Staff are always cheerful and attentive. I always find what Im looking for. I love the birthday and reward points freebies!

Don’t shop with Sephora. While their retail assistants are helpful and friendly, their online customer service team is definitely not worth it. The company as whole clearly does not value its customers. You’re better off buying directly from the brands they carry. Never buying a thing from Sephora again.

Great selection of majeup and perfumes. Staff is friendly and helpful

They had dior mascara. But not the exact kind I wanted.

Great store. Amy was awesome

Their Sunday hours are incorrect on the Sephora app and Google. Google I can understand but on your corporate website having an incorrect hours is incredibly frustrating when they are directing you to the store because items are sold out online. thankfully parking is free on Sundays. Otherwise the store is clean and usually has good instocks.

Staff is very knowledgeable and helpful with their recommendations.

I was able to enjoy a great guest experience! All my questions where answered and a warm disposition by their employees. The next holiday season I will be back downtow for a visit!

Supper sweet and very outgoing and friendly

Love this place! Huge selection, quality products, and it’s just so fancy 💅💁🏻‍♀️☺️

The ladies are always so helpful! You can tell they’re sales driven but they’re really friendly.

The staff was excellent I had a great experience

Really great team working here. Very friendly and knowledgeable! Nicky helped me find great lash glue and was very sweet. Hannah was awesome and helped me find quality skincare products. Give these girls a f***n raise!!!

Friendly, helpful staff. Very clean store!

Lots of Girly fun!

Staff is always welcoming and helpful. COVID precautions in place.

Great customer service

A very helpful and considerate staff. I really enjoyed talking to them. They really care for your needs and if youre a new timer they wont bombard you with products. Very welcoming. Will is great and hes kinda cute

Amazing! Everyone was so helpful. As soon as I walked in I was greeted (I think by Sarah was her name (?)) she was super friendly and asked all the right questions to learn just what I need. She got my foundation match and suggested an amazing product. I was helped by Mikayla who offered to get me samples of what she knew to be exactly what I needed from her experience and I’m really happy with the products she suggested! They were fabulous. I’ll definitely be ordering some. Overall it was a great experience and I can’t wait till I’m in Denver again. Thanks so much!

Helpful staff, friendly cashier named Zach I think. Easy to talk to. Deserves a raise 😅

Thank you Niki 😊 shes sweet

I didn’t necessarily have a bad experience here, the girls who were working on the floor last night 3/7 around 5 were kind of rude and short. The girl at the checkout counter was super nice though. It’s a nice store and it’s easy to find things on your own. Location is perfect to just run in on my way home from work.

Not my place to conduct business. Just came with these beauties.

One of the sales clerks gave me the wrong product that I paid 150$ for I asked her if it was what I asked for she said yes . and when I got home it was not.I had to come all the way back about 10 miles to return what I bought just to be told they were out of stock of what I wanted. .....not happy

I wish I could remember everyones names! Every person that I came into contact with was friendly, knowledgeable, and wasnt pushy like some stores can be. The whole team working tonight was just lively, thank you for making it a happy visit. 🤗

Love this store! The employees treat you so well

Didnt have popular items in stock

This store location was easy to get to and it was clean. I went in for a mini facial with Will, who was awesome! All the staff I encountered were friendly and helpful.I recommend this location as the staff is fire!

It was my 1st time shopping at Sephora! The staff today was absolutely amazing! So helpful and just so nice!!! I can’t say enough about my experience today!! I definitely will be back!!! 🛍❤️

So what are your hours? Google say’s 9, obviously I called because COVID-19 and updated hours are till 7 Monday-Sat. Went at 6 on a Wednesday and it was closed. As one of the only Sephora’s open in the state it would have been nice to update the website/phone system. Place signage at the very minimum. Please let me know when I can spend my money here. I don’t want to shop online.

Walked in and felt like I had a million eyes on me, treated me like I was trying to steal, i felt embarrassed to be in there, Im not rich but i can afford and its so sad, the service there needs a whole makeover like their products

Wow its amazing

Impeccable service.

I’ve been to this location a few times. The employees were friendly and helpful. The product displays are well kept. My only complaint sometimes is parking, not their fault it’s downtown Denver.

After remarkably poor customer service in Boulder, I gave this store a try. Service was excellent, every person working was approachable and I will absolutely go to this location from now on.

Never been before but will be back again. Super friendly staff. Understood my needs and executed more than I could ever expect.

Super helpful staff! Great products! Conveniently located. Will shop here from now on!

