Was told 5 days for a tire repair. Was also told it would take 3 hours when they do it for the glue to dry. Went to Chavez tire and it was done in 10 mins same day! Don’t waste your time go anywhere else!!

My husband and I had exceptional service here. Our vehicle was towed here on a Sunday following a minor accident, and the staff were incredibly helpful and nice. They also worked with us over several weeks while the vehicle was at their location while we sorted out details on how to get everything fixed. Highly recommend this facility.

I walked in with a flat tire on a rim. They were very nice, but couldnt get to me for several hours. I guess they felt sorry for me, being from out of state. They had a new tire put on in 30 minutes and I was on my way!

They allow one of their employees to sit in the parking lot blasting an unbelievably loud sound system, rattling the pictures on the back wall our apartment, his windows down at 7am waking us from a dead sleep. He does this at the end of every day. Unbelievable.

I had two popped tires from clipping a curb so I had my roadside assistance tow my car here. I had the pleasure of working with Tyler behind the desk. He helped me figure out how to get what I needed at an affordable price. Thankful for that and the dad jokes. Part of the Firestone Family now!Update:I have been audibly laughed at over the phone and in person twice now for trying to make an appointment for a simple engine check light diagnostic and then a flat fix from a nail. I won’t be returning to this location.

Do not use online system to make an oil change appointment! Made an oil change appointment online for this location, only to come in at the time of my appointment and there wasn’t anything in the system. Employee said “yeah we know the online system sucks.” They know there is a problem with their online booking portal, where it shows availability they don’t have, yet it still allows you to make an appointment. No availability that day and none for over a month. A waste of my morning and time. Will not be returning, ever.

Staff very rude. Not friendly. I came 45 minutes before closing for a plug in my tire. He was rude and said tomorrow. I get that they wanted to go home. So I called capital hill auto repair and they were closed but still helped me after hours. Very friendly and great experience.

Called to get a quote and the gentlemen who answered the phone seemed less than interested to sell any work....he did manage to quote me a great price but I think I will take my car to someone a little more interested in some business.

Scheduled an oil change. Then they told me I needed an air filter change which looks like its basically a scam they run judging by the number of people who mention it. The air in my cabin smells funny now where it was perfectly fine before. Went in for an alignment as well and they did a poor job judging by the fact that the car veers right when I release the steering wheel.Do yourself a favor and steer clear of this place

I love coming here. The staff are super nice and upfront with costs. They will call before they start any work on the vehicle, every single time. I come here for all my tire and alignment needs. 100% recommend.

DO NOT GO TO THIS FIRESTONE - NOT EVEN FOR AN OIL CHANGE. This Firestone cost me over $3,000 in damages to my vehicle after a simple oil change. When I took my car back in to address an oil leak after an oil change that they performed, they found major leaks throughout my car and said that it wasnt their fault because there was evidence that these leaks had been occurring for a while and only recently got bad. However, Ive been taking this vehicle to the same Firestone for over a year and they never mentioned anything about oil leaks in the past. On numerous occasions, they have also tried to charge/upsell me for services included in my warrantee or otherwise. This location is always busy and does not spend the time or energy that your vehicle deserves. GO SOMEWHERE ELSE IF YOU CARE ABOUT YOUR CAR.

Honesty! My brakes were squeaky and I thought it was time to replace them. The mechanic called and let me know they had ~50% left on them and I shouldnt buy new brakes yet.

Chad (I think that’s his name— works at the front desk) is so friendly and helpful! Love coming here. Great customer service.

When there recently for an oil change and Tony helped me. They caught a nail in the tire that I was unaware of and Repaired that for me. It was fast and friendly and they gave me a fair price on the oil change. Thanks Tony and crew!

