U-
U-Haul Moving & Storage of De Soto
1245 I-35, DeSoto, TX 75115, United States
Comments
Ra
Review №1

Everybody was helpful and answered all my questions. I dont rent all the time but the associates made it easy.

Ma
Review №2

This uhaul experience would have been a 5 star except when I returned it. I did exactly as instructed of me for an after hours drop off! I had rented 18 blankets for breakable items, and I folded and placed all 18 blankets in the back of the trailer as instructed! I then swept out the trailer and made sure it was returned how I received it. They ‘claim’ they never got the blankets and said it was their word against ours and the charge holds. Don’t they have cameras or are they just not willing to even look! This is bad business, and I will not ever use uhaul or anything that this location offers EVER again. I don’t know if it is this location or uhaul to blame! What I do know is that I personally made sure of it that those blankets were in there.....and I am still being charged for them! Who does that ???? They do!!!

Es
Review №3

DO NOT RENT FROM HERE!!!!1. The units have rodents and they damage a lot of your items. Then you have to go through so much to file a claim. 2. They gave me a move out rate, then sent something in the mail saying I owe them. 3. They say you don’t pay them, when there’s proof of payment.

Ri
Review №4

Gate always seems to need repair. The does seem to move very fast

Da
Review №5

Very fast and professional. Everything was clean and ready to go, explained in detail. Great service.

La
Review №6

Good prices and great customer service

Gi
Review №7

They were great help.

Zo
Review №8

Easy online and mobile reservations and pick up all done from my phone

Al
Review №9

New management, whatever the case Im very happy with the service now.

Pa
Review №10

Nice place and the manager was very nice and professional. Stop on by.

Br
Review №11

Great customer service, got me in and out very quickly. Awesome staff.

Wo
Review №12

Kevin was great. I had a problem and he called me personally. He was very understanding and I appreciate that and will be using them again for sure.

Ch
Review №13

Awesome customer service! Kevin Clayton rocks

T
Review №14

Manager is extremely rude and unprofessional, will be contacting corporate.

Bi
Review №15

Very helpful manager. Went well beyond on a busy day to assist outside. Actually came up with ideas to make things easier. Thanks

ja
Review №16

The guy at the checkout was very polite and even carried the boxes out to my car.

As
Review №17

Great experience! The manager, Kevin, was friendly, helpful and efficient. Facility was clean and organized. Tip we’ve learned... their U-Haul online system glitches around the end/first of the month so to avoid mishaps, you may want to try checking out on your phone/app to make it easier for you.We went the first weekend of the month and it took a little while but no complaints with customer service (it was their computer system not The U-Haul rep).We would recommend!

Sh
Review №18

Great place with great people.

Cr
Review №19

My experience was great and the Customer Service was great. I definitely would recommend this location to everyone.

Ti
Review №20

It was an unusually busy morning but the 2 guys running the counter kept the mood humorous, and upbeat....making the situation totally ok. We have done business at this location several times and have been pleased every time.

Se
Review №21

In and out. Had a reservation and all was good to go!!!

Bl
Review №22

The staff at this location are wonderful. Very polite, helpful and eager to please the customer.

Wi
Review №23

Great business!!!! They know their products and business. Great job Kevin.

AJ
Review №24

Great service.

Al
Review №25

Diamond was very sweet and helpful during our call today. God bless you!

ro
Review №26

The crew was very nice and informative. It was clean and took no time to rent my truck. Great people and experience. P.s. Get the insurance...it pays. Just ask..lol

jo
Review №27

Great experience. Got the right trailer hooked up fast and everything works. Highly recommend.

Th
Review №28

They are great here. I will only use this uhaul. I love the people that work here. They are help you no matter what.

Br
Review №29

The manager was nice, explained how to use the trailer.

Ti
Review №30

Of all the U-Haul places that we have used over the years, this one by far had the best service and the sweetest and most professional employee we have ever dealt with. I will use only them from now on.

Ib
Review №31

Worst service was on hold for 15 min after lady said gimmi one minute then I just drive up there lady was rude did not want to help

Ri
Review №32

I knew from the first 4 signs of trouble I should have went with another rental truck company but do to time and scheduling I just jump in with uhaul (((NEVER AGAIN))) WILL I EVER USE UHAUL OR ANY OF ITS SERVICES. Worst place Ive dealt with in a few years by far. Just spend the extra few dollars and go with a better company because uhaul seems cheap but they try to get you out of extra fees later. If you do choose to go with uhaul ask for the physical copy of all your transactions and keep them because 10 times out of 10 you will definitely need them for your records or lawyer like Im in the process of sending all my paperwork to.

Mi
Review №33

Kevin was very helpful and friendly!! Mr. James had great customer service!

Ho
Review №34

Always have any size truck available, customer service is great they are very understanding.

Am
Review №35

Good sevice

Na
Review №36

Very nice experience!

Ya
Review №37

Just want to clarify, there is NO Propane at this location. Customer Service is great though.

ol
Review №38

Great service!

F
Review №39

My husband loves this place never had a problem. Customer service great.

Ma
Review №40

It went well except I forgot my shrink wrap which I will go back today for it

Ch
Review №41

Had a very good experience at this location. The parking isnt ideal, but they staff was great and got me going quickly.

Da
Review №42

Was able to get a uhaul right away

Mi
Review №43

James and Natalie took care of my needs despite my needing to keep the truck three extra days! They are my go to UHaul!!

Jo
Review №44

Dont think that your gonna go to this uhaul before their close time and find the doors open they lock the doors before 6:45pm and ignore you banging on the doors, and refuse to open, shes closed and you will be sol

Er
Review №45

Very helpful, fast, and professional. Great staff!

Pa
Review №46

Didnt have trailer we needed. Had to drive way down to Waxahachie!

K.
Review №47

Super friendly and helpful!

He
Review №48

Always helpful!

Mi
Review №49

Great service 👍

Wa
Review №50

Good rental place for truck

Al
Review №51

Nice looking wife there, eric

Ye
Review №52

Clean and private

La
Review №53

Great!

Te
Review №54

Good service

Ma
Review №55

Excellent customer service, friendly, pleasant atmosphere

Da
Review №56

Nice

Ch
Review №57

Very helpful.

Al
Review №58

Easy and quick

sa
Review №59

Awesome

Ja
Review №60

Great place

Dw
Review №61

Efficient and courteous

Th
Review №62

Just a Uhaul place

ki
Review №63

Quick and helpful

Mi
Review №64

Small location

J
Review №65

Okay

Ly
Review №66

Friendly staff

Ju
Review №67

Excellent service, speed and personalized attention and good units

Information
67 Comments
4.3 Rating
  • Address:1245 I-35, DeSoto, TX 75115, United States
  • Site:https://uhaul.com/Locations/Self-Storage-near-DE-Soto-TX-75115/835056/?utm_source=gmb&utm_medium=primary&utm_content=835056
  • Phone:+1 972-230-1337
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Packaging supply store
  • Trailer rental service
  • Trailer supply store
  • Truck rental agency
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–4PM
  • Saturday:Closed
  • Sunday:7AM–7PM
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