Very efficient and great customer service. Dave Cummings was very knowleable and helpful. Any questions or concerns I had by text or phone call Dave took care of it right away. We bought the vehicle from Virginia. Yes, long ways from Texas. He and management were able to work a reasonable price for our vehicle and find a transporter as well. We got our in no time. It was so easy!

Process was easy. It started with Trey our salesman who set up the appointment. We were early but that didn’t phase him and he greeted us like long lost family. Well everything was as stated and we decided to buy the vehicle. Again Trey made the initial paperwork process easy. Was done we were introduced to John to finalize the financing. Again great service and expert care. No problems and no pressure throughout. It is easy to see why Gay is a local institution in the Houston Galveston area and has been in business for so long. Customer care and treatment. No high pressure. True caring professionals.

Rudy was great! Would recommend him 10/10 great customer service! Look for Rudy when coming to this location 👍

This past Friday I went in looking for my first new car and I came out with a beautiful 2022 Kia Soul! It has everything I wanted. Christian really helped me out by addressing all of my concerns and explaining a lot of the features both the car and the dealership offer. He was patient and got me the best deal he could in the current microchip shortage situation. If you go to this dealership, ask for Christian! I would highly recommend him. It is nice to know I have someone I can count on at the dealership for keeping my car well taken care of.

Dee was our sales representative. We first communicated by phone and set a time to view the car. He was great and really eager to help us negotiate pricing and made sure the car was cleaned, buffed and perfected before we took it home. The paperwork and processing was quick, easy, simple and honest. Now my daughter has her first car and loves it.

I had the best experience when I bought my 2022 Kia Telluride! The general manager and my salesman, Christian were excellent and so helpful. They made us feel comfortable and allowed us to take our time when deciding on our purchase. I highly recommend them if you are looking for a new car. Thank you so much!!! You get all the stars! ⭐️

I bought a f350 from Cameron with stupid low miles on it. Cameron did a hell of a job getting me a great price one of the best salesmen I have ever dealt with no pressure. Straight up didn’t be me in any way 10 out of 10 recommend this man for anyone looking for a car! Will return back to him for the next one. Keep up the good work Cameron your doing great!

I recently purchased a used vehicle from here and had a very pleasant experience. Cameron Cole was my sales person and he was very informative and understanding. He worked around my schedule and made sure to set up convenient times for us to meet up. He wasn’t aggressive in the sale but he showed he cared about getting me into a car that fit me and my day to day routine. If you go to this dealership make sure to request him because he will make the process so much easier!

The “buying a car” experience here was NOT painful. We had a knowledgeable, friendly salesperson who listened to our needs and supported us throughout the entire process. She answered all our questions and had a hands-on tutorial to use the technology and learn about the car before we left.

They were very friendly. I was not pushed to buy. The sales man was honest and very respectful. The whole process was as smooth as butter. I will be going there to buy my next car and already have referred three family members at it has only been three days.

Horrible. They have not returned my calls for over a week and I have had no update or communication about my car’s maintenance. I had to physically come in the store to get answers, and when I got there I was not acknowledged for the first 15 minutes and had to walk around to find someone. Where the hell are the managers?Once there, I was told they have all the parts and should be ready in a few days… my subsequent calls to verify this were not returned. The timeline has exceeded that given by my insurance and my rental coverage is out, so I do not have a car. I asked about a loaner vehicle, and was basically told they don’t have the capacity or resources to help.In all honesty, I am growing very concerned about the quality of work done on my car. If this is how this facility conducts business, and their mechanics are a reflection of the front office, I feel my concerns about car safety are justified.If you read this please contact me! I chose this facility because it had decent ratings, but now I cannot see how anyone would rate this above a one star.- Tim

Car shopping has never been something I’ve enjoyed because of the reputation of the salesmen twisting your arms and haggling you to make a purchase. I hate to feel pressured like that, but here Steve and Dave were absolutely laid back and friendly. They let me take my time and when it came to actually making the purchase and didn’t pressure me whatsoever. That was the most pleasant car-buying experience and I recommend them if you’d like to work with people who actually understand how to treat people in the business. Steve and Dave are awesome and if I have to come back, I know where to go.

