We had a consultation with Matt Griffin to design and replace out front door and accompanying side windows with a solid black walnut option. Matt was very fun to work with and was able to design the exact door we were looking at. He was easy to reach out to throughout the process and always got back to us with any questions or updates we had. Pela as a company did a fantastic job from start to finish. Our installers were very respectful of out home and did a fantastic job removing the old door, installing the new door, and cleaning everything up. They managed to do this without any damage to the surrounding stucco etc. I am incredibly pleased with the service we received. The attached photos show the before and after.
We are absolutely thrilled we chose Pella to update our 30 year old Hurd wood windows (16 windows, 1 door)-- they did a fabulous job from start to finish. I got estimates from about 7 different window companies and was set on replacing our wood interior/exterior windows with a new/updated version-- Pellas wood interior is EXACTLY what I wanted (we also updated our home from the Oak trim to white). The exterior of the windows are aluminum clad (and they have great color options--more than other companies). We worked with Colin on the sales/figuring out sizing and pricing (I found their pricing to be extremely competitive and not high considering the quality of their windows). Bobby was the project manager and did an exceptional job keeping us in the loop and setting up the right teams out here to install (it was a 3 month wait but well worth it). He has also been really on-it scheduling installers to come back out to fix small things here and there (mainly the patio door adjustments). We were very nervous as our home is stained and we didnt want to remove any of the trim surrounding the windows. The install team was AMAZING. Ask for Shane as your installer! He does exceptional work taking care of the exterior of the home. He even customized a piece of interior trim to fit around our bathroom tile. I dont think I couldve had a better experience. Very happy with our choice and the windows have been handling Winter very well (no more foggy glass and they sure keep the heat in better!). Definitely go with Pella-- you will be very happy with them.
We sell Pella windows and the support we get from our Sales Representative Andre Morales is amazing. He is always so helpful. We appreciate all he does.
Andre has been an excellent representative to our company. He is professional, friendly, prompt, and has a close attention to detail. We can always count on him to help us with our jobs.
I work for an exterior remodel company that installs Pella Windows and Doors. We have received nothing but the best customer service from Andre Morales. Andre is extremely knowledgeable about the products and if he doesnt have the answer he will quickly get you the answer. He is very professional, responsive, and an asset to the Pella Corporation.
As an installer of Pella Windows in the Colorado market we have been so impressed with the professionalism of this organization and Andre Morales specifically. In a world where everyone sends emails or barely follows up - Andre is the fastest with any response out of 20 manufacturing representatives we work with. Pella offers an amazing product that is excellent for the Colorado climate, but Northern Lights Exteriors promotes them heavily due to their service level as well.
We purchased new Pella doors over the last 8 months, and Dave O’Berto provided design and consulting services on both occasions. He is very knowledgeable about Pella products and was able to provide several solutions that met our needs for new doors. We now have a beautiful front door, and recently placed an order to replace our sliding patio doors with French doors. Dave was very responsive and professional throughout both transactions. He listened to our needs and then worked with us to configure and visualize the new doors. Dave is a pleasure to work with and I highly recommend him!
I own a window and siding replacement company. I have worked with many factory reps in my career. Andre has always been on point with product knowledge, communication, and performance. Hes a big reason why we sold so many Pella windows this year. I can honestly say hes in the top 3 of reps Ive worked with in my career. Great job Andre! Dont change a thing sir!We appreciate all that you do and have done for our company.
Quite pushy sales person, expected to buy windows right in the spot. Didnt understand the term ( estimate) only. When with other company.
We love our new (and old) Pella Windows and Door! We loved our Pella windows and doors in our old house; so when we moved to our new house and needed some updates we chose Pella again! Pell Windows & Doors of Denver were terrific to work with from beginning (Eric helped us choose our products) to the end! The installers were on time, respectful and did a great, professional job! Pella sent staff out all along the way to make sure we were happy with every stage! Thank you for your wonderful products and professional, personal service!
We had windows installed 6 months ago and no one came to complete the project. Every step of this project with you has been a nightmare. Weve called and called and emailed for help with no assistance. Now today I was bullied by the manager for payment. He threaded my husband too. I want someone at corporate to contact us to negotiate our final bill. Im in fear of speaking to anyone at the local Colorado branch and now weve received a letter from a lawyer demanding payment. Never in my life have we been treated with such disrespect and experienced such terrible service. Please corporate, help us.