Really shouldnt even give them a star wouldnt even take the time to talk to me would have to wait a week to get my tire replaced

Refuses to answer the phone for appointments. I had to make an appointment online and twice was sent an email that they couldnt do it even though there were available appointments all day online and they never reached out to reschedule both times. Completely unprofessional establishment

Took my truck to get new tires cv joint and upper control arm on my 98 explorer 1200.00. I had repairs i made on motor that they ended up tampering with. I devolved a coolant leak. Oh best part they never called to say hey we need to replace your camber bolts, instead they wrote on repair invoice need camber bolts did our best. Dont ever go to Firestone they are a rip off completely. If I could give zero stars I would.

Excellent service. Very nice guys, even bought me lunch because the weather was so bad and I was starving, towed in with a flat tire. Best service in a long while.

Professional, efficent and fair.

I just needed a flat repaired. I was the first one in the door at 9am and they said itd be an hour and a half. They called me an hour later to let me know they found some issues with my vehicle. Other than a flat tire they should not have done any sort of inspection. They told me my service light was on and its time for an oil change. This was a flat out lie. The light was not on when I dropped the car off or when I picked it up and Im over 500 miles away from my next oil change. They also told me my air filter was dirty. Why would they need to open my hood and then open my air filter compartment just to change the tire. While they were trying to find problems with the car they should have just been fixing the tire.I had serious doubts about using them and should have trusted my instincts. I felt as though they just try to do all they can to stick you for extra service.

Very friendly and helpful.

Tyler was absolutely amazing. He saved us and our tire so we could leave on time for our trip. He put up with me being upset/crying because I was so stressed out about not making our trip deadline. He was so kind and helpful. Thank you Tyler for everything. I highly recommend this Firestone to anyone needing good quality car and tire care with a personal added touch.

I have tried many auto and tire shops in the Denver area and I keep coming back to this downtown Firestone on Broadway. From my experience Firestone locations quality comes directly from its service staff and managers. Tyler, the manager at this location is hands-down the easiest and best manager Ive worked with at an auto shop. He takes his time to understand your issue and I have never had a problem with the work quality, price or time it has taken once I drop my truck off. I will be back again and again even though I dont live in the neighborhood anymore.A+++!!!

They tried charging me for work they did not do. I went in for an oil change and alignment. I received a call hours later that they needed to do $800 worth of work in order to do my alignment correctly, so I told them to just do the oil change. When I picked up my car and went to pay, they included the alignment work even though they didnt do it. Never going here again.

Ethics, Ethics Ethics. This place had my permission to replace my tires on my 4wd, oil change and the cabin filter. They found a nail in the right front tire, repaired, rotated and put back in service. They prepared 2 quotes of replacement tires for months down the road.. saving $700 bill.....I will always appreciate the honesty and integrity. Great group of professionals!!!!!

I have been getting my oil changed here for years. They always seem to fit me in pretty quickly, even when I dont have an appointment, its better to have one though.

Fast and friendly service. Needed an oil change they got me in immediately, and out just as quick. Perfect service

Came in for a simple tire rotation. I didn’t have an appointment so, I assumed that I would be there for hours. Approached the front desk receptionist “Hana” and she was delightful. Said she can “try my best to find a spot” for me. Although I had my doubts because the mechanics looked busy, and we’re in a pandemic so I didn’t expect anything. 15 minutes later; my tires were rotated and I was on my way! Great service- thank you Hana!

Weve been loyal Firestone customers until we went to this location. First time we went we wanted to know if they were able to do a repair on a mirror. They said we had to make an appointment to find out of they even did the service, so we left. We went across the street to Goodyear and they were very helpful. Second time my husband went 8-12-2020 at 10:15 am. He needed air in the tire. They said to come back in one week. They said the air was broken. How can they possibly sell tires with no ability to put air in the tires? They just dont want to help you. Its too bad as I own six cars and buy tires regularly, but not from them I promise you that. The Superior, CO location is outstanding. This one is the antithesis of Superior.

Tyler is hands down the best! We went to this Firestone location a couple of times already, got a used car evaluated and now after a while our battery exchanged. 100% recommend. Go in and ask for Tyler, he really knows what hes doing!

