Omar Zapata (manager) and Trace (associate) were polite, professional, knowledgeable, helpful, and went above and beyond in helping me choose the right phone and make changes to my plan that are going to save a lot of money each month. I cant thank them enough! Omar even stayed 45 minutes past closing time to finish the software update on my new phone and patiently went through every single detail with me before finalizing the sale.

Brodie was awesome today. He knowledgeably worked through the complexities of merging my American and British numbers into a new iPhone and navigated the difficulty that a lost phone presents when verification texts arent easily available. I also watch him smoothly move to assist other waiting customers while my phone was updating. The young man who helped me yesterday at this store was also a great help. He made sure I ended up purchasing an unlocked phone so having this new two country capacity could happen easily.

They stole my phone! And never cared or provided a solution.I went in January to switch and trade in 2 phones, they stole one of them and never reported to At&T, now I’m paying a larger bill and pay a phone as new when I left my previous perfect iPhone XR for a trade in which they stole.Been there multiple times to the store every time they say they will make things right and call me back and never do, next month when I get billed I have to go again and they never provide a solution or give me my money back for the phone they stole.Stay away from this store! Not only the fact the phone got stolen but me going every month clearly upset and they not caring is too much.

Hector and his team went above and beyond to solve the myriad of challenges I was having. He was quick, thorough and made me feel very comfortable with any question that I asked. Glad to have this be my store of choice!

Julian was incredibly helpful when I came in to explore my options for my next cell phone to buy. He really helped me feel much more confident in the transition from Android to Apple that I have been absolutely dreading/avoiding. Buying/upgrading to the latest cell phone models is a painful and annoying task (Ive been clinging to a Pixel 2 for too long just to avoid having to deal with it). He spent a lot of time explaining the pros and cons of all my options and now Im ready and actually more excited that I thought Id be to go back in and get it! I highly recommend the kind and patient folks at this store.

The staff at the ATT store in Cherry Creek both Brody and Steven (I hope I am remembering their names correctly) were extremely helpful, knowledgeable and patient with me as I was difficult. The time frame for the phone change over took longer than I expected but they both made it happen despite my frustration. Excellent customer service.

Waited for a ridiculous amount of time for them not to be able to help at all. Please check in on what people are there for before you sentence them to wait forever to receive no help.

Charlie V is hands down the best sales rep ever, he helped me get set up after a terrible experience at apple. Got me on an updated plan that was better and cost less, and solved my phone issue. This location delivers, seriously!

I had a great experience with Alyssa today at the Cherry Creek AT&T store. Alyssa was very professional, very technical and a pleasure to work with. She was efficient and not only was she able to answer all of my questions - it was a “working meeting” so we were able to complete everything while I was there. We covered my new phone set up, the trade in, my Apple Watch, and a ton more. Thank you for your kindness and patience. AT&T should be thrilled to have such a capable and skilled employee.

BRODIE! Rarely is visiting the phone store a pleasant experience, but Brodie was great at getting me transferred over from Verizon and to IOS from Android. Worked through multiple hiccups in the process seamlessly, saved me money, and was incredibly kind. Give this man a raise!!

This store always goes the extra mileJustin is an awesome professional

Went there to replace my phone and the guy told me that they are a third party company and they are not authorized for that kinda service ..

Jonathon really did his job well and sold my boyfriend a phone that he needed badly. He answered all of our question and we were highly satisfied. Thanks for all the help and the wonderful hospitality!!

Ben was an incredibly helpful and personal store manager. He made a personalized plan for myself and my sister, and gave us every detail of the plan instead of trying to add hidden costs. He understood our needs and worked with us to switch over from Verizon, with no loss of personal content from our old phones. Please come see him because he will ensure youre taken care of.

Cant say enough good things about the guys that work here. Ben, Jason and Brody took great care of me today and got me set up with everything I needed for my new iPhone. They even assisted me with getting more money towards returning my previous phone by connecting me with the screen repair employees and getting everything tuned up in under 15 minutes. Will be returning to this store whenever I am due for my next upgrade.

