Friendly and knowledgeable team! They were very accommodating and kept me up to date via text on my cars progress. Despite a busy schedule, they kept my car repair on time. Only issue was a minor delay getting parts, but its also my understanding that this is just the current status quo across the nation. All in, wonderful experience and I would bring my car back!

Needed my bumper and tire replaced after an accident, Sam at the front desk was great with any questions I had. Sometimes service can take a while but that’s because if they need to send parts to an outside vendor, like my rim had to be repaired else where and that held them up. Other than that they were correct with any timeline they gave me.

Carstar West did some body work on our car after a fender bender and was super helpful when talking to the insurance company. Very friendly staff and great service!

CARSTAR West is absolutely the best place for car repair. Ive never had such excellent service with any car of mine. They kept me informed of each step of the process to repair my car. When I picked my car up it looked amazing! They cleaned my car inside and out. It was a very pleasant experience all the way around. Thank you CarStar West!!

They were efficient, kept in communication with me throughout the entire process and so friendly! 10/10 would recommend

Very friendly with the customers. They explain everything that they are doing to the vehicle. Honest and reliable.

Our bumper was on back order, and it was going to take extra long. Tim went online, and found another one somewhere else and had to have it shipped TO HIS OWN HOME just so our car could be done 10 days earlier than expected. We were kept up to date the entire time via texts, they worked with our insurance company so I didn’t have to, and the car looks great inside and out. I would not hesitate to bring my car back here. 11/10

Everything was great with car star. Easy drop off. They kept me up to date when my truck would be ready. And did quick work- 5 business days total I think? And my truck was spotless when I picked it up. Definitely recommend.

Had to find an auto body shop for insurance-covered collision repair and very happy I chose this team based on their location and previous reviews.Great communications from scheduling an estimate to the daily text updates on the progress of my vehicle.Didnt have to wait too long for an estimate and my appointment to have cart worked on after that was very quick. Car came back as fresh as new and cleaner than when I brought it in.Highly recommend the team here at Carstar West! (Dont let the name fool you - theyre on East Colfax 😉)

Friendly and professional. Completed in a timely manner and always kept me current on the status of my vehicle. Also, offered me beverages every time I went in.

Everyone was kind and professional! Emily did a great job of communicating. The car looks great!!

I dont hand out a lot of 5 star reviews, but the people here earned it. Great communication, professional and friendly service, very helpful and informative--they are 45 minutes in good traffic from my home and I will still gladly go out of my way to come back. Kept me in the loop when insurance wouldnt pick up the phone, did what they could. Im not going to go wreck a car to give them business, but if something happens again, theyll be my first stop.

Everything was made easy - from car drop off, rental car (separately arranged but well coordinated with CARSTAR), daily updates via text, and easy pick up.The repair work was exceptional. Cant tell anything ever happened to car! All around a fine experience for needing to get bodywork done on your car.

This team rocks! Tim Robins (the manager), Emily and Sam in the office were all great to work with. Professional, friendly and kept me up-to-date on my vehicles progress. They delivered on time and under their estimate and the repair looks fantastic. I highly recommend trusting them with your vehicle

Very disappointed in the service we received from Carstar West Auto Body. My son was in an accident and insurance company told us to contact Carstar. Set up an appointment for an estimate. Estimate was sent to insurance company, Called to make appointment for the repair and Carstar told us they could not do it, they are too busy. Have a rental car that is covered for 24 days and now we have wasted two and a half weeks and will have to pay for extra car rental. If they would have told us from the start that they were too busy and could not do the job we would have found another shop and there would have been no issues. Hate writing negative reviews but felt this needed to be communicated

Very helpful and nice staff! Had a great experience

Professional, timely, AND they cleaned the inside of my car when all they needed to do was body work and paint. Highly recommend .

Went in for an appraisal for some damage to my car. Great service.

This auto repair business is definitely one of the best businesses of any type that I have dealt with. They are amazingly outstanding in communication, efficiency, skill, fair pricing, knowledge of insurance claims and need for loaners. I give them an A++++!!!

Always friendly, fast, professional. I highly recommend this business.

Great service. Professional. Easy claim process. Able to provide ride. Car looks better than when I purchased it. Would recommend without reservation. Great people.

