Came in today as a new patient after calling only a day ago (yesterday). Getting setup over the phone was a breeze. I came in the next day, and everyone was kind and courteous, from the person who greeted me to the tech to the front desk.Dr. Hoover is both personable and efficient! Happy that setting my vision care was this quick and easy! 🤗

Bret the GM and Matt his associate were beyond helpful with finding glasses to fit my taste and my features... They provided so many options they looked fantastic that I ended up buying two! 5 starts would recommend.

Very friendly and helpful. Gave great opinions when I asked. Fun cute styles of glasses to choose from with great prices. Wouldn’t go anywhere else without checking here first. Thanks Brett

I went to lenscrafters just recently and had a wonderful experience !! Dr. Hoover told me things about my eyes no ones ever told me. Ive gotten the most of my exams done throughmany military doctors and said nothing, with the new information that has been shared with me im taken alot more precautions. Ms. Sandra was also wonderful, working with my schedule on order to be seen with the fallow ups. This establishment is very professional, and they Is genuinely care about their patientsThis place is highly recommended

Meriem was awesome! Greeted me and made me feel welcomed as soon as I walked in the store. She made my experience super pleasant and I’ll be coming back to get frames here soon.

Merien and Caleb were so nice and super helpful helping me find a pair of glasses. Will definitely be back when I need another pair. Highly recommend!

Best service, warm people. No pressure to buy. Great doctors. All around great place to care for your eyes. Thanks Meriem! 😊

Betsy was very helpful. I had to go to work and she was super polite and quick. Thanks so much

I love this LensCrafters. Their glasses selection is amazing, I can always find something stylish there. Bret, the store manager, is a pleasure to work with. He’s very friendly, professional, and knowledgeable. He went through all the details with me to make sure I was comfortable with my purchase.

Had a great experience at LensCrafters in Cherry Creek mall. Worked with Betsy, who was very helpful. She showed me all the new styles and helped me pick out the perfect pair of glasses. Thankful for her help because I’m terrible at making decisions! Will definitely head back to this LensCrafters location next time I need new glasses!

I have been to this LensCrafters location two different times with lenses not purchased from here and have been given amazing customer service both times. The staff here is pleasant and knowledgeable. During this visit in particular, the manager Bret spent a lot of time and patience on helping me repair my glasses. He also gave me insight into the reason why I had broken two different pairs of glasses in the same way. I will be sure to use this location the next time I am shopping for frames!

Popped into the store last week and noticed it seemed short-staffed. Betsy quickly acknowledged me and told me she’d be right with me as soon as she finished helping the customer she was with. Betsy was very helpful and communicated nicely to the other customers who could also see she was short on help. Thanks for being aware of your customers Betsy! It’s nice to be treated with quality customer service. Will be going back!

Matt was super cool and helpful when I came and picked my glasses up very. Meriem was very nice and helpful as well!

Great team to work with. Caleb is an awesome and attentive manager, and Miriam is very professional and makes sure things get done.

This Lens Crafters has amazing service! Lule and Yvette are super knowledgeable, professional, kind, and very talented. Lule helped me choose my favorite glasses ever and has remembered my name ever since our first meeting and Yvette helps me to keep them fitting properly. This is the kind of impeccable service that keeps customers loyal!

Jenny was friendly, professional and very helpful to me choosing my new glasses for night drivingThank you !

Caleb was an amazing help. I had one pair that needed to be adjusted after buying and he spent the time to keep bending them to fit my ear. The other pair needs new frames and Caleb and Brent are working to find the color is like in stock by calling around to other stores. Couldnt be happier.

The store and Caleb are phantastic. Very professional and knowledgeable. Bought multiple pair of glasses and definitely will come back

Customer service was wonderful! I was assisted at every step of the process, the eye exam was quick and the assistance I received when looking for glasses is unmatched.

Meriem and Caleb were prompt, professional, and knowledgeable! Thanks folks.