Our Pella salesman, Colin Winistorfer, was great to work with. He was knowledgeable and professional and very patient with us. From our initial consultation to placing our order was about 4 months, we went back and forth with the size of one particular sliding door and after visiting the showroom and seeing the products in person, we changed out minds about the product line we wanted too! Colin was great throughout, he provided advice, information, revised pricing etc. in a timely and professional manner. We never felt pressured at all. Once we finally bit the bullet and placed our order and began the process, everyone we dealt with at Pella was great, our installation team was absolutely fantastic. We are thrilled with our new 15 windows and 3 sliding doors and highly recommend Pella.
I got a patio door installed through Pella. Everything was super easy from start to finish. The sales rep Chris came the house and talked options with me. The install was fast and painless. Would recommend to anyone.
This is a review of the Pella Window purchase/installation on 8/10/2018. This was my first purchase and experience with Pella Windows and Doors, Inc, and my first with any Pella product. I was drawn to Pella after much studying of their product reviews and their long reputation of good service. Since then I have made 2 additional purchases. This company pays immeasurable attention to detail in all aspects of their service.Initially, a representative, Nathan Anderson, visited my home. He was very professional, understood my concerns and requests, and extremely knowledgeable about the product he represented. He was also very considerate about making sure that I had every financial advantage for which I was eligible. He was also very tolerant and kind re: my hyper dog and pesky cat!About a week later a visit was made by the man who was in charge of the installation. He reviewed what I purchased and the details of the installation, going over all measurements. He was very professional and considerate.On the day of the installation, Julio and Zuri arrived on the day specified and the time agreed upon. They were very skilled tradesmen. They were considerate, efficient and focused. The windows were installed quickly and perfectly. The windows look beautiful inside and out. And there was not a speck of mess inside or outside the house when they left. The windows sparkled as if there was no glass there at all!Everyone coming in to my home raves about the windows, and indeed they look wonderful and brighten my home beyond belief. Also, Autumn and Winter have passed and now in to Spring, and the windows have made a very big difference in the heat retention and coziness of the house.I highly recommend this company and this product line. And I know you will be happy living with these windows!
Great!!!!!Great people, great product, great operation. They came to measure twice and did the installation on the first try without issue. Very professional, safe and helpful. They removed the old windows and took them away. They installed the new windows perfectly. The whole process was finished in about 3 hours. I would recommend Pella to everyone and anyone. Next time I need windows I am going to call Pella.Thanks to Colin, Rob and all of the crew that made this a great experience.
Upgraded my old aluminum basement windows through Pella recently and I love them! I can already feel a huge temperature difference in the living space. My old windows were original to the house and desperately needed replacing. David Oberto was great at presenting my both financing options and all of the benefits of new windows. The install went smoothly and they were very respectful of my home. Definitely recommend and will be using this company again in the future for additional upgrades. Thanks again!
Starting with my salesperson David OBerto the entire experience with Pella was fantastic. My new windows and patio door are amazing. The new window and sliding glass door make my home warmer with much less drafts . The new windows and door are also reducing the outside sounds significantly. The installers were on time, professional and cleaned up completely. I am very happy that I chose Pella.
When I decided to replace the window in my dining area with a sliding glass door, I knew I wanted the quality that I could expect from Pella. Dave O’Berto, Pella’s consultant, made the the process of designing the door with the features that were important to me an easy and enjoyable exercise. The installation team of Ryan and Kevin from Krafted Homes was professional, skilled, and respectful. I am totally delighted with my purchase and the quality of the door and the installation work is top notch.
Tony was great. Having someone that I can relate to and feel comfortable with makes the experience even better. I know I won’t be disappointed and I am super excited to see the finished product. I will def recommend Tony to anyone I know.
Very expensive door and hardware has never closed correctly. Door sensors never worked as promised, despite several service calls. Ive bought Pella Windows and Doors all my life but never again. Product is just OK but service is terrible. If you never need to call for service you might be happy but they are so unconcerned with finding a solution. They act more like a fly-by-night company rather than a reputable major window company you think they are. You cannot talk to anyone who can help. Now my warranty is nearly up and theyll start charging me to come fix the problem that has existed since day 1.
