Today I walked in to the store to ask about flooring, and was treated with incredible disrespect. First, the associate who greeted me was hardly bothered to get up, or even point me in the right direction. She also took over three minutes to even find & put on a face mask. When she was finally trying to show me some flooring options she said, well this might be an issue because we have a $300 minimum (I am young, but am helping my family with a serious remodeling project). Overall I did not feel welcome, safe, or respected. I will not be returning to this business.
Be cautious of the 5 star google reviews. I know that two of them are from current employees.I’ve been trying to obtain glass for my cabinet doors that were missing from my delivery. This has been a three month ongoing ordeal dating back to before Christmas. I’ve texted and called my sales rep Clayton a total of four times leaving messages. I even spoke to him once and he promised to look into it and get back to me. I now realize that he likely answered my call by accident, because that was two months ago. I’ve since left two messages and he is not returning my calls. I called the main number and spoke with someone who put me to through to the voicemail of another sales rep named Chuck. Still no one is returning my calls. Do you see the trend?All I need is the glass for two cabinet doors. It all seems pretty straightforward.
Great experience! Clay provided a great kitchen design and helped guide us through the entire process. He was great to work with and I highly recommend.
Great place to buy cabinets or counter tops! Friendly, good prices and solid products. We couldnt have been happier with this company! Would highly recommend American Cabinet & Flooring!
Extremely poor work ethic!I made an appointment with Kristy to design my kitchen for me. When she was 20 minutes late, I decided to call- turns out she never left to make our appointment. The man on the phone said that she would call me back- and I have yet to hear anything. If this is how they do business, I’m surprised they’re still open!I should have read the reviews
Finally talked the hubby into new cabinets for the kitchen and they came out more beautiful then expected. The staff was friendly and super helpful. Made this experience super easy. Ill be back for my bathroom cabinet updates!
This company installed our quartz countertops. One area has two cracks that continue to grow and the company will not repair or replace the cracks since its been longer than 12 months. The crack was not initially noticed since it is white quartz. It also took months just to get in touch with someone. I initially spoke to someone and they said they would repair it for free, then they went MIA and after leaving multiple messages I had to hunt someone down to get back to me. In the end they wanted to charge me $500 to repair the crack instead replacing product for free like I was initially informed.
I had my full kitchen redone last month and I’m so happy for the outcome. Everyone in the company was so knowledgeable and and great to work with and it was installed quickly. I highly recommend this company!!!
We had our kitchen, 2 bathrooms, and our flooring replaced by American Cabinet & Flooring in 2011. I can not say enough great things about this company! They offer a very large selection for even the pickiest of clients, they are flexible in design, and they have a team of experts who have been working in Colorado for many years. Randy, in particular, was great to work with and gave us a lot of helpful insight in our renovations. We are complimented on our kitchen every time someone comes to our home. The best part about working with all the lovely folks American Cabinet & Flooring is that they were able to do SO much with our budget. We had quotes from competitors that were promising only half the work that American Cabinet & Flooring we able to accomplish! If you are considering a remodel or renovation project please call American Cabinet & Flooring.
I cant even begin to explain how amazing the service was here. I got everything I needed to re-do my kitchen in one place and the worker was so well educated on what I needed. I give American Cabinet & Flooring 5 out of 5 Perfect Cabinet stars.
We have had nothing but problems with this company. If you would like a good product done right GO SOMEWHERE ELSE! The sales manager believes in A close enough approach meaning that even if you are not satisfied with the product or installation they will not do anything if they feel that it is close enough.
They did a great job helping me out with skim board for my cabinet. Great service, helpful, and good prices! A++
After talking to Home Depot and Lowes about cabinets and counter tops, I wasnt sure that I wanted to start my remodel.I talked with the people at American and they were very helpful and knew their products. They could actually answer questions without calling a supervisor. They made sure that I had a good plan for the kitchen and pointed out a couple problem spots that I overlooked. The order went smoothly and they followed up to make sure things were right.I am very glad I went to American instead of fighting the big box stores.
Service was only exceeded by the quality of the coutertops. I have a unique kitchen layout, the counters fit like a glove and the installers were phenomenal. Before even considering purchasing from the big home improvement stores give American Cabinet & Flooring a call, you wont be disappointed.
This place is the biggest waste of money ever. Do yourself a favor and go anywhere but here. You go to a place by Cherry Creek and pay top dollar because you expect it comes with the best quality and the best customer service. Ha. Not here. I spent tens of thousands of dollars doing cabinets in our whole upstairs, good quality stuff. It arrived back in November the week before Thanksgiving. We were supposed to have it installed the week after... a week before Christmas... and the job is still half done. The installer was over booked and they had one guy doing my entire house and the poor guy literally had to come when he was done on other jobs to finish mine. Then the pay sheet they gave him, half way through the job, they tell him, oh whoops that was the wrong pay sheet, you’re making half what we told you. Then the cabinets were not what we ordered. One was too small and one was too big... their solution? Cut the drawer that was too long back, losing the ducktailed edge, and re glue it, and add trim to the smaller cabinet. So how I have a completely jerry rigged drawer (which the drawer slides didn’t fit, so it’s still not installed, and a smaller cabinet than I ordered, with awkward spacing. Since the cabinets were delivered I’ve gotten no phone calls from them, I’ve gotten no email responses to my emails, and they offered my GC a $225 credit for the mistake, without so much of an apology or follow up call. Here I am two months later, with my job still not done, and they can’t even reach out.m? When they get your money, you don’t matter anymore. Please, do yourselves a favor, and go elsewhere. The cabinets are not worth the premium for their incompetence and complete lack of customer service. I literally hate posting bad reviews, but this has left me so disgusted, I spent as much as a VERY NICE car on cabinets, and I’ve had the worst customer service in my life. Home Depot or cabinets from China would be better use of your money and time than giving these people your business.
