Wonderful neighborhood hardware store and location. More than what you would expect so close to downtown. Nice, knowledgeable staff

Mark was very helpful and had me laughing and learning at the same time. Keeping true to the neighborhood hardware vibe. I shop here whenever I can, even if that means an extra buck or 2.

One of the worst hardware shopping experiences ever. I was there today in desperate need of parts to repair a compressor i need for work, i arrived 40 min. Before closing and was having really hard time finding anything i needed, as is normally the case at this store, as they seem to always be waiting for a shipment or something . Im constantly told to go to another store for what I need . I was never asked if anyone could help me and had to go find someone myself with little time before closing. That employee, clearly not wanting to do anything but leave, just kept repeating, i thing its a law regarding pipe thread patterns, and although I was looking strait at a multitude of adapters manufactured specifically for the purpose of, refused to even attempt to help me locate the proper one i needed and just hovered there yelling me it just wasnt posible . I was never told the time or that the store was closing. The lights were simply shut off on me while trying to consult someone ( employee) and told it was after closing an to go to another store . Wow thanks ! I couldnt even pay for the things i already had. The rudest Ive ever been treated in any store ever much less at ace a store that advertises being the helpful place.! As, at this point, i could no longer even get to another store, and was told, to have a good night and come back tomorrow during normal business hours by the obvious manager. I even had to unlock the front door myself in the dark to leave. After what felt like walking the gauntlet of stern faced staff looking at me like i had just taken there first born child from them . Christ what did I do to you people i thought. I left unable to repair my tool for work an will now loose more money and time. I will never be back to ace hardware,and will do everything I can to prevent anyone else from the same, rude, uncaring undeserved experience I had today.

Here’s the story - when I needed something like a drill back in CA, I would go to Home Depot. Idk if there is a Home Depot in Denver but anyways, when i walk inside there, I have no idea where anything is.Whenever I wanted to ask for help, the few employees I saw were busy stocking shelves and looked stressed out. when I do find spmething like drills for example, I’m overwhelmed with choices…12v…18v…20v. $70. $195. cant find anyone to assist me. Im basically a caveman when it comes to fixing or building things, so I look for help. It’s as if employees knew I was about to ask a question and suddenly got busy with a task, so I left.A few months ago I moved here, close to an Ace Hardware. Found out ACE stores are local independently owned stores. When I walk in, someone immediately greets me.“Hi, welcome to Ace Hardware. What brings you in today?”Most recently, I was looking to mount a shelf. Within 2 minutes, he recommended me a shelf that best fit my needs.“You dont need all that. For what you are trying to do, this is more than enough. It’s $15. Do you have the rights screws?” As Steve Jobs said, felt like getting ice water after being in hell. I discovered the joy of buying from a mom-and-pop store. Faster in and out. Friendlier. ACE it is.

Turning my review from bad to good. I complained last week about a horrible shopping experience several days in a row. Today I spoke to the manager and found out the employee no longer works there. While that is sad, they did what needed to be done. Outside of him the management and staff are fantastic and very helpful. Highly recommend this location if you’re in the area.

Awesome they knew exactly where the part I was looking for 3 mins in & out

Always has what Im looking for. No sure if they are being helpful by asking if I need assistance or watching to make sure I dont steal anything.

This hardware store is convenient to where I live, they are friendly and courteous.

Very helpful. And very nice. It had a hometown feel.

Friendly staff, good selection, and Romex wire by the foot

Superb locksmith service - timely, thorough, effective, and friendly.

I love this place customer service is a 20

Great little community hardware store with staff that is there to help.

I prefer to try shopping at an individually owned store over a big box conglomerate. Ace usually always has what Im looking for. Some things may cost a bit more but by the time fuel and time are considered things often break even.

This location has the best customer service for a small store. I have an old trunk that I have been trying to find brackets for, and none I have found anywhere ever work. An employee of this store, volunteered, and made the brackets for me. For a small store they are usually well stocked. When covid-19 first arrived, they were stocked with the items that were wiped out in the grocery store across the street. This Ace has quick and friendly service and I dont spend all day wondering around a large store trying to find someone to help me.

Nice enough staff but the store doesn’t carry the line of Benjamin Moore paint (aura, the line for bath and spa) the website specifically said they have.

