Waited over 45 mins to have a single plywood cut to size which they offer free of service when you purchase. Took 20 mins to find an employee and still waited 45+ mins.

Ridiculous experience today! I needed a sheet of plywood cut to size (58x30) and asked for assistance. I was assured that someone would be right there. After waiting 25 minutes with no response, I went to the service desk and asked for a manager. Her response was that (with at least 50 employees) she did not have anyone who could run the saw. No attempt to find someone or to figure out any kind of resolution. Lame apology. On a scale of 1-10, a zero for customer service.

I just had new carpet installed in my home this week. Im still putting everything back together.Home Depot provided the carpet and installation. I am VERY pleased with the whole experience and I love having the new carpet!At my Home Depot I experienced top-notch customer service. One Flooring Specialist even contacted me while he was on vacation to make sure I was happy with the way things were progressing.A crew of three guys took a full day to install the carpet and again, great experience. They did an excellent job.Dont ya just love new carpet???

I had plans today… then I went to the lumber department at Home Depot. Does anyone work here? The other staff were helpful.

So easy for me to find everything that was needed for my home improvement project. I even got advice and assistance from one of their knowledgeable employees. The store hours are perfect for a last minute do-it-yourselfer like me!

Difficult to find. GPS helps. Home Depot had what I wanted. There were lots of employees gathered near the checkout area chatting but no one in the area where I was shopping and had questions. I like the Home Depot on N. Quebec St. better.

The moment I walked in the door multiple workers asked if I needed help. Initially I said I was ok but later ended up asking a worker named Trevor in the wood department for some help. Trevor was amazing and went above and beyond to help me find the materials I needed. He helped me get both wood paneling and insulation for my project. Both my girlfriend and I left expressing how pleasant the experience was.These days good service seems hard to find. Our experience at the Home Depot off of Santa Fe with Trevor made us want to go back to that location next time we need supplies.

This review is specifically regarding my experience with Steve Barber in the appliance department. I have ordered hundreds of thousands of dollars worth of appliances through Steve for many of my properties. He has been the consummate professional and always goes above and beyond to insure that we are getting the best pricing, advice, and service. I wouldnt dream of going anywhere else to get my appliances (currently working on a larger order as I write this review). Steve is an asset to the Home Depot and to my company as well. I felt compelled to write this review to let him know all of his hard work and great service is appreciated. Hopefully he gets the same recognition from his store manger and corporate as well. Thank you Steve!

In a hurry to get a lot of material and had to ask 10 different employees to get me help with lumber and none did anything. I even had employees walk past me while they chat together and ignored my request for help. This store has no idea what they are doing and fail to produce any simply common customer service.

We had an amazing experience with Don and Nicole in the tool rental department. It was late and snowy and we were locked out. They helped me rent a giant 32 ft ladder, took it out and mounted it on my car.Everything about the night was made easier by such kind customer service during a frustrating situation! We are so grateful for them!

Ross in hardware so helpful!!!!!! Absolute gentleman, extremely competent upon a tough task! Re-keyed 3 Schlage locks for me in timely, professional fashion! Thanks HD! Would highly recommend this location! Ross you the man!👍👍

The customer service at Home Depot has really taken a tumble over the years. They used to hire experts. Not anymore. Haven’t had a good, knowledgeable employee in ages help.

Worst customer service that doesnt take cash, lol. Absolutely ridiculous.

Music was so loud it was hard to think and shop at the same time. Its hard to find things, a lot of things are cheaply made. Staff is friendly and helpful, but the overall experience is not pleasant.

Staff is helpful if you get the right one. You have better selection at the one at Alameda and sante fe.

I couldn’t find what I was looking for even though the app showed it was in stock. But Blake went out of his way to locate one in the Lakewood store and hold it for me.Thank you again Blake for your courtesy and professionalis.

I’m having a hard time with the number of stars to give because things overall were negative if not saved by the amazing customer service peppered in. They seem very busy and understaffed at this location. First, Maddie was very kind and helped me in the store getting supplies for a big project. She made sure I got everything I needed. Then, Nicole in tool rental took care of me and was very friendly as well and thorough. They were the saving grace to the other aspects like waiting in long lines, rented tools not working, products out of stock, and some other gruff employees.

