Busy Q you were great!!!! Everyone was great friendly. Its okay Q everyone has a blonde moment. 😂 And started it all over again. Thanks for the help you did great.

Gentleman who helped me today was super helpful. They deserve a raise after dealing with the people in front of me as well as they did too.

WILL NEVER DEAL WITH XFINITY AGAIN. Absolute worst customer service I have ever dealt with. Terrible experience all the way around from the very beginning. Charged me a 100$ installation fee even though I have screen shot evidence showing their rep told me I would not be charged. AVOID THEM LIKE THE PLAGUE. GO TO METRONET! Actual service aside, the employees at this location are great. They need to jump ship and go to another company ASAP.

Terrible experience. I walked in there and asked about upgrading my plan because my 2-year promotional period has expired. Darrell and ZQ were helping me. They were so adamant about me changing my phone over from Verizon to Comcast that it was a sickening experience. I repeated myself 13 times no I do not want to switch and they kept harassing me about it. Then, they could not understand that I wanted to keep the same features. I have TV, home security, and internet through them and they were trying to sell me a package without Home Security even though I kept telling them I want the home security. If you can use their app for anything, I suggest that instead of going to this place. Customer service here is terrible.

The staff was excellent. However, do not waste your time setting an online appointment as once you get there for your appointment youre going to wait in line with anybody thats there before you.

They have gotten better in the four years of living in DeKalb but theres never enough employees to help with how many customers come in for assistance. Just dropping off my device I waited 45 minutes but when I was finally helped it took only 5 minutes. They should come up with a better system for drop off or pickup to where the customer can easily do so instead of waiting in line. The employees are always nice and it sucks to see them overworked and short staffed consistently at this location.

There is no store number..only Xfinity 800 number..This company is the worst! Nothing but lies to steal your money. You can call Xfinity 5 times and get 5 different answers ..You dont even know what country they are in and cant understand English or speak it

I only go there when Im getting a product or exchanging a box or modem, a lot of things are faster to do online than in the store. & please dont call, trying to talk to a live person for me is frustrating.

Nice people. Quick service. Easy answers. Drawback: there is no phone to call this store directly

This xfinity store right here is amazing! They are efficient fast and helpful, kind and not only did they help and take care of all my concerns & questions they also guided me through there services special mention to tanner, ZQ and there is a great lady there too! But didn’t catch a name. Thanks guys! For the awesome experience

The employees are very friendly and knowledgeable. Always eager to assist with any issues.

Trying to talk a person to change name on my late husband account can’tget no help been monthes

Great! Brandon was awesome and went above and beyond to help Me! Thanks for your help!

Went to the store with my daughter as her new apartment had Comcast as the internet provider. This was my first experience with a Comcast store as I have a different provider.Angel made the process go quickly and efficiently. In and out in just a couple of minutes.We need phone support from Comcast the next day. That was nowhere near as efficient but thats another story....

Customer service could be better, as in they could be more friendly. But they are quite helpful, always answers all the questions I have, and make it fairly quick process

ZQ was very helpful explained how to install the equipment and if I wasnt satisfied I can call and ask for help

Xfinitywifi everyone needs Xfinity in their house trust me its the fastest internet

Came in here a while back to return some equipment and had a fairly awkward experience with some of the associates. The first one stared at me blankly for a while and didn’t know what to do. The second associate told me I can’t return my equipment here. I ended up having to call the customer service line and put the representative on speaker phone to assist the store employees. I hope the people I interacted with have received better training since I came in.

Was there Saturday to start my service. Was lied to by the Assistant manager. They messed up my account. So for the past 3 days my service has not worked. Wouldnt Recommend Xfinity to my worst enemy. There support team on the phone is no better. They pass you onto another person until you get fed up. Tell you it could take up to 72 hours to get the issue resolved. Dont want credit you for not having service.

ZQ is an asset to this store. Very professional, knowledgeable, polite, and friendly.

Not a bad experience, but on Sundays they open at 12pm not am. Not sure why they have 12am on their sight and their door.

Workers were helpful and curtious.

Very big thank you to Jordan from the Sycamore/Dekalb location! I hate change but recently decided to switch phone carriers and bundle with my cable/internet service. I switched 3 lines over with new phone purchases and needed someone with knowledge, patience and sincerely wanted to help. Jordan fit the bill perfectly!!! Very happy we made the change!

Great service, best Ive seen

I gave it three stars because have to drive an hour and a half to return a unit and also have to pay a toll but the people inside they were nice

Very good. Busy, even on Wednesday. Gave good advice.

Great service and friendly

Pay bills have a copy of the online hours say 11 a.m. and the door says 11 a.m. open time on Sundays. If youre going to change your time it should reflect it at least on the internet. Drove an hour to be there at 11 had to sit for an hour

Wrong hours posted. Nice people but was not able to help do to lack of product info on router

Fantastic Employees, give them a raise

Great manager

Comcast is making it impossible to set up a home visit. Why? I need to have my equipment set up, but your automatic phone answering message does not allow for that possibility. You need to have representatives answer the phone.

