My friend and I from our Optimist Club had a somewhat complicated copying job, and Jessie was very helpful in getting it done correctly. We have this print job twice per year and we always use this UPS store due to its unfailing great customer service.

I had an unusual request. I wanted to send an 8ft surfboard to California for an upcoming trip. At one point, I was going to give up on my idea, but after speaking with Priscilla, she walked me through the entire process and offered a few ideas so I could stay within their max shipping constraints. I purchased the insurance as well for peace of mind. In the end, I was able to get the item on its way for our upcoming family reunion and appreciate the excellent service by this UPS Stores staff.

Denise is by far the most considerate and helpful employee that you will ever have- give this woman a raise. Period. I’d happily follow her anywhere she decides to work. Her customer service is above, beyond, and SHE has my business.

Wow! Seriously excellent teamwork and service. I had a somewhat complicated request, and they handled it smoothly, efficiently, and professionally. By far the best UPS store that I have been to, and would absolutely go out of my way to go to this location over others.

Priscilla went above and beyond to take care of me when there was a mix up . She even helped me find a solution to making sure my print jobs go smooth in the future. I appreciate the time she took to make things right. Thanks!

Went to have a document notarized, which is typically a $5 fee. Was charged an additional $25 convenience fee for having this done on a Sunday. Store manager stated this was to cover employee overtime.Had no choice but to pay it. Quite a scam!

Jessie and the rest of the staff are wonderful. She helped me with a few things (I-9, passport renewal) and she couldn’t have been more helpful and kind. Do not go anywhere else for your shipping (and sometimes unique) needs!

Had a great experience at this UPS store. An employee noticed me struggling in the corner trying to get a package ready to ship and, remembering my name from my print order (!), swooped over to help efficiently and with an infectious smile. I wish I had gotten her name! Thank you!

Shahid was very helpful and gave me a great deal for shipping

I had some issues with my debit card when trying to pay for my package, and the staff was so friendly and patient while we figured it out. Their high quality customer service made my day!

Had letter notarized and mailed, quick and easy. Thanks Jessi.

Jessie at The UPS Store was extraordinary in her customer service. UPS emailed me my package would be arriving today at 191 N. University . Well the mail has come to that store and no package- but they said often the packages got mixed up with previous delivery to the UPS Store at 700 Colorado Blvd. ....as it turned out when I called, Jessie informed me there was no package there - but she took the tracking # and put me on a three way call to UPS- as I am never able to get a live agent. Then Jessie need to go back to work. Unfortunately the UPS agent said there was limited information and after a few days we should call it lost and start an investigation. Two weeks ago UPS did lose my package - but found it ten days later.... Despite all this Ive never had someone so committed to helping me as Jessie did. If UPS were full of Jessies it would be a different Entity !!!!!!!!!!!!!!!!

Very bad experience, employee eating chips while i was waiting for service and i was waiting for 10 mn no one comes to assist.Ill never go back to even if that store is very close to my house .

First few times there every thing went smoothly. The last two times there, I had returns - neither of those have made it back to amazon and Ive been charged once again for those items.... Not pleased.

Just the best customer service. Can’t say enough good things about the employees.

I needed a passport picture and I came here. Jessica treated me so well. She took a few pics and allowed me to get it just right. She even took a 2nd batch so I could get just the right one. Very busy place but plenty of down-home customer service!!!

I have used this store many times and was in there yesterday to send amazon returns. I was the only customer in the store, no pandemic line waiting outside. I am physically disabled and use a walker. The gentleman who helped me was quick and friendly. However, the female employee actually told me I needed to go back outside, walk around the strip mall, and come in through the front door that was designated entrance. If there had been people waiting I could understand her request. Since there were no people waiting i found her to be very rude and borderline discriminatory. Q

I received an email that my delivery was ready for pickup. I went about 50 minutes later and was told the package wasnt ready for pickup. I was told that the delivery hadnt been checked in. Im not sure what that means. The staff were short with me and somewhat rude. I told them that Im leaving town today and that I made a special trip after receiving the email. They dont seem to understand that if an email goes out that says a package is ready for pickup that means it should be ready. Dont send the email if it isnt. Hopefully when I go back a little later it will be ready.

Taylor Ellison was of such great help! He was super nice, very courteous, and extremely efficient! Thank you so much!

