Fast and friendly service. Gave me discounts without asking.
Not sure went to the service department, the parking is crazy. Almost hit by a worker speeding around. Then they closed, kept the car and didnt call, it was just a scheduled Saturday morning appointment for an oil change. I was finally able to get the service department after closing and they completed the service giving me my car so I had it for work Monday. They did a good job but need to work on customer service, communication, and parking for customers only not employee parking.
Good place to buy a car and friendly staff, but ask for Charlie. He was our sales guy and was very easy to work with. We overheard a conversation across the aisle that had the couple walking out and their sales guy eating crow to get them to come back in. I wouldnt have come back based on what he said.
Bought our daughters car there. Amazing customer service.
Mark was the absolute best. He is literally the best car salesman I have ever spoke to. Calm, polite, doesn’t rush, doesn’t nag you. Just the best. Smooth process, and Scott the finance guy cares about your needs. Ask for them!
Brought my truck in for an oil change today. Staff was great! Very personal. They got me in and out fast. I will return next time I need service.
Straight forward pricing and great customer service. Love my new ride. Thanks Marcus Collins (no relation).
Made my car buying experience more enjoyable.
I am giving them one star only because I have to in order to leave a review. We purchased a new Ram on April 17th. I stopped in a week prior to test drive the truck. I was told they needed $500 down to hold the truck for the week until we came in to buy it. Thats fine not a big deal. We came in on the 17th of April to drive it off the lot. But after we agreed on the price and were waiting on finance our sales guy, Brandon Wiley, decided it was time to tell me about the RODENT DAMAGE under the hood.(Hindsight we should have just took our trade-in and left.) Brandon said they ordered the part and would call me when it came in to replace it. I get home and I start noticing some discrepancies with the interior and exterior of the vehicle. The windows and mirrors were dirty and had streaks all over them. There was some type adhesive on the passenger side of the windshield and some more adhesive on the tailgate. So I sent Brandon a text telling him about it and him and his manager, Rick Martinez assured me they would get my truck a full detail when I came in to get the replacement part for the RODENT DAMAGE as long as I left outstanding remarks on their survey. So I drop the truck off about two weeks later to get that part replaced, spray in bedliner, window tint and a full detail. They said they would throw in a full tank of gas and a free oil change. I get a call from Shane over at the service shop saying my truck was good to go. He said they replaced the part filled the tank and completed the full detail, window tint and spray in bedliner. I go to pick up my truck, it had been raining so I wouldnt be too upset if the exterior was a little dirty, and open up the door and the interior was dirtier than it was when I dropped it off. So I go inside the service shop and talk to Steve. His response was a big help. Steve said I dont know. Shane will call you. Then on the way home I noticed they only filled the tank to 3/4s. Shane calls and apologized and asked to bring it back for the detail. And they had to fix the tint on the passenger side window. Brought it a back a week later and picked it up today. Apparently Classics definition of a full detail differs from the rest of world. Windows and mirrors were still dirty and had the same streaks on them from the day I pulled it off the lot. The dashboard was dirty and the center consol was as well. Shane was not there again so I had to deal with I dont know Steve. I told Steve not to worry about. I gave Classic Dodge three chances and they did not make it happen. We bought a car from Classic Mazda three years ago(which was the car we traded in and was already paid off before the deal with Classic Dodge.) and we were not that impressed with them. We thought wed give Classic Dodge a chance. Boy were we wrong. I still set the bar pretty low for Classic Dodge considering their neighbors didnt impress us, but I had no idea these guys would be bringing shovels. My guess is once you buy from them and drive off the lot they got what they needed from you and they dont really care about their customers after that. I got some free oil changes from them but at this point I think I would be better off paying someone else to do them. If I could I would give them negative stars. I could have went anywhere in the metroplex to purchase a truck. I chose Classic solely on the fact that we would be putting money in the pockets of the people of the county that we reside in and those people chose to let me down.