I picked up iPhone 12 Pro Max upstairs at Apple but they said they cannot set it up for me. So I went to this AT&T store to find someone to help me with initial setup.Brodie was the Sales Representative who helped me. He was very professional in swapping SIM card from my old phone to the new phone, and initial settings/ copying data and apps from my old one to the new one. Job was done excellently.

This store is one of the best Ive been to. Jason was incredibly helpful and knowledgeable. I highly recommend coming here if youre in need of a new phone or a new plan.

Brodie was great! Friendly and knowledgeable, he helped us every step of the way through our transaction. Thanks man, great service!

Had a huge mess that some At&t rep set me up with. Ben and Brodie were able to resolve the situation and are fantastic!

I worked with Brodie to replace my old iPhone. He offered great service by recommending which type of phone I should get and changing my billing plan which resulted to reduced monthly payments.

I just switched my cell phone carrier company from Verizon to ATT. I got fed up with Verizons customer Service lack of efficiency and I had high expectations in regards to ATT. Everything went well last Saturday (12/5/20), and then, ATT got me as a customer. This week, I had a question about my $397 bill, due at the end of December.I couldnt t get a straight answer after calling the 800 number several times and getting hung up on, so I went back to the store today. Ben, the manager, had this simple answer to my questions: I dont get paid to teach you about taxes. He said he was very hungry and he said he clocked out 20 minutes ago to go to lunch and if I didnt t need anything else from him, he was going to lunch. Boy, he was in a hurry to leave! He was very rude, impatient, not polite and at one point he said he could call security to escort me out. But then he said he was not going to do it because he had no reason to do that! Correct. That s right. I was not doing anything wrong, I was just asking questions about my bill. He was the one being unprofessional, raising his voice and being disrespectful and not doing his job. So, yes, he had no reason to call security for me. I spoke to customer service on the phone, while I was still in the store, and, surprise, surprise, they still could not do anything to help me. Ben gave me his employee discount for my phone accessories but didn t give me a receipt and I was wanted to see how much I paid for each item. He was not happy about it and said now I know not to give more employee discounts to anybody else. I was happy to get the items for a discounted price but I didn t know that I was agreeing on awful customer service because of that. I would have paid the full price if that was the condition to get excellent customer service. My piece of mind is worth more than that. believe that Customer service is the most valuable aspect of a company. I’doing business with companies that value my business. I am very disappointed with ATT customer Service and specially with the Cherry Creek Mall store, let alone being extremely unhappy, dissatisfied and disappointed with the Manager, Ben. I don t know if ATT cares about my opinion and/or if they will do anything to prevent this from happening twice, but, one thing I know: I will not be going back to that store again. That’s for sureI would like to sincerely apologize publicly to Ben, the Manager at Cherry Creek Mall ATT store. After so much headache... he fixed my account .He went above and beyond to correct my account and give me the credit that I deserved. Most important than giving me the credit, he apologized for his mistake and he wanted to make it right. Apologies accepted!Thank you Ben and all the staff at ATT store! You take care of your customers and I am happy to be an ATT customer!

Jason was super knowledgeable and helpful. It was a pleasant experience, which I can’t say for visits to some other AT&T stores.

After an unsuccessful highly stressful Apple appointment about my unrepairable iPhone I stopped by AT&T to see what my options were, Charlie greeted us with a smile and was beyond helpful. I would highly recommend asking for him or making an appointment with him! You won’t be disappointed! He was knowledgeable about everything we needed, made sure I bought a case and again was kind. That goes a long way in my book! THANK YOU CHARLIE!!! Loving my iPhone 11

I had to switch my new phone and Ben and Steve were a huge help in getting this done! Highly recommended!

Ronnie gave me the most excellent customer service! He saved me a lot of money on my trade in & helped me with setting up my phone. He took his time to talk to me about my options, provide great knowledge with accessories and protection for my new device as well. — The AT&T store next to massage envy!