Took my niece here the other day. It seemed like everybody who work there with more interested in making sure their own makeup an appearance whats more important than customer service. Just because of everyones attitude; I took her to Alta

Staff were friendly and attentive. Nikki was super helpful assisting me with selecting a foundation. Unfortunately they didnt have it in stock but was able to order it and have it shipped to my home.

Great Sephora store! It’s not super big but they’ve always had what I’m looking for. The store is always super clean and the folks who work there are so knowledgeable and friendly. Definitely my go-to store rivaled only by the Park Meadows store bc it’s enormous and has a full range of brands.

Had a great experience with Andrew today. He had excellent customer service skills and was very easy to talk to. I know ~some things about makeup, but I often feel really intimidated in makeup stores like Sephora or Ulta. He was very helpful, and I appreciated it a lot.

Love, love Sephora not this one though. Im Rouge, so I know Sephora. Only one in the store and had to wait about 5 minutes for cashier to finish her phone call while the manager was standing right there.

Great store so many products definitely eye candy I always like to go in with a plan easier on my wallet the staff is very attentive helped me get what I needed right away even though I accidentally I ended up with the wrong thing they happily and easily took it back and exchange it for the proper item will definitely recommend and return

Good service, nice cast(not like some other Sephoras)spent way too much money here lol!

I go to this store all the time and each time I am more and more disappointed with my experience. The staff is rude and unhelpful and for an expensive makeup store, i expect much better customer service. Save yourself from being annoyed and go elsewhere or just order online.

I don’t know if a change was made in the last week (per other reviews), but I had excellent customer service. I was greeted at the door, lead to my product, given recommendations, and a sample of something I was interested to try later. I would most certainly go back.

These people really need to get there act together. I asked several different personnel about 3 products that are prominently featured on the Sephora website and they all basically shrugged their shoulders. Even when I asked about shimmer sticks, they looked baffled. They really need to brush up on their product knowledge. They were friendly enough, just not informed.

Wouldn’t have been so disappointing probably if they had taken the responsibility upon themselves to let their customers know they would be closed on google 😡

Pretty good variety but it was out of stock of only item I wanted

This store had a very helpful staff. Went in looking for Tarte Shape Tape (which it turns out is only available in Ulta), and the staff helped us compare products and brands to get a close match. Additionally, we wanted to match a foundation with a new spray tan color, which Sarah helped us match perfectly.

I really felt discriminated when I entered! I wasnt offered customer service but I was followed around the entire store.

Deserves 1 Star for poor management and people skills but Jackie saved it. Jackie was phenomenal to work with in helping my wife find the items she was looking for, very funny as well! On the other hand Jess either needs to take some management classes on how to not have attitude with customers or needs to find a non management position. What are you looking for?! In a bad tone is not an appropriate way to ask a person. When confronted about it in a calm way she denied it and said she asked my wife What can I help with? Which was her trying to lie to me. Not good. Jackie thanks again for being great, I hope upper management sees this somehow and gives you some recognition, you deserve it!

Store is nice, lots of selection but I totally agree with the other reviews. Not one person said hi to me. The cashier had about the same motivation for life as a dehydrated slug. Even after they found out I was rouge, don’t care, same rolled eyes and nothing. Worst I’ve been treated at sephora.

Staff is the least helpful out of any sephora I have been to.

Staff was very helpful and seemed happy to work there

I had the worst experience at this Sephora location. I really hope the upper management can work on the customer service on this store. Today, I made an exchange on some products (they are unused) I bought a few weeks ago, but the 15% discount did not apply on the exchange transaction. She said You did not use your own money, thats why the discount did not apply. Then I asked to returned them. She returned them in a VERY BAD attitude and threw away my return receipt!!!!! I asked for the return receipt, and she said You can see the transaction on your account. How could you not giving your customers return receipts????? And I CANNOT see the return receipts online. Your tone and your attitude will definitely turn the customers away. I would never come back to this store. Worst Experience Ever!!!!

Very helpful staff. Got most of what I needed and was out.They are a bit understocked or maybe thats what a Wednesday afternoon looks like? Either way its 30 minutes closer than the other Sephora I visit and slightly smaller.

Over priced over hyped. I know Cosmetology schools where the students are more qualified and knowledgeable! Really? How do mess up a fade?

The staff is phenomenal and showed me the exact products to buy up for the holidays. Thanks, Sephora!

Great service, helpful staff.

The makeup from here survives Chilis ribs.