Was having a tire issue and went in to see Jim Garvin (who I always see and never lets me down)... he guided me back to quick lube where I met Chris Tucker and he took over from there and gave me 5 star service! He got me my replacement tire quicker than the time frame he had told me! From start to finish everything was EASY!
Have bought 3 Mazdas and 1 RAM from this dealership. Wouldn’t go anywhere else. Tariq in Mazda sales and Jacobi in service are awesome!!!!
Dishonest and wasted my time. I told them clearly what car Im looking for, a sales person called and said that he spoke to the sales manager and they have the car Im looking for. We went to buy the car, they took the deposit and ran our credit and then called us next day to say that sorry we dont have the car you are looking for.
Had truck serviced. Moved me in and out pretty quick. A lot better than the last time!
Excellent customer service! Jim Garvin was very helpful and called to update every step of the way. The work was done fast but with skill. Prideful staff that want you to leave happy and safe!
We have absolutely nothing, but wonderful things to say about our purchase with Classic of Denton! Rafael Garcia made the normally stressful and long car buying experience a pleasure. I was resistant to letting go of my cherished Honda mini van, but I have to say after driving my SRT I can see that was ridiculous :-)Rafael is professional, courteous, knowledgeable and personable. Top notch salesman and we appreciate the time he spent with us!
Went to inquire about some vehicle work.Service Advisor was rude and looked at me like I was smoking crack. It really appeared I was bothering him.So I left spoke to an Sakes person about ordering a New Jeep.Bought a few vehicles here. This service Advisor is making me question buying here again.
Came home with my dream car today all thanks to Jeff Trautman. He was truly a pleasure to work with, and very helping and caring! It wasn’t about just making a sale with him, he went out of his way to truly take care of me and made my very first car buying experience a memorable one! He looks out for friends and family, and treated us nothing less than family. I highly highly recommend him and encourage anyone in the market for a new car to go see him at Classic of Denton! He genuinely wanted to help me and helped me get the best deal possible. Thank you Jeff for all of your help!
I would never buy a vehicle again from here. Walked in and paid cash for a brand new Ram truck and have had nothing but trouble since. I took it in after about 8 months( I had only driven it 3000 miles) because it had a ticking sound when I started it. They said they checked and could find nothing wrong. A mechanic heard it the other day and said hey lady, you have an exhaust leak you might want to have it checked out. Sure enough I looked it up and found that it is a very distinguishable sound and any mechanic should have known it. I just paid $890 to fix the Active Grille Louvers that go out for no reason(but they get a tax credit for putting them on claiming it gets better gas mileage. Thats BS too) now I figure it will be about 500-600 to fix the exhaust leak. Truck just hit $50K and its a 2015! Had every service performed by dealership and has this much expensive repairs??? I will never buy another Dodge as long as I live! You would be wise not to either. You were informed.
No pressure staff. Easy buying experience.
I was in the market for a truck and had the good fortune to run into Keith Lindlau at Classic of Denton. Keith made the buying experience very easy. Keith is very knowledgeable and gave me good advice on the various options available on the Ram trucks. He helped me narrow down the choices and then was able to quickly find the exact truck I was looking for. I was extremely pleased with the great price compared to other makes I had looked at. I knew the value of the truck going in and was pleased that Keith offered me a fare price right up front which made the buying process quick and easy. The Finance guys were able to get me a below market rate and it took less than 5 minutes to complete the transaction. I couldnt be happier with Keith, the Finance guys, Classic of Denton and my new Ram Laramie Longhorn.
The best dealer service I have ever received. They had the paperwork filled out when I arrived and the service was quick and efficient. Tim was my service adviser.Everyone was wearing masks.I will go back for future purchase and sales.
2nd jeep wave service. Great job. Even rotated the tires although they are now after market and therefore no longer required to do so.
Always good service but 2 hour wait time for an oil change this time was too long. They really need an express service for routine maintenance.
Avoid this dealership at all costs! Mark was my salesman and he’s a typical sales guy, he’ll talk your ear off and once you drive off won’t take responsibility for anything! They really try to sell their customer service but once you leave the dealership you’re on your own. They only fill the gas tank to halfway and they don’t detail it before you leave! This place is a joke.
