Good place for equipment but they close at 7pm which does not give you time to get off work and go shop.

I actually like Northern Tool and would give them 5 stars but their store closes at 7pm in Des Moines during weekdays. For anyone that has a day job and actually has to work more than 8 hours it is very hard to get to a hardware store that closes this early compared to the other big chain store like Menards and Home Depot that stay open till 9 for 10 pm during the summer.

Was great helped me with my research on the stuff I needed and helped me get a system sheet for my purchase 👍

My daughter works there. She told 3 of the managers she was having a medical emergency ( a miscarriage) and they told her to get over it because it happens to all women and told her if she left she was fired. She was doubled over in pain and called me crying as she was bleeding. They refused to let her leave because they hadnt done the lunch rotation. I called her several times and told her to walk out. She sent me a picture of her she had blood all over her pants from the miscarriage. I left work and met her at the store to take her to the hospital. She is scheduled for surgery tomorrow (Friday) and they told her they expect her to be at work on Saturday.

Had everything I needed and check out was quick and smooth.

Yes I shopped at this store and they are very helpful and have a lot of product in stock.

Great place for your tool person of the house. Only issue is they run out of sale items quite a bit. Tons of selection. Go build something. Updated. Still great items for your project at very good values.

Friendly store, good prices

I can count on Northern Tool for decent quality tools at reasonable prices... Leroy is always there to help me find what I need!

Good atención good people

Staff was excellent. Extremely helpful.

Great customer service and easy to find what I needed for my husband. Love this store!

Great place to find affordable carriers, trailers and tools. If you need something special for towing, hauling, strapping, and tools and hardware, this is it!

Excellent online shopping quick prompt service. Thank You

Some Salesman are not honest and will sell you stuff you dont need. Do your own research before buying.

They do a good job!

Not the greatest customer service but good prices

Friendly and helpful employees. Love shopping here.

Wouldn’t honor the one day shipping for 20 miles and under. I live according to google maps 19 and 20 miles away unless you take the longest way possible. Don’t advertise something then not honor it.

Ordered and paid for a trailer wheel and tire in the store and waited for nearly a month for it to arrive at the store. Today I find that the order was canceled. Called the store and was treated rudely by the store manager with no explanation of why the cancellation. My credit card has not been credited at this point so Im mor than upset. My advice is if its not in the store go elsewhere.

All of the items I needed were in stock and each of the employees I encountered displayed ample courtesy, knowledge and professionalism.

Great place to get great tools and great prices. What more could ya want. I will be back to buy again

Helpful and knowledgeable employees. Excellent service.

Awesome website and very easy to find what I was looking for.

Kristi #014 was great and veryful to help me finish my order!

GREAT Products selectionif they dont have it in the store you can I find it online shipping is quickoutstanding price pointPromotional codes and discounts substantialI noticed my dollar goes a lot further thereGood and the bad / I just buy more stuff. Lol!!!!

Great store and staff, almost always has what I need with an unbeatable price.

I have been a customer for many years. I showed up yesterday and was greeted by a mask required sign. I respected their private property rights, left without entering the store, went home and ordered the trailer parts I needed from someone else.

Was at location 1 week prior and Leroy was very helpful and met all of my needs. Go back week later Leroy was not there. It was one of the worst experiences Ive had shopping. Sale associates acted like I was bothering them. Found bench grinder but couldnt find the rest of the tools I was looking for. So I just WALKED out of the horse and pony show. Definitely will not be back. Total joke

We were disappointed that the item we wanted in the catalog was not available the day after we received the book in the mail

My first order online i recommend it great price on a welder

Sold me some advantage membership that I didn’t ask for,just snuck it in at check out.

Today my husband was in your store. He goes oftenWhen he was cashing out the gal at the register looked at his hat (Marine Corp) and asked if he earned it. This is the 3rd time it has happened. Today he said do you need to see my DD214 or dog tags. Her response was you have no idea what people do to get discounts. You lost a good customer and should be ashamed that you employ people that make comments like that to our veterans!! She should be fired!

Its got a lot of things you need,

Lots of stuff. A lot of oddball stuff that is truly useful. Some of it is even good. You can most likely find what you need.

Friendly, helpful service. I recommend this store.

Great selection and everyone is very helpful. Thanks

Easy ordering, easy checkout

Very easy process... It worked perfectly.

Staff is always helpful!

The lady at the register was very rude. I was returning an item. She got upset with me and when I asked what was wrong she said nothing and kept being short with me. Most of the time when I go here they are ok. But today it made me feel unwanted and upset. The worst experience ever.

Great knowledgable clerks! Also good selection.

Took chainsaw in to be repaired. Great professional guys working in the back!

Always good service. Friendly and helpful.

Went there looking for a 55 gal barrel hand pump. Well not much for options, cheap aluminum, rotating one, or a plastic one, yea plastic! I bought the plastic one not knowing it was plastic. Seen the handle design and thought they curved it to make it stronger. Thats why i bought it. I mean for 75 bucks? Check before u buy!

People at Northern are helpful when I need them and unobtrusive when just browsing.