Priscilla, Denisa (I hope I got her name right) and Jessie have always been top notch. Ive had a mailbox at this store for 4 years now and Im always greeted with a smile. My packages are usually always waiting for me before I even hand them the ticket for them. This store and the entire staff are amazing. Ive had the pleasure of having those 3 ladies always happy to help me and make my stood to grab mail and packages quick. I wish more businesses had employees like these ladies. They could teach a seminar on what true excellent customer looks like...and the nice thing is they never just treat me like customer. I always feel like Im stopping in quick to say hi to my friends. I cant recommend this store and the ladies running the show enough.

I dont even know where to begin. Such awesome, kind, and courteous people. They saw I showed up after close - and invited me in to send my belongings. Seriously.. best place to bring your packages in Denver!

I came in with my girlfriend with a huge box of shoes. My girl explained how we were still trying to get a label from the company but were on a time crunch. The woman with the green eyes told us we could pay to ship it off but shed hold it for a couple days in case we were able to get a label from the company then she would just refund us. She also made the price drop about $40 by saying shes gonna cut the box down. The man and the woman were very helpful to us while we were there, and we will definitely come back to support this black owned business.

I wanted to print some posters but wasnt sure what the quality will be. Though I didnt get the glossy paper there and then, I was told they could be ordered. Jessi was very courteous and went above and beyond when I requested more prints a few minutes after I left.

Staff at this location have been SO helpful the past few weeks. They have gone above and beyond to help me out with various mailing projects. Im sure its very stressful in there right now as people are constantly lined up outside the door, but they have kept their cool and remained so kind.

Easy, quick and great customer service. Im sure its not easy to work here during these crazy times. Thanks guys!

I have had the best experiences over the last 6 years of using this ups store! The staff has always been accommodating, friendly, helpful, hardworking, and fun.I actually moved across town this last year and I still come to this store for all my copying, faxing, and packaging needs! And the only reason I do this is because of the staff! They make my day and always take care of me! Huge thanks!

Monday I walked in and the store was packed. Boxes everywhere. I go to the counter and ask to see the notary. The lovely younger woman tells me to go over to a table and wait. So my hubby and I go to the table and promptly arrives the same lovely woman, shes the notary. We exchange pleasantries, I find the service in this UPS store to be very friendly. I ask what I owe and she says nothing! She says to my husband that she hopes he tells me how beautiful I am because I always walk in with a smile:), and it makes her day. Okay, I too work retail and I know how important it is to be kind to all...but this has never happened to me before. THANK YOU Jessica. I hope your boss sees this. You made my week.

I have been a customer at this location for 8 + years and this review is long overdue. I love the folks at this location! I’ve always received excellent customer service, especially from Denisa, Jessie, and Priscilla. No matter how busy they are I’m greeted with a smile and prompt service. During the current Covid-19 health concerns, the folks at this store have worked so hard to make sure everyone is taken care of.On several occasions I’ve been greeted with my mail and packages ready for me at the door minimizing the wait time.This store also provides other services (notary and passports) along with the mail and packaging options. Not just the quick Amazon drop off so there may be the occasional wait. I appreciate all the hard work and long hours to make sure I have my mail and packages.To my UPS peeps I say Thank you for your Awesome customer service and smiles!!

Fantastic customer service. The employees here are always so professional and polite when I go. Thank you for your hard work especially during such a chaotic time.

Next level job shipping fragile items, art, and heirlooms! Priscilla was absolutely amazing, helping to determine what size boxes I would need and how much insurance to place on each. Once she got me set with scoping out this massive shipment, she sent me on my way, the whole process only took a half an hour. I visited her Sunday and all my items were at my door Wednesday. EXPERTLY WRAPPED 👌They did such a good job packing everything it probably took me 2.5-3 hours to unwrap it all. But I SO appreciated the care and consideration they took to make sure everything arrived to me safely. Amazing job by this team, thank you.

DO NOT, I repeat DO NOT ship anything of value through this UPS Store. I mailed my engagement ring and mothers wedding band to my jeweler for resizing and it never made it out of the store. Someone was selfish with greed, and took something that was not theirs. It was devastating. The store manager and employees were awful to work with and could care less about the matter. Im writing this so no one has to go through what I have experienced. Please DO NOT mail or ship anything at this UPS Store.

