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Walmart Auto Care Centers
2800 Spring Ave SW, Decatur, AL 35603, United States
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Walmart Auto Care Centers
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Je
Review №1

Tried to use this auto center but it is being run by a bunch of misogynistic men. Law suit waiting to happen with the terrible treatment of women and horrific customer service. Avoid this place like the plague. Might save you a few dollars but not worth the BS to try to get quality service. Would give it ZERO stars if I could.

ch
Review №2

Came in at 7:30 to make sure we were first in line for an oil change since they were too busy yesterday for it. They open at 8, they get us checked in at 8:20 which is great, we wander around WalMart until 9:45 which is when they finished. And they told us the problem was We have to take a certain amount of time to complete the job because if we go to fast they dont think were doing our job. So its a management problem I guess thats why oil changes at Walmart are so long.

1
Review №3

I waited over 2 hours for a oil change for them to come to me and say they can’t change it because my oil plug has a built in valve. How stupid do u have to be to not be able to open a valve to change the oil. Easiest oil change. I mean come on hire some people that ain’t stupid

Ni
Review №4

Cheaper? Maybe, but you get what you pay for. Twice I pulled in with several hours until closing time only to be told (after I hunted down an associate) that they stopped taking customers already for the day.

Ka
Review №5

Zero stars. I normally go to Oil Express to change out my oil but for my last oil service they were closed. I had went to Walmart ( my mistake ). Well it was time to change my oil again so I went to Oil Express only to tell me that Walmart stripped out my oil pan and that it will cost me $700 to replace it. Apparently it’s very common for Walmart to do that and that Oil Express see’s it quite often from them. Luckily the nice man gave me a temporary one for time being but for Walmart to not care about other peoples vehicles WHEN ITS THERE JOB is ridiculous. There whole auto care section just needs to be completely shut down. They clearly do not care about the customers, getting the job done CORRECTLY, and over all take too much time for the simplest tasks. I get that working with cars can be tedious but if you don’t care about what you are doing just quit, we would all be better off not trying to spend an arm and a leg in the future.

Ja
Review №6

Always nice people

ja
Review №7

Awful service 😔

De
Review №8

The time you spend waiting is not worth it! They are super slow and every mechanic is just walking around...nothing getting done. Every person there the day we were there had waiting 2 hours or longer for simple tire changes etc. Management, this is truly an issue!

Am
Review №9

I understand first come first serve in customer service. But when you have a customer thats strained on the side of the road from a blow out you would think that the customer service would be a little better to get them off a busy interstate before dark to put the tire back on. 3 hours waiting on them to put a brand-new tire on a wheel.

Jo
Review №10

Employees are very nice and polite, but... Takes way too long to get a rotate and balance. Arrived at 6:45a. 3rd in line. Late opening. Took 2 hours and 45 minutes for service to be completed. Bought my tires here with lifetime rotate and balance. Ive had this service done 3 times and this time they tell me that I cannot use my lifetime service without my paperwork. Never had to show them in the past. They told me I could go inside and get a copy and then come back outside and go to the end of the line.

Ja
Review №11

The best Wal Mart auto center Ive ever used. Very detailed, professional the most organized visit Ive ever had.

Ch
Review №12

I had a nail in my back right tire. I took my car in for a new one at 11:00. I was told it was gonna be $84.00 plus I purchased the rotation and insurance on the tire. I was given a ticket. It was supposed be ready for pick up 2 or 3 oclock in the afternoon. Instead I get a call saying I was given the wrong price. Thats its gonna be $104.00 for the tire and they hadnt even started my car yet. I got no apologies and all they were concerned with was the price difference. My fust and last rime to use their services ever.

Sh
Review №13

Very slow, refused to repair a lawn mower tire and a trailer tire. Would not listen to me when I needed tires for my truck and needed to down size to factory tires. I was told they had 0 tires for my truck.

br
Review №14

Price of tires was great service sucks. It does not take 3 hours to install 4 tires. Will not be having them work on car again. Will take somewhere else.