If you choose Firestone dont go to this one. They installed a brand new clutch on my truck that lasted just barely after a year. Warranty only lasts one year and im left with thousands in repairs for something that should have been done right the first time as i was told by the store. Not to mention the day after i get the truck back the shift lever comes out of the transmission as im driving on the highway, the bolt was not tightened in the rod. Manager tells me sorry what do you want me to do about it? Since i put it back together myself to get home. What kind of service is that!?!?!?! Had to have a different firestone take care of the job.

This location was a little more out of my way but the two front guys that helped us where great . I enjoyed doing business with them thank you for all your hospitality. And the great deals you had going on.

Scheduled a 7am alignment appointment today and one day last week. I have the lifetime alignment service. The appointment last week was great. In and out in an hour. Today, I got a call after an hour and twenty minutes saying that some of my headlights werent working. I said they could fix them, even though the brights worked. They then called and said it would be a major, very costly repair. I told them I didnt have time to wait. They then broke part of the bumper in the reassembly, and now none of my headlights work. I went to get tires aligned and left with 2 major issues to repair, none of which I asked them to address or look at. I guess this is what the lifetime alignment gets you...

Made an appointment online, showed up for my appointment to be told their online doesn’t work and I didn’t have an appointment.. annoying but whatever. I make an appointment in person and let them know what I needed.Show up for my appointment again.. the desk guy says their not supposed to do what I need (trade a tire to a new rim) but they take my keys and I walk home.I get a call 30 minutes later saying they can’t do the work.. I reiterated that I came in person and why would they take my keys if they couldn’t do it? They tell me that’s not what I said on the phone I needed.. problem is we never spoke on the phone.Utter waste of time.

Great service, they kept my appointment time and called me during the service to update the time needed. The team was friendly. The waiting area was clean and comfortable. The repairs were explained to me, both what was needed to do and how much it would cost. The tires I needed were competitively priced. A very positive experience.

I scheduled an appointment at 9am last Wednesday and was super disappointed with the lack of communication I had throughout the entire day. I needed an oil change and I asked them to look at my breaks and my air conditioner. I was initially quoted $150 for my visit and ended up paying $300. When I arrived, they told me that it would be done between 12-1. I called at 12 to see if it was done and Hannah (who was really nice), said that it would now be finished between 2-3. I called again at 2:30 and asked again if it was done. Again, the time had changed on me. By 4pm I called and the guy who answered said it would be done by the time I got there. I do not understand what the point of scheduling an appointment was when I still had to wait 7 hours for my car to be done. I scheduled the appointment so that I would not have to wait that long, since I had errands to run on my day off (which I could no longer do due to zero communication). I am incredibly frustrated by the lack of communication and how the price doubled. My vehicle is a 2018 that I’ve had for two years, so I’m unsure of what caused the price I was quoted doubled. I do not appreciate being treated like a walk in when I had scheduled the appointment over a week prior. I will not be coming to this location again because my time is valuable and it was not treated as such.

I recently bought a 2021 Mazda CX-30, and within a month I got a nail in one of my tires. I went to Firestone in the hopes of getting it patched, but unfortunately it was a nail in the side of the tire, so it needed to be replaced. I went back to my dealership and they informed me it would cost upwards of $250 for a new tire, and that they would cover the cost of labor. I called Firestone back, and they quoted me a price of $170 including labor. The tire arrived much faster than anticipated. When I went in to get it replaced, Firestone completed the work within a half hour. I also walked out with new roadside assistance for all of my tires for only $100, which prorates the cost of any repairs needed in the future. Thank you Tony!

Quoted me obscene amounts of unnecessary items. Like double the value of my car. Way overpriced as well. Go somewhere else and save yourself some time and money.

The worst place ever. Made an appointment online and I paid and received a confirmation but when i showed up they told me I didn’t have an appointment. I thought Tony would be able to help me out but instead was just rude and not helpful. When I opened a case about it they said the manager would get in touch but i never heard from them. Very unprofessional.