Great help from Brett Brumelle in picking out my glasses and lenses. Explained in detail each option. Made sure I understood everything prior to payment.

Ive been here multiple times and the staff is always polite, professional and very helpful. They were very patient with me when I experimented with progressive lenses. They werent for me but the Lenscrafter team worked with me every step of the way to find the right lenses. Customer for life!

I came into the store to order contacts. My outside eye doctor was giving me trouble with not releasing my script, sandra went out of her way and got me my script and was able to place a order. Great staff amd energy. Thank you !!!

Had a great experience at the LensCrafters in Cherry Creek! Went in to purchase a pair of prescription eye glasses and was surprised to see such an expansive selection of eye glasses to pick from. Betsy was super helpful, friendly, and professional in helping me pick out a great pair or eye glasses. She went above and beyond with customer service. I definitely recommend this location if you’re looking for eye glasses!

Extremely helpful staff. Patient and gave advice about styles and features without being pushy.

The staff were very kind and helpful. They worked with me to get me the perfect pair of glasses.

Meriem was fantastic and so kind. I need an eyewear adjustment and she made me feel important and valued (which I needed today)!

Jenny was wonderful. She helped me find exactly what I was looking for. Bret was very nice and helpful as well. 👍🏼

I went to go pick up trial contacts, and the lady behind the counter was great! She gave me a bunch of samples eye drops, contact solution, and explained how to use them. I purchased new glasses in March, and the anti reflection coating is starting to come off. I didnt have a warrenty on them, but Tony the manager said he would replace the lenses for nothing. I would recommend LensCrafters at Cherry Creek mall.

Fantastic service.Immediately helped me as I walked in.Jasmine was ready with every question I had.Helped me find a new frame to replace my broken pair. Checked to make sure I had the protection plan for me and then saved me another 30$ on top for the closet comparable pair they had for my aesthetic.I found my new eyewear location!

While I was purchasing my glasses the customer service was top notch and I am very appreciative of the help I received. However, once my order had been placed their customer service turned rude. I did call before the 14-day mark to check on the status of my glasses because I was told by a service representative they may be completed early and that they may be in on Friday or Saturday since the lab was finishing up with them earlier in the week. (It is Monday) The two times Ive called early in the morning they have asked for my name and phone number and would call me back with the status and they never called me back. When I gave them another call they were incredibly rude on the phone. I get that you are busy but when I almost spend a thousand dollars on glasses here I expect to be talked to with respect.I will never be shopping at Lenscrafters gain.

Kaleb did a great job! He is very patient and very thorough.

Entire staff incredibly knowledgeable and helpful. Staff went out of there way, and always smiling.

I was fitted for Rx reading glasses at the very end of Dec 2020. The manager that helped me, Brett, was terrific, courteous, professional, kind and caring. The lenses were perfect, however after a few months the frames fell down on my checks and left indentions on my face. I took them back, hoping the frames could be adjusted and Brett did try to adjust them for a better fit, but mentioned my nose bridge was small and said I probably needed a childrens frame. He was very nice and helpful and said if I decided I needed new frames, he would replace at a discounted cost. The frames still werent fitting so I did return a few weeks later and met Tony, the assistant manager. WOW, what a nightmare! He was officious, arrogant, rude and clearly irritated that he had to speak with me. He never offered any solution, words of understanding, kindness or sympathy. He quickly walked away to call Brett and said Brett was not authorized to offer any solution after 30 days and there was nothing more he could do. When I tried to explain Brett had made the offer well past the 30 day period, he cut me off, sarcastically said Have a nice day turned his back on me and dismissively walked away. I called the store later to get his full name and determine if I could still purchase new frames and he quickly hung up the phone on me. I have NEVER written a bad review but this treatment was beyond belief. HIs behavior made a mockery of customer service; he is a disgraceful representative of the LensCrafters brand. What a disastrous experience, when my only request was to be fitted with the correct frames so that I could read properly without creating creases on my face.