Great place and service. Havent purchased yet but have had a good experience to this point.
We like coming up from the DFW area. Great casino. Lots of fun games to play and hopefully win. I cant stay long, because its a smoking friendly facility and the smoke irritates my lungs.
Went in for an oil change. I was out the door in less than an hour. Shane, the service tech, was friendly and helpful.
Awesome! Bought a used vehicle that had an issue immediately. Brought it into service they repaired it perfectly, at no charge, of course! I highly recommend Josh Grady in sales...hes a rock star. All around great experience.
Excellent Customer Service and comfortable waiting area.
We are extremely pleased with our service here. Josh and Tommy were efficient and very professional. We have purchased two of our vehicles from here and plan to return for any future purchases. I highly recommend them!
Purchased my truck several years ago, paperwork didn’t have necessary documentation to show I had certified preowned warranty. When an issue came up with my turbo, it should have been covered. The finance manager and my service guy worked diligently to fix the paperwork retroactively so that I wouldn’t have to deal with this issue in the future, and the they were able to get the issue repaired quickly without costing me. They turned what could have been (and had started to be) an unpleasant experience into a very good example of customer service and going the extra mile. Thanks guys! I appreciate yalls team very much!
Went to get some spark plugs, they are so helpful and friendly
I had a salesman by the name of Marcus Collins. A very cool guy, communication is on point. Hes very professional and passionate about his job and works hard to get you the vehicle you want. When dealing with him in the dealership,you are the main focus
Good service on our Promaster. It would be good to place the service pickup location somewhere, where people dont have to wait in line in the heat or e.g. let customers wait in their vehicles and call when it is their turn. When I was there a man with a disability waited behind me and I let him go first.
Service center is on top of their game! Good people here
Bought my 201 6challenger scatpack herethey are great
They took an hour and 40 mins for a simple oil change when then I asked receptionist at Mazda how much longer it was going to take she was completely unprofessional. I asked her a simple question and she was rude. She was on her cell phone while I was talking to her and she had her headphones in. Not coming back to get an oil change here.
Classic of Denton is a great place to buy a vehicle. The one thing they lack is available variety on site. If you want a Ram Truck or Jeep, no problem... cars are another story. Sales people are knowledge and friendly, and will work for you if you know what youre doing. I suspect they are willing to take advantage of the less prepared, but that is the business I guess. Service here is top quality and the main reason that I do business at Classic. They have a large shop and well trained Technicians.
I really like this dealership BUT it is not perfect. They have an awesome casual straight forward sales team. The service department has decent service but my new car had some silly issues which seems like things that should not be happening. The car had some error lights during the test drive which was due to electrical issues either with the battery or I Loop system not being charged. This is something that wouldnt be a problem if they did regular checks on their cars. Also the auxiliary power outlet was not connected and I had to take it back for it to work. My experience with the finance department was bad. They were very aggressive and pushed unwanted services VERY HARD. They make you pay for a useless security etching that I did not want. I know I listed some bad things but compared to other dealers I had an overall good experience with them. I would buy from them again but definitely get my own financing.EDIT: I lowered my rating due to the targeted adds received in the mail after my purchase here.
Service department is always awesome
Car dealers are always the most expensive place to fix your car at. This place is clean and they offer coffee ☕ and a place to sit down and wait for your car to be finished. They even give courtesy ride back home if you have to drop off your car to get fixed.
Good staffs
Excellent customer service, Rick Wick is an excellent human being and takes care of customers. They have my business for a long time to come.
This is the second time I have purchased with Classic and I was not disappointed. Cameron was amazing and exceeded my expectations in service as I called to get things started before coming to the dealership. Thank you so much for helping me suprise with my husbands suprise gift!
I had a sales person named Chris. He was helpful, knowledgeable and attentive. Good visit and test drive. Definitely considering Mazda!!
They say one thing and do another. Thats it thats all.
