DRIVERS! DO NOT GO TO THIS PLACE.These guys are waste of time and waste of money.For something that could cost $250, these guys charged me $676.21 and the problem is still the same. They could not fixed it. After 30 miles driving I checked my truck and it was still leaking the same.On the invoice they printed $634.97, but when they swiped my card they charged me $676.21. They charged $41.24 just for tax and they did not even told me about that.I felt like my money was stolen.I am a very nice guys and do not wish but for anyone, but for these guys I wish they use this money on medicine.Wish them bankruptcy soon.

My husband and I recently purchased a truck from GATR.The overall experience was wonderful. The comfortable atmosphere and sense of urgency was great.HOWEVER, one front end employee, Matt, nearly ruin the entire experience for us. He is rude, ignorant to customers waiting for service or parts.I am a former Customer Service Educator, and, it is of my opinion, he needs to be heavily schooled in Customer Service or booted to the curb. When a customer spends just one dollar or over $150,000.00 in a store, customer service must be on point and perfect EVERYTIME, NO EXCEPTIONS!! Kudos to Brenda, Kate and Tyler and the boys in the shop.

Very Friendly and Professional people that work there. They explained everything they were doing that was easy to follow and understand. If I am in that area again and need anything, I will go to them! 😁

My volvo de rated and was towed to this location.. night service guy wasnt very friendly at all.. but they looked at the truck two days later.. day staff seemed very friendly. Didnt even know there was a drivers lounge until the last day I was there. Gatr told my company and I that it was bad def and Im all good to go. 6 hours later.. de rated again.. thanks.. now my truck is back at volvo (different dealership) hopefully this one will actually perform a point inspection on the system and get it right the first time. Im very curious on the answers between the two dealerships...

Had the hard to find parts in stock, held them for me for 2 days..Great customer service from parts dept

Only 2 hours, and everything is done very satisfied, the staff is very polite and the waiting room is beautiful I recommend to everyone

I know a place that takes their trucks there for service and repair. They are lucky to get a service done in two weeks, usually longer! If (usually) repairs are needed, 4+ weeks! Ridiculous! There is no need for that slow of service, none!

Roweline Transport had a truck in at the Waukee location, driver reported the service to be on-time, and pleasant staff, also, the cost was fair from my perspective in comparison to what other dealers were estimating, and keep up the good work. Thank you.

I love how professional people are in their jobs.Great professional people working here. Night shift amazing job you guys did. Thank you very much.

Big lot to drop trailer. Professional and good service. Period

I had the worst experience with these guys. Waste my time for a week then tell me they don’t know what’s wrong with the truck then charge me $1400 for nothing.

My truck already on dealer shop 8 days, and i am still waiting for diagnostic, i have now idea how many month they will spent to fix it... Its new truck 45 000 milles, i bought it 2 months ago. It is shame

Gatr should thank there lucky stars that they have Jake Hepner. Jake takes his Job to heart. Never have i had a Tech take his or hers personal time to make sure I was happy and understood exactly 💯 what was going on and why they had to take the actions they did. I will say this..If you want it done right go see Jake Hepner At Gatr Des Moines ia

Well Gatr strikes again. Another part allegedly not covered under warranty. I have a plan 2 engine coverage. Why are their service advisors so untrained. Its all of them. None of them want warranty work only paid work. This is why i cant buy another volvo. Gatr is one of the worst, bruckners second. Its so hard to find decent shops. Part was covered after verified another volvo and service manager.

Take a turn a hundred miles away from this place. Don’t waste your time...

Had lots of little problems and one big one. While waiting for parts for the big problem they were able to fix all my little ones and cut me a big break on the labor.

Nice friendly staff

Must have gotten too close to their building

I rarely do this, but the service here is so exceptionally poor, people need to know up front. They took a 6 hour job and took 4 weeks to do it. Dont expect a call updating you on your truck, they wont do it. We ended up paying $1000 more for repairs than they quoted us. They lost the key to our truck, so they had to make a spare set, telling us how nice it was for them to do that. Dont bring your truck here unless you absolutely have to. Its like pulling teeth to find out when youll have it back, theyll lose your keys, then charge you way more than you were quoted. We told KJ we wouldnt be back, and you could tell it wasnt the first time she had heard that. Take your truck somewhere else.

This might be a good place to buy a truck or i dont know but for parts and service are the worst,, i lost 2 days because 2 different mechanics misdiagnosed twice on parts they dont stock and needed to be ordered,,, ended up not fixing the problem but either way i had to pay for their mistakes, parts, and sweet fraudulent time,, so i took my truck out of there and search for other mechanics,,, Ill suggest you go somewhere else

Great staff that goes above and beyond. Service department always offers help for the diy guy.

If there was an option for no stars i would. Even though they had the part i needed the customer service was horrible. The foul language i heard was uncalled for. Also did not take kindly to the person who put down my boss when they thought i was not listening. VERY UNPROFESSIONAL. Last time i checked the customer is the one who makes it possible for you to have a job. SHAME ONE YOU GUYS.