I cant say enough about LensCrafters at the Cherry Creek Mall. Everyone there is warm and extremely helpful. They want to make sure you have a good experience. They pay attention to detail and want to get everything right. A special shoutout to Tony and Yvette. Theyre great!

I had a really great experience at lens crafters!

Great service and lots of choices to pick from. I’ll be coming back!

Lule was incredibly supportive and helpful through out my sunglass purchase. From finding the perfect pair to ensuring I received all the discount perks, she lead with honesty and care. Thank you Lule for your patience and kindness.

Betsy and crew including Caleb took exceptional care of me and all my needs! True professionals!!!!!

Miriam was very helpful and Dr. Hoover was very nice and professional

Meriem and Bret have been very helpful

Went in for an eye exam and to get a new pair of glasses/contacts. The doctor was rude and didn’t seem like she was taking her time with my appointment. She seemed very rushed. I got a new prescription and ordered contacts from them and when the contacts arrived they didn’t even fit my eye correctly so they are super uncomfy!

Caleb in the Cherry Creek location was great!

Ashley and the rest of the wonderful staff made me feel so at home. Amazing customer service and professional courtesy. I wouldnt buy glasses anywhere else.

I loved this location everyone was willing to help me immediately I wish I would of went to this location instead to do my eye exam. The location at the Aurora Mall was awful the girl that checked me in and took some pictures of my eyes was so rude and seemed to be in a rush no customer service what so ever. I couldn’t even get my frames here because I felt very uncomfortable there. I went to the cherry creek location and immediately got help there for this girl working her name was Ashley she helped me choose frames and was very friendly and polite I took my time to make sure I had found the right frames and never felt rushed. Will definitely come back to the cherry creek location and not the Aurora Mall location.

Always very professional. Helped me fix my 2000$ glasses when I thought I was out of luck.

Matt helped me good man

Professional service and friendly staff.

Meriel and Betsy were wonderful!

Brett is amazing. His customer service is over the top!

I cancelled an appt with them after I realized it was not in my network coverage. They called me and said they were now taking United Health, I specifically asked are you sure? last time you made me pay for it and deal directly with the insurance. The woman on the phone said yes, since two weeks ago we now take it. I come in, get my eye exam and they charge me fully for the exam on my credit card. If it is hard to deal with insurance companies, it is harder when the provider gives you the wrong information and proceeds to charge you when you are there after the exam disregarding that you had called them twice to check they had good info. This was a small charge all things considered, but this is unprofessional and could put other people in a real financial distress over bad information or lack of care.

The Assistant Manager, Tony, helped me with my very specific needs. He was patient, incredibly knowledgeable, and accommodating. I could not have asked for a better experience. Thanks, Tony!!! You’re awesome.

Awesome staff, great customer care

Matt and Meriem were fantastic!

I was told it would be 7-10 days for my glasses. After 10 days, they said they were in their lab in Tx, and would be in Denver in two days. After two days, they said, oh, another three days, after those three days I was told, oh they are at our lab in Ohio, and it will be another week. Really? Dont go there. Costco is less expensive, and they stand by their word. If I had gone to Costco, I would have had my glasses over a week ago. As it is, Im still waiting for LensCrafters. Also, just saw the frames I bought there for $100 less on Amazon.

Fantastic experience at the Cherry Creek LensCrafters when I purchased a pair of prescription sunglasses. Stephanie assisted me, answered all my questions, and did a great job making sure the measurements for my eyes were accurate. The glasses were ready in less than one week. The store manager, Bret, provided me with the glasses, adjusted them to make sure they fit perfectly, and gave info on care and maintenance. All around great experience with an awesome team.

The worker were nice and would ask if we needed an help would check in with us to see how we were doing! Great place

The staff is so friendly and everyone really listens to your needs/wants. There is a closer LC to my home and work, but I pay the stupid parking fee to come to the Cherry Creek LC because of the way we are treated. They are awesome!!