I came in and bought my Kia from Austin Demott. He provided me with great customer service. I called ahead and he had the car pulled around and ready to go before it got there. There was no pressure and the price was great. Other dealerships had added “market adjustments” fees along with others, but here I didn’t have to deal with any hidden fees. I was in and out in no time. It was an all around easy and smooth experience. Two thumbs up and would definitely recommend.

The are by far the very BEST, most Honest Dealership I have ever been too. They worked so hard to get me in my car. Thank you to all at Gay Family Kia for such amazing work. God Bless you all 🤗❤️😁

We had a wonderful experience at Gay Family Kia. They found the exact car I wanted at a very reasonable price. Pat, our salesperson was kind and courteous. He was very attentive to what we were asking for and gave us suggestions. Once we bought the car, he made sure to go over everything about the car with us. Just a delightful car buying experience.

Best experience I’ve had at a car dealership, the process was very smooth and stress less. No back and forth tennis matches! Would highly recommend Gay Family Kia if you’re looking for a place who will work with you the best they can! My dealer Austin was very helpful and I would highly recommend requesting them!

This dealership is fabulous! My salesman named Trey was honest, patient, knowledgeable and kind! Josh and Mike were helpful and patient with my never ending questions during finance. I am confident that I received great deals on both cars I purchased this week!

Between myself and my brother, weve bought three vehicles here, and each time was great. I cant recommend Austin enough either. He was stellar.

From the moment we walked in the dealership our customer experience was excellent. Our salesman, Rudy, was honest, patient and helpful. The Gay Family truly treats people with integrity and care. Good pricing and great trade in value. I highly recommend Gay Family Kia to anyone shopping for a new car.

I have always serviced my GM products here and loved the service, had a pretty lousy service recently and had to make a complaint. They followed up with me immediately, addressing their short comings, rectified the issues and really stood up and took responsibility for everything. Did a great job at the end and Ill be sticking with them for future service.

Dave Cummings was the best. This was the easiest car buying experience ever. If ever need their help getting another car, I will definitely be going there.

My salesman Pat was knowledgeable and straightforward. I was there to buy and he was there to help every step of the way, No BS. I was glad we were able to get the deal done quick. In little to no time at all my wife and I were headed home in our new Kia. Thank you for a great experience.

My experience was perfect. I walked it with a vehicle in mind. The process was simple and painless. The staff was super helpful and more than accommodating. They got me the best value for my trade and worked in my financial budget to get me in the car I wanted. I was in and out in 2 hours!

From the get go, Pat (the salesman we were working with) was down to earth and straightforward with us about pricing. I made the hour drive because of not only their competitive pricing, but because of Pats willingness to be honest with us. The team was professional and courteous, and I would recommend this dealership to friends and family without hesitation. We received not only an excellent deal on the pricing of the car that we ended up buying, but we also felt respected and well treated.Often rightfully so, buying a car is viewed as a zero sum game between the dealership/salesman and the potential customer; if one side gains, the other loses. However, Pat and the rest of the team did their best to ensure we received a fair deal and helped us feel like they were on our side first instead of prioritizing their profit. When the time comes to purchase another vehicle, Ill certainly keep this dealership at the forefront of my considerations.

I had a good experience with the salesmen and other staff. Helpful but not overbearing. Surprisingly a good selection of cars. I would definitely recommend your dealership to others. Hopefully we will have a good experience with the car.

Gay Family Kia & Pat Smith were amazing to work with! Pat provided excellent customer service with great communication! Highly recommend this dealership!

I went to Gay Pontiac just to see what was available. I didn’t realize that the vehicle of my dreams would be possible but Dy, Josh and Jeremy would make my dreams come true!!! My car buying experience was outstanding and painless. I’m very thankful for the experience and the best part I got the best deal locally. Thank you Gay!!!

Our salesman, Pat Smith, went out of his way to make our purchase smooth and easy. We love our new 2022 Telluride and Gay Family Kia.

I was very pleased with the service that I received. In the past I had a horrible experience with a different Kia dealership and almost didnt go back to Kia because of it. I am so glad that I fell in love with the Carnival, so I decided to give Kia another chance and just went with a different dealership. I had excellent service from the time that I pulled into the parking lot all the way through signing papers. Great job !!!!

