WORST BOAT MANICS EVER!Eagle Marine is not a company you want to handle your boat. They are not the company they used to be since the the Son took over.We contacted them do a repair on an engine it took 6 month and 15,000 dollars to find out that they do not know what they are doing.The boat sat in their yard for 4 months, they pulled and re built an engine only to flood the boat with oil to pull and re build the engine again. and they left the mess in the bilge. They then ran the boat 5 miles with the oil gauge pinned and left the boat at his Fathers dock to sink.Honestly if the Father of EM had not seen the boat that afternoon the boat would have sunk. The ac unit and generator were under salt water at this point. No bilge pump running. The boat was taken back to the shop for diagnosis and sat another 2 months as it filled up with rain water because no one remove the plugs. Again flooding the interior cabin at this point.The boat is still not running it came back with more damage then it went to their yard with. They replaced parts with inferior parts, inflated the fluids needed and parts they used are not even in working condition. the list goes on.... This is just the cliff notes, so many details it is sickeningThis is not at all what we expected and unfortunately they think this is all a lie. You couldnt make this up if you tried.Unless you threaten EM with and attorney you might never get your boat back and even at that they above all, have no respect for your Vessel.If you respect your Vessel do not hire Eagle Marine.
This has to be my worst experience with a private company Ive ever had. I was referred to this Terrible company by Brian Ragsdale of Dennsion Yacht Brokers. I hired them to diagnose an issue I was having with my port motor and my ECV system. They missed the original appointment, I called to follow up then they failed to tell me when they actually arrived at my vessel. I received a message from the company that I needed a new battery charger, which was already known. They then proceede to invoice me over 500.00 dollars for something I knew already. I called another vendor and they were able to identify the issue with the PCU and a loose starter cable immediately. Never stipulating I wasnt going to pay their invoice and that I was awaiting a second opinion they took it upon themselves to place a lien on my vessel..STAY FAR AWAY FROM THESE PEOPLE !
Great customer service, Martyn and Dennis took care of all my needs proficiently and professionally.
Get a 2nd opinion ! They provided wrong diagnosis of a small problem. Had we listened - and not gotten a 2nd opinion and repair - we would have had to remove boat from water, trail it and been out of boat and $$$ for a simple inexpensive adjustment made by another mechanic.
I cannot say enough good about this company. When it came to a complete rebuild of my entire boat, I entrusted Eagle marine with the task. Their crew is knowledgeable, experienced, patient and professional. My entire vessel needed to be rewired and re-powered. Watching the results of my boat come back to life was not only exciting, but encouraging to know that there are great companies which are passionate about what they do. Eagle marine is just that. Every time that I called, I spoke to Burt and Martin with no delay and no excuses. They were upfront about the job and stuck to their word. This father and son team brings back old fashion service, not offered at the big shops. I am thankful to have found this place and thanks Eagle Marine for getting us back on the water.
Great place, great people = great work. best marine company i deal with, inside United States
Negative 10 stars. I took my boat to Eagle Marine and easily spent $4,000 on service; however, each time the boat was returned with new but related problems. They took it on a sea trial to diagnose and they replaced a water hose. That was a $900 charge. Next trip out the trim gauge did not work, which had worked fine the previous year. Returned the boat to Eagle thinking theyd take care of it at no charge. About 2 weeks later they emailed me a bill for an additional $1,085 without even bothering to call me or give me any notice or estimate. Next trip out the trim unit itself was not functional and the fuse on the trim unit blew multiple times. Nice new addition! But much worse, the reverse was no longer functional! Our boat only goes forward! Called Burt again who was noncommittal that Eagle would make my shifter linkage right without charging me more. Eagle, youre fired!!
If you need parts or sevice, this is the place to go.
Great Place. Can’t beat it
The worst. Bert will lie right to your face. Do yourself a favor and stay away. Work done was horrible. Spent over a year in the shop. I had to threaten legal action to get my boat back and even then the work was never done. Had to hire another company to finish the job.
Hard workers
Poor in everything....