Alyssa was very helpful picking out frames with me and going through the whole process. Everyone in the store was so collaborative and supportive of each other and helped me pick out frames. Tony seems like an A+ assistant manager. We had some trouble figuring out the cost with my insurance and he was very knowledgeable and able to figure it out right way. Im looking forward to my new glasses and it was a pleasure working with the lens crafter crew.

Bret and Betsy are incredible - they were so friendly and helpful. The entire staff involved in the eye exams are also great and made my first visit here a breeze! I really appreciated the whole customer experience.

Amazing customer service!

Dr. Winnicks office made my daughter wait for half hour (30 minutes after the scheduled appointment) before being seen for contacts f/u, even though we came plenty early to her appointment. Then the front lady overcharged the contacts order. She reversed the payment, but since I was paying with FSA I had to wait over a week for the FSA account to credit back, I the meantime, the office wouldnt order the contacts even to keep there and for us to pay there upon arrival and when the credit was back in the FSA card. So, my daughter is out of contacts, not because our fault, but because of their fault... and all the extra time you wait pass the appointment time is on you for the parking fee. They dont validate parking.

Very accommodating staff. Professional. Efficient. Covid protocol in place and made me feel safe. A large selection of glasses to choose from and I appreciated the recommendations.

My frames were broken from my old glasses but not my lenses. I was convinced to purchase new frames only to be told they do not have time to put my old lenses in them because it was time to clock out. The lenses were the same fit for the new frames. I had to go to another location where they did it with no hassle. I highly do not recommend this location due to this situation, the unprofessional, and inconvenience they will cause.

Very poor customer service. They called me at 6:45pm the day before my appointment (mind you after I’ve booked all week AND called them two days earlier to confirm my appointment) to tell me that they need my credit card to hold my appointment. Excuse me?I was fine with that but told the lady on the phone that I don’t give CC information over the phone but would gladly do it online and she told me that they don’t even do that. It’s the 21st century...if you “need” a CC to hold the appointment you should offer that functionality on your website when people first book.I’ll gladly take my eye exams to Visionworks. It costs less than the $112 eye exam anyways for those of you struggling during Covid times.(UPDATE:I beat them to the generic “we’re sorry” email they’ve been sending everybody and this is the even more generic response I got from Customer Service:Thank you for contacting LensCrafters!We have received your care form and we are so sorry for your experience. The Doctors in the store locations are Independent Doctors of Optometry that are not employed by us and sublease their space from the store. Due to this you will need to reach out to the doctors office for further assistance. We do sincerely apologize for the inconvenience.Again, thank you for contacting LensCrafters. Have a great day!Best Regards,Maggie TLensCrafters Customer ServiceDo yourselves a favor and just go to VisionWorks. It’s $79 for the basic exam and the customer service was impeccable when I went on Saturday (yes they were able to get me in at the same time as the appointment LensCrafters cancelled).I recommend looking up Dr. Haney. She is amazing!!!! Never going back to LensCrafters again! )

My first pair of adult sunglasses broke within one week. After purchasing $15 drug store sunglasses before shelling out almost $200 for this pair, I nearly shed a tear.After presenting the situation to the Associate Manager, he returned that pair and gave me a new pair. From sad to happy customer!

While the sales team was great, the management team would not read over my file or return phone calls. In fact they asked me to purchase new glasses after their team broke my frames and the lenses were brand new. On top of that the replacement glasses arrived without anyone calling me. I called and a sales associate told me the manager would be calling me to explain the situation. The management team never called me nor did they speak to me in person when I went in to pick up the glasses.

Ashley in the Cherry Creek Denver store was great to work with, helped me pick out the best frames and explained all the option

Ashley and Lule helped me with a fussy glasses adjustment and they were awesome, continuing to maintain LensCrafters’ great reputation! Thanks!!

Tony is the most helpful and incredible person to work with. He goes above and beyond.