Well, I love a good shopping spree at Home Depot as long as I don’t need assistance! I want to spend $2K on a refrigerator and after 30 minutes of begging 3 people to find someone to help me, still crickets. They literally couldn’t care less about me and my $2,000 refrigerator sale. It’s obviously nothing to them and their corporate monopoly. Not saying I won’t be back but I’ll definitely be going to Lowe’s for my refrigerator and all other large purchases.

I was there to buy some utility rug that needed to be cut to size and I asked two workers who were two feet away for help. And instead of helping me because they didn’t look busy, they called Santiago to come help who was in the next aisle. So I just wanted to give a shout-out to Santiago today! He was very helpful and amazing. We need more workers like him!!

My favorite store and the whole wide world. That home Depot was so wonderful and the people were so helpful it was amazing actually I had two people running around for things that I needed that I didnt see and then when I finish shopping and saw one of them they were like did you get everything you needed did you find it and it was so joyful and and pleasant people and that store gets a 100 for me.

OK, I couldnt locate any bike parking...Had to use the cart return, but vulnerable to cart damage.Could a bike rack be placed in the space next to the return?Maybe oriented so bikes park toward the tree?

Very friendly place easy to find the items Im looking for

Carmen H. was extremely helpful! She deserves a big shout out and thank you for helping us find a special type of pivot screw! She does her job and knows her screws and bolts!!!!

April At customer service was incredible! She helped me with fencing and with a rental car as well as dealing with a busy line! She is totally awesome

Help yourself to extensive do-it-yourself or if you’re a contractor, find what you need to complete the project….Helpful, intelligent staff….

Oh Home Depot. No matter what, youre always there. Convenient for when you cant wait for your part or supply in the mail. Helpful staff, great holiday deals, always crowded but its obviously for a reason. Most staff are helpful and courteous, the return desk staff are awesome and very helpful and we definitely got too know them by name last year when building out our restaurant. You know well be back!

I found what I needed, stain for my fence, which wasnt in stock at other locations. Staff were friendly and helpful. Stars were taken off for the cleanliness of the store: it was dirty, products were jumbled and the stain was old and covered in dirt and grime. Ill visit this store only when the smaller, cleaner Glendale location doesnt have what I need.

Good luck getting there. Terrible location for any retailer, Google maps cant even get you there.

I purchased an item for pickup. I arrived, followed the instructions in the email and waited...and waited...and waited. Finally I called after 15 minutes and was told they were short staffed (gee...there were at least 3 employees wandering casually in the parking lot checking on carts). After another 10 minutes, I gave up. I called them to let them know not to bother and left. 5 minutes later, they call me wondering where I am. Home Depot is the SLOWEST to respond to pick up orders...and this Home Depot is the SLOWEST of the SLOWEST

Great staff, quick and eager to assist in helping find what I need and informative with the options available for my task/projects. Nice to walk the isles to get ideas.

Frequently disappointed with this Home Depot location (Santa Fe) in particular, not necessarily Home Depot overall. This place just cannot get it right with order fulfillment. They may as well just stop doing any orders online, over the phone, etc and force people to shop in store.One order delivery failed miserably (left two pallets of wood flooring outside my door without calling/notifying me, when it was snowing, overnight). Another order was placed, said it was ready for pickup, and I waited for over 30 minutes while someone went and wandered around the store shopping for my items (I could have done that 20 mins quicker). Ive had multiple online orders cancelled for no reason and with no explanation.Customer service employees are mostly either unwilling or unable to help in any capacity. Obviously, Ill never do this again with this group of folks at the Santa Fe store. But fair warning for others: just go ship for your stuff for yourself, or be prepared to be disappointed.Youd think theyd try to do something about this problem, since its not just me, but they just cant get it together. Ive alerted customer service manager to this numerous times and asked to speak with store manager. Of course, they wont let me tell him about the issues and wont correct them at Customer Service.Highly disappointed. Avoiding at all costs.

I like this location. Plenty of friendly staff to try to help you out. Would have gotten five stars if they would have had the piece I needed. Apparently theres a PVC joint shortage in america, LOL . Project in the pic

Its great to see at least 60% of people in Denver are fighting medical fraud and drug companys tyranny by resisting the asinine mask requests.

Very busy store. Plenty of plywood at 84 bucks a sheet but short on roofing flashing and lattice.