I love this neighborhood hardware store. They are very helpful and knowledgeable. I have been going to this hardware store since my very first apartment nearly 30 years ago. I know I dont look that old. If youre living near or happen to be in the neighborhood and in need of a hammer or a screw or whatever stop in and support the neighborhood hardware store.... even though its a chain I believe it is franchised. Still locally owned.

Got there 10 min before closing staff was friendly and helpful

They have a bunch of stuff...but that is the drawback...Im in a scooter, and it is very difficult to get around...the Ailes are so narrow.The biggest drawback....they have so much stuff that they keep junk and boxes all around the floor making some aisles impossible to get through.With as small as it is, they really need to keep junk off the floor.

Marc is a blast. So kind and very helpful. He also bartends at JRs on Friday and Saturdays. If you are in need of a stiff drink.

Needed a new key made great fast friendly service!

If you need a full service locksmith, this is the place to go. The service was prompt and professional.

Great staff! Also the only place I buy my honey. 🍯

Very friendly got keys cut quick service

Friendly and knowledgeable staff. Love having this place around the corner from me.

Ace has always put the big box stores to shame. Customer service is knowledgeable.

This a neighborhood staple and always has great service. Being as small as they are limits their inventory and makes the aisles narrow bit hopefully the terrible liquor store next door closes and they can expand.P.s. Thanks for being pet friendly and giving dog treats.

Excellent customer service. I had to make 6 cuts and didnt have my saw with me. They made 6 cuts for me for free - needed it !!!

Always helpful and had just what I needed

Eric the key guy who works there is it super sweet polite and professional and he did everything that he could to help me.I really love that kind of customer service therefore I highly recommend this place!

Nice staff and good location, if youre on the hill. Sometimes the selection is slim pickings, but not bad for a neighborhood goods place.

Theyre very friendly, knowledgeable and aim to please.

I stood in line for 10minutes to get help with paint and then was told they couldn’t help me because it was 20minutes before the store closed. I’ve decided to not visit the neighborhood store and give my money to Home Depot for future needs

One of the last of the old time hardware stores. Knowledgeable staff, dog friendly. Great to have in neighborhood!

It went pretty well they helped me pretty good

Friendly staff, they used to lead you to every item on your list (which deprived them of money I spend impulse buying when allowed to wander). Now theyve struck a good balance & lead you to items if you flag down a worker, but do let you explore. Ace used to be THE go-to place for odd hardware, but the pickings in the banks of hardware drawers have become thin (needed 12 shelf pins, found 5, etc) Generous about returns

This is a neighborhood friendly Ace, super convenient very nice staff, very helpful

Great local business. Helpful staff.

I really want to let Heidi know that she went above and beyond helping me to not only find what i was looking for, I happened to have slight cut on my arm which was out of control .. She calmly took action and helped ease my mind making me feel comfortable as she went to get first Aid and she cleaned and bandaged my arm then as if that was not enough I finished shopping an as I was in line to pay .. She opened register cashed me out and even offered to help with the items I purchased ..... Humanity dose exist and there are some really amazing people that do do have heart that also leads me to believe peace dose exist ... With everything thats going on in the world ... Pause just for a moment to remember as a people be kind no matter what ethnicity or background we all face different challenges ... when has destroying other peoples property ever made things better .. The problem is still there and now magnified . what one stood for now may have to sit down for and the life lost is in vein what is it in us to make that change. Thank you once again Heidi .. I truly do appreciate all you did..as the sun fades and darkness is upon us .. .. Be that light .. There is hope peace dose exist ... Thank you

The staff is amazing and always interesting to interact with. The prices are not cheap, but once you taste you understand why. Thank you!

Called ahead to confirm they carried a specific type of masking tape I needed, employee said yes they have it. After riding my bike 25 minutes to their shop to buy it; turns out they don’t carry it. The 2 employees didn’t really seemed to care as they discussed who it was I spoke on the phone with, never apologizing or taking responsibility for the misunderstanding. Told me “oh that must’ve been Todd, he’s gone home now I was on my lunch break when you called”... shrugged me off instead of helping me try and figure out another type of tape that I could use.. I’ll avoid shopping here in the future.

