Beyond terrible customer service. I called them and wanted to order a part and they asked me to bring it in. I walk in the store and right away harassed by what I think is the owner. He says they have no idea the dimensions and are unable to tell me what it is. I walk out to my car and measure the seal. Its 1, the most common size. Then after about a half hour of waiting by the front door someone comes to help me. They then let me know they dont have it, the most common size- odd. After that terrible experience I googled other shops in the area. I found Whisler Bearings and Drives that is in the same industry. I walk in to a smiling tech that grabbed my seal, walked in the back room and grabbed what I needed. I will never go to Kaman again and will deture everyone from going there. Kamans will-call looks like a call center. Dont waste your time, go to Whisler with great customer service, stock parts, and a friendly retail area.