Very easy to order and pick up at the store.

Normally I purchase my abrasive for my blaster here. Theyre great for helping me handling it. Awesome prices

Been shopping Northern Tool for yrs.

A great place to do business with and the employees are great to work with lots of inventory to choose from

Awesome customer service, they have a huge selection! When I want to buy cheap I go to Harbor Frieght, when I want quality I come to Northern...

Great service. Cool products. Lucas was very helpful from the moment I walked in, he hooked me up with Levi, who found me everything I needed. All the staff seemed polite and eager to help. Was a good experience as it has been in the past as well. Thanks for helping me with my mower! Was so pleased with it and my other purchases! Exceeded my expectations!

Quick and easy!

I never write reviews, however I would give this negative stars if I could. Racist! Sexist! I was treated like a peace of dirt Asian little girl. I am an Asian American, Born and raised in West Des Moines, IA! How dare these people! And the Manager Terry (unsure of spelling?) was the WORST of ALL! SO belittling, condescending and just hateful. If Northern Tool knows whats best, they would get rid of this so called manager ASAP. I will never go here again, and if youre a decent human being and actually care about people regardless of how they LOOK, you would not either.

Very helpful with everything including the help with loading

Great selection and fast shipping.

No help? Parts dept only open 9-5 Monday through Friday. Must be nice to have bankers hours. Other employees there were nice but no help

Came in, a worker named Dan asked if need help immediately, I showed him the parts, less than 4-5 minutes from the time I walked in to leaving with the proper parts. Incredible customer service, will drive the extra miles to get treated like that! Thanks guys!!

I have asked this store several times to stock more product of something that we purchase every two weeks and they refuse. Store associates are clueless and do not have any ability to help unless it is in the computer. The floor help is always concerned about their commissions rather than solving a problem. Not going back, hello Acme Tool.

Never had a problem with anything Ive bought at Northern Tools

I screwed up had order sent to store. Yall sent it to my house on you. Couldnt believe it. I will be more careful next time. What a great thing to do. Great people you have in des Moines ia store.

Friendly and helpful employees. Generally more knowledgeable than their counterparts at Menards.

Always polite and helpful

Great quality and prices!

Dana was very helpful with finding what I needed. Would definitely use him again.

Good tools. Fair prices. Parts for power washers, trailers and generators.

Always great deals there. Had an employee inform me of a common oversight people make about a product. I live 30 miles away, I wouldve been super annoyed when I got home had he not caught it

Couldnt get help from floor personal,my wife had to help load why the floor personal (leroy) just watched and sent us to the girls up front to tie up a large item.thank god one casheer help us, nice young girl.

Just went to the des Moines location. Mike helped us find exactly what we needed, also told us about the survey and the credit card deal! He was a great employee!

Best place for all the tools you need to take care of your home remodeling needs

Empyees were exceptional. Very helpful. Great produ tsand prices.

I find Northern to be an excellent source for welding, pressure washer, and small engine supplies as well as many other tools and wheel parts.

Found what I was looking for.

Always find what I needed. Sales staff knowledgeable. Great value.

Entire staff extremely helpful, knowledgeable and courteous . Can even order on line from their warehouse in the store if not in stock. Excellent quality and availability.

Purchased a power washer from them, took it home and as soon as it fired up there was water spraying out of the pump. Took it back and was told we could not return it, they had to make sure we didnt break it. We told them to we just purchased it but that did not matter. The manager Dale Heiny something told us they would replace the pump if we were not responsible for its defectiveness, but if they decide we were responsible we would have to pay for the repairs.My wife and I told him that we were not paying for anything more for the defective power washer and if they decide we are responsible to shove it up his @**.Got a call 2 days later saying they are ordering the pump for it. Needless to say we will not do any business with this company again and went and purchased Craftsman power washer from Sears. Northern Tools is not a place to buy anything.

Very friendly staff

Decent selection at a quality price

Good service, cashier help me save another $50

Well laid out, was offered help right away, will be back.

Good place for trailer parts

Great people very helpful

Not bad prices alot of everything

Good prices and friendly staff!

Great store

Tools of all kinds, maintenance, trailer, engine and material handling supplies. Good prices, quality of items ranges from low to high, you get what you pay for.

Ive bought many tools from here and Ive never had a issue with service. I mean some of the tools break, bit they arent the expensive top of the line tools so you got to remember that.

Great customer service and very knowledgeable salesman.

Nice merchandise but pricey compared to Harbor freight

Great place.employees very helpful

Decent prices, variety of tool brands.

The cashier Michelle Shes wonderful!!

Sale prices are not in the computer so you have to memorize sale items and beg the cashier to look it up....Quite the racket.

Fast service and great tools and equipment

I often shop at Northern for higher dollar purchases a places that doesnt change management or policies or protocols like many farm stores do so I know what Im getting when I make purchases

Very nice help was great

Love to shop here.

Very helpful and friendly service

Layout is a bit confusing

Needed to by a tool, when you Google Northern tools, it shows up having it.When we got there they dont even carry it in any of their stores.