The 5 stars are specifically for Francisco at the Cherry Creek location. He went above and beyond to help me get a new phone, even though it ultimately meant calling several other locations on my behalf, and putting one on hold for me elsewhere. I know this means he wouldnt have gotten the sale after all, but he still did everything he could to help me out. This is truly exceptional customer service.

My husband and I randomly walked in to the Cherry Creek Mall location hoping to upgrade his very broken phone. Kerry C. Was amazing! He was nice, personable and really knew what he was doing. We upgraded both of our phones, added a line and were in and out of the store in an hour. We really appreciated how quick this entire experience was as our 4 year old was with us too. So often in many retail experiences we are left disappointed or underwhelmed...not with Kerry. He exceeded all of our expectations. I highly recommend him as a representative if you need a new phone! Thank you, Kerry. Keep up the amazing work. I work retail too, so it’s greatly appreciated and I truly recognize great service when it happens.

Went to the store while on a trip, had a handsome guy by the name of Kerry C. help me out. He was a great help to me! Very knowledgeable and funny too! Definitely will go to this location again if Im in the area. Highly recommend! Go in and ask for Kerry!

I just had a terrific experience at this store. I got an error code “SIM Failure” on my IPhone XS and had no connectivity except when on WiFi. I went into the store and received excellent service from the store manager. He not only quickly diagnosed the SIM card issue but quickly resolved it within about ten minutes. I can’t tell you how relieved I was to have my phone back. I think his name was Daryl (sorry I can’t remember) and his knowledge of the phone, AT&T, and the industry was impressive and refreshing. He really cared about getting me fixed up and was able to do so quickly.Thanks for running a great store!! Great customer service like that is a rarity these days. Congrats and thanks again!

After a 12-hour workday and 2 hours at Best Buy I ended up at the AT&T store in Cherry Creek Mall. They were the only ones open till 10 so I call to see if they could help add a line to my account and Angelo was very helpful! Even though it was 45 minutes till closing he invited me down and literally took 10 minutes tops to do what I could not get done at Best Buy. Angelo rocks! Thanks for the amazing service!

These guys are great. Every time I need my phone screen cover replaced they make no complaints about doing it for me, and do it perfectly every time. Highly suggest gadget guard if they offer it for your device. Worth the price.Thanks gents!

One of the worst experiences Ive had dealing with a retail store. Aviod this one.

Last week I made a visit to this location for the first time, and was pleasantly surprised with how great the overall experience was. I wanted to take the time to point out how impressed I was with the customer service one of your employees displayed. Kerry was extremely helpful making the process an easy one, which is not always the case. Kerry was professional and a great joy to work with!

I had a great expereince at the store. A big shout out to Celine who assisted me. She was quick to greet me and very helpful, professional, friendly and took the time to make sure I had all the information I needed. A great customer experience in every way.

Matthew was incredibly helpful. He gave me extra time to resolve an issue that several others were unable to help me with.

Went in this week to get my phone plane switched over from Verizon to AT&T. The whole process was way easier than I was anticipating thanks to the help of their manager, Kerry Comeans. He went above and beyond to answer any questions and concerns I had and walked me through every step of the process. Was in and out real quick. Would highly recommend this store if you need anything.

Been using their service since I moved back in 2013. Brady always helps me with plans and new phones and he is always very nice to me. I also appreciate his honesty when I have questions about other products. Always gives me the best deals I can get.

Great customer service 💯

A GREAT experience at AT&T Cherry Creek Mall. Ben helped myself, and a friend get set up with phones and apple watches.I have put off buying a new phone and changing plans due to having MAJOR anxiety over going to the store, feeling pressured by salespeople to change plans or phone types - not only was Ben professional, he was also incredibly helpful, knowledgeable and never pushy. Was actually a fun experience. I have been with AT&T for 15 years, and have had my last phone for 5 years and havent ever had fun at the store. Thank you, AT&T!!

I needed some assistance and Ben and Sammy were there to help! If it werent for their help I would not have been able to update my phone and would have spent another 3 days trying to do so. Thanks guys!!!

