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Advance Auto Parts
1387 Lee St Unit 400, Des Plaines, IL 60018, United States
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Advance Auto Parts
Comments
MM
Review №1

I called to ask for rare part in my car and one lady was so knowledgeable and explained me everything and even answering my questions before i ask. That knowledgeable customer service we are looking. 5+++

Se
Review №2

Super helpful and even let me change my coolant hose.Just ask them before you spill fluid n such.

Da
Review №3

I did talk to julie to replace my oil filter and she did order mobile one for me after I get to the store they ordered wrong one am not really happy with services and I felt tried not fairly am switching to auto zone better customer service and Jose also dont want to help me

Ja
Review №4

Julie is a professional saleswoman and she is always hardworking and she deserves to get a rise

Ed
Review №5

Grae service Ethon was so nice

sc
Review №6

Went into store to buy light bulb which are about 25 to 30dollars for a good h11 bulb and so I asked if I could borrow a small screw driver which I already know because i used to be an manager for them. They have it on there battery cart. So I was told no bluntly. I put the light bulb back and left. Horrible customer service. Never again will I go to this location. You make the sale by going the extra mile.

Pa
Review №7

Good friendly and helpful service...

Ja
Review №8

Able to use my employee discount there and that worked out very well

Ma
Review №9

Had why I needed, store was clean, great selection of products and awesome customer service

Ro
Review №10

Excellent Customer service!!

Ri
Review №11

Awesome. These guys know their stuff!!

Ro
Review №12

Had what I needed. Staff was helpful.

al
Review №13

JULIE IS THE BEST PERSON. whatever problem you have she will fix it, no wonder why she is the manager. I have never had a complaint since I started going to this location.

Ke
Review №14

Pretty good inventory and I never had to wait more than a day to get something ordered.

T-
Review №15

Nikki was amazing help, she helped me find everything I needed and wasnt pushy at all, the type of person advance needs

Ma
Review №16

Overall it’s a good store. I only wish the staff was more helpful, unlike the Auto Zone on Oakton (5 min. away from here) the employees were not at all helpful, I didn’t know what oil I needed and they helped me search for the name and all, but didn’t guide me to where anything was. Literally spent 15 min looking for the oil and the filter. I’d recommend going to Auto Zone instead, you’ll receive much more help there!

Ja
Review №17

Easy going and ask if you need help right away. They carry most parts in stock for several models and I have used for truck parts in the past and if they do not have they will order and have before the next morning. They also offer business accounts to help save money.

Ro
Review №18

Fast & friendly employees!!

Jo
Review №19

Variety of supplies. Helpful staff when I asked for help. Reduced one star due to some gangster music playing in the store. As a customer, I dont want to hear about the mother-f******* or the uh, yeah, I f****** went to.... Keep the music professional. Youre not at your house or in your car.

Jo
Review №20

Please someone in commercial to reach out to me came to get some sensors paying in cash and wearing maaco gear on still had to call and verify with our own maaco stores wasted time and still couldnt get my parts that we ordered unacceptable please i am at maaco rand road feel free to reach me asap

Al
Review №21

They helped so much such a good place to stop if you have car troubles and a worker named Tommy was so helpful

Mi
Review №22

Great store! Julie is an awesome manager!!

Ma
Review №23

Very helpful staff and great customer service. I came here to check my car’s battery, they did the test and charged it for me rather than selling a new one.

Je
Review №24

Staff tried to help a little but they did not have the SAE connectors I was looking for sadly.

Ka
Review №25

I came really late but I’ve still got great service from Scott and Esteban,bought battery online with 20% off discount, installed and tested for free, very knowledgeable stuff, my auto parts store in neighborhood from now on

Th
Review №26

Best auto parts store around! Highly recommend.

Ra
Review №27

As good or a little better than others.

Ff
Review №28

I disagree with this store I bought and starter and they gave an old part, when I return for change they told me in 2 hours, tjey gave to the mechanic and refurnished and already paid for a new one, thats no nice, I dont trust them anymore, Never I will be back, I cant recomend this place

Ma
Review №29

Great service. And everyone is super helpful

Co
Review №30

Helpful staff will check engine codes and help with some simple things. They will not do light bulbs though.

th
Review №31

Some employees here have no knowledge of cars unfortunately some are good but others just no good

Su
Review №32

Helpful staff

ke
Review №33

Good service

ed
Review №34

Some offbthe staff are ok. I ended up placing 2 orders of parts, but one of them went to different store, by accident, I asked if I could just get the part from their store instead, one of the women that work there made a fuss and was rude about it, and still said no, not trying to help

Ad
Review №35

Got a new battery at a good price. In and out in 15 minutes.

Sa
Review №36

Cool ! A Friend refered this store to me

Ad
Review №37

Super helpful staff and courteous.

As
Review №38

So helpful staff, good quality parts.

Ri
Review №39

Staff always helpful and kind

Ri
Review №40

IT was great service

Mi
Review №41

I like purchasing online, and pickup at the store to get the 25 percent discount on my order.

Ky
Review №42

Excellent selection of products

Gu
Review №43

Great customer service

Wi
Review №44

Great service

Ab
Review №45

Ok experience over all

Ab
Review №46

My place for autoparts.

Da
Review №47

Friendly and professional

am
Review №48

Great service

Ra
Review №49

Always helpful

Ga
Review №50

I like the staff.

Ad
Review №51

Lot of choices

Ch
Review №52

I got what I needed

jo
Review №53

Friendly staff

Re
Review №54

Allas all good place

Kr
Review №55

There was no basic part of what is in every store.

Information
15 Photos
55 Comments
4.1 Rating
  • Address:1387 Lee St Unit 400, Des Plaines, IL 60018, United States
  • Site:https://stores.advanceautoparts.com/il/des-plaines/1387-lee-st?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 847-299-5358
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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