David and Thunder did a fantastic job. We had 2 doors that had been restricted in their ease of rolling due to over-use and daily direct sun. These problems were fixed perfectly and we are super happy with the results. The doors glide like new. We also had a window frame that was user-damaged. They replaced the wood just like new. We highly recommend Pella and the exceptional work completed by David and Thunder!
The windows are amazing. I expected that they would make my home warmer with less drafts but I never imagined how much quieter it is. The installers were on time, professional and cleaned up completely. I am so happy that I chose Pella.
Shane and his group did an outstanding job installing our new windows and sliding doors. They installed a large 16ft sliding door that required some heads up adjustments to fit into our mid-century home with less than square openings. Shane recommended the repairs needed to fit it perfectly rather than taking the quick way out and placing it as is. We appreciated his honesty about what needed to be done, his willingness to accommodate our remodeling schedule and the quality of work he provide. It looks great and we’d definitely recommend him and Pella to our friends and clients.
Rep Dave OBerto came to the house; was very knowledgeable about the product. Gave me helpful tips on what to ask competitors. Extremely honest and forthcoming. Quote was quick.
Walked in to the showroom to ask questions about some new rollers for our sliding doors and everyone was extremely helpful. Even had the parts right then. Thank you all, you were amazing
Chris was great getting us set up for a new front door by walking us thru different options and explaining the whole project. Jay and Clayton did the install today (quick and good conversation) and the door looks even better than we thought it would!
I have just placed my order for 5 windows with David OBerto. He was knowledgeable and responsive to my questions. Looking forward to a great product. That will improve my home.
David OBerto was great, he answered all of our questions on the order, knew his window and door types, and was quick to respond. We definitely noticed both better heat rejection, and better insulation against the cold. We also did a storm door, which were loving. Overall, very pleased with our sales rep and the Pella windows !
Recently we discovered we needed to replace 10 windows and our triple wide sliding glass door, as they were starting to fail on us. We reached out to Pella of Denver and had an amazing experience with David OBerto. He arrived promptly, was always professional, walked us through the entire process, and even showed us why our previous windows failed. Through the whole process David was honest, a quality that is hard to find these days, as most sales people are pushy and dishonest to make their sales. Having to buy new windows is not an overly glamorous or exciting experience, but with Davids help it was as easy and painless as possible. I would recommend Pella of Denver and David OBerto to anyone looking for a world class experience! I know I will be recommending him to all my friends and family moving forward.
I needed a rotting door replaced. They were quick to respond and communication back and forth was easy and smooth. I worked with Chris, and he was very easy to talk with and helped me get the right door at an affordable transparent price. I really appreciated that he just helped me with what I needed and didnt lay on the pressure to do more like some other companies I got bids from did. I would definitely recommend Pella and will do business with them again when a need arises.
Had to have my track and wheels replaced in my Pella patio door. Claire Fessler In customer service was amazing. She got all the numbers from me and ordered the correct parts. Luke from service came out,replaced everything promptly. It is awesome to be able to open and shut our door with just hand. Thank you for your great customer service and professionalism.
The guys from Pella just finished installing our new door and we could not be happier! Our installers were Dustin, Dave, Max and Tyler. Each one of them was friendly and professional. As I watched them take out the old door and install the new one, I felt pretty sure that this was the level of care they would use when installing a door in their own homes. They kept things extremely clean during the whole process, not just after they finished. They showed up 10 minutes early, and worked efficiently with a minimum of noise outside of what would be expected to remove and install a front door. I would highly recommend these installers to anyone, and Im confident that they would not be disappointed.
Installer Shane Sverak and his assistant Levi did a great job. They were thorough, timely, professional and personable. We are very comfortable with the process and results.
Dave Oberto was great! He and his team were very professional. The installation went smoothly and they got it done in a timely manner. I can recommend Dave and Pella without reservation!
This review is quite late, but no less important. In January, Josh installed 2 very large, heavy windows for me. He did a wonderful job. He arrived on time. He was pleasant, considerate of my home and my pets. He worked efficiently. When he left the windows sparkled and the house and deck were entirely clean!
Shane S. and Levi are the BEST!!! They were detailed, knowledgeable, courteous and the windows look fantastic. I could not give a higher review!!!