Amazing experience! First time glasses for me! Bret and Anthony gave us honest feedback on the right frame for our face and made us feel special the moment we walked in, staff was great! I’m glad we walked in! Glasses are an investment in my vision but also how sexy I look so I’m 100% satisfied with their recommendations!

Great staff. I had a wonderful experience today.

Caleb was a Rockstar, helped in everyday needed!!!

Women at the front desk were very nice and super helpful. Woman doing the eye exam kept telling me I should be able to see and read the letters projected. I couldnt. The whole reason I came to get an eye exam was because I have been having a harder time seeing... She seemed like she was having a bad day and letting it affect her. Not a great experience and will not go back.

The worst!!! They canceled my appointment. I showed up and they were completely nonchalant even though I had an appointment confirmation. I showed them the confirmation and the response was “too bad, we can reschedule you”.The store was too crowded and NOT following covid protocols. The store is in the mall and mall was a complete cluster as well.I touched a few frames on the way out and nobody wiped them (or even noticed I was touching them). No freaking way I’d try anything on.The cancellation was a blessing in disguise. Thanks for sucking so bad lense crafters!!

Caleb was amazing!

Lule at the Cherry Creek store was amazing! She was so personable, knowledgeable and efficient! She was able to fit me with the most wonderful pair of glasses and I’m so excited to start wearing them!

Jessica was my Optician last year and she was great! So nice, friendly and fast. This year I called and made an appointment on a Monday to come in the following Thursday. Im driving home on Wednesday at 515PM...the day before my appointment when they call asking for a credit card to hold the appointment. They shouldve asked for one when I booked. Needless to say, I wouldnt pull over and give them one and they close at 6PM. This morning I called to give my credit card and they gave away my appointment. The manager that I spoke with said she could careless and that they dont need my business. I asked if the old optician that I saw was still there and she said no. Now I know why this particular Lens Crafters is being run so poorly. Id make an appointment at a neighboring store if you could and avoid this mess of an operation.

Anthony, Lele, and Bret were super friendly, super helpful, and a real pleasure to work with. They made my son feel welcome and happy, and as a Dad, I really appreciate that. Thank you so much--you folks are awesome.

They reached out to me to remind about the upcoming doctor appointment. The lady told me that they require a credit card number to make an appointment over the phone. When I refused to provide my credit card number and just asked to cancel my appointment, they said ok and instantly hang up the phone. What a low bar for customer service. STAY AWAY!

While visiting Denver I stepped on my glasses. They accessed my files in Corpus Christi and found my insurance had expired 45 days ago. Well they honored it and I only paid $25. for new frames. The lenses were ok.Only took 30 minutes.Very glad I had a national company that could help me while it of town.

Lule and Tony were amazing. Both went above and beyond to help me pick the frames. I will go back for their honest opinions and great customer service!

I went for a complete eye exam and I caught a virus/ cold. I have not been sick with anything since March, as Ive been following the Covid-19 protocol to the letter.Before I had the exam with the doctor, a tech had me do 4 tests on 4 different machines. She didnt wipe them in front of me nor did she tell me they were sterilized. I went into the exam room just across the hall and did not observe her cleaning the equipment.During the exam with the doctor, who seemed knowledgeable and competent, did not wipe the two pieces of equipment in my presence.Everyone in the store that I encountered had masks on and hand sanitizer.Its four days later and several rounds of megadose vitamin C, Im grateful I dont have Covid-19.It seems they did the bare minimum required of them. If you visit, I would ask them to wipe the equipment while you watch.

WOW Tony was phenomenal. Personable and professional when helping me understand the different costs with my insurance. Would come back just based off his standout customer service and help. Both Taylor and Diane (not sure her name, she was new, though) were very helpful as well, I definitely felt comfortable with everyone.