I had a great experience working with Sami while purchasing my new iPhone. He was extremely helpful and patient while I debated which model to get, and ultimately helped me pick the right phone for my needs/plan. They didnt have the phone in stock in the color I wanted, so he called a few locations and was able to reserve one for me. I was really thankful for his knowledge and help!

I was having some billing problems, and I found dealing with the issue over my phone unrewarding. I went into the Cherry Creek retail office and received OUTSTANDING, personable help with my billing query from Ms Alejandra. She was professional, and very patient. Way to go Alejandra.

We had a complex problem involving switching lines from one market to another. We had made 6 trips to multiple at&t stores and in total spent at least 7 hrs talk to people who assured us they could take care of the problem. Very frustrated, we came into this store and Kerry said he’d be happy to help. I told him that he was likely going to fail but within 20 minutes he had everything sorted out. Best at&t experience we’ve ever had.

Kerry was incredibly knowledgeable about everything I asked about. He knew the current promotion that helped me save on my bill allowing me to buy more accessories! Hes fantastic always ask for Kerry!

Went in on the night before a holiday and received excellent customer service from Amir. He helped add a line transferred over from another provider and the entire experience was as smooth and painless as possible. I will definitely be going back to this store and to Amir for my future cell phone needs.

Eric was very helpful and stayed late for me and my family to get our phone problem situated.Asked every question we had and even some extra tips to help us use our device to the fullest.He also changed our plan and we now saving about 15% and bill per month.

I am returning to AT&T after a disastrous 2 years with CREDO mobile. We did our homework and felt that AT&T offered the best options for our family and business. So, we came into the store and were really pleased with the offerings and service. Brady Cooper, Store Manager, was helpful, thorough, patient, and very clear. The store was quiet and calm and it was easy to have the full discussion that we needed to come to our decisions. Absolutely no pressure.I still found that some of the contract details were a bit convoluted (even to contract & tech savvy consumers such as ourselves) and the store needed perhaps one more staff member to keep the wait time down (there were always people waiting, but I saw every single staff member working diligently, calmly, patiently and effectively with each customer all three times I was in the store to make my decisions).After visiting two other mobile carrier stores and doing a bit of online research, the experience in this AT&T store stood out. If only the parent company would stop making contributions to idiotic political campaigns (why we left in the first place)... well see if the actual mobile service and future customer service holds up.

Hate dealing with cell phones period! Went into this location out of convenience, service was awesome and the sales team set me up quickly and were attentive. My time was not wasted with bs sales upgrades and whatnots and I left feeling good about my purchases. Thank you Ben! You guys rock!

The staff here made my experience great! They set up my email and helped me to transfer all my contacts and photos. I would highly recommend this store!

I have visited the store 4 times now to try and get assistance purchasing a new phone, and have yet to be helped (or even acknowledged by the staff 2 of the times Ive came in). Every time Ive been in they are short staffed only have 1 or 2 people on, and dont even say welcome or that they will be able to assist me shortly. Was just in today and there were 2 people working (only one of which with a customer) and the free one didnt even acknowledge or offer to help me.

Great service and help from Brady (the manager) when I needed to get a sim replaced.

I ordered 3 phones to switch my family to at&t with store pick up. Later I get email that one of my phone cannot be delivered in next 30 days.I canceled order, but they cannot cancel as is... I don’t understand it at all... they asked me to pick up other two phones and file return and send phones back.I wasted whole day to cancel order, because they cannot delivery my phone on time.I am glad I didn’t switch. Dummest customer’s service I ever deal with.

Charlie and Kerry are great! They always Help me out with my phone problems, always my go to when I have issues with phone,billing, or simple questions about the service! The whole team at this location is great!

This is a great store with excellent service! Ask for Kerry. He is super helpful and will make sure you understand all of your options!

This is a great store with excellent service! Ask for Kerry. He is super helpful and will make sure you understand all of your options!

Steven and Eric are just fabulous. Excellent service between 2 different visits at this location. Thank you very much!