Great repair work, completed on time, and great communication throughout the process

I highly recommend Carstar and will return in the event that I ever need work done on my car again. They are kind professionals and trustworthy. I can’t recommend them enough!

They are very knowledgeable and understanding. Helped me understand the entire process. Made me feel very secure when I was worried about rental. I would recommend everyone coming here for estimates and service.

Carstar West was quick with their estimate and the work on my car. They were friendly and accommodating. I would definitely recommend.

Did an awesome job kept me updated daily great people to work with very friendly and knowledgeable.

Great service. Kept me updated throughout the repair process. Work was completed on time and as a bonus my car was cleaned. I highly recommend Carstar Autobody West.

The people at CARSTAR West are all a pleasure to work with. Ive taken my vehicles there on 3 separate occasions. Each time they communicated through the entire process and delivered my vehicle when they said they would.I always recommend this shop when asked where to take a vehicle for repair as they have gone the extra mile for me everytime.

Totally awesome! Helped me fix some scratches on the car with minimal costs and within 15 minutes! I would definitely recommend.

Very quick. Good work. Good communication.

Could not be happier with my entire experience- incredible customer service, got my car in right away, sent text updates, finished quickly and did a fantastic job with the repair. Definitely will be my go-to for any future car repair needs, highly recommend. Thank you!

Easy to work with and did a great job.

After being rear ended, CARSTAR West Auto Body was kind, quick and so easy to work with! They were amazing and made my car look good as new! Thank you!

They were very professional, understanding and very reasonable on cost. They gave prompt updates via text and completed the work prior to when anticipated. Would definitely recommend them and would use them again in the future.

First time at this business, minor repair needed, Tim quoted me a very fair price and said it would take less than an hour. He did the work in a mere 15 minutes and did not charge me anything! Very impressed with the honesty and professionalism I experienced. I highly recommend and urge you to give this local business a try!!

Very professional company with good customer service and friendly employees. I recommend 👍 did a great job on the car.

Customer service was great and the car looks awesome. Very fast service!

Had an accident and deal with CARSTAR they did excellent service on my Ford raptor truck and they also was very helpful and updated issues I did have a deal with the manager Tim will deal with him again

Amazing job both times on my vehicle! Jeep looks just like new again! The ladies inside are friendly and amazing! Will always use this body shop!

This service center was amazing! The office staff were efficient, and my service person Rick was present, sincere, and inspired my trust, and yes he came through with a job done beautifully and expertly. Thank you! Aarons Mom Myra Pauley

Mike and company were spot on! The estimate, service, professionalism, timeliness, were top notch. And gave me progress reports along the way. I am coming back for all auto body needs!

My car was hit in the middle of the night in front of my house, I had to take it to carstar to get it looked at, they were super helpful with everything including the insurance company. They took my car the same day they looked at it. They were super nice, helpful and communicated so well. I recommend this shop to ANYONE and EVERONE.

Outstanding service, outstanding communication!!

After washing my car there were black stains on my paint. The hood still popping out from the front bumper and I didn’t get my license plate holster to my front bumper and they kept rescheduling my pick up. I got an unfinished car. All in all poor service and unprofessional. The way tim talked to my wife was very unprofessional. I will need the real managers number.

Very professional. They were very good at communicating regularly about progress and expected completion dates. Very friendly. Did a great job.

Such a great experience with West Carstar. They did a great job on my car, were extremely pleasant and professional, AND got the job done early.

My car was ready days before originally it was to be readyGreat job

My wife and I will continue to bring our vehicles here for every auto body issue. They have worked on both of our cars and each looked better than new when fixed. The staff is always very detailed and thorough with their work, I would highly recommend this shop. Repairs are done in a timely manner and there is no runaround to deal with. 5 stars.

CARSTAR West was great to work with! They were timely, helpful, professional and went above and beyond to accommodate me. I would highly recommend using them for your auto body needs!