The number listed here is not correct, but you wont find that out until you go through a hell of menu items and recorded messages.Then you will call and an operator will try to get you to give her your social security number just for the privilege of finding out the correct number.When you refuse to do that, she will give you some random number that isnt for the store at all.Then you will call that number, and they will tell you that they have no idea what the number is, but that they can send you back to the first lady who wanted your social in exchange for the correct number.

I was only there once to return equipment and they were nice, polite and thorough.

Always friendly helpful staff. Props to Angel again today for being great!!

The woman I talked to was very informative, helpful and very pleasant.She got me set up and ready to go very quickly and efficiently.Thank you for a very pleasant experience.

I had to do a favor for my ex-wife to get a new remote or exchange remotes cuz one of hers was not working I was in and out of the place in less than 5 minutes great service great people

Took for ever to connect me and service is slow

Glad to have an office open however one occasion they were very rude and gave false information,another occasion system was down and they couldnt help me after standing in line for a long time socially distanced in a mask they could not take my payment nor help me with a problem that I have been unable to reach anyone through my phone to help me solve with an audio problem. Wanted them to reboot me and they cant do that. I have a phone number from the installation people they have been super the supervisor treated me with respect and did everything in his power to assist me but that was not the store. I will attempt to go back and perhaps I will get a trained differentrepresentative and perhaps their equipment will be working however this has been my experience has thus far. Very disappointing and I am at high risk so going to a brick-and-mortar is difficult and I am not tech savvy and have had difficulty reaching people through their system over the phone and I dont have a computer and a whole nother story is I havent been able to set up Wi-Fi and that was one of the things I wanted them to help me do and their system was down so they could not help me do that so its a chicken in the egg vicious circle

Tehc was polite and helpful

Great service by the staff, kept social distancing measures with dividers in the registers and a line labeled with spots indicating 6ft distance between people on line.

Tannor was a great help! Never had a better experience with Xfinity.

The first guy was a 10 the girl after that was a 1. Visited same day.

The person who helped us made it seem like she would rather be doing something else, and proceeded to video chat while we were there, and text while setting up the phone. She got the job done, and so far everything looks fine on the account, but it was possibly the worst customer service I have ever received. I hope she doesnt work on commission because there was no attempt to sell anything. If we had an alternative to this location that was closer than 40 minutes away, Id make the extra drive just to avoid this place.

Very helpful staff. They are real nice

It’s not this location I have a problem with its the company I have a problem with!!! They’ve been over charging me for months as I’ve been calling and calling telling them I do not have tv service for which I’m being charged and double charging me on my bills!!! Every time I call and complain they say it’s fixed and when my next bill comes ITS NOT FIXED!!! I asked for a refund for all the months I was being over charged and she said no they would have to launch an investigation to see if they could. I’m done!!! Never ever going back to them and never recommending them to anyone!!!! Horrible company. ZERO stars. Don’t waste your time or money.

I went in the store not knowing what specific item which would be better for me. Sean wad there and took time to explain what products would be a good fit for me. He was professional and knowledgeable. Grew was pleasant and i will continue to use xfinity because of the customer service i received from Sean.

Great service. Informative staff.

Very poor customer service. If I could give a zero I would. Very rude and impatient. All they want is your money! No knowledge of after service care.

Loved the service here! Every one has smiles on their faces.The assistant manager Sean was very helpful and went out of his way for me when he didn’t have to! He answered any and every question. Very knowledgeable!

Tanner and the customer service team went above and beyond to help set up my service and help get my car out of the snow! A+

Very helpful on rebundling our service

Cannot get ahold of anyone to help me set up my internet... I have driven there three times and followed every set of directions given to me. Completely aggravating and GOD AWFUL customer service. Not specifically this branch necessarily, but the entire company.

I have been banging my head against a wall with an issue getting started at my apartment. I decided to come into the store in person. The staff was very nice and knowledgeable. They gave me customer service numbers to follow and an action plan for how the problem will be fixed. I will definitely go in store next time and not waste time with endless phone systems.

This is the worst company to ever deal with. Service will constantly go out for no reason and you are still charged full price sometimes more because of bogus fees. I should charge you for the amount of hours I go without internet. The illegal monopoly they have on the region is just deplorable.

My family and I had a great experience when we were here. When we walked in the atmosphere was very welcoming and we were helped right away. Sean and Derresha gave us some of the best customer service weve experienced in a while. Go to this location, its worth it!

The assignment manager was very rude, very unprofessional I cant see how she was made assignment manager shr had no people skills.

They were giving misinformation, and increased prices. I recommend getting the connection online if you want a new connection to your place.

Very nice and helpful

Jasmin was a great source of help. she helped us save a lot of money and she answered all of our questions. I would highly recommend her to all of my friends and family.

Actually I would give them zero stars! I waited on hold for several minutes and when someone finally picked up the phone, they just put it back down and hung up on me!

Very helpful staff. Always looking to give you the best deal for your money.

