Carpet estimate was way off and delays were caused due to having to order more carpet and have the installer come out a second time. Carpet installed also had issues and an inspector was sent out with no folllow-up afterwards. If you enjoy having to chase your carpet vendor down for every little thing including delivery and installation then go ahead and try your luck.

We have used Carpet Direct multiple of times and they never disappoint! They have the lowest prices, come directly to your home and save you the time and trouble of shopping on your own and their sales teams knowledge is paramount. Kelly Rayburn has been with the company for over a decade and is a delight to deal with. The installers they refer are professional and prompt and do an exceptional job every time, whether its a hard surface or carpet. They do it all! I highly recommend!

My wife & I searched every carpet business in town from Carpet exchange to Home depot to Lowes & we decided to to use Carpet Direct who had all the same options & quality AT BETTER PRICES. This was years ago at our home for carpeting throughout our entire lower living area & Kelly was my sales person. She was amazing, tentative & professional. She scheduled the removal & install quickly & without any hassle. A true professional & easy to work with. My wife & I used Carpet Direct again just recently & requested Kelly once again who showed up & did an excellent job once again when we replaced all the carpet in our upper main level living room, kitchen & dining room. On this occasion we did a high end Shaw laminate flooring with a dark hickory circle sawn rustic appearance. This stuff is bullet proof flooring & holds up fantastic against the traffic in our home. The install was completed quickly & the installers were kind, courteous & professional. The install didnt take long & we were never inconvenienced. I cant recommend Carpet Direct enough & will be using them AGAIN this summer when we replace the carpet in our master bedroom & our pool table rec room. Thank you for everything Kelly you did an amazing job for us.

Cami is amazing. She was so patient as we went back and forth trying to figure out what we wanted. We love the feel and color of the carpet we chose. I highly recommend the product and the service.

I am a real estate investor and I have used Kelly at Carpet Direct for all of my flooring needs for the past 5 years. In my business it’s necessary to Have projects run on time, and to pick flooring that’s looks great but doesn’t blow the whole budget. Working with kelly is always easy and her pricing is hard to beat. I will definitely use carpet direct again.

I worked with Cameron Weinhold for the first time buying carpet in 25 years. I was uneducated and unsure. She was friendly and kind answering all my questions and most of all giving me time to consider all my options. I am so pleased with the final result and so glad its done. A great experience all the way around! So very pleased!

I am a professional remodel contractor in Bailey, CO. and I decided to go with Cami Winehold with Carpet Direct. My experience was excellent as Cami was very knowledgeable and professional. She double checked my measurements and our numbers came out the same which was reassuring. The flooring she recommended was perfect for the location I was installing it and the quality was fantastic. My clients were extremely happy! I have found a new resource for a quality product for my clients and my business. Go with Cami Wienhold @ Carpet Direct you wont be disappointed.

I absolutely love my new carpet!! Cameron Weinhold made the experience so easy! She came to the house and did all of the measuring, brought samples and had great recommendations as to what would work best in my home. Carpet direct’s prices are the best, and the quality of the product is great!! I will definitely use them for all of my flooring needs!!

Horrific and expensive mistake. Carpet Direct doesnt support their installers. I ordered, paid for carpet and engineered hardwood with the assurance of an installation date. Carpet Direct quoted the labor, provided, and scheduled the installation. The installer accepted $3500.00, walked off the job and wont return the deposit.Carpet Directs position is that they only provide materials, not installation. For days I tried to get a reasonable response from the Regional Sales Manager, Director of Operations and the District Sales Manager. They refused to help or resolve my issue.My experience was simply awful with too many unfortunate issues to describe.Unfortunatley the next stop is legal action.

DISCLAIMER - This review is for my experience with estimate only, I decided not to go with them, due to the reviews on here from other customers experience with their install professionals.Short version - Nick, who did all the measuring and my estimate, was excellent. The reviews on Carpet Direct installers drove me away from using their group.Nick came out and spent a good hour with me, measuring and re-measuring. He made absolutely sure there would be little waste, and measured to get me the best bang for my buck. He also didnt try to oversell me on any of the product. He asked me how long I planned on staying in my home, and suggested the right padding/carpet for the job. Any question I had, he answered to a T. He is the definition of consummate professional. Unfortunately the reviews of Carpet Direct installers on here, made me very un-easy. They also had no reviews on Yelp. I tend to follow my gut, and go by reviews by other consumers/customers. Seeing 0 reviews on yelp, and 1-2 stars on google reviews are the main reason I went with another team.

Dont ever use this company. The installation process has been a nightmare. The first 2 man crew showed up 3 hours late the first day. Then the second day, 3 hours late, only one guy showed up. I received a call telling me the installer was removed from my job to protect me and my house. The next crew charged me way more for the install than what I was originally quoted and the company did nothing to compensate. Next problem, there wasnt enough material to finish the job. More material was ordered, but its been a month, my materials arrived over a week ago, but my floors are still not finished! Last, but not least, first, I was told the baseboards would not need to come off, then I come home and theyre off. Ok, no big deal, until Im told itll cost me $2 per foot to have them put back on. NIGHTMARE THAT WONT SEEM TO END!

I used carpet direct for my entire house, the sales woman Kelly was amazing, the entire process went off without a flaw. I have recommended her ti several nejghvors and they have also been 100% satisfied. I will use her again when i complete my basement!

I have purchased from Carpet Direct twice in the last 10 years, Denver area. I gave it three stars since it is a good deal, I would award no Star to the installation team.T he deal on carpet is excellent and delivery and installation is prompt. However, they dont have their own installers, they have contracted installers of which some are probably good and others not so much. Your contract with the installer is a private contract and not with Carpet Direct. My first installation has been no issue for 10 years. My second most recent one not so good, carpet is coming up off the floor, doesnt stay tacked down and the installer will do nothing about it. if carpet direct tells you to use Steve do not do it, if there is a problem he will never fix it. He will never call you back, even the local owner of carpet direct cant get Steve to answer us. Now I got a good deal but I wont use them again since there is no accountability by carpet direct. Im disappointed.

JIM ROSS=LIAR+THIEFDO NOT DO BUSINESS WITH THIS COMPANY-take it from someone who is now going to go to court to regainour losses. JIM ROSS WILL LIE TO YOU AND TAKE YOUR MONEYAND THEN YOU HOPE TO HUNT HIM DOWN. HE IS A LIAR ANDA THIEF.DO NOT DO BUSINESS WITH THIS SWINDLER...GO somewhere else as fast as you can.BAD BUSINESS, BAD LIARS. HORRIBLE COMPANY.DO NOT DO BUSINESS WITH JIM ROSS OR ANYTHING HE ISAFILLIATED WITH>IT IS HARD TO BELIEVE THAT A GOVERNMENT AGENCY HASNT SHUT THEIR DOORS OR SOMEONE HASNT TAKEN THIS GUY OUT....YET.TRULY BUSH LEAGUE.