Jack Halter was so easy to work with and made the buying process go so smoothly! Answered any and all questions I had and always made sure I was happy with the process. Even reached out after the purchase to make sure I was satisfied. Extremely happy with my experience.

My Rover needed service while traveling through Des Moines. It was towed to Willis without advanced notice given to the Willis service team. Sunny met the tow truck at the door with a smile and took care of me/my vehicle throughout a tough fix. Very genuine and thorough service, Id highly recommend this dealership purely based on my experience w/ Sunny and the service team!

Sunny and Andrew blew me away with how kind, professional and willing to help they were. Mid-way through a cross-country road trip my car was groaning and it was not safe to continue on. They were willing to take a look on the spot and got me back on the road safely with my faith in humanity restored. They treated me like it was a pleasure to help and it turned a really trying situation into a fantastic experience with two people who are really amazing at their jobs and are also just stellar human beings. I wish they were my Landrover dealer and I just cant say enough about how incredibly well my family, including my dog, was treated. Thank you. Definitely work with these two. Cheers guys and thanks agaIn.

The service department got me in and out quickly and delivered the vehicle to my house.

Awesome service department. Sanin was tremendous. The world would be better with more like him.

Both the dealer and service department are a joke. When I first went to look at a car we got a salesman that wasnt interested in selling the car or negotiating and let it slip that the car would be going to auction. We countered that they wouldnt get that much at auction, especially when the vehicle was in an accident that was completely disabled. He specifically told us he couldnt do anything and said you people have a nice day. We walked away, but decided to give this dealer another chance when I found a Discovery online I really liked. Test drove with another salesman and decided it was great, minus the cupholders being damaged. We wrote a contract upon purchase that the two cupholders would be replaced and went about our day. It took THREE MONTHS for them to get the part in and little did I know upon picking up my car they would only fix ONE of the cupholders, not the TWO that were on the purchase order. Being out of town they told us we would be able to keep a loaner vehicle for the weekend and would get a call on Monday for updates when the repair was completed. I waited all Monday and finally called an hour before the Service closed to have Kevin give me an update that they would need to order another cupholder and it would be overnighted. Apparently you have to call them to get updates on your car, despite them telling you that youd get updates. I do get a call on Tuesday that the cupholder is in, however they were mistaken on the exact part needed as my second cupholder is attached to the storage unit and they would need to overnight another part. How does a Service unit NOT see this and order the WRONG part? Im pushed out another day to Wednesday where I finally get another call from Kevin stating that my car was fixed and could be delivered back to my home. I request a picture of the repairs, as Im not having more milage put on my car. He was very hesitant about sending the picture, but thankfully the picture showed the correct repairs. I authorized a return of my car and received it today, on Thursday. However, when I got the car back I found the driver needed to adjust the seat so it was almost so far into the backseat and laid almost completely down so that the driver had to extend the steering wheel to actually drive. My car smelled like so much cologne that it was gagging and I needed to replace my car odorizor to get the smell out. These are small things that can be fixed, however the thing Im most upset about is that now my drivers side seat has a squeak that was NOT there when I dropped the car off. Getting in and out of the car, adjusting the seat, putting on your seat belt- theres a noticeable squeak. The driver denies that he created the squeak and whether it was done by the person replacing the cupholders, it does NOT matter. What matters is that the Service unit should fix the problem. However, despite calling at 11 AM on Thursday morning and requesting a supervisor and getting a response that they would get back to me about resolving the problem, I again needed to reach out today to get a response that Steve is either unavailable or out of the office (which is it? It cant be both- hes either there or not!). Im also told I will need to again put over 800 miles for a two way trip on my car for a problem that SHOULD NOT have happened. This is the SECOND time that Willis has serviced a vehicle and Ive been disappointed- if youre looking to buy a car or youve got a car to be serviced (whether its Land Rover or not) PLEASE find someone else to do it. Itll save you time, money, mileage on your car, and itll also save your car!