Above and beyond! I needed to switch cars recently, and this car had been sitting in place for about a year.I came in for tires and an alignment, Tony really helped me out, he had my car looked over, suggested a quick oil change and my ride is back to riding like the day I bought it. Crazy fast service! Thanks guys!

Good people work there.

Good service

Clearly not a well managed shop and Im one of 3 other people whove have issues today.Had an initial appointment which they overbooked themselves on and brought my car back a couple days later for a simple tire change with a new appointment. They again overbooked themselves, were delayed in starting work on the car, and took 3 hours to change 4 tires.

Not pet friendly at all!!While traveling in the colorado region for work my van needed tires and TMPS maintenance ($1500) so I made an appt at this location. When I showed up I told them I had my travel animal (cat) with me. They said I could bring him inside the store but that I couldnt leave him in the van. I offered to kennel him inside the van but they said its not allowed and everyone was allergic. Itll be another week before I can get an appt, drop off is not an option, and Ill miss the sale price on my tires because I cant get service this weekend. In all my years traveling with my cat Ive never been told I cant leave my critter in the van while in a kennel. I do not recommend this location as it is not pet friendly.

I just arrived at the Broadway store after finding a nail in my tire this morning. Got it inflated enough to bring to the store but was told by the desk guy that they couldnt help me until Monday because they only have 3 technicians on today. I have a credit card with Firestone, bought several sets of tires from this store and have spent well over $4,000 in repairs here over the past 2 years and they cant even change out my spare so I have to wait for my AAA roadside assistance to come to their parking lot and change my tire. I will never spend another penny in this shop or any other Firestone shop again. Going back to Goodyear.

I was told since I was a prior employee they could not work on my car even though I have lifetime services on my car never going back

The reason for a 4 star rating is they didnt have the tires we needed. But, Steve took the time to try and find a suitable alternative without trying upsell me. Actually told me that I didnt really need the tire that was available and we had contemplated.

Went in to get my oil changed and to see why my check-engine light was on. Guys were super helpful in every way. In and out in under an hour after they took me last-minute. Great staff at this location.

Theyve done the work right, but be cautious, they also do upsells right.Got charged 250 for the blower motor itself, which would cost around 60-120 online. The manager claimed that they always do a markup on any part so I wont comment on if thats a fair price.But they also suggested me to change my cabin air filter, which ironically, just had been changed by myself a day before.I personally wont recommend this place, but Im not a mechanic so a neutral 3 star is what I can give.

Hannah was super helpful! Helped me pick out tires, schedule the mount and balance, and made sure it was done in a timely manner. She also helped me get a discount by signing up for a store credit card.

Have had amazing service at this location every time Ive gone. The mechanics are incredibly kind and honest. Would highly recommend them for your car service needs.

Gave two stars only because I never made it in to know if they are competent in the shop. I tried scheduling an appointment online and a couple days later I got an email that it didnt work so I had to call in and schedule over the phone. Then the day before I was supposed to bring my car in I received a call that they were overbooked and wanted to push it back for 6 days later. BI was about to schedule it and decided to confirm the original estimate I was given and it had somehow changed from $80 to $122. Complete waste of my time.

Its unfortunate that I have to post this low. Originally they did a great job changing my oil. But holy mother did they tighten the oil filter. 2 hours into it and IM STILL TRYING TO LOOSEN IT. Its just crazy at this point.

The gal at the front desk was really helpful and nice. I came in because I wanted a quote on snow tires and she was extremely informative and even told me about their financing options.

My tire was ready to blow out any minute. Stopped at this location early in the afternoon. When we 1st went in we were not greeted. Both employees at the front desk looked absolutely miserable and you tell they did not want to be there. We proceed to tell the male employee our situation and we need a tire same day. He looked and seen that they do indeed have our tire in stock. We said great, how long will it be? The male employee stated oh well you can come back Thursday were too busy. He could have told me this from the beginning! We asked if he could check if there were any other Firestone locations that could help us out, he stated oh I cant check that from my computer. Never did he check to see if they had any openings for the day nor did he ask anyone. I would not want an employee that seemed so miserable at my front desk. Absolutely worst service. Shout out to Pep Boys for fitting 1 tire into their jammed packed schedule, and having employees that dont hate their jobs. Do yourself a favor, drive 3 miles down Broadway and use Pep Boys to have a much better experience!