The smell of insanity, if you feel the urge to shop here you should probably reassess your life. Embrace your pheromones

Received above and beyond customer service from multiple employees at the store, especially Michael, when a couple friends and I went into browse fragrances. He was patient in helping us look at different perfumes, and spent a great deal of time showing us scents that he thought we would enjoy. He even gave us several samples of fragrances for us to try. At the end, he sent each of us home with a free mini size of the DevaCurl macha tea hairmask. I would definitely come back here again.

One of my all time favorite places

Would give zero stars if possible. Got a gift card from here for my sister who shopped here alot. She doesnt shop here any more. Tried to return the gift card. No returns. Have reciept AND have card it was bought with. Will never buy anything from here ever again i suggest you all do the same. Unacceptable. Horrible customer service. Dont shop here.

Visiting from out of town, mikayla was super helpful, nice, and even saw me looking at an oil and bagged me up a sample! Thank you so for all your help.

Im totally clueless about makeup, Alli D. helped me as soon as I got into the store and checkout was quick!

This place should be shut down, I went there a few days ago and there was terrible service, one of the ladies there gave me attitude when I asked her for help and when she chose the wrong one that I politely said to her, she just rolled her eyes and her attitude got even worse! The place is just terrible, let me also say that this isnt the first time this has happened Id rather go to king soopers cause at least then i can get good service

Absolutely awful experience.I went to Sephora to see if they carry Neutrogena products this afternoon. The gentleman helping my friend and I treated us like we were from the wrong side of the railroad tracks.He told us that they did not carry Neutrogena products and pointed us out of the store towards Target. When I lingered a moment in the Fenty makeup section, this gentleman lurked nearby, but never once offered to help me find a shade comparable to my Neutrogena makeup.He basically made both myself and my friend feel like trash based soley off my lackluster choice of products (Neutrogena). I will never shop at this Sephora location, or any other location for that matter. Shameful customer service, horrible treatment and employees who stalk the clientele.

I just went to this Sephora a could days ago and I dont understand the other reviews. I was asked multiple times by different employees if I needed help finding anything, and everybody was very kind and full of energy.

I was just in there and was confused about which scent to pick and the staff was extremely helpful, they helped me pick the perfume and I am extremely happy and beyond satisfied with my purchase.

Maybe its because I was looking bummy when I went in after work but I couldnt get the service I needed. I usually dont want alot of help while shopping but I was really out of my element. Have been wearing MAC for 20 years and came specifically to buy a whole new set up since they carry Fenty. First a disembodied voice greeted me from across the room, let me know if you need anything she shouted, I do need something, I shouted back, then a lovely woman pointed me towards the Fenty display. Ilooked for her again and asked if she could help. She did a color match, and gave me liquid foundation which Ive never used before. Really needed concealer, lip color, eyeliner, eyebrow filler and an applicator for the liquid foundation, I think, who knows, she disappeared so fast. Cashier suggested I use my finger, sure..ok. But I was there to buy. Nvm. Ill just order online. 2 stars because they did at least carry the product in my color.

Holy makeup land they have lots of different colorsfriendly staff

So I was going to see a movie and I had about 30 minutes to kill. I have never been to Sephora so I decided that I would go in and look around. Normally when somebody standing at the door theyre there to greet you and ask you if you need help. However, when I walked in instead of getting a greeting the lady said we are closing in 20 minutes. I was kind of annoyed but I didnt really say anything except thank you and walked away.My friend Allie called to see where I was and I told her that I was in Sephora. while I was on the phone with her an employee walked up to me and she could obviously see that I was on the phone but she said just so you know were closing in 20 minutes. I said I know thank you.When my friend Allie arrived she asked them about the Too Faced Peach palette before the lady at the door could tell her they were closing.I was in the back looking and smelling perfumes when I noticed somebody looking at me from the corner of my eye. Thinking it was my friend ready to go I looked up and but it was Employee staring at me. instead of asking me if I needed any help or if I was looking for anything in particular she just kept watching me. There was about 10 minutes left and I went to the Skin Care section just to kill time. As I was walking down the aisle I noticed that the employee had followed me and was watching me still. I looked at her and we made eye contact and she still did not ask me if I was looking for anything, if I was Finding everything okay she just kept watching me. Then I went to go look for Allie and she was in the front paying for her makeup. I started going through some loose pigment Shadows while she was paying and I noticed that the employee was still watching me.Maybe she thought that I was suspicious. Idk. But I have worked retail for a few years and not once did I think it would make sense to stalk someone whos suspicious. Usually I handle them like any other customer. Hello, welcome to T.J. Maxx let me know if you need help finding anything Hello, thats a really pretty scarf. Did you know if sign up for rewards you can save 10% off your first purchase?But to just follow someone and stare at them even after theyve looked at you and made eye contact? Its rude and completely unprofessional. Idk if this is all Sephoras, or if its just this one.