I had ordered windows in October/November with an install date of December 11. The install was going fine until the last window and it was determined that the project manager had ordered the wrong size window. The installers said it would be a few days and they would be back to install. Fast forward 2.5 months, several phone calls (with no response), my final window was installed. No apology, no reimbursement for heating while having a very poorly and half installed window during our coldest months. I had to talk to someone in the ACCOUNTING department to try and get ahold of anyone, which did nothing because the sales person I used never called me back. As a real estate broker, I use vendors that I think will do a good job for my clients. I cannot and will not be referring any business to Pella. Side not, installers were all great!
This will be the second time we are installing pella windows!! I highly recommend them, so far everything has been very easy and our salesperson Matthew Griffin has been very helpful and easy to work with.
I own a large home in Boulder County with ~30 year old windows, and I worked with Colin Winistorfer to order a full replacement of about 40 windows in total. Colin is extremely professional and knowledgeable, and he was very respectful of our home and the necessary COVID precautions. Our project is complex, and I really appreciated Colins patience and responsiveness as we made several changes to the project in order to get it finalized. While the work has not yet been completed, I shopped around a lot, and I am very happy with the fair pricing provided by Colin for top quality windows. I will post an updated review when the project is complete.
Shane did a wonderful job installing an entire house of windows and doors for us. He was punctual, knowledgeable, cleaned up every day, and communicated what was going on throughout the install. I highly recommend him for installation of this product. These were replacement windows from an insurance claim. Our house originally had Pella windows and we have had very few problems in 26 years with them. I love the built in blinds and the new features they have added over the years make them even better. The sun defense glass is helping with the southern exposure.
Several of the new windows from Pella did not even work. Can you believe you pay $4000 to $6000 per window and they arrive, get installed and dont work properly? We had to call the Denver, CO Pella project manager probably 6 times before he would return a phone call and get scheduled to come and look at the problem. He came to evaluate and then never followed up with the plan. I had to call him several times afterwards to even get a response about what the repairs would entail. 6 to 8 weeks later, our replacement products arrived from Pella. The installer installed the replacement products. Guess what? They were not the same style. They are wrong! Can you believe it???? The installer didnt check the style of the window before putting them in? What do they say? Measure twice, cut once? Then this installer said the first installers werent Pella installers. Pella contracted the original window installation to a 1099 sub. So this second installer, a Pella installer, said that was part of the problem. So why werent we told by Pella in the first place? Why werent we given the option to have a Pella installer versus a 1099 sub? We had to wait two to three months for the first windows. Why not wait an additional two to three weeks to get the best installer? The second installer, the one to replace the original windows that did not work, noticed that a Pella door, also part of the original project, was installed crooked. It was also damaged in the original install and needed to be replaced. So in replacing the door, he noticed the original installation was off by about 3/8 inch. Thank you Pella installer for noticing this and putting it on the list to be fixed for the third time Pella will come out - probably in another 2 to 3 months. At the same time, shame on you Pella installer for installing windows with a different style.We have newer Pella windows in other parts of our house. Weve had similar problems with this franchiser in the past. Two of our major windows installed previously still do not work properly. We love Pella windows. We strongly encourage you to find a different franchiser with whom to work.
I would highly recommend Pella Windows and Doors. Very pleased with my sales rep Colin Winistorfer. Colin was great. Very knowledgeable and upfront about the windows and the process. He was a pleasure to work with. The project manager Bobby Brinkhaus was great. Answered all my questions. The installation team was also great. Courteous, efficient, and tidy. The process from from consult to installation was seamless and great! Will definitely use them again.
We are very happy with our Pella Windows! Instantly noticed the difference in home comfort and quiet. The entire process, from sales, to installation to follow-up was handled professionally and timely. Everyone involved was super helpful and responsive to our needs. The installers were excellent and delivered quality work. Worth every penny for the ease and quality of purchase and installation!
Joey and Austin did an amazing job installing our windows. They were professional, timely, and safe (especially amidst COVID-19).
First this: I simply dont do surveys and feedback. But, I had such a positive experience with Andre, my Pella installer that I have to comment. He led the team that installed seven single-hung and two double-hung windows. He was intent on making every detail perfect. It was a classic case of someone doing work for you as if he were doing the work for his own home. Just perfect.