Pretty disappointed as I booked an appointment online on my day off...I put a random number as I dont like giving my number out online. I showed up and was abruptly & rudely greeted by the manager, Lassandra I think her name is, to tell me they tried calling that number 7 times but couldnt get ahold of me as it was a random number. Their protocol when this happens is to pull appointments off the books (didnt see this practice denoted on the website) and they didnt think to look up my name as I had been in before. Years ago, but still there could have been a small issue resolved. I had to rebook and ended up canceling as I will be taking my business elsewhere. Bummer the customer service was lacking and if this situation was addressed in a much less accusatory manner I would have been just fine with it. Maybe she was having a bad day, but still no way to treat potential customer.

I work for Luxottica and this Lenscrafters location has a lot of work to do in training their employees in customer service. Theie new COVID-19 policy is to take a card over the phone when you book an appointment because people havent been dousing up for their appointments. Someone called after I booked online and I explained my debit card has been hacked 3 times in the last year and Im not passing out the number to anyone. They cancelled my appointment and I didnt know until later that evening. They didnt call for that, they emailed. 🙄 I made another appointment for the Park Meadows location. No card needed.

This review is for the optometrist office located in the Lenscrafters. I have gone there several years now and have never missed an appointment. I really liked them up until now. This year I got a called from some random number saying that if I dont give them my credit card number over phone, they were going to cancel my appointment. The woman was very pushy to get my card number. I told her I was planning on going to the appointment, but I never give my credit card number over the phone. This felt very sketchy to me. They then called me another day and asked again. I said no this time as well. They asked me to go down there to give them my credit card in person. I explained that I have a one year old, and Im not about to take him to the mall during a pandemic! They would not budge. They then canceled my appointment. I will be finding a new optometrist. I will not go back. I found this very rude.

This was the best experience I’ve ever had at a LensCrafters. Usually, I go in and pick my own new pair of glasses, hoping I get the best pair to shape my face etc. Bret and Lule, employees of the store, went above and beyond to go around the store and pick glasses for me to try on. I felt like I was in a fashion show! They gave me their opinions of which frames looked best, and the checkout process was super simple.

I had the best experience!! I walked in without an appointment. They did everything they could do to fit me in! My appointment was with Dr. Hoover. He was efficient but thorough. I told him the reason I hadn’t been to the eye doctor was because of cost. He told me about a program to look into for glasses. After my appointment, I went to look for glasses. They were out of my price range but the staff was great to help me find a look I liked. At my recheck appointment Dr. Hoover asked if I was able to look into that program and made my visit very much personalized. I will be returning! The experience was beyond great!!

Purchased glasses for my Son’s Birthday the end ofJuly. There were a number of mishaps on Lens Crafters end that prevented my Son from receiving his glasses in a timely manner. I was told my Son would receive a second pair for free. My Son was told he’d receive a discount. He picked up his glasses yesterday and none of those commitmentswere honored. I called the Store Manager. He was too busy to answer the phone. I left him a message. He didn’t call back. Extremely chagrined by Lens Crafters lack of care....and service.