(Because apparently someone had the gall to one-star them yesterday for simply following COVID protocol. Come on people!)Ive never had anything other than positive experiences here. The staff is fast and friendly and the store is taking all necessary precautions to keep its customers safe during this time. Go Denisa + team! Dont let the haters get you down 😉

If you wanna get ripped off try this location. Wanted to charge me $18 to tape up a package!!

The woman working there is so miserable. It is so sad to see people be hateful for no reason at all and in such sad times. Hoping she learns how to greet paying customers properly and treats people the way she wants to be treated someday.

Denise and Priscilla were amazing! I went to stand in line lugging 2 boxes and there were about 5 people in line ahead of me. I noticed I left my mask at home and began to walk away. The first girl Denise said I was fine they would still take care of me and to get back in line. I was sooo thankful. It was then my turn (I waited a max of 3 mins) and the next the girl Priscilla greeted me at the door. She handed me a face mask in a ziplock bag and invited me in!!! These 2 girls were wonderful and kind somethings you just don’t see right now with the pandemic. I applaud you 2! Wow!

I also would not recommend this UPS store. There is something suspicious happening. I had items stolen and damaged. UPS told me they would have to fix this issue. The staff responded with zero empathy hung up on me multiple times and did not provide a due refund. Worse than working with a cable company.

In the past I always had good experiences at this store. However, I mailed a work of art to a buyer and the staff mistyped the address. I provided a clearly written address and paid to have the item packaged and insured. I was not notified until the package returned to the store. Because I had been given a copy of the receipt with the erroneous address and did not catch the error, I then was held responsible for paying a second mailing charge. Be careful if you chose to use UPS!

I have used this UPS store for years and just recently became a box user there. The staff is always friendly and goes above and beyond. You can not only ship UPS, but they can also send things via USPS if that’s cheaper! PLUS if I forget to tape my box, they only charge $1, unlike the post office who makes you buy a whole roll of packing tape for $3.50 and then makes you tape it up yourself (and presumably throw the tape away I guess). You may see a long line but it always moves super fast because there are always plenty of staff on hand and everyone there has been polite, smart, and happy to help me solve my problems!

Outstanding service. I walked in with a return for Amazon. I had my return sheet printed out, but hadnt attached it to my box, nor had I taped my box shut. In less than ten seconds, Priscilla called on me, and I handed her the paper and was about to begin to explain what it was, she already knew, she smiled and said If you could just lift it onto the counter, Ive got it from here.I will come here from now on. Ive never had such a pleasant and efficient experience. Thank you so much Priscilla.

Always super fast, clean, professional - ignore the one star hater reviews. Those people are all low on IQ. The staff here is great, and despite being usually quite busy, they take care of business quickly. I have never had an issue shipping from this location.

The staff is absolutely fabulous. Very helpful. They paid attention and caught a mistake of mine otherwise my package would have went to the wrong place

COVID has made this store ineffective! 6-people queued left standing outside in the hot sun and for nothing more than an Amazon pre-packaged, pre-labeled dropoff. Not to be unreasonable during a pandemic but that’s no way to run a business.

Staff was helpful and friendly, but you’re really going to charge $1.00 for a strip of tape? Not a roll. Literally just a short piece of tape. You can buy the roll for $5.00, but if your package isn’t taped and ready to go, be prepared to shell out.

I gave up having a printer in my home office because it is so easy to go to this UPS Store for all my printing and scanning. Whether quiet or slammed, Jess and team make everything happen super fast, always with a smile.

Dawn and her staff rock! They have gone over and above a million times, happy to check our box when we are due a check on an invoice. As a small business owner myself, she and her staff were always ready to do what it took to help their customers. Customer service is top notch here.Its a tremendous help to have them pack and send packages when I dont have time and I am VERY happy to pay for that special process. You cannot get that service at the USPS, which would send you home to re-wrap when its not up to standard. I adore the entire staff at UPS Store at 700 Colorado.

Went in for a notary, but I had already signed one of my documents. The notary Jessica offered to reprint it for me so I didnt have to come back. I will be back.

Great service, products and staff. Always a great experience!!! Some people want stuff for free and arent smart enough to realize nothing in life is free. A whole dollar...really. moron.

Great service and staff. My Amazon return was fast and easy. Priscilla is sweet and informative. Thank you!

Professional, super friendly, and very reasonable rates! Priscilla was a terrific to work with! Thank you!!

The employees at this UPS location are always so respectful and helpful!