I had an excellent experience with replacing all the bedroom windows in my home, with Pella fiberglass windows, just before Christmas.My project consultant, Casey Nelson, was professional and responsive throughout the project.My installer, Shane, was so professional, and made me feel comfortable throughout the installation. His experience really made a difference.At the end, he walked me through each room, to make sure I was happy with all the windows, and helped put everything back in place.The actual install took less time than I had anticipated, and Im very pleased with my new windows.
I wanted to express my sincere gratitude to the great folks at Pella in Denver. I am one of their Certified Contractors and have found them all to be very supportive of me and my customers for many years now. They are very knowledgeable and responsive to every call. Thanks to everybody at Pella for making a high quality product and staffed by high quality people.
Went with Pella because of its established business and brand. Had 5 old windows replaced. Its been over a month from when they started, and its still not finished!
I love my new patio door. The blinds inside the door make for a cleaner look!! Pella made it easy pick the door and they will do the rest. Prefect measurements, friendly and clean staff. They easly accommodated a new date when life threw a curve ball. If I ever need another door I will be giving them a call
Andy Fitzgerald is a professional and timely sales rep through and through.He manages many projects and clients yet his efficiency makes each client feel thoroughly cared for and comfortable.Andy offers a boutique service for a large company which is perfect for developers and homeowners alike. Most recently - he came to a tough job site and proposed a cost conscious resolution to an architectural oversight. His dedication and ethics shine. Thanks Andy!
Pella makes very high quality windows. And if you want windows that look like old-school mullioned windows, but have all the latest technology, then the Architect Series is for you. Then for the service you need, look to Pella of Denver / Pella of Colorado to guide you through the process of getting the right windows for your project.
The installation team was great. Company responsiveness to pre and post installation questions was extremely poor! I eventually had to escalate my needs to the GM in both circumstances to get satisfaction. That shouldnt be the case.
Thank you - David Clark came to fix our living room window. The gear was striped so it wouldnt open or close. David was excellent. He advised what he was going to do first and then fixed the window. Very good customer service. He asked if there was any additional issues or if we had concerns regarding the window before leaving. Look forward in doing business with Pella again.
Had an appointment for a consultation last week that Pella confirmed on two separate occasions. My spouse & I took off early from work to be home for the appointment and Pella never showed up nor called. Placed a call to the corporate office a few days later & they stated the local branch would be calling to follow up. Still have never heard from them.
Lynn (at the front desk) is fantastic! She listened to our needs and helped us find the best windows for our project. She is kind and genuinely cares about the customers she meets. Pella, Lynn is an asset to your company!
Salesman described completely and accurately the sliding glass door we ordered. The installation supervisor was on top of the installation insure it went smoothly (it did). The installation team did an expert and complete job taking care of all finish details and cleaned up after their work and promptly removed all debris on completion. We were very satisfied.
This is a review of the installation process by the Pella Team.To add a little credibility to this review, my work for several decades has been within engineering companies and interfacing with demanding customers.Prior to the installation, all my interactions with members of the Pella Team were professional: this included Sean, the project lead, and Chris and Melissa who arranged the installation -- They were very responsive to my questions and flexible with scheduling.The actual installation was completed by Shane and Todd. I cannot say enough about how pleased my wife and I are with every aspect of the installation performed by Shane and Todd which took place over four and a half days. They have exceeded my expectations in every way and I have been especially outstanding in the following areas:- Punctuality- Attention to detail- Ability to problem solve in an older home- Meticulous- Cleanliness and- Customer interaction.As highly skilled craftsmen, I could give numerous examples for all the above, such as how the window casing was modified to work with backsplash tile, or how the caulking was detailed just right. Instead, let me simply say it has been a pleasure to work with this team.I gave 5 stars to every area except value because the windows were just installed today and I need to see them perform so to speak. While expensive, all my research indicates the windows are a solid investment.My wife and I are very satisfied customers!