Excellent service department. Ask for Bobby and Kyle, theyll make it right!
NEW CAR SALES!!!My husband and I had a wonderful experience from start to finish. Ryan in Sales was amazing, he communicated everything so well along the way, we were never in the dark on the process. Chris was great with explaining the car to us, all the ins and outs and Don in Finance was incredible while working with Ryan to get us approved! All 3 guys were awesome, and you would be dumb to not go through these guys for a new Mazda...
I bought a vehicle from Classic a few years ago and best car buying experience I have ever had, went back to do some shopping on Sunday
Ok. Dealerships are always expensive.
Rafael Garcia is my sales guy for life never pushy always helpful. I had this man up there for 2.5 hours after close and he had a great attitude the whole time. He had a feel of its you and me against the financial team lets get you a great price. You could tell he was there and has been there to keep his return clients. Next is my wifes car then my two daughters and I know we will be taken care of.
UPDATE: Classic did come through and arranged for the repairs to be done. I have purchased 3 vehicles from this dealership. The problem I have is with the we owe you document. The first truck I purchased had a door ding that was supposed to be fixed by their guy that comes once a week for those repairs. Never heard back. I purchased a 2019 Ram Rebel in March of 2019. Same thing, door dings and we owe you document when signing the paperwork. I have followed-up twice with my sales guy and have yet to even get a reply! Classic Mgmt...there are several dealers closer to me than driving to Denton. With the lack of service I receive from you, those dealers will get the next opportunity.
My husband and I had the best experience at Classic of Denton. We went in wanting a completely different vehicle then we ended up purchasing, but the employees made the process as smooth as possible! Keith Lindlau did everything he could for us to get the best trade in value for our vehicles and attended to us as long as the process took. Josh in financing made us feel completely at home and bent over backwards to get us the lowest payment with a great interest rate. We left incredibly pleased with our purchase and felt like we had new friends. I would 100% recommend Keith and Josh and overall Classic of Denton!! 5 STAR PLACE!
I am very unhappy with my experience at this place. Last week I was told my vehicle was not under warranty. After taking their word for it I had no choice but to take action and get my vehicle fixed. I needed to pass inspection, I needed my state registration tags, I work 2 jobs. I have spent close to $1000.00 in repairs. After talking to a few people and they advised me to call again they said it wasn’t under warranty if it was over 36,000 miles. My vehicle is at 33,000 because of false information was given to me all of this could have been prevented. Why didn’t they offer to see my vehicle? Why didn’t they take a look at it? Why didn’t they ask questions? Now that I have taken my vehicle to a mechanic everything is thrown out the window. The girl who answered the phone today does certainly ask how many miles is on your vehicle and was quick to say it was not covered. Who is this person? Is she certified to give out that information? What if it had been my grandmother and read the mileage wrong, what if i was tired and read the mileage wrong, why are they so quick to tell you over the phone it’s not under warranty. Customer service is so poor these days especially with these receptionists. I will never buy a car here again. I have a 2017 Jeep that couldn’t pass inspection. That’s ridiculous. Let me make sure that everyone knows that manufacturer’s warranty is only covered under 36,000 miles and don’t ever take the receptionist word for it. Carmax will soon open and well sorry to say that your business will be effected.
Excellent service, really nice people working there.
Mike helped me buy my last car. He is a nice person overall. Like their no pressure sales environment.
Had an oil change done that was part of a package deal when I bought my truck. I informed the service manager that I was dissapointed with the dealership I got the truck from and let him know somethings that needed fixed and he didnt offer any help on those. Id like to have seen him offer assistance seeing Im well within warranty. Ill press the issue next visit and report back.
Straightforward dealing, even though they offered me a low trade-in so I was unable to complete the purchase.
Great experience. I came here 4 months ago just to check out a ram truck. Knowing that I was from California and that I was just looking, Josh Spring, salesman, was very helpful in explaining the features of the truck and how they handle vehicle sales for California. When I had issues finding the truck I wanted, I called Josh, explained what I wanted, and a week later I am the proud owner of a Laramie Longorn Ram. I would highly recommend Classic.