I sent a print job in around 8am on a Saturday morning and the website said it would be ready by 3pm. I needed it by 1pm and stated that in the order - the store had it done before they even opened (9am)! When I went to pick my order up, it was easy and fast and the service was friendly and genuine. Will definitely be coming back!

I went in, kind of late, on a Sunday, less than 1 hour before they closed. I had seven huge packages and a hungry baby. 2 Female employees helped me tremendously, opened the door in & out, labels, sleeves, photos, receipts etc. They were kind, efficient, patient and positive. Made sure to let the manager (Denisa? ) know that they were great.

Excellent service. I had a box there for almost 2 years, but recently moved away. Once you get to know the employees, its a family atmosphere. They provide full service for UPS, USPS (a lot of other stores dont) and other carriers. Always staffed and responsive. Equipment for copying etc also top notch. Highly recommend!!

The team in this store went above and beyond to make sure an incredibly fragile package very carefully packed and shipped. And though it was a given that something would most likely break no matter what, nothing did. They were helpful, friendly, and professional, and Ill drive out of my way, across town, to ship there again.

Super helpful staff that can help you with literally anything from notarizing to shipping, etc! Gets a little busy Saturday’s because everyone knows where to go :)

Best in the area! These guys are super helpful, nice, knowledgeable and just all around better. I would recommend going to these guys over the Broadway and Alameda location. Andy, was incredibly helpful, and even reinforced all of my boxes without charging me extra(the other location wanted to charge me for the tape).

My experience at the ups store was fantastic. I like coming here because the staff members are friendly and helpful. Ive never had a bad experience coming to this store. You girls are great! Thank you Jessie for your help this evening.

We needed to ship a couple packages to Belgium and Jay was extremely polite and helpful. He helped with the packaging and was patient with us as we tried to verify addresses. We knew our packages were safe in Jays hands. Thanks for your great service!

I have shipped valuables to and from this UPS Store across the country and have had nothing but top notch service from their enthusiastic staff. In fact, when another UPS Store overcharged me for packaging, the staff at 700 Colorado alerted me and I was able to get a refund for the overcharge. From prompt service to earnest care for your valuables -- you will definitely find the experience youre looking for at this location.

Mr J. Savage is the man. He helped me ship and print several things that were a bit confusing. Hes very patient and knowledgeable and Im super happy to have him just down the street from me!

By far the best staffed shipment service center of it kind! The employees were incredible and what first seemed to be a packed store, quickly cleared out with ease thanks to the efficiency of the staff!

Had to ship an antler shed that we found and Mario made the experience so painless. Excellent customer service

I will be coming in later today to open a P.O. box for my business. It’s already set up and the experience was painless, I just need to pick up the keys.There’s something about the owner (presumably) that compelled me to leave a 5 star review. Her responses are absolute gold! 👌 Especially when some of these morons are talking about deliveries needing signatures and driver issues... This is obviously a franchise, and you obviously need to complain to UPS. Not some small, specific UPS location in the Denver metro area. 😂And there was even a guy that left a one star review because the employees at this location referred him to USPS for much cheaper service for his particular package. How DARE they!? 😂😂😂😂😂

The ladies here look half asleep and cannot manage simple copying. Do not come here also. Its hidden fees like $1.50 just to use printer what Ill take my business elsewhere from now on

Always good service!

The sign says open 8 am but its 8:38 am and it is closed

Everyone is always so helpful. I had to ship returns for Amazon and they put the label in an adhesive clear plastic protective holder. Excellent service seems to be the norm at this UPS location.

I shipped a couple packages from this store and unfortunately one of them was lost in the mail, but the staff helped me file a claim and the manager Chris issued me a refund to replace the items that were lost on the spot. They were friendly and easy to work with and sincerely cared about my packages getting where they needed. Ill ship with this store again!

Jessi was extremely helpful getting my holiday shopping taken care of. She made amazing recommendations on how to get my packages shipped to get them there on time without breaking the bank. Thank you!

Submitted an order via email with specific instructions regarding measurements. When arrived i noticed they did not cut invitations but were willing to let me use paper cutter. That was my mistake to assume they were full service, they are not just so you are aware. When cutting i noticed the invitations were made smaller than instructions. No problem, however, the female staff member announced from another line that I would need to pay double to have them re printed. She made it clear that she was not to be told she had made a mistake on the order. Another staff took down my number and the manager returned my call and refunded the amount. Giving two stars for the guy who was willing to pass on to the manager. It’s paper, who cares if you made a mistake just reprint it, no need to be rude the the customer because of your mistake.