The installers were on time. They were polite, courteous, informative, helpful and several other positive adjectives. The installation experience was as good as the window itself. The window we had installed is fairly small (2 x 2) casement in our closet - specifically used for ventilation. Surprisingly the UV treatment of the window has reduced the temperature in the closet - This was unexpected considering the small size of the window. The sales staff (Cliff) was awesome along with the rest of the crew. The installers (Dustin, Dave, Max and Tyler) lined up to introduce themselves upon arrival, and made sure the experience was seamless. They used drop cloths, vacuums, the proper tools, and when they were complete I didnt have to do any added work other than open the window. The folks at Pella organized the entire project and scheduled everything. Pretty simple from my side of the project. Totally enjoyable, and highly recommended!! An important comment from me here - I had other quotes as well, and the pricing was similar. However, with the quality and workmanship of the product and installation, I will be using Pella again for my next window project - and I feel confident I wont have to get additional quotes.David
Tip top install and quality very satisfied
Let me start out by saying that I am very happy with the windows that we bought from Pella. We replaced all the windows in our home and they look great. Mike the salesperson that helped us was well informed and got all the measurements spot on. Melissa the customer service representative was flexible and very willing to help. Unfortunately the positive experience ended here.When we took delivery of our windows the truck driver backed up into our house, crushing our gutter and fascia. I told him that these things happen and that Im sure Pella would take care of it. I was completely wrong! Ive spoken with Pella (Mike, Melissa and Ben) about this problem multiple times asking simply that Pella cover the cost of the repairs and weve gotten about absolutely nowhere in almost 6 weeks.We did also have an issue with our $12,000 bifold door. The latch came installed backwards and the lock doesnt work. Apparently this is being warrantied but I have my doubts that it will be taken care of. In the mean time our house is unsecured. I will update my review based on the response from Pella.As much as we love our new windows I simply cannot recommend Pella. This company has poorly handled the situation leaving a terrible taste in our mouths!Update: Not sure if it was a coincidence or not but the day after posting the above review Pella sent out two technicians and were able to fix the lock. I also got a call from Pella saying they were sending out a check to cover the damage to the house. I am glad that the issues have been handled, I just dont understand why it had to take so many calls and over a month for them to take action. They have a wonderful product but really need to back it up with with quality customer service!
Was misinformed by the representative on showroom hours of the Denver location. Please update your recording as well. Wasted 30 minutes driving here. Denver showroom is closed on Saturdays
I just got 3 windows and a patio door installed. Of course the quality and beauty is just what Pella is known for. However, Im not writing this review because of the amazing product. More importantly, I want to give praise to the group of people responsible for the installation. All the way from the delivery guy, Dan Harvey, to the very skilled Dustin, Dave, Max, and Tyler, I am impressed. They are all pleasant and respectful people. They patiently answered my questions, protected my property and flooring, and cleaned up after themselves. Welcome guests! As for the quality of the installation? Perfectly square, blended putty and clean, precise caulking. They even got finished early!!! Pella is great, but the crew is outstanding. Thanks guys!
We have been trying to get a window casement and window repaired since July. It is now September. Today I sat on hold for 30 minutes and *no one* picked up the call. Pella staff is incredibly unreliable: two virtual calls missed because they mistyped the information into their system; a face to face meeting missed because the sales person was sick but no one bothered to inform us - we just had to figure it out on our own. When a sales person did finally show up he said he knew what we needed and then disappeared. No follow up. I tried following up with the Denver office, who said they would figure out what happened - a week passed and no return call from either the salesperson or the repair department. You may like those *new* windows but heaven help you if you need to repair one!
I have been trying for weeks to get a replacement door handle for our patio door, one with a lock. I special ordered with claire, gave her all the details she asked for, and its a new handle that doesnt have a lock, or a faceplate to remove to put a lock in, which I found out after they sent out the locking mechanism, and tried to remove the faceplate. How many times does a person need to call to get something resolved? If/when it happens, Ill let you know. By that time, we might have a new patio door, not a Pella though.
We worked with Nathan and the Team at Pella to replace 40+ windows and 2 doors at our home. What we really appreciated beyond the quality of the windows and doors was how they completed the project on time during the exact time period they estimated. With any type of construction project, we have always had schedule slips and other issues. There were none with Pella. The Team that installed our windows is very professional.
Audra from Pella did a great job helping us understand our choices on updating our windows. She took great care in understanding our needs and our budget and gave us choices that matched our home. Importantly, she really listened to us and took great notes on our window type and dimensions that made everything easier! She is thorough, professional and has terrific follow up skills. I wish all our contractors were half as good as Audra!