Don at the repair center is legitimately one of the biggest legends in the business. He was kind, prompt, and helped me find the best and cheapest solution to fixing my pressure washer and now she is purring. Huge shoutout to him!!

Normally I love HD visits. However, I would recommend NEVER ordering doors from Home Depot, at least not this one. It can take 30-45 minutes to get connected to someone in the millworks department, sometimes I have to call multiple times a day or across several days just to get ahold of someone so I can make or update an order, check order status, schedule installation...whatever it is, its impossible! I am writing this review right now at 6:45pm, I just hung up from conversation with millworks where I first tried calling them at 4:15pm. Thats not customer service, thats customer insanity.I ordered a custom door, that took 8-10 weeks, they would not even do an initial schedule on my install until the door arrived, and their installer was out 8-10 weeks at that moment and only getting worse. So I was looking at a MINIMUM 4 months to get a door installed. I canceled my install and went with a local guy who was 2/3rds of the HD install price.

Naomi really helped me out today, definitely went above and beyond! She helped me by getting some wooden dowels cut before her break and I couldnt be more thankful for her help after a stressful day! she was awesome!

Had a couple hiccups with my order and Robert was more than happy to sort everything out and get me the product I ordered cannot thank him enough very professional & helpful thanks Robert!!!

Im very specific about the things i need & i make it simple. When i say cheap paint, i shouldnt have to repeat it or walk away because you want to purposely give me the paint you think is best & the cheapest you want to go. No. Also when you have customers in line to pickup, stop talking & make sure they are helped. Whats wrong with you youngins. Im glad people over 40+ still work at Home Depot because the kids are not worth talking to. As a business owner, time is money, so dont waste either

AWFUL experience. Every step of the way going through an ordering process was messed up. The communication was terrible. Brian, the manager on duty, was unhelpful and clearly disorganized. Do not recommend

Im gonna be totally honest, its a Home Depot. Stuffs in stock and theres always an old guy who doesnt even work there ready to answer your questions. Standard Home Depot stuff.

Got everything I needed pretty quick, in and out my favorite

Cancelled half of my order while I was en route to pick it up. Then what they did give me was defective. I was hoping to get a full Dremel workstation and kit. But they apparently ran out of the Dremel workstation and the carbide bits, and the flex shaft I was sold did not come with the drive nut. I am shocked I received anything at all that isnt smashed into pieces.

One of the worst experiences I have had. Ordered a new dewalt mower online. After putting it together I noticed the batteries were missing. Called got the run around. When they actually talked to me and I wasnt on hold or hung up on twice! Went to the store the next day asked them to do a refund and I would purchase a new mower off the floor the manager person didnt want to! I didnt want to get batteries off a floor model! I payed for a NEW mower! The manager tried to blame the employee for taking to long I told him he was fine it was him that denied my request to return the mower so I can purchase another NEW one.

Pretty good prices for home DIYs.

The home depot has a lot. Sometimes it might be hard to find things, however there are resources available to allow for easier navigating, one simply has to be savvy enough to search Home Depot on your smart phone. The website is usually pretty accurate and there are apps available to locate items within each store. Most of their staff can be very helpful, others might not take as much pride in their work as they should. This shouldnt reflect upon home depot. There are many services offered by third parties that also should not be held against the store providing the service.

Helpfully staff huge inventory so much to choose from even the workers had a bit of a time locating the saught after item I came for but they tried dillegently help find it all though no luck I found something to substitute it and a nifty yet affordable high grade tool to make it workThanks Home Depot

The employees that worked there were word really helpful. Even though they didnt have my product they called other stores to see if they did. And then they even looked at different stores to find my product that I was looking for. They really went out of their way I really love the paint department at the Home Depot. Thank you for all your help I will definitely always shop with you.

It tends to contractor needs. Not perfect but usually has stocked electrical parts.

Worst appliance purchasing experience ever after I bought the actual appliances. I will preface that Steve in appliances was incredibly helpful and great to work with in my purchase process. After that it was awful. The delivery company not only left my with a complete mess they also stained by new carpeting with their shoes after I specifically requested that they put either plastic down or wear booties. The machine was left with all the parts inside and not installed at all. When I ran it thinking it was installed it ran across my entire laundry room and ripped my new flooring. When I called to get help Mike Simon, the person that is supposed to remedy the issue said there was nothing he could do. After hiring a third party contractor to reinstall the machine he discovered that the machine drum was also broken making it inoperable. After several voicemails and attempts to reach a manager and Mike by both myself and my contractor, with no luck my hands are tied for any solution. DO NOT BUY FROM Santa Fe Home Depot.