Very nice personel. They guided me to the sections of the store i needed to go to, and gave me good advice. Pricing is very reasonable.

Nice neighborhood ace, really convenient and a surprisingly good selection.

Its a classic hardware store: it has a million different told and widgets.

My local hardware store for years! Always have what I need and the team are always willing to help

Always nice staff there willing to help you with whatever questions or needs you may have... Its prolly the only adequately staffed hardware store in Colorado!

Ok close and handy

I needed to get parts to hook up my ice maker on my fridge. I was super surprised that the associate new exactly what I needed and was even able to walk me through how the parts went together. Glad to have a neighborhood hardware store in cap hill with employees that have the knowledge to back it up!!

There was an older gentleman who was very helpful! I had a list, it was near closing, but he helped find almost everything on my list.Prices were quite a bit higher than expected which is the only drawback and the reason for only 3 stars.

Great customer service. Exactly why I go to smaller hardware stores. All associates are extremely helpful. They know where the product is and best way to get something done.

A key broke in my external lock on Saturday. I called Angies list and got a referral to someone who totally creeped me out. He wanted me to Venmo money to him and asked me to send him a million pictures. It was too much. I complained to Angies List. This afternoon, I called The Ace at 1030 E 9th Avenue who referred me to Dave, the locksmith. He was great; came immediately to help me. Made it simple and complete. And it was about 1/3 what I would have been charged through Angies List. Great work, great service! This is a fantastic neighborhood resource!

Great little hardware store, they have a great stock of everything.

Great hardware store. One of the few remaining places where the employees actually know what theyre talking about, AND have actual experience. ( Unlike the big 2 home improvement chains who take their employees, fresh from their tenure in fast food service, give them some self- paced training and plop them into the various departments as experts in plumbing, electrical, paint, etc.)If the guys at Ace give you advice, odds are that youre getting good information. And in the rare case when they dont know the answer, theyll say so. Refreshing.

Came by to have a key cut and programmed. The locksmith, without a facemask, while disgustingly chewing his lunch in his nasty open mouth told me we dont do outside keys here before swiftly returning to his lunch. It seemed he was more interested in his sandwich than working. Dont waste your time coming here.

Great customer service and great selection. Home depot can be overwhelming and difficult to navigate. Ace is easy and even easier with staff that is egar to help! Ive never left disappointed!

This place is like going to the DMV these people are the slowest people they should be called sloths thats about how fast they move

Great service always!

Ordered online and picked up inside. Staff were very friendly.

Great selection, prices are competitive and the staff is always willing to help. This is a terrific neighborhood Ace hardware.

Friendly, helpful

A gem in the City. This location has saved me from misery for years with hard-to-find Victorian hardware.

Looking all over for someone to cut a piece of wood for me (home depot isnt cutting during stay at home order). Alex was extremely helpful and willing to cut the wood for me. It turned out great and very satisfied with the service!!

Service is the best

Its definitely your everyday neighborhood ACE hardware store but with much more stuff. Most stores you go to have the average 6-7 high shelves but this ACE has shelves that almost touch the ceiling and everything is nicely packed and hung. They were able to get so much more products and have a lot more things then most ACE hardware stores.You should definitely be able to find what you need with out going to home depot.

Great place but the staff seemed very disinterested in being there

Decent stock for a small store.

They are always out of potting soil but the boys there are so nice and cute who cares about soil. Who am I kidding? Thats what Amazons for.

They have a great selection of plumbing products and are very helpful but parking is tough but great store and atmosphere

Knowledgeable, helpful.

Super friendly staff in a great location. This is my go to for home project needs

Love these guys

Love this local store. Very friendly staff.

Hate to talk bad about the locals, but these folks can point where something is in the aisles, but not much help beyond that .

Great service

I live in this area, and every time I go to Ace I am very impressed by the professionalism and kindness of all the staff there! The best example happened recently when I went there to have two small keys made. The only problem was I was walking my dog, so I completely forgot to bring my wallet. The worker graciously made the keys and gave them to me anyway while another worker made sure my dog had some treats. Highly recommend this store!

Needed to buy some bike screws for my baby’s bicycle seat and the guy in the hardware isle literally said here are few to try out feel free to try whatever you want. Went hoping to find a quick 5 minute solution. If I would have know it was going to be that way I would have much rather just gone somewhere else.