I got rear ended and i was referred to carstar west and they got the job done quickly and did a excellent job at repairing my rear bumper on my ram 1500 10/10 will be going there again if i need any work done

I highly recommend this shop for body damage and repairs Unfortunately, I have had to take in my vehicle for various reasons several times over the past couple of years and these guys have always done a outstanding job. They are fairly quick with estimates and have great relationships with insurance adjusters to have quick turnaround times. They never over promise and are diligent in customer updates for scheduling and are very responsive to calls. Most importantly they always go the extra mile to make sure everything is perfect and to a very high quality.

Staff was very courteous, very good about updating along the way. The only thing that could have been better was my car was really dusty on the inside, but the work was great and the staff was awesome!

They were courteous and professional. Unfortunately my car was a total loss and they did not work on it. However, if I need an estimate I would not hesitate to contact CARSTAR West Auto Body

Tim the Shop Manager is great! Kept great communication through the duration my car was there. Would highly recommend

Fantastic service, very happy that Nationwide recommended them. Id 100% recommend them to friends and family. The team was always willing to go above and beyond with the repair and service they provide.

Get experience with getting our Vehicle fixed. They always kept us up-to-date with what the next steps were. And have went above and beyond to make sure that we received high-quality service on all ends. We will definitely recommend people to use west car star auto body repair services in the future.

Highly recommend Carstar! I was sent here through my insurance company after a car accident, and they fixed my car up great! A few weeks after I got my car back it started having a small issue again and they were quick to immediately take care of the issue and help me out with a free rental car so I could go about my day! Christina has been my point of contact and she is amazing! Thanks to the entire crew for helping me get my car back to normal, I really appreciate it and will recommend to others and be back!

These guys totally rock. Thay did great work and quick. Even detailed the inside. Above and beyond.

As anyone, I was stressed at the thought of getting my truck fixed after an accident. I trusted my instincts and took the truck here. It was much less painful than expected and I even had them fix unrelated damages. My truck came back like new! Beautiful paint job exactly like it was when I bought it. These guys are the real deal.

I needed a hood replaced and they did it in under an hour very fast service.

Never go there they allowed 3000,00 worth of tools get stolen then not accept reliability for it on there property....

Went above and beyond and didnt try to jack prices because I wasnt familiar with car repairs. Kept it honest and affordable, and lect my car clean and sparkly after the repair! Cannot recommend them enough.

In 2010 a person took out the front wheel well of my SUV and when they were done I couldnt tell it had been in an accident. Last month another person hit my car, scrapping the drivers side, and yet again my car is back to perfect. Both repairs were done quickly and everything looks new again! I also had them fix a non-accident dent in my rear door, and the door looks better than when I bought it! Great experience with both repairs!

Really did a great job on my car! Would recommend this place to anyone who needs a good repair!!!

Super nice

I have had a few different vehicles repaired here. It has been perfect every time. Very communicative throughout the repair process. I give them the highest recommendation possible.

Highly recommend, Good system going on, just set appt. Bring your car in and they handle it all. My car came back looking good as new. The office Ladies are great, theyll take good care of you.

They did a great job with a minor repair in my car—fast and great value, quality work.

Good communication, car came back in great shape. My only complaint was time it took to get it in to begin with, but I gues when you’re good you’re busy too

My car was broke into in an underground, “secure” parking garage at my hotel... not only did they fix my car - they cleaned and detailed it! I got it back looking like NEW!!! Thank you for all you guys did.... awesome job!

They have worked on 2 cars for me in the past couple of years. I had to return one for some rework, but it was understandable that they didnt notice it during their final check the first time. They kept me well informed by text, email and phone (it was my option to select all 3 forms of communication). Although it wasnt ready the day they originally estimated, they called me several days ahead of the delivery day, as soon as they knew there would be a delay, to tell me and explain why. So I had plenty of notice and felt it was reasonable. And they treated that delay with genuine concern for my inconvenience, so I felt they really cared. And got the car only a day later than originally promised. If youve had experience with even one other body shop, you know this is great customer care compared to most other shops.

I was quite pleased with my auto body repair experience at CARSTAR on 8450 East Colfax in September 2016. Kristina, from their office, saw the 2 separate damages to my Nissan Xterra and immediately gave me 2 estimates so I could easily analyze my costs.John, also in the office, got my car in at 8am and then had it finished by 11am on the same day!! I guess they ordered my parts in advance and had them waiting for me.My charges were exactly what the estimate stated. I couldn’t be happier and will eagerly return if I need any additional work

Great

Great Customer Service. Left My Car To Be Fixed.