Dylan and Mike were great getting us in and out on a NOx sensor issue that downed one of our trucks, even though they were running with a skinny crew on Black Friday. The service department is trying to turn the corner, and with Gary and Dylan in place, I am hopeful.

I have avoided leaving a review for this dealership for a long time. I’m a local guy so I kept giving them a chance over and over to help me keep my truck running. Unfortunately they keep proving me wrong every single time I bring my truck in. Their techs are incompetent and they always, I repeat always miss diagnose the problem. Every time they tell me there’s something wrong that’s going to cost me couple of few thousand to fix I end up getting it done elsewhere for couple of few hundred. I have a lot of friends that are locals and drive Volvo’s and we all share the same opinion. The only thing this place knows how to do is rid you of your hard earned money. I don’t even understand how Volvo allows them to own one of their dealerships. This place is a discrace to a Volvo brand and should be avoided at all cost. I’ve come to a conclusion that I’m better off driving 3-4 hrs to the next available Volvo dealer and pay for a hotel for few days and probably still save money than let these people touch my truck ever again. Please avoid this place as a plague and save yourself a headache and hell of a lot of money. Hopefully Volvo HQ takes notice sooner than later and takes the dealership away from these people.

Great staff here, came by needed 3 doc sensors and needed to know there locations to know they were the right ones, the girl at the parts dept went and got the service tech he showed me them and there locations. And then got the account set up and she gave me a discount on all the parts I purchased! Cant thank them enough definitely coming back!

Nice quick

Dont go here!!! They did work on my truck and didnt even ask me. I brought it in for a overhead and they charge me for a battery issue without even talking to me!!Totally unacceptable and the service writer even argue with me about it!The Gatr in Rogers, Mn didnt even finish putting my truck together when I went there either.Stay far away unless you really need something

The mechanic that repaired my truck was friendly and very knowledgeable everyone inside was very friendly. After about three hours and $1,286.32 I was out the door and on my way

I own a shop in town we work on all brands of truck, been in the industry for 20+ years. There parts representative Laura is the best parts person i have ever dealt with. Most parts peopls favorite word is no, but she really will do what ever it takes to make it happen . Thanks for wll your help.Keep it up.

Extremely fast and reliable service. Pulled my truck in for a Ahi module had it done out the door in a few hours. Cliff the service writer had a wealth of knowledge and the mechanic Mike did a amazing fix and even took the time to point out other small problems to pay attention to with out trying to sell the fix. Thank you guys for all the hard work will definitely be back to this location.

If youre looking for Volvo truck repair, this is a good location. Good customer service and drivers lounge while you wait. You must call in and make an appointment for quicker repair time.

Bought a truck there a year ago, had to take it to the shop numerous times even though we were told they fixed the check engine problem, after spending thousands of dollars on it we got the kinks out, well now we have it in the shop for a new engine because it had a recall(along with 2 others) on the fuel pump that the dealer not only didnt fix but never said a word about out. Unfortunately it is legal to sell a vehicle with open recalls but it doesnt make it ethical. If you in the market for a new used truck be sure to check those recalls because even though this place has a shop, they wont bother fixing them.

Very Very bad service 😡😡😡😡😡😡😡😡😡😡 please not anybody come here...

Overpriced parts, poor parts management.Arrogant service writer. Im sorry I have really tried to get along with this place, waste of time,Sales is great but the back end support will leave you feeling ill.

Went in to have them warranty a 1 week old battery. They wanted me to buy another battery until they received credit for the bad one. At which time I would be refunded my initial purchase price. That is crazy! No thanks keep your battery and send me a warranty check to the address I provided! I will never do business there again.

I cant thank enough the service department for what they did for my company and my truck to get it up and running as fast as they could. Cissy from the service dept was especially helpful and helped answer all my questions! Thank you guys from the bottom of my heart! You saved the day!!!!

Driving down the road got a check engine light and gator was about an hour away. I called and they said if the repair was under 4 hours they could handle it. It was just an egr sensor and they took care of it and got me back on the road. Nice place would go there again. Thank you.

They dont get in any hurry but they make sure the problem is fix before your truck leave the shop, so be ready to get a room there

Great dealership with exceptional service department. They also offer nice rental equipment if your truck is in the shop for an extended period of time.

Very slow in the shop working on trucks. Something that takes 5 minutes has taken 2 weeks to complete. Not happy

I bought a 2019 Volvo 860 from Salesman Chris Mallicoat at Gatr Trucks. It was a great experience. Chris was on top of everything and explained everything to me. When I arrived everyone at Gatr Trucks was so helpful and answered all my questions. I would recommend if your looking for a new or used truck call Chris Mallicoat.Customer Service is everything today and they will deliver.

Beautiful I found the part was on stock very helpful people that makes sure that you are sure.:)

Comfortable recliners, direct TV, And offered to let me sleep on site when I got done.