I have to say that I did not set out to purchase glasses from LensCrafters. I was actually in the mall to see and purchase frames I found online at Warby Parker. I made sure they were in stock before I went but when I got there I was greeted by a barrier across the door and a representative who advised me there would be at least a 20 minute wait to enter the store. He was not pleasant and very much made me feel that my business didnt matter. I was extremely annoyed and wrote off Warby Parker immediately. On the way back to the parking structure I walked past LensCrafters and the store looked inviting so I thought I would check it out. There was a sign at the entrance asking customers to wait for a representative but the minute I came to the entrance I was immediately noticed, greeted with a happy smile and escorted in to begin my purchasing journey.With COVID a concern I found the store super prepared with a process in place to allow me to try on frames without a concern for my safety or the next patrons who may want to try on the same frames and social distancing that was on point. Impressive! I also noticed that when the store had reached capacity customers were still greeted warmly at the door and made to feel that their business was important.Carlos my sales rep went above and beyond in assisting me to find just the right frames. I explained things I liked and things I didnt and he made selections for me that were exactly what I asked for while taking into consideration lens size to ensure best results for my progressive lenses. He walked me through every option, including advantages of the additional protection plan and never pressured me to purchase once. I was so impressed with his exceptional customer service, the 30-day happiness guarantee, and the evergreen aftercare that I purchased on the spot - it was absolutely a WIN-WIN. Five stars to Carlos for ROCK STAR customer service! By the way, the entire staff gave off a very happy vibe and provided great and honest feedback (both positive and negative) throughout the process... I felt truly valued as a customer.To think I was about to return home with no glasses and upset that I had wasted a trip and would have to start over in my search... THANK YOU WARBY PARKER FOR YOUR TERRIBLE CUSTOMER SERVICE!! As a result I had the best buying experience for a pair of glasses that I have had in over 15 years, new glasses that are not only perfect for me but were surprisingly affordable, and the comfort of knowing there is a great staff at LensCrafters Cherry Creek who will ensure my continuing needs will be happily met with unlimited free cleanings, adjustments, and anything else I may need!!Thank you,New LensCrafter customer for life

Great product selection and helpful staff

$50 charge for the 1st reschedule of an appointment with 5 hours notice is a great way to make $50 and lose $1000, brilliant business model. I was not told this at the time of booking and they wouldnt even offer a credit for the charge to a future purchase.

Absolutely horrible service from the receptionist. Extremely rude and unprofessional. Would highly recommend finding another ophthalmologist or optometrist.

The first associate didnt seem too interested in helping me. Jennifer was much more helpful.

Not performing dilated eye exams. Charging additional fee, but not yelling patients until after the exam. Exposing pts to additional COVID risk

UPDATE so I responded to the link the owner provided below. I have now been passed around three times without any resolution. All I want is to see my eye doctor and get a new prescription and lenses without leaving my credit card over the phone. Is that too much to ask?I have been a patient at this location for over 10 years. This morning I called to make an appointment for next week, went through the pre screening. Insurance, et cetera and then was denied service because I would not give them a credit card number. Who does that during these stressful times? Penalizing a patient relationship because others havent shown up for an appointment certainly isnt professional. I have no other medical professionals requiring such a thing. So disappointed. Hate changing doctors but sadly will do so now. Identity theft is too big a risk.

The doctor was great. It was super fast and I didn’t wait long at all. The lady at the front informed me a lot about the glasses since it’s been my first time in a while. So I rate it a 5. Good place.

Worst experience I’ve had at a retail store in a very long time.I’ve been doing my eye exams and buying designer glasses at LensCrafters at Cherry Creek Mall since I moved to Denver in 2006.My last pair of progressive lens prescription glasses, bought in May of 2017, had defective anti-reflective coating; even the associate that looked at it said so, 6 months after I bought the glasses, but they couldn’t do anything about it because I hadn’t bought the protection plan, which I’m sure is a high source of revenue for the company.2 weeks ago, stupid me, went back and had another eye exam there and bought contacts.Today I went back still another time, which was my last day to use my VSP benefits.I picked another pair of glasses which had a $270 price tag. With the lenses, I’m sure it would have added up to over $500.I brought up the issue I had with the last pair and asked the assistant manager to put a note on my file that if that happened again they’d replace the lenses. He said the only way to get coverage was pay for the protection plan. Said it’s “company’s policy” and that employees that made exceptions to that policy lost their jobs.I think LensCrafters missed the customer centric conversation and has not read anything about the future of retail stores that don’t have a strategy to retain and attract customers.With all of the companies out there that will ship frames to customers for them to pick in the convenience of their homes, how long do they think stupid customers like me will continue to go to their stores just to be abused by their “corporate policy”?I hope they go down a lot faster than it will take them to revise their policy and stand by the products they sell and their commitment to customer service.

I have been to seven other eyeglass stores, but got the best service and prices and a wonderful sales person! She was friendly funny and I would definitely come back again and recommend the store!