If you want your car fix at a good price go here

People were nice but quality of work was questionable. When I went to go pick up there car I found a problem before I even left the lot. Then I found another issue when I got home. They went out of their way to come and get the car and fix the issue that they created. And assured me it was fixed. Like I said, really nice people, and I believed that the issue was fixed...and it was but in fixing the one issue they created another. I am so frustrated that I refuse to even call to have them fix the gash that they left behind the fuel door.If you choose to go here be willing to except mediocre work.

This place is ridiculous! They wasted my time so much. I had to drop off my car twice in that place because the first time they didnt finish it. If you take your car to this place dont expect a call from them when is ready! Even if you call them to let them know you will pick up your car at the end of the day, they still close, and make you come get It the next day. Thanks to their miscommunication I was late for work many times. They seriously have some poor customer service quality! Dont believe me? Find out yourself.

I was referred to West Car Star by State Farm Auto Insurance after having some body damage to my car the back driver side door and quarter panel. After being called over a week later than they said that the work would be done, I was super excited to finally have my car back. I thought I would arrive and that things would be perfect, but not only did my car look different on each side, the body work was completed inaccurately, rubber was disconnected on the inside of the door and not properly assembled. After commenting on this, I was then was shocked that the companys pink marker than they use to mark up the outside of the vehicle was all over my cream colored seat belt. The customer service rep did say that they would fix everything, and agreed that the job was sloppy and that it would be fixed and ready to go the next day. The next day I showed up and I felt a strange vibe and realized that they were trying to distract me by pointing out other things about my car (like dings from the seat belt that were created by the seat belt getting caught in the door...pointing at things that had NOTHING to do with the repair and basically just a distraction for me not to look at my seat). The reason that they tried to distract me was so that I wouldnt look down at my seat to notice that there was a shiny oil spot on my cream colored leather seat, obviously from whatever they had used to clean the seat belt OR from a person with oil on them sitting on my seat. After trying to scrub it in front of me for 20 minutes and it still wouldnt budge, they tried to tell me that I would have to come back later to have it fixed when they could get someone in to fix it. I declined and said they needed to let me stay in the rental car until the stain was removed. They tried to force me to take my car, even though the job wasnt finished. I called State Farm, who spoke with West Car Star and I left in the rental which would be paid for by West Car Star, as it should. I didnt like or appreciate that I had to fight to keep the rental until the job was COMPLETE. A COMPLETE job means that my car is returned to me in the condition it was prior to trusting them with my car (with body work completed, of course). I went to pick up my car when it was finished and the stain was removed, only to find that they once again are forgetful of the smallest things, such as putting on the air cap to my tire. I had to request that they put an air cap on and then as we bent to put on the air cap, I realized that they missed a few spots of paint on the inside trim on my wheel barrel. The guy pretended that he didnt see what I saw, but anyone else that has looked it since I left sees what I see. In the end, I guess it is worth it to have a spot of color different than the rest of the car, just not to have to deal with explaining to them how to do their job correctly.

Carstar did an excellent job of fixing our Escalade after some idiot slid into it, and didnt even have the courtesy to stop!! Smh!!

They exceeded my expectations.

My place for a bunch of car stuff. Great customer service. Thank you Christina, John, Tammy and Dale.

Horrible experience. This location took over a month and a half to fix my car. They had to send my car to a Ford dealership to fix a problem they couldnt figure out adding an additional 2 weeks to my wait time.

Just picked up my car from Carstar West - I couldnt have been happier with the service. Service was fast, and the car looks good. John in the front office handled my car, and he communicated with me promptly and often and was very communicative. Ashley with Carstar also called and kept me informed. My insurance did not cover the damage which was the other drivers fault, so we had to go through the drivers insurance company which was unresponsive and put up a a lot of road blocks before they paid for the repairs. Carstar arranged to pay directly my car rental during the repair period which saved me the hassle of working with the ins company. John worked hard to make this all happen which saved me a lot of time. Thanks, John and Carstar! Highly recommended.

Great service. Friendly!!

Great service

Rude and inconsiderate.