Fast loans, good service.
What a fantastic dealership! Everyone was so pleasant, helpful and professional, from sales to mechanics to finance. Wish I lived closer to get my cars serviced there. Will definitely return!
Honesty, Integrity and a Great Price.I just recently purchased a 2017 Jeep Wrangler Sport Unlimited. This vehicle has exceeded my expectations. What a great engineered vehicle and fun to drive. I really didnt know much about Jeeps other than I wanted one. Stopped by Classic of Denton Jeeps and met a sales associate named Josh Spring. After looking at the current inventory and discussing my wants and needs in a Jeep, Josh fixed me right up with exactly what I wanted. Gave me one price and stuck with that price, no haggling, ONE PRICE TT&L out the door, with his experience and knowledge of the vehicle it was a pleasure and a breeze to purchase. Love it !! Stop by and ask for Josh Spring and he will treat you as a customer and a friend. Thanks Josh and Classic of Denton.
Worst car dealership EVER! Bought a new Jeep here just last week. These guys screwed up at every corner and expected me to fix it. I have had the Jeep for over a week now and am still having to deal with these people because their serious lack of communication has made the entire process so slow. I will never do business with them again. I would rather pay for my first oil change than step foot on that lot again.Update:Five days after having my new car I get a call from the financing office that they forgot to get my proof of income. I told them it would take me a day or two to get my pay stub as I would have to be at work on their system to access it and print it off. They were agreeable to that. Got the pay stub to them two days later. That same day I receive a call from the company I financed my trade it through. Seems I missed a payment. Accept I didnt miss a payment, Classic never sent in the payoff for my old car when I got the new one. Here we are another five days later and my old car is STILL NOT PAID OFF!!!!! Classic has literally done every possible thing wrong in this deal! Honestly, I wish I could start over and just get my old car back. Id take it somewhere else to trade it. I just feel like its to late now and Im stuck!
I have been looking at getting a Jeep for the past 4 months. I was working with Jason Knight at a dealership by my house and he ended up leaving. I found out he was at Classic of Denton and contacted him immediately. He KNOWS his industry on all types of cars. I love Jeeps have had them my whole life and he was very knowledgable, personable, and honest. He personally invests his time in YOU. Of course I wanted one of the 6 Wranglers that were in existence out there and he made it happen. I told him what I wanted and needed and they werent exactly the easiest to obtain. I knew what I was asking for was towards the outrageous side and they were able to accommodate. Everyone I worked with at this dealership was awesome. The Finance guy, Kenny, worked with me gave me all my options, was not pushy, and explained everything. He suggested what he thought was a good idea and when I said no that was it. I really appreciated how stress free this was. It gives me piece of mind knowing that I can call or text Jason any time with questions on my Jeep and hes prompt with getting back to me and walks me through all the technology. His heart really is in the best place, and I never want to buy a car from anyone else.
This was absolutely BY FAR the best car buying experience I have ever had! I was referred by a friend to Classic of Denton and they truly did not disappoint! First of all, I arrived about 30-40 minutes before closing time on a Saturday; but KEITH LINDLAU was extremely courteous and professional nonetheless! He took the time to talk with me about what I was looking for and showed me everything I was interested in (Jeep Renegade) and allowed us to take a test drive even though it was so late. I am deeply appreciative of his friendly and genuine personality which allowed me to feel at ease and extremely comfortable during the scary car buying process. Everyone we dealt with that night was very courteous and professional even though we kept them there several hours past closing time! I left there a VERY HAPPY girl! I love my new Jeep Renegade! Keith continues to impress me with his excellent customer service as he has been very intuitive to my concerns and has gone out of his way to help with issues that have come up...even though the issues were mainly user error. Thank you Keith and Classic of Denton!