I hate to give the Service/Parts Dept even one star. My Son was able to purchase his dream car at the age of 21. He bought a 2013 Land Rover Evoque. The Evoque itself is an amazing SUV. Land Rover fell short when we had to take the Evoque in for service due to engine light came on. We scheduled an appointment with Land Rover of Des Moines. The Service Dept took one week to tell us it needed a battery before they could run the diagnostic test. We never received a call from them, we had to call them several times to find this out. Once completed the turbo charger needed replaced. With this being a very costly expense we decided to take it to a local shop for repair. Unfortunately the only place to receive parts is from Land Rover itself in DSM. Our local shop placed the order needed for repair. The first order was missing a small part to complete the job. After calling they apologized and reordered. Well long be hold the second order was also missing a part.with each order taking 4-5 business days to receive - you can’t tell me they don’t have these small parts on hand. When ordering the part you need to give the dealership your VIN number to confirm the part is correct. I truly believe all this happen because we took our business to a local shop to help support small businesses. Thanks to Land Rover of Des Moines we are on week five and still do not have the parts needed. Sad way to run a business and now my Son is regretting he purchased the car he has dreamed of.

Just bought a beauty from here.. Brian Clark made the experience worthwhile and exciting. Hes the man! High recommend this store.

Glad I didnt get rushed but seemed like no one wanted to sell me a vehicle. Spoke to salesperson but havent gotten follow-up correspondence

My wife and I had some minor issues on a Range Rover Sport. Jack and his team went above and beyond to solve our problem. They were true professionals, with vast knowledge and passion for the product, excellent communication skills and true integrity. Thanks again for your help!

If I could give this place 0 starts I wouldn’t because they are worse than that. Trying to rip off hard working Americans with small laboring task, charging upwards of 3,000 dollars. You are better off finding a small local mechanic than these jack offs. #MakeAmericaGreatAgain

Bought a new Discovery in February of this year. The purchase was easier than the decision to buy the vehicle. Todd Speck made the process smooth and simple, and I was happy with the price. Cant recommend him enough. Had my first service on it this week; Dan Berry was the service advisor. Efficient and conscientious of my time, I dropped off my car and was on the road in a loaner within 15 minutes. Initially, Dan wasnt sure of the date when it would be complete, however it was quickly fixed (within 48 hours) and on its way back to me 2.5 hours from Des Moines. A+++.

Had our Volvo towed to the service center for an ignition key replacement.We were told it would be done the next night or the following morning.No word that next night or the following morning. I called them around 1pm. I was given the run around and told a price 2 times what we were told when we had it taken there. He said hed do some checking and call me back.3pm I called again asking what time the service center closes. 5:30 I was told.They tried connecting me with someone to speak with and about 5 minutes later I was told he was busy, hed call back.At 4, still no word and its getting close to closing time so I call again. This time I simply asked that someone be sure to return my call before they close.I was promised a call back.5:29 I had to call them.This time Im told sorry the service center has closed for the dayAre you serious? I specifically asked for someone to call me before closing!The lady was nice and apologetic, it wasnt her fault, but she could do nothing.About 10 minutes passed and she called me back to inform me that our car was done but since they were closed we have to wait until morning!!I explained to her all that had happened and asked why I couldnt just come get our car from the sales department if the service center is closed??She did some checking and did end up allowing us to pick up from sales.Conveniently, with no service center employee available, we got stuck paying double what we were told!I would not recommend to ANYONE! the receptionist was awesome, but the service center men that I spoke to both lied and neither had the customer service skills to even return a call!We are not rich, this is our ONLY vehicle so waiting on a car means missing work and with the amount they charged, who can afford to miss work??Super disappointing!

ALL persons I had contact with were friendly and professional - Jamie Pierce *sales* is a very professional and classy guy. The entire crew works amazingly well together.

Dont have your vehicle serviced here.

Excellent and honest service. Very friendly and caring staff.

Very good customer service always

Charging me $2,097 to repair a part that costs $296. Ridiculous. Land Rover is a joke. Doesn’t matter what you’re getting repaired. Labor itself for fixing the part was $800 so keep that in mind.

If I could give zero, I would. I have never experienced such poor service. PAINFUL.

Same day service for a recalled part. Pleasant experience overall.