Would have given 5 stars but drove in with my family (3yrd old and 8 mnth old) 4hrs from out of town. All numbers were already agreed on and just needed to sign and get out. They took 3 1/2hrs to get me to finance and out the door!!!! Why would it take that long if there was nothing to negotiate and you already knew I was coming?! Least to say that the rest of our day went out the door and couldnt even make a nice family trip out of it.

Ask for AUSTIN. Super knowledgeable and absolute pleasure to deal with. Sold me a fantastic vehicle. Will recommend everyone I know to go see him.

We are 4 hours away so originally we were told they could meet with us half way. When they said they couldnt we let that slide. Our salesman Trey also texted me stating there was 85%-90% tread left on the tires. When we got there the front tires had 60%-70%. We were upset that this dealership told us one thing but it happened to be another. Trey later apologized because he was going off of what he was told. He was actually good to work with. My problem is with the new manager Josh. When we had an issue with the tires he stepped in.#1 he could not take ownership of their mistakes. #2 he did not apologize. #3 he did not offer anything to fix the situation. I asked him if he could lower the price based on the tires. He couldnt give me direct answers other than circling with his weak rebuttals on, they will honor the price they have now. I told him I was very surprised his dealership got great reviews the way theyre handling this situation. He walked away and said if we leave a bad review we should leave and he doesnt want us to buy the car (thats been sitting on their lot for almost 2 months).Josh, be glad my fiance wanted that car because I wouldve left. Be a man, take responsibility and set a good example for your sales department. You should have apologized and offered something. If you cant bring down the numbers any further at least offer a gift card or something for your dealership making mistakes. Get creative, youre a sales manager. This was not about the money. This was all principle. You need more training, and some adjustments on your morals & values. We did you a favor by buying a car nobody in your area wanted. Dont focus so hard on your profits and ego that you forget how to treat your customers.Now Im not saying this is a terrible dealership. Some of the other people we met there were great. But our experience with Josh didnt make us feel as excited about the new purchase on our 4 hour drive back home.

Awesome people! Fair prices! Easy and fast transaction on buying the car!

Austin was fantastic to work with. Only dealership that I have ever been to that didnt leave me feeling stressed and pressured.

What a refreshing experience. Austin is so much fun to deal with. I knew what I wanted and I got my beautiful new Kia Forte. If youre looking for a Kia, I suggest Gay Famuly Kia.

We were looking for a Kia Sorento and went to the Kia at Baytown first since its closer to us, but the guy who attended us just showed us the car, let us drive it alone, and didnt talk about the Sorentos features... Plus we felt pressured to buy their Sorento, so we left and drove to Gay Kia instead... Contrary, our salesman PATT was great! He showed us about mostly all features of the Sorento, joined us on a test drive and explained some amazing features, and got us a payment we were able to feel comfortable with! No pressure! 👏🏻🥇

Roy, in Kia Service, always takes great care of me. Offers products and services but respectful of my decisions. Gets me in and out quickly.The wait room is clean and bright.Highly recommend!!

There’s dealership is excellent for service. Every time that I have taken my car to get regular maintenance or had a particular problem, Roy in the service department, is knowledgeable and goes beyond his duties to help and get me back on the road! The entire service staff are friendly, professional, and knowledgeable about my Kia!I will keep my business with them.

The sales team at Kia was amazing I met Katie And told her the car we were looking for she got it ordered reserve and set aside for me I was able to pick it up the first day and hit the light it made my daughter’s 16th birthday present one she will never forget I bought two cars with Kia this summer and next year I’ll be back for my third they have been excellent on sales and service for all of my vehicles they will continue to have my business as long as I live here.

Huge thank you to Roy Maloney! Thank you so much for taking the time to help me while I am away on vacation. Your customer service was top of the line and I feel much more safe and comfortable driving my car!

I had the best experience purchasing my 2021 Kia Telluride SX from Gay Family Kia in Dickinson. Because the model I wanted is highly sought after it did take a couple of months for my car to come in but Katie kept in touch with me the whole time. The Customer Service was wonderful, everyone was so nice and I absolutely love my car! Couldn’t have had a better experience!

We were extremely pleased with your Salesman Mark. I appreciated the patience we recieved by your finance Gentleman.

Sales staff was very patient in discussing options and offering test drives. Went very smooth.