I closed the account I had with my husband and re-opened one under my name. They gave me the equipment right away but told me another router will be sent to my house and to just return it. So I waited for the new router to arrive and then with the old router and tv box in a bag from our closed account, I went to return it to the store. I got a notice to return the equipment. I called customer service to let them know I already did but it doesn’t show on my account!So, I did go to the store and a very helpful staff checked my account and everything thing showed it’s been returned. I don’t know why the store and customer service on the phone are not in sync? But I am relieve that I won’t be charged for equipment that is not in my possession.

Chrystopher was so helpful! I have had ongoing issues with calling into customer service, but the employees at this store have all been helpful. Chrystopher called in multiple times and did everything he could to help solve the issue. Great customer service. I would probably be looking at switching providers if it wasn’t for the help I have gotten in this store.

If I could give your company a kick in your head I would horrible customer service representatives lie no wonder you have the rating you do

Been here over an hour before being helped. I have watched 2 girls playing with their hair and 1 man brushing his hair. They are constantly on their phones. They let people cut in front of people who have been there for a longer wait time. The manager needs to be retrained and then retrain the staff because obviously customer service sucks.

I had the pleasure of working with Jared Hebert to get me set up with my cable and internet needs in my new apartment. He was very knowledgeable and took the time to make sure all of my needs were met. I highly recommend working with Jared!

Sean was great! He communicated and explained things very clearly. He was able to help me with exactly what I needed.

Employees were helpful.

They helped me with that Wi-Fi problem you know how Wi-Fi cuts out all the time and yeah theyre very helpful

I enjoy the atmosphere and the service

Very very expressive

Tannor was very helpful today (9/18) when helping me out with a problem I had with my plan from day one. (Which was a month ago when I started)I was getting billed stuff I didn’t need to get billed!!!!I payed $120 in total— when I should have been paying only $70!!!!! He ticketed all receipts and send it to XFINITY’s Department of Billing. I’m very glad he helped me out. I recommend asking for Tannor. Great sales associate for the Sycamore Xfinity Team.

I was 1st in line but it took 15 minutes just get to a person to make a bill payment.

Great informed staff, they let me know the best deal for my phone and helped me switch very fast with little hurdles!

Very professional, helpful staff and Sean and his co-worker found me the best deal for my xfinity experience. Additionally, provided me with mobile information in case I switch from Verizon.

Went in to have an error fixed on our bill. We were charged for an installation visit that we were told (by the technician) that we should not be charged for. We were denied any help by this store. The manager would not consider looking into the issue and was short and rude with the associate trying to help us. The associate told us customer service would say the same thing and nobody would remove the faulty charge from our bill. Luckily, they were wrong and customer service remedied the issue for us via phone. Don’t waste your time at this store unless you’re purchasing service or product. They don’t have time for actual customer service.

Was a good experience

Sean and Jim gave me the best costumer service and I thank them for the great service I received! They are extremely companionate and empathic to costumers problems and they do their best to fix the issues.

They are fun and helpful

Went in to discuss a question with my bill. Not only did they answer my question, but they were also to save me $50 a month. A very accommodating and friendly staff.

Jared Hebert was very knowledgeable and helped us achieve what we wanted to do. I would recommend going to see him for your cable and WiFi needs.

Cannot be worse.

Deresha was very helpful when I visited the store. Great customer service!

Super helpfull

Very nice customer service, helpful, and knowledgeable.

Went in came out that fast so yes loved it

Too busy to talk about their sales to do any customer service.

We came in having had some negative experience with xfinity customer support over the phone. We are very glad we did. Sean and his crew were incredibly supportive and patient with us and worked hard to solve our problems. If you need anything, GO SEE SEAN.

Great service and staff. I couldnt of ask for a better experience.

Good Parking. Fast service

Long wait with no consideration so finally left after 25 minutes.

I needed a new modem for my WiFi, the staff greeted me immediately upon coming in. I love that! They answered all my questions and I was done with my new moden and starter kit with 2 minutes! No hassles, no line, no delay. You cant even get this kind of service in any drive thru. I wanted to give extra thank you and acknowledgement was to Briana, she was quick, knowledgeable and greeted me with a smile all the way to the end. Thank you. I will definitely be back!

Jasmin has provided excellent customer service I appreciate her hard work and patients.

Great and fun experience at the new Xfinity store. Jasmin was great!

Excellent service and the staff was very informative!

Super awesome team I had the pleasure of working with Derresha of whom was very knowledgeable and the manager Sean. Derresha got me a great package for a great price, and was very helpful and informative . I will definitely recommend them to all of my friends and family for thiere awesome team work and customer service!!!

I originally came in to check out the the newer Dvr boxes. Sean gave me the best customer experience. Polite, paitent, and informative. Now I have xfinity mobile.

Line is always backed up to the door, staff members are horrible with greeting and working efficiently in between customers one lady would text everytime in betwern someone leaving and her next customer making services slower dont come to this store

You can never trust them. Every so often they raise your rate because the special you were paying ended. Now they are charging me and overage fee on internet . Who ever heard of limited date charges on home internet.