I don’t care if you have a flat tire......!!!! Keep driving! This establishment is run by incompetent primitive people with zero customer service or professional etiquette what so ever will never come near it again

Do not use this business! I decided to gamble because I needed my brake pads changed and an oil change done on a Sunday. 10 hours and $100 later my car only had a simple oil change done. I had to call 5 times throughout the day to see what was happening with my car only to have someone be incredibly rude to me and tell me she couldn’t give me any information. Also after my car had been there for 3 hours I called to get a status and they hadn’t even realized I dropped my car off. As for my brake pads they told me the pads were still fine and I have “squeaky” brakes. I hardly believe brakes are naturally squeaky especially when I was told by Subaru the pads would need to be replaced in the next year when I had my car serviced a few months ago. I honestly got the impression the technicians are either lazy or ran out of time and just didn’t do the work I had scheduled. All in all horrible service and I wasted my day of not having my car for a VERY expensive oil change. I will never use Firestone again.

Poor customer service.

My battery died on me on a bad snow day & I quickly drove to Firestone to find the most helpful people ever! They were booked until Saturday, nonetheless Hannah & Brayden took their time out to find me a battery AND installed it for me in freezing weather. I will only be coming here for car services, as well as recommending it to friends/family.

I made an appointment at a different location, drove 2.5 hours to my appointment only to hear the technician was out & my services couldn’t be performed! Called BROADWAY & explained my situation, the guys were more than happy to work my car in! I am so impressed and will only be using this location for all of my service needs! They were fast and friendly. I can’t thank you guys enough!!!!

Actually had to sue them...smh

I took my car in for a 30 min. (max) inspection required by my employer. I had an appointment. I checked in at 7:42am. I was told by Tony, I could be an hour or hour and a half wait. Hmmm?????I stated in waiting area not more than 10 feet from front desk. 2 hours 45 min. later, I walked up to front desk to see about my car. The women at the front desk now seem totally without knowledge about my car. They found Tony, who came in and grabbed my cars paperwork. It had been ready who knows how long and NO BODY bothered to walk 10 feet to where I was sitting to let me know. Tony asked one of the women if she had called me. She acted like her mind was else where. And after a couple of more time asked, she said oh yeah. I called. Yet she didnt know what car we were talking about or what number she had called. I showed her my phone. There was no call from her listed. I would never go back there and I informed my employer of the service. They would even fill out the required inspection form for my work. NOPE never again!!!!

Such a great place! Went in today because my tire was making squeaking noises and vibrating. They fixed the problem right away and were super nice about it. Definitely recommend this place for any auto needs.

I made an appointment for a tire change. The appointment was at 8am and I was told it would take under an hour.Its now 10:25am and work has not yet been started. Walk-ins have been serviced ahead of me.What is even the point of having an appointment?

I had a flat tire yesterday and I stopped at this location around 5 PM. I asked the front desk if they could help me. They said no, and asked me to come back Thursday. They didnt even make the effort to check the tire. Horrible customer service.I ended up taking my car to Capitol Hill Auto, they were very welcoming and helpful, they fixed my tire in 5 minutes. Firestone Denver couldve won a new customer, if only they were willing to take a look at my tire.I definitely dont recommend this Firestone location.

Unfortunately negative stars are not a thing. I had scheduled a 1:30 appointment on Saturday/told them I would pick up my car Sunday (they said it would be finished Saturday). Sunday at noon I had called ahead of coming in - they said it would be ready in 30 minutes.. stopped by at 2:00 and my car was not touched yet. The guy with bloodshot eyes from Pueblo, CO. said that these things happen, to be more patient and that it will be ready soon. I called the corporate customer service who told me that the district manager, Katrina, would call me soon. Guess who never called me but put a note on my file that this was resolved?