They are the friendliest and most polite people I have ever meet. They made it so easy to get everything completed. Not to mention the time frame was so short. Thank you for helping me with the my new vehicle. ❤

Austin made it such an easy process, such great customer service. I got my new car, off the lot that day in under 3 hours. Thank you so much Austin!

I had one of the most wonderful experience at Gay Family Kia. Mr Christian is one of the salesperson you need to talk with when you are ready to purchase a vehicle. I refuse to leave out the sales manager, he is very polite and determined not to let anyone walk out without a purchase. There is one more person that I will never forget the finance manager, he is very polite and encouraging, you have to meet them all. If you thinking about purchasing a vehicle don’t hesitate just ride on down to Gay Family Kia where your needs will be met.

We worked with Katy on buying a brand new Kia and she was FABULOUS! She listened to our wants and needs, got an amazing deal, made it a smooth process. I highly recommend using Gay and SPECIFICALLY ASKING for Katy!!!!!

Great service, fast start to finish. Zero complaints. Thanks for a great 2022 Sportage.

Went to Gay Family Kia to check out the new K5. Pat Smith gave me all the details about the car and took me on a test drive. At first I was a little hesitant on getting the car just because I had my mind set on a Honda Accord but Pat got us hooked up with a new Kia K5 LSX! The process didnt take too long and the crew got me out as soon as possible. We also got some free food which was a bonus! My family and I appreciate the help and the new car.

Love my experience here! Got my first car here and they did everything they could to make sure I left the lot in a new car! Wonderful people there!!

Excellent service thanks to Cameron Cole. He made the buying process painless.

Great group of people to work with! Dylan and his team did a fantastic job and made the process quick and simple! Thanks again!

Austin greeted me upon arrival and took me straight to the vehicle I was looking for. He was very knowledgeable of the vehicle trims and the capabilites of each one. He was not pushy or irritating like some sales folks I have encountered and was very informative throughout the whole buying process. Highly recommend this dealership if your interested in a new Kia.

Great experience! They were quite accommodating and easy to work with!

If you are looking for a car and want a good deal just go to gay family auto and ask for cameron. cameron was awesome very down to earth, very patient and he never pressured us and if you like to support our military cameron is also a veteran. i highly recommend this dealership and cameron.

Friendly sevice. Roy always remembers my name. Courteous & always has infomation I need

Friendly staff. No stress experience. Christian our salesman was nice.Michael in financing was very personable. When we came back to pick up the car, it wasnt ready-no problem, but it would have been appreciated if Christian would have taken the time to sit down and tell us some more about our new car, you know, confirm what a great choice we made! Taking time to visit with us would have been outstanding customer service!

I bought a car there and the whole experience was very nice.

The sales department is excellent and will go all out to help you get a vehicle you’re happy with but the service department is terrible. Every-time I call to get help,for servicing my Buick, I always get transferred without them telling me they are transferring me and they don’t seem like they want to work. Horrible customer service and I will not be going back to Gay family auto.

Stevie was wonderful she got me in and the help I needed and Kizito and the guy in finance were amazing!!!! Definitely will be going back!!!

My wife and I love the place the guys are awesome they stay with great vibes. They make you feel at home. Just a great place with great vibes. You guys rock 🎸

Friendly service, no intimidation!Editing this review. It has now been 3 months since purchasing the vehicle. I was advised my purchase came with the first 2 oil changes free. Now that I’m at the service center I find that is not correct and that I was lied to.Thankfully the gentleman that checked me in assisted with bringing the cost down. He is the only reason this is not a 1 star review. I would not recommend you buy a car from here unless you can double check and verify everything before you sign your name.Also would like to mention when I first got here, two people saw me clearly needing assistance and decided not to help. Shout to the gentleman who pointed me in the right direction because the first two looked me in the face and then ignored me. It’s a shame that once you get the car attitudes change because when I was putting my name down to buy it mostly everyone was in your face A+ customer service.

Great friendly and fast service. Very knowledgeable about the cars. Christian did a great job.

Austin, Zach, and Dylan(sales manager) were absolutely fantastic and made my car buying experience hands down the best one I have ever had! They were professional, patient, transparent, and extremely knowledgeable! I highly recommend Gay Kia!

Kevin Lanterman is definitely the guy to see! Im absolutely in love with my new car!