Worked with Lindsay Bass on finding a new Ram 1500, very friendly, helpful and quick process. Probably the best experience Ive had buying a vehicle. Very happy with the new truck and would recommend Classic of Denton to others
Great overall experience. Classic had the lowest prices I could find of all the dealerships in the Metroplex. They were not pushy and did not try to sell me on bunch of extended warranties, etc... When I went to sign for the Jeep, I was on short timeline, I told them I only had 15 minutes, I was done in 10 minutes. Rafael Garcia was great, he took care of me through the entire process. Id recommend requesting him if you are going to purchase through Classic.
Just bought a brand new Ram 1500 from Xris Turner, he was super helpful and got me a good deal on my truck and made the process super fast and easy! Definitely recommend him to anyone!
It was good as always. 👍
This is a great place to go! The guys are the best, they will work with you everyway possible. 10 stars!
This is an awesome dealership. Start to finish no pressure, and the whole experience is just fun. My sales people were Lindsay Bass and Lauren Balch and while talking to them I would also interact with others in the showroom and it was just a great experience. Lindsay took tons of time and was great on asking for help when she didnt know the answer and her and Lauren are just great to work with overall. The finance guys Josh and Brennan are low pressure and transparent and tell you what is fluff and what you might want to add or Buy and what is unnecessary. This is my second vehicle bought from them and will not be my last.
Josh Spring and Classic of Denton were great to deal with. Of course as dealerships go there was some time spent but the process was straight forward and Josh made it easy for my wife and I to make decisions. He was patient with us and understood our needs. Finance (Brandon) was very nice as well and got us out the door as fast as he could. This is not like the typical dealership, sales pressure, kind of place. Relaxed and patient. And to top it off, they went out of their way to make my purchase less guilt free :)
I HIGHLY recommend Classic of Denton. Doug Blevins found me what I was looking for and Josh Purser got me in at the price I needed. This was my first time buying a car on my own, and everyone made it a breeze. With a honest, kind, knowledgeable owner comes a honest, kind, knowledgeable staff. Go see these guys at Classic for your car needs!!
Classic of Denton is the best dealership Ive ever been to. JT was so helpful with finding our perfect car. All the team we worked with just went out of their way to make it happen for us. They treated us with so much respect and courtesy. Will be referring all my friends!!
Rafael Garcia worked with me to find a new truck. His customer service was outstanding. I was very happy to find someone who could answer all my questions and work with me to find the perfect vehicle for my family. He was able to meet all my wifes demands...I would recommend his services to anyone in the market for a new ride.
I appreciate how hard the service and parts departments have worked to help me. I have a fleet of Miatas and frequently depent on them for help. Hugh
A terrific buying experience. Larry Terry was very professional in all of his dealings with my wife and I. The price negotiation was very fair and easy. Larry was very thorough in walking me through all of the details on the truck and its accessories. Also got an introduction to the service department!Make sure you give Larry, and Classic, a shot the next time you are in the market for a new car or truck!
Love Classic of Denton. I bought my car from them in 2005 and still take it there to get serviced. They treat me well and I know I can always trust their work.
Had rockers replaced on a town and country v6 engine. Should take an experienced mechanic 2 to 4hrs to replace instead it took 10 days!! Also my windshield fluid line was broke and they were supposed to fix that at same time. Mechanic lied on paperwork that it was fixed and it wasn’t. Called us back in made my wife sit there for an hour only to tell her they didn’t have the part.Service department used to be good but now has went to s**t!!!
I am super happy with my purchase with Classic dodge not only did I just get a great deal on my vehicle but also my monthly payments plan aren’t high at all. I liked the way the sales rep worked with me to the max to get me a great deal! I couldn’t be happier thank you.
If you want an amazing experience to go with a great deal on your new car, make Classic your first and only stop. We went in to buy a new 100th anniversary Charger and had the pleasure of working with Chad Williams. There were no gimmicks, no hassles, and no back and forth. We got the best deal the first go round and dealing with Charlie in financing was a breeze. While we waited we got to chat with the other salesmen that would stop by, and got to know the sales manager Chris. What a great group of people who know how to run a car dealership. The whole experience took less than 2 hours and was the best car buying experience my husband or I have ever had! If you put your customers first and treat them well you will have a customer for life. I know my next car will come from Classic.