Great location with honest, helpful service. Shout out to Taylor, who made sure we got exactly what we needed!

Best mailing experience Ive had. Jay and the entire staff were very helpful explaining all my options to me. 10/10 would mail here again.

I dont remember the womans name that helped me, I believe it started with a p, not important. To whomever helped locate my stuff that was misplaced in transit, thank you! It took less than 24 hours for them to locate it and get it back on its way home! All thanks!

This ups store is amazing! Ive used it several times and have always been happy with their customer service. Last week I mailed 3 packages and I was in a super hurry. Some of the information got messed up and a package got lost. Chris at this store called multiple people and found my package! And then made sure the other 2 packages were ok as well. Thanks Chris!

This was the worst experience I have ever had. The staff is very rude and not helpful at all. I will never go back there and I will never recommend this store to any one.

I liked the store but this rating is due to the following circumstances: I arrived to send a package at 9:00 a.m.. There was no parking in the two spaces designated for UPS so I parked in a spot reserved for a closed restaurant. Several weeks later, I received a bill for $75 for illegal parking. Even after I was able to prove by my credit card receipt that I had been in UPS, written and talked to the UPS store manager (Sorry, thats the management company) and written to the management company, no one was able to fix the ticket. I now go to the UPS store in Cherry Creek where there is plenty of free, undesignated parking. I also will not go to any other store in that center.

Outstanding service shipping a chair to Philadelphia - Sam was so helpful. He handled everything over the phone, was in touch regularly, and made things effortless.

I’ve been going here for nearly three years, and I must say the staff are the sweetest bunch of humans you could hope for.

They are best bunch ever. Jess,Denisa Dawn . Great customer service. This is going to be my 6 year with them .

I am traveling and needed to have a business presentation shipped to me. Two weeks in advance, I called this UPS Store and asked if I could have a package shipped there to my attention. “Yes. There is a $10 fee for that service”. I felt that was fair said OK. I went to pick up my package today, and when I gave my name they asked “Are you on the list?” When I said I wasn’t aware I needed to be on a list, they told me that my package wasn’t there. Their policy is to hold them for only 2 DAYS. And the holding fee isn’t $10....it’s $10 PER DAY. None of this was made clear over the phone. The UPS Customer Service Center 20 minutes down the street tracked my shipping number and “The last known location is this UPS Store. It’s lost!”Jay and Jessie walked away from me while I was trying to figure out what to do. They couldn’t have cared less that my business plans are ruined. My wife had better luck with Priscilla, but in short, this place caused me nothing but grief and failure professionally and they have zero accountability.Avoid doing business with this company!!!

Horrible, horrible service here. They tried to straight rip me off and charge me $20 to ship a small parcel priority mail, then told me to go ship it at USPS for $10 instead, which I did, for $7.20. These guys dont want business, they want to be jerks to their customers and rip people off. That was the first of hundreds if not thousands of parcels to be mailed. But not by these guys.

This store is a gem with the staff who have been working together for years. They are always willing and able to help with a smile.

EXCELLENT customer service -- Denise was AMAZING.

Convenience and usually two or employees at desk.

Great store.

Consistantly good service. Like others said, why ever go the post office, these guys are just real good at sending stuff elsewhere.

Customer service is absolutely outstanding! Truly a professional, personable and efficient team.

Staff is topnotch. Great to work with people who excel at what they do.

Highly recommend! Everyone is friendly and helpful.

Always had a good experience here and treated kindly. Friendly staff and helpful.

I drive out of my way to come here. Excellent customer service in a fast and friendly store!

The customer service here is completely nonexistent.

Claims they can print anything. False. All I needed to do was print my resume off my email and their computer couldnt open a pdf file. Then tried to charge me for use when it couldnt print. Biggest waste of time.

Always very helpful and efficient.

Rip off. $21 to send a sweater weighing several ounces to Chicago...I asked why it was so expensive and the rep said because it’s going all the way to the east coast. Denver to Chicago...

Everyone is so friendly and helpful!

They closed slightly before their stated hours on a normal workday with no stated reason. 6/4/2019

Fast & helpful

Rude and condescending staff, could not give me a rough delivery time for my packages. And this was the attitude of one of the managers not the staff. Last time I shipped through this store my packages arrived late.

Very friendly and helpful.