Is this a great place for kitchen cabinets? If I can get past the numerous contact forms on their website, and read something about kitchen cabinets, I might contact them as we embark on our kitchen remodel.Everyone has great things to say about this company, but Im always wary of pushy fill out the form and well contact you websites. Reminds me of vinyl siding sales tactics.
Randys team from the Top Shop were miracle workers! We had some issues with sink installation and Randy personally came out to help ensure that everything was being done properly. The slab we ordered was textured and the seam was tricky and Randy worked his magic to make it as invisible as possible. He and his team were very professional and responsive and really gave us that personal attention that made us know we made the right choice. Liz and Alicia were also extremely helpful throughout the entire process. They always got back to us promptly and ensured that we were taken care of. Thanks so much to you all!! We couldnt be happier!
These guys help you think outside of the box and provide A++ service! Do yourself a huge favor and check them out, you wont regret it either.
Darren S. is great to work with! :)
Great customer service and product! If you want quality work done, this team is the best.
They did an amazing job and the service was top notch!! I would definitely use them again!!
Sales process went well very knowledgeable and helpful. Once order was paid for in full everything went down hill. We called and emailed them for the past week to determine delivery date, they stated they didnt know and would get back to us, which they never did. They then proceeded to deliver an entire kitchen worth of cabinets with no warning when we werent home. We had construction workers let them in but no one was there to sign or direct material placement which they piled to the ceiling in the wrong part of the house. Had we not happened to have contractors on site, thousands of dollars worth of cabinets would have been left unattended on our front lawn at an unoccupied home without our knowledge or notification as the delivery came way earlier than expected which is also causing issues. It poured rain that evening so if contractors hadnt been on site that day and product hadnt been stolen it would have been damaged. Very dissapointed in the post sale expierence, would not recommend.
Helped me put cabinets and countertops in my basement to create a custom TV stand with cabinets wrapping around. Job was not easy since they had to mount the cabinets into concrete walls but everyone from the designers to the installers were all very knowledgeable and made the process easy. Id highly recommend them for anything cabinet or countertop related.Update: I needed to get some extra shelves for my cabinets and they were very accomodating! Still recommmend!
If you are looking for close enough, then this is the place for you. Our experience started good with the kitchen and bath design and cabinet installation. Although our cabinet installation was not put on the schedule and was pushed back a week, we were pleased with the installation of the cabinets in the end. Now to the quartz countertops... Installed on July 25th, we noted several issues including two slices cut into our kitchen wall, permanent marks on the quartz from the cut wall, two areas where the counter was not cut in line with the wall and gaps filled in with caulking, the reveal cut for the bath sink was not centered to the sink, and interior cabinet scratched up from installing the bath sink. We contacted the company immediately regarding our issues and after several discussions with various people that got us nowhere, we started discussions with the companys sales manager. We offered to have him come to our house to see the issues, which he declined. On August 2nd, we sent the manager documentation of all our dealings with the company and photos of the issues. We advised him that we were going on vacation for a week and expected resolution by then. We contacted him upon return and no resolution was made. We again offered him to come to the house and he did come on the 18th. He agreed the walls should not have been sliced. We also mentioned how unresponsive he had been to our issues and he stated that hes been very busy. The companys contract states that, If you have purchased a measure and installation from us, we will make sure that the items above do not become a problem. Our highly trained staff has the experience necessary to make these crucial measurements and we will accept sole responsibility for mistakes if you have purchase these services. We also noted that the contract counter design included two seams and they changed the design in production to one seam. The manager stated that our salesperson was supposed to contact us about this change, but never did. The manager offered to remove the kitchen counter so WE could repair the sliced wall and would correct the bathroom sink reveal, but we were at an impasse with the remaining issues. As such, on August 26th, we told the company we wanted money refunded to repair the sliced walls and price paid for installation along with them correcting the bath sink reveal and applying skins to cover the scratched cabinet. We stated that we consider this request to be a compromise based on your companys refusal to do a complete reinstall of a new piece of quartz, we continue to be extremely dissatisfied with the product and service your company has provided. The company agreed to our request. They came to remove the bath counter on September 6th and reinstall on the 9th. We determined in the dry fit that the reveal was not cut back enough to center the sink so we sent the counter back with the installers. The manager then advised that the cut was close enough and within industry standards and that we would be charged for the installers to return to install the bath counter. We do not accept this and again we are at an impasse with the company as we will not accept the counter with an incorrect sink reveal. We have already compromised enough with this company. The issues are endless and its now been nearly three months of frustration as we have been expected to pay good money, yet accept close enough.
I visited the store and the staff was extremely knowledgeable and helpful! I walked around the showroom and there were a lot of displays, which really helped me visualize what I was looking for!
This company is imaginative, on time, and their service for exceeded my expecations.
Open by appointment only
Good product but if you are going to order your cabinets it takes a long time to deliver