The experience was hassle free, everyone from sales team to the finance department was amazing. Would definitely buy from them again.Trevor Tran the salesman was extremely helpful, knowledgeable and helpful as ever. They have a great staff!

My husband and I went to Gay to look at a Kia Soul, not intending to buy that day. Pat Smith showed us the car, found one that I was interested in and worked a deal we couldn’t walk away from. Everyone at the dealership were friendly and respectful. We will definitely send our family and friends there when searching for their next car! Thanks Gay Family.

From the moment I walked on the lot I explained to the salesperson that I was pre-approved from my credit union. In the end the car was a little over my approval amount and they said they could contact my credit union to ask for extra approval. Of course he filled out a loan application for me, but the salesperson specifically stated they were only sending it directly to my credit union only to ask for a little higher approval. They were not suppose to apply for a new loan. Today, I got an alert from my credit monitoring. They in fact did run my credit. When I contacted the sales person he stated his manager said they have to run credit on everyone to verify identity. This is false. I spoke with my credit union and they stated it is false. They flat out lied. I had an appointment to go back Monday so they could call my credit union, but I will be going to another dealership that says they don’t need to run my credit because I have financing.

Customer service is horrible and waist of time. I was standing there looking at a vehicle for over 20 min and no sales person bother to even ask if i needed help. This place had about 15 or less cars in the lot. I would not recommend this dealer at all to anyone.

Great buying experience. You can trust what they say. Easy to do the purchase.

Very good experience buying our kia soul. They did not pressure us and made the whole buying process easy. I would definitely recommend.

The experience started out well. We were in a tough spot and Rene and the team there were very helpful. Unfortunately I was unable to locate my Social security card and had to go online and have anotber one sent to me (#covidissues). I took the replacement confirmation up to the dealership where they seemed to understand it could take 2 weeks for the card to arrive. Then the texts started. Did you get it yet? How about now? When can you have it here? Is it here yet? So I was willing to let go of the fact that they never returned my eztag that I was told they got off and were holding for me. I explained that I was working 2 full time jobs one of which is as a respiratory therapist in a covid heavy hospital. The hospital job is night shift and weekends. My other job is high school biology teacher. Once I received my new card I let them know and told them I would have it there Monday after I woke up. Then it was Ok what time do you think that will be. I get they needed it for whatever reason. It was a joint loan and they had all of the other persons stuff. This borderlines on harassment and I will not purchase another vehicle from this dealership.

Typical car purchase. Had to wait 40 min on finance manager who onky showed us several purchase prices which only included extended warranties. Then he included $1100 in dealer prep fees not mentioned qhen we were negotiating the price with the salesman. Lastly, car supposedly cleaned and serviced before.selivery but back seat floor had stains. My fault for not checking their work.

Katy was wonderful! I loved my experience with Gay Family Kia!

I appreciate how they helped me financially so my notes wasn’t to high and got a fairly good deal on the car. Trevor was a lot of help. He also got me into my new car even though it was his day off. What a wonderful employee you have. Thank you

Both my aunt and stepfather have purchased their vehicles here and I know why. All of the staff my fiancee and I spoke to were super nice and friendly. Everyone was very helpful, especially the gentleman helping us with the sale and the woman in financing. I only wish I could remember names, Im terrible about it. Ill definitely be back when its time for me to get a truck.

Went to look at vehicles and one caught my I. I fell in love with it and sat down with one of the car dealers and the rest is history. Found a great deal on a used car which I was looking for. No hassel and easy transition. Im happy and referring some my relatives.

The sales department at Gay Kia is great! Unfortunately, the service department is horrible. I took my car in for an oil change and fluids were checked off as being topped off and yet they were still low. Brakes not checked, then they went out while on vacation. Have started going to Fort Bend Kia where the service department has been outstanding. Won’t buy another car from Gay Family due to the service department.

I had wonderful sales and finance experience with Gay Family Kia. I was turning in a lease and they made the whole process easy and stress free. I 100% recommend anyone looking at Kia’s to check them out. You can trust you are getting a great vehicle at a fair price.

Gay Family Kia was a great experience and the staff was very nice and respectful..Thank you Austin DeMott for makin it all happen!!!