They sold me a screen protector that I didnt need, that also didnt work with the case they sold me, it failed in like 10 minutes and also damaged my factory screen protector. then they wouldnt take it back. so I tried to return the phone which they said I could do for any reason, but they wanted 100$ to return it! so now I have a new phone with no screen protector. everyone in this store sucks!

Kerry was very helpful in assisting me when I visited. Very knowledgeable of everything, and answered all of my many questions. Thanks for the help!

I was strongly persuaded into changing my prepaid AT&T (which I was really happy with) plan into an AT&T plan. Was told I would be reimbursed fo what I had already been paid for. Was told I would get credit for the first month of service. All lies. Dont believe anything Kerry tells you. Never in my life I have I felt so ripped off.

Charlie was super helpful answering all my questions! I had a lot to figure out and he made it super simple for me!

Kerry was extremely helpful and made sure that I understood everything before I left the store. Great experience all the way around!

I wish there was a way to globally review AT&T as a company, but this will have to do as it was the store that ultimately screwed me over. I went in to the store 6 months ago looking at phones because I had heard they were running some promotions. At the time I was adding my fiance to my phone plan and needed at least one new phone and was comparing the phone and plan options with AT&T vs Verizon. The representative who helped us informed us of a buy one get one iphone special that they were promoting. We ultimately decided to go with this deal and signed up, but were not told about how the promotion worked. I had to call when I saw I was being charged for both phones on the first bill and was initially told that I might see it come off my next bill. The following month I was again charged and called again to be told that I would begin being credited for one of the phones within 3-4 months, and that the phone was not in fact free but that I would be reimbursed for it in the end. After waiting the 3-4 months I again called and continued to do so on a monthly basis until this point, each time being told that the next month I should see it changed. None of the customer service representatives seemed to have a good grasp of the companies policies, read from a script, and seemed poorly trained in general. This time I was finally escalated to a manager who informed me that the plan the representative at this store signed me up for was not even eligible and that he could not change it now as it had been too long since I started the plan. This was after having called essentially monthly about this issue. They have still not fully credited me for the phone and were able to only offer partial compensation. I was informed that these deals are not usually as advertised and it seems that all of the AT&T reps I have talked to about various services are not familiar with what they are offered and what is actually involved. I have had multiple other experiences where reps lied to me telling me there would be no other or increased charges with a service, or where I was signed up for the wrong service. Avoid AT&T in general if possible, they are a terrible company with atrocious resolution of customer issues.

Service is good and fast

I was helped by Kerry and he provided me with excellent service. Best experience that I have had at an AT&T, Kerry made it a wonderful experience had much knowledge.

Valerie R was most pleasant and took time to review my plan. She found a way to save me $75 a month. Much thanks to an undoubtedly valued employee of AT&T

Kerry got my issues handled quickly and was very friendly and professional. Great experience.

Kerry is such a great help! Very knowledgeable and can answer just about any question you have!

This location is my favorite. The staff always walks me through the best options and makes sure I have the best deal on my family account. They are really nice!

Great customer service. Best store in Denver!!! Management team is amazing.

They were amazing and fixed my phone. Top notch service

Really impressed with the level of service and knowledge at this location!! I would highly recommend

Great for any kind of Buisness transactions. If youre a Buisness owner I highly recommend the Buisness account manager, Kerry. Thanks for the help.

Att puposefully double billed me for 10 months. Store offered me 25 bucks as compensation for having overspent 1400. That is me and my wife not going on a vacation.

Brady was super helpful and got me into a new phone with ease a the quickness!! Thanks Brady!