Im happy with the work they did. I trust them.

Poor communication at this joint made a bad visit even worse. If youre looking for help with wheels and tires, Id look elsewhere.

I have been a loyal customer at this location. I scheduled an appointment, and when I arrived, the front desk team member asked if I would be willing to reschedule based on an overbooking. Because of this, he offered me 50% off my oil change service. I accepted the offer.When I returned, the bill was nearly over double what I was quoted from the previous sales person when he sent me away because of the overbooking. I asked for an explanation. The oil used was an unnecessary up-sell. In addition, there was a $10 fee for inspection which was not requested.Its truly disappointing. Luckily, there are many other options within a few blocks.

I took my car in to get my brakes fixed. They let me know that I didnt actually need new brakes for another 10,000 miles or so, but I did need a new battery. They swapped out the battery and did an oil change and my care runs great. I appreciate the honesty when they probably could have swapped out the brakes and charged me for it. I think the guys name was Reggie. Good people. I will definitely take my car back there in the future.

Great place and honest. I always tell them to do whatever my car needs and I have never felt that they found extra things to pad the bill. In fact, I find the techs cautious about doing too much work, and thats fine. Theyre happy to discuss what you car needs now and service that might be deferred for a bit. Prices are reasonable, and I got an excellent recommendation for tires for my car, which has an unusual factory tire size.

If you are reading these reviews to determine whether or not to go to this Firestone or any Firestone in the area, DO NOT take your car there. Tyler (Lakewood CO), the store manager is 100% ripping customers off, everyday. My fix required a part that cost pennies, Tyler wanted to charge over $700. Its unfortunate that these garages still prey on customers by recommending parts and labor on things that simply arent needed. Just look at all the poor ratings and reviews.

One of the best auto shop experiences I have had. I live out of town and my alternator failed while I was on the highway. I had my vehicle towed to the shop about 30 minutes before close. After explaining my situation Carlos did what he could with my vehicle in the parking lot and pulled in my car after closing time to guarantee they can work on it asap the next day. 2 hours after opening my car was ready to go and they included multiple discounts and coupons.

540.00 for censor. Really! Quoted different numbers. Proceed with caution at your own risk.

If youre trying to save time and Money dont go here. I dropped my car off at 8:30. Normally oil changes take about an hour. At around 10:40 I called and asked for a time frame. They hadnt started working on it and the man told me they wouldnt start working on until 2:30. I asked why it would take 6 hours for a standard oil change. The reciptionist then proceeded to tell me thats when he had scheduled it. Which made no sense. What was the point of scheduling it at 8:30 for it to maybe be done around 3:30 or even 4pm? I looked at the sheet I was given they were trying to charge me $50 for an oil change even though I had wanted a standard oil change they were charging me for all this extra work. I took my car to good year $20 and an hour later the oil change was complete. Save your time and your money stay away from this horrible place please.

Great location great people clean i will take all my cars here

I would like to thank Hannah for her professionalism and helpfulness in getting me the best deal on my car check.

I went there when my Honda Accord sway arms were broken and they have been replaced with new ones.. I no longer have the car, but I would recommend them to anyone who needs their car fixed and I would go back if my newer car broke down. Thanks guys you did an awesome job with my car!!!!

Made an appointment for an alignment, went in the next day and stood at the counter. Three employees standing around and there was no acknowledgment for about 10 minutes, tried to ask for service, nothing. Walked out after about 15 minutes ... no hello, no hold on a minute.Im not sure if I was even there, I think I was there.Anyway, I left and walked across the street to the Goodyear. The Goodyear person said, hello as I walked in the door. Told her I needed an alignment she asked me some questions and I was out of there in under 5 minutes.So if you walk into the Firestone, by mistake I assume, and no one says anything ... turn West, facing downtown and look across the street. Theres a Goodyear with nice, efficient people that will help you with your car.