Super helpful staff. They go out of their way to answer any questions and give expertise. I guess thats what really sets home depots apart from other hardware stores is the staff. This location does not fail in that department. The store is always very clean and well maintained with staff always available to assist. Like most retailers they depend heavily on self-checkouts now which at the end of the experience is not ideal.

Its a good home depot but theyve stopped enforcing mask wearing even though still required.

To say my experience with purchasing carpets from this Home Depot location has been frustrating would be a gross understatement. They truly make this experience as difficult as possible. You cannot even go into Home Depot to pick up a carpet sample! And the people in the store are pulled in so many directions they do not have five minutes to spare to help a customer place an order. Ive been to the store three times now and over a month later I still havent been able to schedule a carpet installation. Id rather go down the street and pay 2x the price than deal with this terribly inefficient system.

It was home depot.... busy and usually have what u need, If u know what ur lookn for

Tool Rental Center is a joke. First time I used them I rented a truck. I returned it with 2 minutes to spare. They proceeded to ask me to hold on for 10 minutes then tried to charge me for an extra 15 minutes. Second time I rented, luckily I looked over the receipt, because they charge you for damage protection without your knowledge or stating that it’s an added cost. So incredibly shady.

Will drive further to come to this Home Depot, found what I needed and the friendliest most helpful employees - especially Loretta in plumbing and Robert in customer service. Thanks!

I have always been able to find what I need or get it ordered there. Helpful employees and lots of parking.

I was left on hold for 45 minutes because no one at the lumber department would answer the phone. Ending up just hanging up and driving to the store to ask my simple question. Terrible service

Never been so insulted in my life. Im just a disabled USMC veteran, wandering around the store, trying to find everything on my list, when I get accused of shoplifting by an extremely disrespectful employee. A short, white, overweight male with short, dark hair & eyes, and no official uniform, physically accosts me in the store. He grabs my cart while accusing me of stealing something. He then tried to intimidate me into following him to sign some paperwork before bulling me out of the store. Ill never shop there again, & Ill spread the story of this incident for the rest of my life!

Great customer service. Always have what I need and know how to answer my questions.

Do not order appliances here.We bought a fridge in store and paid for local delivery. The fridge never arrived. We called to ask when it was coming, and they told us it was actually cancelled and our card was refunded. When our card was never refunded, we had to call back. After very rudely telling us we never ordered the fridge there, they told us they actually mailed a check for a refund. Almost 2 weeks later and still have not received a check. Very disappointing from a place that I’ve always considered to be an honest and trustworthy store.

Hovering handymen were happy and helpful :)

Bad, usually go to the one in Littleton which is good. This Denver one is poorly lite and just plain dingey. Low on stock on certain items. Most of the help is at best fair, dont seem to care much.

Sixty three thousand acres of parking, ten football fields of overpriced stuff two checkout lanes and no other choice. But please dont make me go there on sunday.. Aaahhh!

Floral section is top tier. super fresh flowers and plants!

Good rental experience, this is one of the largest Home Depots in Denver often making it easier to find what youre are looking for.

Ya know home depot isnt the worst, but certainly not the best. Every store is set up different and they dont carry the same item. And some of the staff try to avoid you if you need help. But, other staff members are helpful and I can most of the time find something else to make my project work rather than run all over town

Great friendly helpful staff

13 minutes to answer the call, and then hung up on.

Ive shopped here before with no issue. This morning @ 1130 the lumber and building material areas were a disaster; dirty, disorganized, cluttered, unsafe.

This store isnt enforcing masks mandates. Would not recommend going here if you want to feel comfortable.

Had to get stitches because a tool feel off the shelf that has a razor blade on it ended up getting 5 stitches in my hand !!! Need to rethink how they stock inventory

The first guy I talked to was rude as can be and literally rolled his eyes and huffed and puffed when I asked him a question so I walked off to find someone else to help me out and I bumped in Trevor. Great customer service and even though the questions were not his area of expertise, he has a tremendous help and I walked out of there happy with exactly what I needed. Thanks for taking the time to help me out.