I had been obtaining bids for egress windows - and had other companies push their high end vinyl at me... I wasnt thrilled with the price for the quality of the windows by these other companies. I was referred by a friend to Sam with Pella. Sam was an absolute delight to work with. He came to the house, listened to the experience Id had with the other window companies- and offered up solutions from Pella. It was clear Pella was by far the superior option for my egress windows- and Sam took care of everything for me. He made the process pain free and easy. We will be back!
My wife and I worked with Conor Flynn on a project involving the replacement of 10 windows in our home. Conor is extremely knowledgeable with the Pella line of windows as well as all of the fine details. This was very obvious given his ability to answer all of our questions with ease. He was very friendly and helpful in every aspect of this initial window replacement process. We already have some Pella windows in our home from a remodel that had been done in 2002 and are very pleased with how they have held up over the years.
Blake and Jim worked together to find a creative solution to a broken crank on a 1968 Pella casement window. I had given up hope on the repair after ordering various parts that didnt fit Blake and Jim went beyond the call of duty to solve a difficult repair problem. They also were respectful of the Covid19 safety measures. Wonderful, professional representatives of Pella.
This was a great experience throughout. High professionalism at every level of the organization that we encountered. Excellent work ethic by all. It was amazing to watch the installation crew work as a team to eliminate any down time.
Connor Flynn visited with us concerning hail damage we incurred back in July. The report he and Devin prepared for our insurer was fantastic. Very professionally presented, very carefully documented and a credit to your company. We look forward to working with you to complete the repairs. All of our contacts with Pella have been positive. Thank you.
My experience getting Pella windows installed was fantastic. The crew was punctual, finished ahead of schedule, was very considerate, and left the space totally clean. The company made certain I was pleased with the process from beginning to end. I have no reservations recommending them.
Just got our new Pella windows this July of 2019. They are stunningly beautiful and the install was excellent and very professionally done. Casey, our Pella representative, was amazing in helping us resolve our hail claim with our insurance company so we could get full window replacement. The personal attention you get with Pella of Denver beats any window company or big box store out there. We highly recommend Pella!
We recently had the pleasure of doing business with Nathan Anderson, Senior Project Consultant with Pella Denver.He was timely, professional and extremely knowledgeable on all Pella products.In the past, our buying experience with Pella has been outstanding. That relationship continues with Nathan Anderson due to his excellent customer service skills and product knowledge. We thoroughly enjoyed doing business with him.We are always confident we are getting the best customer service and product when buying from Pella.Thanks for making our experience a great one, Nathan!
This was a great experience from beginning to end. Pella Doors of Denver was great to work with and our install crew from DB Carpentry (Dustin, Dave, Max and Tyler) not only did a great job of installing but left the place spotless. They were also friendly and easy to work with. We would definitely do business with them again.
The quality of the windows and expertise of the installer, Shane, was second to none. This is a trustworthy company with great, open communication and a solid product. My project included replacement of all windows in my 25 year old home which I wanted to do as step 1 of a an energy efficiency project that will eventually include solar panels.
The quality of the product is great but the quality of the sales and install team is even better. From my first consultation with Casey to the order verification with Chris to the install with Shane and DJ, couldn’t be happier. These guys have an awesome product and they do an amazing job. Thanks!-Andrew
Awesome experience from start to finish and I love my new windows!!! My sales rep Conor Flynn really knew his stuff and made sure I picked the right window. He was so helpful!! Install went great, the installers were so quick and clean. 100% would recommend Pella windows to anyone
Really good windows and doors. I can tell the difference in how easy to keep the house cool and quieter. Dustin, Dave and Mac did an excellent job installing my windows and doors. Great guys and a great job. The installation looks amazing and I am very particular.
You get what you pay for with Pella; I am on my second project with them and their product, professionalism, installation, etc is top notch. The front door I had installed blew away my expectations. Eric Van Valkenburg helped me with my second project and was great to deal with. I would definitely recommend.
For the money we spend on Impervia double hung, and casement windows. I am not impressed. We build a home ordered them a head so when we put them in. The glass broke nothing we did we had a glass company come out and GC and there were no pits but because we ordered it a year a go and when we put them in they told us the warranty has expired shameful.... During the really cold days in Colorado we get moisture and frost inside again shameful. Now the casement handle keeps coming out and the wind catches the edge of the casement and the hooks are not lined up so you have to mess with them to catch and close. shameful. For the money I probably went with champion, or any other window company and got better windows. Buyer beware....