If you want to waste your time and money come here absolute clown shoes I can’t believe they can keep the lights on with how badly their service is. DO NOT COME HERE

Oil change was scheduled to be compete by a certain time and it didn’t happen. I have a pretty low bar and getting it done by the time promised is about my only criteria here. Not planning to return.

After discovering a flat tire on a Sunday at 3:00pm, I frantically called Firestone to discuss my options. Reggie said that if I brought my car into the shop right away, he could fix the problem.I needed to buy four new tires and an oil change and Reggie was able to sell me these services within my budget and by 5:00pm Sunday evening. He was unbelievably friendly, professional and accommodating and I would recommend this Firestone to anyone needing car repair in Denver.The level of service and customer care was phenomenal and Reggie made this car emergency manageable and quick.

Alys K the girl who works here is not at all friendly. She is impatient and frankly rude. Please fix your customer care service especially if they are working at the front desk. The guy in the back (joe) working on my car was great, friendly and gave me discounts!

Firestone Downtown is great! Everyone is very nice, from front desk to technicians. My car is always done when they tell me it is going to be. I can always trust them to work in my car because I have always gotten the best results. I will truly recommend

Horrible service and rude techs. Go anywhere else

Kevin, Dirk, and Tony were incredibly help to my fiance when she had a car emergency that required immediate attention. They promptly fixed the issue and got her back on the road quickly at a reasonable cost. Couldnt be more thankful to them for keeping her safe.

I never poorly review places, however this time calls for it. I took my car in for a flat and asked if I could leave it there for an appointment sometime this week. The girl at the front desk was really rude. She had an attitude with me the second I started speaking to her. She wouldnt answer my questions and kept giving me weird (eye rolling type) looks. I was confused on whether or not she was even scheduling me for an appointment. I flat out asked her a couple times and only did she answer as I started walking away. I’ll not be using this firestone. I suggest they retrain their front desk on basic customer service.

Nothing like scheduling an appointment a week ago, leave the car waiting for them at 6am and overnight drop box keys, requested alignment be done by 2:30pm (8.5 hrs Im at work) arrive at 3:40 and car isnt done. Snooty who chick immediately has an attitude after asking for my last name and goes on to tell me I didnt have an appointment and walks out with out helping after i tell her her attitude stinks.. sup comes in to say they got delayed with an appointment before mine... with 9+ techs in the shop as i walked in..his words.. Cant even give you an excuse but allow us about 5 more min.. apparently an alignment takes 9hrs.Got the car and it pulls to the left worse than when it was dropped off..

I have taken my vehicles here for the past 10 years. They have always been absolutely honest with me and nothing less. Fast, friendly, informative, and honest... what more could anyone want?

If I could leave negative stars I would. Reggie proceeded to curse at me upon arrival of my appointment at 10am. When he told me it wouldnt be ready until 3pm. 5 hours after my appointment. When I questioned this he instructed me to take my business elsewhere as he cursed at me. Stating this is how it is in Denver. Never have I felt so insulted. Do not go here. The only thing keeping this business open is their location.

My experience at Firestone this week was unpleasant and unhelpful. I originally called the location to discuss a simple headlight replacement. The employee helping me told me Tuesday would be a good day to bring the car in. When I bring the car in Tuesday (10/16) I ask if it will be able to get fixed today and the front desk worker smirked rudely at my question and laughingly responded No. Then, no offer to help schedule or anything. Very demeaning and insulting for my simple question. Even if nothing is available some more helpful information or even response would have been perfectly fine. Very rude and unhelpful service overall.

Came for an oil change and found out other repairs were needed...Short on funds at the time and will need to come back later when more funds are available...Tech. was very nice and explained what other repairs were and the cost to repair...I highly recommend this station to any one needing oil change or other repairs..Thank you Firestone..I would like to especially thank Reggie for all he had done and for offering me discounts on other repairs my car needed...Thank you Reggie and hope to keep a good relationship .