Was at the dealership to look at purchasing a truck and nobody would help, they obviously dont want to sell trucks

EDITED Im really wishing I had thought to check the reviews before buying from them, we were told they had fixed the problem that was causing the check engine light to come on But all they did was clear the faults and sold us a very expensive ari legacy sleeper truck. Less than 500 miles after leaving the lot we found it had a major wiring issue affecting the engine, fan, a/c and radio, thats just the things weve found so far. If they dont fix the problem I will be letting every one I know and social media know of our experience. I will keep everyone posted as to the outcome of our issues, gatr had offered to check out the problems today and see what they can do to remedy the situation.

Body Shop AND Maintenance shop EXEMPLARY WORK AND CUSTOMER SERVICE.Hats off to you all for the outstanding job. All the extras were noticed. You are great at what you do. Thank you. Rex big trucks, thanks always. Blake technician big huge THANKS. Service Managet big thanks.Jack and Bev SinbelianCliffside Transportation Services

Bad experience

Dropped a truck off for oil change good experience

Had an excellent experience with Gatr Des Moines. Very friendly staff. Had problem with truck and arrived at Gatr late evening. Ciccl and Nolan went above and beyond to help and got me back on the road same evening. Very nice place will prefer go there again if needed. Thank you

Claimed I had bad brake chamber. I know its not the problem. 21 hours later still sitting here with them still telling me they are changing it. Threw me out into the street at midnight not letting me sleep in my cab. All hotels near by are all flop houses. Still waiting and they refuse to give me update just saying they have a tech on it. Brake chamber has been sitting on my duelie since yesterday. Nobody touching my truck.Very unprofessional and I dont think mechanics know what they are doing. Looks like mostly kids fresh out of school with a few old guys who just stand around talkingUpdate ... Now after 22 hours they tell me they need to change both chambers and they have not even started the first one yet. Telling me that they will be done in 2 hours again but they said hat yesterday. Total fleecing operation. Totally fleecing. Stay Away!

Have been shopping here for over 10 years great place good staff

Had the parts we needed . Parts guy was very helpful.

These guys have absolutely NO idea what is going on there...PartsServiceEtc...

If you dont want to overpay for nothing then you better bypasse this places, if you have a lot of money to spend here then you can go but I dont recommend it. They charge me $680 for 6 hours truck was sitting in the shop for nothing, they said sorry we couldnt find anything I found that this issue by myself and fix it in 5 minutes not in 6 hours.

They stole my Am/Fm radio out of my truck. Be careful if u have to leave your truck there,take your radio out

Bad service.3 hours to change a windshield.They left a lot of schrads of glass inside and they walk inside in dirty boots in a nice clean truck.It was a must hope never again.

I dont know what to say about this ZERO star place. I feel any problem you have fix it outside. Because you know whats mean of ZERO. THIS PLACE IS ZERO FOR CUSTOMERS SERVICE. BAD BAD PLACE. DONT COME HERE!!!!!!!!

I really recommend GATR, i buy and get installed a deer guard for my freightliner M2 in less than one hour, and price was the best all around, good customer service in Des Moines Iowa

About as good as weve ever had from a Volvo dealer......

Very bad place without professional workers.Never leave yours truck there.Neverrrr.They very slow and not qualified.

I would Never go back again they are criminals . I got truck from them first week I had to call towing cost me 2700$ . I went back to check some code on truck I had to pay 88$ and hi told me hi is not sure what was wrong bring back on Friday. They will never see my truck or me again.

Mikes, jobs done super fast .Thanks.

Excellent service from body shop and mechanical shop. Thank you.

Only place to get Volvo parts close. Nice staff!

Dont contact you when asked

Very poor parts department service!!!! Went in a week and a half ago and ordered a seal and cover for cabin filter and a week and a half later they still hadnt ordered the seal. No call back from them to say they have or hadnt order it. worst place to ever get parts. Staff is very incompetent.

Worst place around, DO NOT RECOMMEND IT!!!!

I stopped in to get pricing and specs on new trucks. They were very friendly and answered all my questions.

Great service fast and efficient.

Was in a few days ago. The manager treated his employees very poorly and was very condescending.

Stay away

So far a good truck shop

Friendly staff & great mechanics.

Far to slow, fails to inform about charges before work is preformed, work performed was performed well

Very unwelcome place. I asked them helm to regain code for radio in my truck - quote was starting with $103 with no options

WORST DEALER ON EARTH PLEASE BE AWARE DONT BUY ANYTHING FROM THEM WE RECENTLY PURCHASED A TRUCK FROM THEM FOR 31K TRUCK WENT DOWN ONCE 2500 MILES AND ALREADY IS IN THE SHOP CYLINDER HEAD NEEDS TO BE REPLACED STAY AWAY FROM THIS DEALER WORST PLACE THEY ONLY KNOW HOW TO SELL CRAP TO PEOPLE !!!!!!

Clean, fast, well done!

Heart prices

Incompetent service technicians. Truck was scheduled for 11am and not into shop until 5pm. Very poor communication during repair and was overcharged. Will never use again!

No Communication on the repair of Truck.... Not very friendly

This is not a good place to buy use trucks!!!!!!

GATR Volvo, knowable service. Friendly staff.

Great technicians!

Great service

Usually wait a while here

Easy to find and knowledgeable staff. Had what we needed to keep moving.

Buenana atension