Friendly, welcoming staff 👍🏼

They provided the best experience i have ever had buying a car. Not once did I feel like I was working with a used car salesman they were friendly and I truly felt like they wanted to get me the best deal they could and in return they have won me as a loyal customer. Gay Kia is the only dealership I will work with. Never have I seen anyone buy a car in an hour but I did it today. I am still blown away at how easy it was. Thank you Austin and the team at Gay Kia!

I always feel scammed when I make purchases. The finance manager says Im through in a warranty.i was like ok but how much oh 2500. But he acted like he was helping me. Beware!

Quick and painless. Austin was great!

Great experience at Gay Family Kia service department. Oil change and tire rotation.

Austin was great and made the experience fun. He was very knowledgeable about the vehicle I wanted, and as soon as I told him the vehicle that I wanted he went to work at getting a good deal for me. He was also very accessible for any question that I had.

Pat Smith did a great job taking care of me and helped make this a simple easy process!!!!

I took our Kia Sorento for its first service and was very happy with the experience. The staff at Gay Family Kia are great at keeping you informed of the status of you vehicle and they are really friendly and helpful.The service was quick and performed well. Our Sorento was returned cleaner than I brought it in and the service took less time than I expected.The Sorento has been a great vehicle and gives us everything we need. The service at Gay Family Kia has been what we needed as well. We’re very happy with our Sorento and the service.

Came in got a chance to look around before anyone approached us. (Which was great) I knew exactly what I wanted so I went straight to look at the cars. We then went inside and Pat approached me and my husband asked us if we been helped we told him No and he told us he will help us. He started asking us questions and before anything else I told him exactly what I wanted. First choice got turned down ( Kia Telluride ) but is ok because I had a second choice (Kia Sorento with captain chairs) Pat was able to show us 2 different ones. Well anyway we went in now to fill out paperwork he was able to show us numbers to make sure they fit our budget and well it did and we began the process and we got APPROVED! The entire process took about maybe 2hrs 3hrs Tops. I loved how smooth and quick the entire process was. Pat was very helpful and very understanding of what I wanted and he was able to get what I wanted. I would recommend 100% and most definitely recommend to anyone!

Service is HORRIBLE, we called and told them it would be an hour and a half to get there, while we have drove an hour and almost there he calls and says “oh there’s someone looking at he car” (keep in mind these people were there 30 minutes before) and the said “oh customers first serve” so not only did you waste our time, but you lied and gave us horrible service.

Went in looking for a Sorento Sx PrestigeGot to test drive one in less than 15 mins being thereWorked a deal in less than 30 minsGot the exact number on the deal i wanted and was out of there in less than 3 hours after all said and doneIncluding a trade inVery happy and pleased on my end

I came in 4/12/21 for a oil change and tire rotation and Chad lyles in service took care of me and just the fact he was not pushy or trying to sell me unneeded service. He was honest and quick and just very professional which is hard to find now a days .

Great purchasing experience with Austin from the Gay Family Kia with the CarPro USA program. Austin was very helpful and responsive from the very beginning and transparent throughout the purchasing process with great support of the management team.

Austin took care of us and had us in and out pretty quickly. Would definitely buy another Kia from them in the future.

Awesome customer service ! Everyone was very helpful! Zac was excellent and the so was the financial advisor.

Took my Kia in for service and was greeted immediately by Roy Maloney. He was polite and very knowledgeable. I did not have an appointment for my service but he was able to fit me in for an oil change between appointments. He set up an appointment for other warranty services needed and during repairs kept me informed of the progress. I am very pleased with the professionalism of Roy and the whole staff.

The overall experience was great! Every one was friendly and the whole process was easy! The salesman was knowledgeable and helpful!

I made an online inquiry and received a call from Austin. After answering all my questions, made appt for following day. I bought the vehicle

Great sales staff. Knowledgeable and friendly.

I had a great experience purchasing a Kia Telluride from Gay Family Kia, and would highly recommend them. Everyone there was great to work with, but Pat my salesman truly went above and beyond. He reached out to me via a text message after I filled out a form on cars.com that I was interested in a Telluride. I told him what specs I was looking for and he would update me with texts and pictures of the cars they had available that had what I was looking for. Never pressuring me, but always super helpful and positive. It was a truly a great car buying experience!