I had the misfortune of needing car repairs on a Sunday, and Firestone was one of only 2 places open. The tow-truck driver recommended it over the other place, so we took my Saturn L200 there. Instead of actually diagnosing the problem, the Firestone techs assumed the problem was a bad battery and charged me almost $200 to replace it.This would have been fine if the battery was actually the problem. But when I went to drive away, the car was no better than before, PLUS the Service Engine Soon light was on, and flashing like crazy. I went back in, and they told me they would need to charge another >$100 and take several more hours to diagnose the problem they had apparently overlooked the first time. I asked why they didnt do the full diagnostic in the first place, and just assumed it was the battery, and they replied (rather accusingly, like this was MY fault), that they had no way of knowing how the car usually runs, and for all they knew the shuddering, knocking Id been experiencing was normal for the car! The problem turned out (as diagnosed by a different, much more knowledgeable company) to be a faulty ignition module, which was causing 2 cylinders to misfire. Really, Firestone guys, you thought that felt and sounded normal when you drove my car in and out of the bay?!?I fully understand that diagnosing an engine problem takes time, but I was very disappointed by the way they neglected to do so the first time, and only thought to really take a look after they had charged me for other (probably unnecessary) repairs. And they didnt even act contrite or try to win my business back in any way after I pointed out the mis-diagnosis. I promptly took the car elsewhere, even though I had to wait another day. Thank goodness for Fort Collins Muffler and Automotive, who actually knew what they were doing and made sure to test-drive the car after completing the repairs to ensure everything was working properly.

There was a dent on my car, that wasnt there before going in. I couldnt prove it was done there though, so I didnt say anything.They should review your car with you before taking it. I was given a quote for a specific tire, but a totally different tire was put on my car!!! Nobody discussed it with me before the change was made. Nice guys, but all work and changes should be discussed. REVIEW cars with patrons before taking/moving the cars! Mad about the dent!

Find coupons online. Made an appointment online. Save 5% if you get the credit card. Fair prices and good people.

If I had the ability to give less than 1 star I would. I brought my vehicle in for an oil change to this location. I also had a rear light out - I asked if they could smiply put a new light in. If not, I had a new light in hand and I could do it myself. They stated “Sure, no problem.” They also stated they had to use their own lights so it would just be 6 dollars to replace When I came back to pick up my car, they charged 115 dollars to replace the light. Stating that it took them an hour to replace the light. Something that I could have done myself in 15 minutes. This is something they did not quote me originally for on my invoice and expected me to pay. They thought that because I was female they could get away with this. I would not recommend going here- they will scam you!All in all: DO NOT GO HERE!

I go to this firestone pretty often for routine maintenance. Ive never had any issues with my car coming out of here and everything has always been fixed with recommendations on what I should do next. Overall the staff is pretty good but I do feel that they try and get you to fix everything on your car whether you really need it or not. It makes me think the staff are motivated by quotas or commission for services sold.

I was told by Julia that they closed at 7pm on Saturday. I arrive Saturday shortly before 6pm to pick up my car thinking I still had plenty of time before they closed. I’m told by Alys K that they close at 6 and that they heard the sales associate tell me the wrong time on the phone but she didn’t remember who I was so they couldn’t call back. I’m also told that even though it is not yet 6, that their computer system is shut down and I cannot not get my car, nor was Alts willing to turn the system back on bc it’ll screw with the system. The most they say they can do is reimburse my Uber if I live within 5 miles. I do not. I am extremely unhappy and will not be using Firestone in the future.

I love this place!!! staff are good listeners. I feel comfortable talking to reggie and kevin they are so friendly, and really knows hospitality values for their customers. I am really satisfied with the work that was done from my car. I definitely trust them.

I have always had a great experience when taking my car in for repairs. They have always been willing to work with me explaining the repairs and what is needed. I do always question mostly everything and they take the time to show me what they are talking about on the car and what repair options I have. I appreciate their time, friendliness and honesty. I have a hard time taking my car to anyone else.