The staff here is fantastic! Huge shout out to Jessica/Izzy for being all around amazing!

I have always had amazing service here. Michael is the best!!

I never want to rate anywhere because i don’t want to be a punk that complains but every time i come to this location i am followed around the store and i see them all looking at me and hovering over me. It makes me want to cry because i work two jobs downtown and I’m a full time student and i come to Sephora to get myself a treat every once in a while. It makes me feel terrible about myself and it doesn’t he that i am very obviously a woman of color. Please find a way to reduce the employees stress on theft because i am positive that for that reason i am treated like a criminal every time i come in. I have never stolen anything and this makes me feel like i should just stay out of Sephora if they are going to assume I’m a thief.

Worst customer service ever!!! Both Carol and Journey, (that’s right, I payed attention to your name tags ladies) look at you like you’re stupid if they don’t know what product you’re looking for. Alexandra was absolutely helpful and the sweetest person ever. The only employee there that knows what they’re talking about, and if she doesn’t know at the top of her head, she’ll ask you every detail she can to make sure you find it and are a satisfied. Oh, and Zack? The rudest cashier I have ever come across. I won’t be ever spending my money at this location again. You’re better off going to Cherry Creek or JcPennys, hell even ULTA.

Very helpful staff.

I love Sephora! Its the only place I shop for make up, skin care and hair care!

I do not like their return policy LG I have not used the product I should be able to get my cash back with the receipt

Most of the employees very nice and helpful

Advertising on the web that you carry Jeffree Starr products and then staff repeating twice that you do not carry them.... make your mind up!!! Terrible customer service.

I Love ! my favorite place in cosmetic

This sephora has the worst employees I have ever come across!! If its not the employees than its the management. I went in the first or second week they were open. I wanted to get a foundation march. They had several employees all over the makeup section. When I asked, a girl with long black hair said I would have to wait for one of the two girls to be done at the beauty studio. I asked why I couldnt have one of the other girls walking around to have it done, and she said because they arent allowed too. So finally I waited around 15 minutes and I was never matched. So I went in this past weekend because I live downtown so its the closest store to me. This time I didnt have to wait to get a foundation match. Will was helping me but the whole time he seemed to be trying to push me to buy foundation instead of giving me a sample. Oh, and if youre a person of color, they automatically assume youre shoplifting. Several of the employees including a manager were constantly watching me and would talk in their walkie talkies about my every move. Dont waste your time with this sephora, the ones inside JcPenny are much better.

The employees were nice

After 15 minutes in the store I had been pick-pocketed and found myself without my iPhone. I immediately approached management and they refused to look at the security footage citing a potential theft if they left the selling floor to check the camera. I thought this ironic since the manager just oversaw someone steal over 600$ of personal property. It became clear to me after talking to 3 managers of this location that no one was going to look at the footage. They would rather have a thief running around their store than go backstage and check cameras to deter and potentially catch the person to victimized me. I called back 2 days in a row and still had no luck with getting the management to review the footage. So besides this place being disgusting, overly crowded, and loud, you can now count on Sephora to protect criminals over their clients. Thanks so much to the management who ignored me and treated me as a nuisance on Saturday night. Thank you for enabling a criminal to get away with my personal property and thank you for not even CHECKING your camera so I could give a description to the police.I will not be returning and would advise any person who cares about their safety to stay away from this establishment.

Typical Sephora, pretty nice store

Loved it, Matt and Nikki, were awesome!

Wide variety of makeup and parfums. Wish they had more mens stuff besides cologne.

When I was here I had lots of help finding the things that I was looking for. Staff was helpful and friendly.

Staff is diverse, friendly, and always helpful.

Very expensive.lol.It is located on the 16 st. Mall many beauty products.

People were helpful and kind

I was hoping for a better experience than at our local Ulta. It was worse, with snobby staff and every tester looking like a toddler on espresso had just been there.

They didnt have either perfume I was looking for 😔

This Sephora has very poorly managed inventory. Any time I go in to buy something specific, it is out of stock and they want to order it for you to be shipped.

Excellent, professional n affordable!!

Sales clerks were knowledgeable and helpful

Nikki is my girl! I look like like a super model!