed in expeditious and professional manner with good communication from service on repair status and additional repairs identified by service. Service provided Gay Buick-GMC Loaner Vehicle during repair cycle. Thank You John Broughton for the management and coordination of Gay Buick- GMC REPAIR TEAM RESOURCES you provided throughout the evolution of this repair. It felt good to drive out the service door. I left knowing my vehicle was in better mechanical condition than when I arrived. Gay Buick-GMC provided a very positive vehicle repair experience.

Holly Edwards always makes me Feel like her most important customer

The whole service team did a great, especially my service advisor John Broughton.

Great as always and Pretty Car runs even better with all the fluid changes, etc.

Great job repairing my Kia Telluride

Excellent service. Good experience.

Great. Inspection sticker

John, young kid was very good.

Very professional service

Bernard got my truck in and out very quickly.

It was a good experience overall.

Met by Holly she confirmed what was to be done, asked did I need a ride or was I going to wait? Told her I would be waiting. She showed me to the waiting area.

Everything was great except for having to listen to the general manager publicly and loudly scold a couple of his employees while I was in the waiting room.

Just came in for an oil change and tire rotation. They discovered the air/cabin filter needed replacement. I had planned a wash after the service, but Gay did that at no charge.

Excellent service as always

They did a good job everything was excellent

Everything is good

Great job 👏👍

Great Service 👍🏾

Airbag recall.