Great customer service Kerry helped me he knew exactly what he was doing and was able to help me with everything I needed

My husband and I switched from T-Mobile to AT&T a couple months ago. We were helped by a Tony Solomon who assured us both several times that our last bill up $650 would be fully reimbursed in visa cash cards. He said the phones we were turning in would just go towards our first bills. He didnt tell us that we had to go online to claim our refund, luckily I called in time and got directions on how to submit our claim before it was too late. Our last bill was $324 we only received one card for $95. So I went back into the store to find out why we hadnt been reimbursed for the full amount. I spoke with a manager, Kevin Biln, he was very condescending pointing to the words on the add as he read them to me as though I were a child. He couldnt even find the part where it says minus trade in because its conveniently at the bottom in the fine print, marketing genius until it pisses off your customers. I explained that that wasnt what we were told by his sales representative and felt we should be compensated in some way for this miscommunication, he chuckled and said well thats not gonna happen. At this point I could feel my emotions getting the better of me so I tried to stay as calm and quiet as possible as I got his card and the name of our sales rep (who he mentioned is no longer with the company which leads me to believe I am not the first that has had been given false information) and I left the store.

Stuff where really friendly and helpful

Sami helped me out when I went into the store, he was extremely kind and very helpful. I’d recommend asking for Sami when visiting this store!

Popped into this store wanting to switch cell providers... they had two workers helping customers and said hello we will be right with you. Sat for about 30 mins or more another worker entered and I couldn’t even tell she worked there, her co workers told her I was waiting. No one helped or talked to me. As one customer left one worker proceeded to play on his phone, a mother and son entered and was helped as I sat there at a table waiting, then the guy playing on on his phone was told to go to lunch. This crew was in la la land and the customer service here makes me think at&t is a joke. I finally asked if I should call back and set an appointment because I don’t want to be sitting around their store all day, the guy said yea... probably.

I called to ask about availability for a specific phone and Fernando just hung up on me. Very poor customer service, I wont be visiting this location.

Eric is the best employee at this store, would recommend going to him if you’re in this store.

Went here yesterday and I had a great experience, the staff was knowledgeable, friendly and helpful.

I was with my sister Janna and Brady treated us so well. Thank you for treating us like family.

Jacob Vasquez the store manager gave me the worst customer service I’ve ever recieved in my life. Left the store with zero resolution from his team and when I called him to address the issue he let me know he was giving me the courtesy of hearing me out on one of his “vacation days”. Please do not step foot in this AT&T if you are looking for a pleasant or fast experience.

Sticking with Verizon, at least my calls don’t get dropped!

Staff is rude and condescending and ONLY want your money and new lines of service. I would not blame the staff but rather the Store Manager for being useless and incompetent for being able to run a store. especially the heavier person thats balding. should probably stop eating in the back and go to the front and support and manage your staff like you should.go the the corporate AT&T OUTSIDE of the Mall near the Safeway and you will see the difference!

I called the store to ask about a cell signal booster for my boss for his house. The rep I talked to couldnt hide his contempt for how stupid he apparently thought I was for not understanding that AT&T doesnt sell boosters anymore and felt the need to slowly and condescendingly explain why to me over and over again. I kept explaining that I understood what he was saying, but that I was asking if there was any solution available for improving AT&T service (4G/LTE) -- not the wi-fi signal - but no, he had no interest in customer service. If you have a question about an AT&T product or service, do not waste your time calling this store.

Came into the store with a complicated issue Apple couldn’t fix, left with a functional phone. Everyone in the store jumped in to help and provide advice due to the unique nature of the problem. They figured it out! Stop here first.

Awesome store! Kerry was super helpful!

The employee that helped me was Kerry. He was very helpful and would recommend his help to anyone in the future!

Informative and helpful, might not be happy with Co policy but the manager was quite friendly.

Great experience getting my accessories!

Actually was so impressed with store setup and education from knowledgeable reps i asked to work for store as was working in westminster at another company for AT&T the store gave me great help

Eric did a wonderful job helping us.

Good service, a little bit too long waiting

GOOG JOB :) n ur helpful KERRY !!!!!!

Incompetent staff. The store sold me insurance for my phone, specifically for screen repair. It was a misrepresentation. When I went on to ask questions, Richard, a store employee, was rude and unprofessional and refused to help with the service they sold me - would not even answer questions. The store manager was hapless and unhelpful but at least not rude. Please dont patronize this store.

Useless not helpful rude due to my canceling my ATT service

Got an awesome deal on an LG!

Got an awesome deal on an LG!