Cu
Review №15

Waited 15 mins... No one came out to the station to see what I needed or to wait on me. Guess ill just wait and use express oil change tomorrow.

Mi
Review №16

NEVER AGAIN UNLESS ITS AN ABSOLUTE EMERGENCY, NEVER AGAIN. WEVE BEEN HERE 4+ HRS. IM DONE WITH THIS, I HAD A FLAT WITH NO SPARE. DAM, I WAS TOWED TO THE SLOMOTOIVE DEPT AT WALMART IN DECATUR. I WOULD RATE IT LOWER BUT IT WONT LET ME, DEAD LICE MOVES FASTER THEN SOME OF THEM. WHATS THE DEAL AND YALL ARE MAKING 15.00 AN HR. AND CHARGING US 170.00 WHERE THE DISCOUNT FOR 5 HRS OF MY TIME!!!!!! SMFH, THIS IS THE WALMART AT ITS WORST. This is unacceptable in any case its unacceptable.

Br
Review №17

I will not go into the details, but you cant imagine a worse experience. One out of five stars is generous.

Ca
Review №18

Absolutely ridiculous to take 4 hours to balance 4 new tires and put them on a car! I was the third person in line this morning and it still took 4 hours!!

B
Review №19

Walmart sold me a defective tire. There were 3 wires sticking out of the tire on the inside of the tread. Tires should be inspected!! This tire was going on my wifes minivan and my 6 month old rides in that van! I took it in and they snipped off the wires and asked if that was o.k. Extremely disappointed.Walmart is a picture of what is happening to this country. . .

He
Review №20

Wasted an entire lunch hour at this place to see why my tires are making a noise. Instead of telling me why they were making a noise, they spent the entire time telling me why my tires would not be covered under warranty.

Ch
Review №21

They are a joke do not take your car there for nothing they could not even change a parking bulb on my firebird 3 of them excluding the shop formen could not figure it out I had to show them

Da
Review №22

Absolutely horrible went in through automotive and waited over a hour for a hunting liscence at sporting goods one person working, should of went to acadamy sports.

El
Review №23

Slow and need more knowledge

Am
Review №24

Larry is unprofessional and very rude!! I am irate hours later due to his lack of professionalism and will never have multiple families business due to his behavior again at this location! #Larryneedscustomerservicetraining

br
Review №25

Rude slow and terrible management, they take your car in a figure 8 too make sure the tire is on and the tech was outside skirting tires when I told him too give me my key that you cant drive a customers car like that he refused too give me my key I had too take it out of his hand

Ma
Review №26

These people are so slow. It took them more than 30 minutes just to open the freaking cash register. So frustrating.

Ka
Review №27

Poor excuse for a car care center.

Co
Review №28

Bought tires online and had them put on here.IT TOOK 6 HOURS!

Jo
Review №29

Wait 2 hours to get tires then they come say they cant balance them after waiting 2 hours. Like they didnt know they were out if weights.

gr
Review №30

They where slow prices were high

Lo
Review №31

They are really slow still waiting since 3:00 pm -9:49pm. for a oil change and a tire too. finally got at 10:35 pm.

Bu
Review №32

Good ppl

Ke
Review №33

Terrible service I went to have my tires done 4 months later I needed some more!

Jo
Review №34

Worst experience ever! I will never by tires from here. Sales associate rude and not helpful at all!

Ma
Review №35

The wife changes her oil here a lot

Sh
Review №36

No service available

Ti
Review №37

Sooooooo slow

De
Review №38

Great Service.

Gl
Review №39

Toxic

Information
3 Photos
39 Comments
2.2 Rating
  • Address:2800 Spring Ave SW, Decatur, AL 35603, United States
  • Site:https://walmart.com/store/662-decatur-al
  • Phone:+1 256-350-7476
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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