Very helpful from the moment youWalk in. Good loyalty program, too

They have everything..Its the 7-11 of hardware stores . Pricey but convenient ...

They have an adequate amount of staff on hand to help. I only needed a few screws and key copying. They seem to be able to duplicate most keys, similar to visiting a locksmith. They have the keys that state Do Not Duplicate available for copy. The location is handy because it is located across the street from Queen Soopers. You can run in and out relatively quick.

These guys are the BEST!!!

I was looking for a screwdriver. They had a screwdriver. Case closed.

This store as well as the one on 12th Ave is filled with bigot associates. Try to go with someone or go with a white friend. There are two white guys, a bigger build, taller than 62 who will look at me like they want to kill me. I cant get help from them. Its gotten to the point where I will have to wait to get help from someone else; even waiting in line for the register, its like they wont help me. Its disheartening. Unfortunately I live in this area so I have to buy from these stores. Never had any issues in the one in Glendale.

I really like this hardware store. Always someone there able to help you find what you need. Good selection of merchandise prices reasonable. Its just nice to go and get personal service and always find what you need.

They are very friendly and helpful. Even if they werent in Cap Hill, they still have good prices. Id recommend trying here before going somewhere else

Large, well-stocked store, whos greatest feature is the excellent folks who work there. Always ready to answer questions and help you find that #7 pan-head screw

Went their for keys to be made never have the key

They made my 🚚 truck keys others told me they didnt have or could great customer service

Friendly staff, helpful whenever they can be, will tell you if they cant. Brings back the old local hardware store vibe. Keep up the good work!

Really great service. they have a choice if everthing.

Highly recommend! Ive been looking for a specific type of mortar all over Metro Denver for days with ZERO luck. Not at Lowes, not at Home Depot. Based on Ace Hardwares website, it looked like this store might have a 60 lb bag of the mortar I wanted. WAY overkill on the amount I needed to reset a single brick but I was willing to buy it since it was the most well suited mortar for the application. The icing on the cake was they actually had the 10 lb bags! The atmosphere of the store is classic down-home hardware store with helpful and knowledgeable sales associates.

Love this place! The staff is super friendly and helpful. The store carries a ton of merchandise — if you need something, they’ve got it! I’m very thankful to have a hardware store in my neighborhood.

Helpful and friendly staff

Small store, good people. Good stock of parts, tools, supplies and equipment, but limited brand selection due to their small location.Their prices arent very good, but theyre conveniently located and relatively knowledgeable, which makes up for a lot.Its a busy store so be prepared to wait in line at checkout.I hate Ace hardware corporate because they do anything they can to shut down locally owned competition. I go here because the best store in town is closed now!

Small place with thousands of items. They have always had what I was needing. Have been a customer for years.Very convenient location.

The gentleman that helped me during my most recent visit (I believe his name was Dan) spent almost an hour looking for the right solution to connect my portable dishwasher to my uncommon faucet. I’ve visited this store six or seven times since I bought my condo last year, and every time have been greeted at the door by someone helpful and knowledgeable. I haven’t taken the time to compare prices, but after a visit to Home Depot where I spent over 30 minutes actively looking for help, I don’t even care to check! I do wish they were open a little later for those of us who frequently work late, but I really can’t complain since they’re also open on both Saturday and Sunday. It is definitely the hardware store for me!

Very knowledgeable staff!

100% recommended. The team at Ace are very helpful, customer service oriented, and patient. We are gutting /remodeling a home nearby. I am at the store at least 3 times per week, seeking obscure parts. One of the Ace colleagues almost always walks me to the appropriate parts aisle and helps me find the needed item. I love shopping here because I dont have to wander huge aisles and waste time.

So happy to have this Ace in the neighborhood. Staff know how to make you feel like a welcomed customer and always do their best to assist. Thanks Ace!

I do tons of projects and have worked with nearly every employee at this store. Everyone is helpful and pleasant to work with. The store is small but the isles are tightened up a bit to fit a lot of product. The selection is less than a larger stand alone store But they have most of the core products you would need. Some of their stuff is a little over priced I believe but if your walking distance it’s worth it.

Not very friendly. Will go elsewhere if possible.