The salesmen were excellent they did everything they could to get me in a vehicle wonderful people wonderful place beautiful vehicles I would suggest buying a vehicle there
Great Car buying experience! If you want a nice relaxing Car purchase go see RAFAEL GARCIA, he will be professional and courteous and treat you right. My wife loves her new Grand Cherokee!
Great service had me in and out.
The staff are all very friendly and helpful! We have purchased our past two vehicles from them because of the AMAZING customer service and attention to detail that they show you as a valued customer!
Great Experience buying a new Pacifica! My sales associate Josh was knowledgeable and did not pressure me at all. The entire staff was very professional and Im very happy with the entire process. We will definitely be going back for future business!
Great experience buying my new Durango. Rafael Garcia was very professional, friendly, and knowledgeable. He made the the entire process smooth. If youre looking into purchasing a car go to Classics of Denton and ask for Rafael.
This was the best car-buying experience I have ever had. My salesman, Keith Lindlau was extremely helpful and informative and went out of his way to walk me through the process. If I learn of anyone interested in purchasing any of the vehicles Classic sells, I will definitely refer them to Keith. Your finance manager, Josh, was also very easy to work with.
I purchased my Dakota from here and always bring it back to be serviced. I wouldnt do business with anyone else. The staff here is great. Very informative and educated. Id like to thank you all for the awesome service youve provided me for so long.
I have been there to fix the check engine light of my car dodge journey. I met John McMurtray and promised to fix the issue. I left my car for three business days and received the call to come get my car. I drove the car for a while and the check engine light came back again. I spent $500 without fixing the issue. I went back again and asked me to buy a part only from them, when I get it from outside they will not fix my car. I also check the price outside and was way less than the price they offer me.I am really not happy nor satisfied with my experience in Classic of Denton.Thank you-
I just bought my 5th new truck from Classic, and my second one from Kevin Vines. If you are looking for someone that knows his trucks and is honest, Kevin is your guy. Hes my truck guy from here on out. The whole experience was great, from Kevin helping me get the right truck to Josh in the finance office working to get me the best rate. They have a customer for life!
Had oil change and some recall issues handled in a timely fashion. Good service. Only problem I had was they inflated after market tires to factory specs.
We worked with Keith Lindlau to find one of the new, more uncommon Grand Cherokee models. Keith was very responsive and knowledgeable, and was able to find the exact vehicle we were looking for. The process was quick and professional; were happy to have the new Jeep, and equally happy with the quality of service!
Decided to try them out since they were closer than my usual repair shop. After my car was towed there (water pump was leaking pretty bad) I got a call about what needed to be done. The gentleman talked about my broken water pump and everything that needed to be done to repair it, including some new o-rings. He also said my tie rods on the front suspension needed some repair as well as some minor work on my rear passenger-side suspension. Said that the total would be around $900. So I asked him to also replace the hoses to and from my radiator (they felt soft and I wanted to do some preventative maintenance); I also hinted that it would be nice if they could cut me some slack on the labor on the hoses - I know the top hose had to come off to replace the water pump so not too much additional labor would be necessary. When all work was completed the total came to just a little over $1000. Problem was, when I finally got the car home the work-order had no mention of any suspension work at all. So I checked the car and there was no sign of any work done except for the water pump and hoses. Car is running much better now (of course) but basically I paid $1000 for a water pump and some hoses. Thats a little high; even for a dealership. But I wouldnt have agreed to it if it didnt include the work on the suspension; which they implied would be included (i.e. they never said they werent going to do it).
Bought a new 2014 Jeep Patriot, love it; however hours later I noticed a tiny dent in one of the passenger doors. Salesmen arent the most knowledgeable of jeeps but they are very nice. Salesmen could improve on:- knowledge of vehicles- the differences between models
Bryce and Jim in service were awesome!