Two associates stopped and asked if we needed help. Very rare these days and was very much appreciated! Way to go Home Depot on S Santa Fe!!!!

The guy that helped me worked in electrical and he stayed with me the entire time until we found what I went to that location for! Great work ethic I wish I knew his name...

Has everything for home improvement with knowledgeable staff.

I checked online to see if they had a specific item in stock. I called to confirm that said item was there and ready for sale. I wasted money on a Lyft and wasted my time to go pick up this item. THEY DIDNT HAVE THE ITEM! I know where I wont be shopping again.

Asked for help with something from the top shelf. The gentleman helming me said he would be right back to get it for me. Stood around waiting and he never returned. Then as I was about to leave I say everyone standing in a group near the entrance just chatting with a couple cops. Finally, a gentleman with a limp came to help. I was afraid he might hurt himself as he climed up on the ladder. Your guys service is awful.

Not bad kind of difficult to get into their store now since theyve had construction out on the road compared to the last time Ive been in the store not too busy I found it very interesting that they said they had storage cabinets on site and they did not for bathrooms

Horrible customer service! This one is near my house, so when I need something desperately I have to go there. I would rather make the drive to Glendale or the Lakewood store. The employees are rude, a select few who are willing to help, but they are very few. The other stores I’ve mentioned are great, they are ready to help and actually come up to you to ask.

It’s Home Depot some times you get lucky other time not so lucky.

A lot of workers but none really seem to want to help

Always enjoy Home Depot of course.

I called the store to find out if they carried a specific garage door remote keypad. The person I spoke with couldnt answer whether or not they did and when I asked for someone who would know he hung up on me. I called back and the manager on duty was slightly more helpful, but when I told him that one of his associates hung up on me he really didnt care. Ill do business with ACE Hardware. You won;t see me at Home Depot again.

Employees seem to be very slow. Maybe as if they are eating the time clock... At any rate its not a good idea to stop at this location unless you have a lot of time to waist. Not only due to slow service and a full wearhouse. The checkout lines or usually backed up from lack of cashier assistance. I do not recommend this store to anyone if you need to get your job done in the same day..

Home Depot is the place to go for building materials for many things

Staff very helpful. Usually has what I need

Lots of good ppl standing around to be of service

I got a drill set for a present and they wouldnt do an exchange all I wanted was store credit so I could get a different type of drill because I already have the ones that I got for a present but they wouldnt do it and the service here is questionable the young kids that work here dont know what theyre talking about and theyre not willing to help with questions or finding stuff I had two younger kids both tell me that they couldnt help me at that moment but theyd be back and they never came back I know a lot of kids these days dont want to go above and beyond and theyre lazy but the store could do a better job as far as training them

This Home Depot is very popular and everything is where it was supposed to be. There can be trouble ordering online and in-store pickup so be cautious and make sure you have all the items you ordered when you leave.

By far the worst Home Depot Ive ever been to. I recommend going to any other o e. Id rather drive to Evergreen than go to this store.

Can we get help, possibly even someone who knows the buisness?

This is one of my favorite Home Depot stores in the Denver Metro area. They are easy access and a one stop shop for any job. They have all the tools and resources needed to GET THE JOB DONE! There are always plenty of knowledgeable staff ready to help and its a good spot to get in and get whats needed for your project.

I would usually say I love the Home Depot on Santa Fe. However, their flooring services were NOT professional. I had paid for the type of flooring. The money was taken because I have a billing statement for it. But, they had claimed that it was not for paid. What had happened was that they had forgotten to mark my payment as paid and had not reached or done anything for 3 weeks. After they had fixed their ends, they later realized that the type of flooring I had paid was back-ordered. I am very disappointed.

Great service n very knowledgeable😀👍

Used the Home Depot app to shop for blinds online then picked them up in store. Was quite simple and everything was correct and on time when I went to the store to pick up. Definitely the way to shop Home Depot with all the lockdowns from the virus right now.

Ordered an appliance, needed to ask a question. Literally impossible to reach a human. They dont want your business, go somewhere else.

Its home depot how could you go wrong. The people are not all that knowledgeable, but they are kind, polite and willing to find out what you need to.

Great people working here!

Please guys stay away from this nobody wants to help until you ask for manager lazy staff take your money to Lowe!