Weve just had a bow window replaced in our home and absolutely love it! The experience weve had from start to finish with each member of the team was wonderful. We now have fully functioning windows that look great and are so wonderfully clear - the new clarity is similar to the experience of getting new glasses. Highly recommend.
I had an external french door installed today and I am delighted with the results. The door is exactly what I wanted and it is a great quality. The installation was more complicated than typical, so I was holding my breath. My home is over 100 years old, so matching the trim and quality is important to me. A team of 4 very professional installers/carpenters were at my door promptly at 9:00 AM. (Dustin, Dave, Max and Tyler.) Dustin ran a tight crew and they did exemplary work. They were clean and efficient, and their workmanship is exemplary. There was an attention to every detail and it shows. I have had a great deal of work done to my home in the last year and this experience was the best. I would use them again without hesitation. I also strongly recommend them. I also want to mention that Kip and Cliff spent a great deal of time expertly matching my century-old trim so the new door matched. A thankless endevour that I greatly appreciated...
The Pella crew of Joey and Ryan did a wonderful window installation last week. They were a dynamic duo and I highly recommend them and Pella products.
Our replacement windows were delivered on October 14 by John Douglas and another man, and the experience was first class. John went out of his way to make sure we received everything and made us feel comfortable with the process of unloading. Well done!!
We had a completely positive experience with Pella and have no complaints. Our consultant, Troy, and the installation manager, Kip, were very pleasant and easy to work with. The installation crew, Ryan, Joey, Scott, Andrew, along with all of the additional crew members, were polite and considerate and left our home clean and took the time to move our furniture back in place. I would definitely recommend Pella to others and will use them again.
The staff is very helpful. A person on the floor politely greeted us and got a saleswoman, Megan, who was very helpful. Megan helped my Father and I find some older window parts and was nice enough to provide us two different parts for a very good price! Thank you Megan for a great customer-service experience and for finding the parts we needed!
From the initial visit from Perry Owen through the installation by Shane and Dallas, the entire process has been great. The quality of our new sliding patio door is the best available and the service has been the perfect complement to the product. Perry is extremely knowledgeable, attentive to detail and committed to customer satisfaction. Likewise, Shane and Dallas, who installed the door, took pride in the product and in their own skill - insuring there wasnt a single smudge or fingerprint on the door. We would have been proud to have dinner party guests looking at and through the door immediately after the installers left.
Excellent in all respects; from sales coordinator, Nathan Anderson, to project manager, Shawn, to installation crew chief, Julio. A well-oiled machine with beautiful results. Amazing experience with everyone associated with Pella. A wonderful experience start to finish. Thank you!!
We are very pleased with our new french doors and front storm door! Nathan was very informative and helpful, and we appreciate Shawns expertise -- along with Dustin and his crew of installers who were promptly here on time and very conscientious of their work.Thank you for a job well done and such beautiful, fine quality doors!Debbie
Shane Sverak is the absolute best installer. He makes sure that his work is completed to the highest standard! He doesn’t cut corners and his eye of detail is amazing. Shane has integrity and is hardworking. Pelli has an extraordinary worker which in this day and age is very hard to find!Anne Duran
My New Pella Windows are gorgeous! I am impressed with the quality of the product and with the company as well. I appreciated their attention to each step & detail. The installers on my project (Shane & Chris) were friendly, timely & good at what they do. Several Pella guys stopped by to see how the project was going. A positive experience throughout!
Blake and Dave with the service team were outstanding and did an amazing job for me on my project. Super professional and knowledgeable. I would highly recommend Pella windows, the service team was very easy to work with!! Love my Pella windows!!
Eric came to our house, discussed all the possible options (more than I expected since our Park Hill House has doors that are too short for standard doors), went step by step with us on each part of the door, from hardware to even the color paint that goes on the inside of the jamb, and discussed the entire install process from removal of the old door to the replacement of the trim and clean up. It was impressive.
Needed emergency repair on sliding door. My wife drove to the Pella store in Denver and they were great. Very helpful. Made sure she got the right part. They went out of their way to make sure it was not a wasted trip