My first big car purchase from a dealer and it wasn’t anything short of a great experience. Eric Courtney was my sales rep and he was such a caring and open eared guy. I definitely felt that I was valued more as a customer here than the previous 2 dealerships I had visited that day. They were eager to make it right for me and fit my needs and not push my boundaries which I respect highly. They seem to care more about you like a family member than just another figure on their sales log. I got a clean car, for a stellar price and definitely will be referring and returning as a regular buyer to them. These guys rock🤙🏼

Disappointed in the service department. I had a 10 o’clock appointment for an oil change and recall repair if the parts were in. Arrived 5 minutes early and took 15 minutes to get in the building. One vehicle ahead of me . Told the service advisor I would like “The Works” oil change and tire rotation. I asked if the recall parts were in because that would determine wether I waited or needed a ride to work. He said he would check and get back to me. After 30 minutes and no answer I went back to the service advisor and he said he would check with the technician. He did and said they had them and it would take 45 minutes extra to do the recall for a total of 2 hours. I asked for a ride to work which was provided. After 3 hours and no phone call I called them and they said they were still working on it. After 4 hours I called again and was told another 45 minutes and it should be done. After 5 hours they called and said it was done and I asked for a ride back which was done. No apologies for the delay and no reason given. I paid the clerk and left the dealership. After 3 miles I heard a scrapping sound and pulled over to check it out. There was a metal shield dragging on the ground. I went back to the dealership and the response was it was missing a bolt, are the keys in it? I waited 15 minutes and a man I had never seen while in service hands me the keys and said it’s done . Again, no explanation or apologies. A very poor experience to say the least. I also don’t believe the tires were rotated and no checklist was attached to the bill and had not been washed which is included.

Had an awesome experience at Jackson Ford, sales person JiMichael was fabulous to work with, was in and out in under 2 hours. Would have given 5 stars but my only complaint would be the fact that because I was getting the new Bronco Sport and they are high demand, they decided to jack the price up $3000 from the MRSP. But with that said, they worked with me, I got a payment I was happy with, and I absolutely love my Bronco Sport! Thank you Jackson Ford and their staff!

Sold me a faulty vehicle after 2 weeks wouldn’t start, no fluids, dealer said there isn’t anything they can do even though I had a 30 day or 3000 mile warranty. Paid out of pocket to get it fixed now won’t start again, 30 days after sale with a new issue.

I just bought a used Ford Edge from Jackson with 63,000 miles. I am very pleased with the vehicle, and the service that I received. Mason Hemingway was our salesman, and he helped me drive away with a great car for an affordable price!

Matt was outstanding! Very prompt and quick while juggling several customers at once. By far, 1 of the easiest car buying experiences we have hadWould highly recommend calling and dealing with Matt if youre in the market for a new vehicle.

Matthew Wildman was beyond kind and helpful. Treated us like family! Also the finance guy (names escapes us) was efficient and very nice. They all seemed to work well together as a team. No pressure!

Welp, talked to LJ Tuesday set up an appointment to look at their 2012 impala ls, was told i could come in Saturday to check it out and test drive it. Two days later find out they sold it from under me before i had a chance to check it out myself. Wont be contacting this place again. Definitely was gonna buy the vehicle too but oh well.

Jackson’s did a great job helping me and my employer find the perfect work truck. Couldn’t thank Joel enough for all the help.

I am so pleased from my experience. Mason did an awesome job guiding me in my vehicle choice and their finance team worked very hard. I felt like a priority to them. The Jackson team worked so well together with awesome communication. After buying from 2 other dealerships in town in the past, I can confidently say they will always be my first visit in future car buying!

We go there to change oil. We bought several cars & never had issues.

I ordered touch-up paint for small areas on my car. People very friendly and helpful.

I wish I could have picked 0 as in ZERO stars for this review. I want everyone to know about a recent 7 weeks of contact that my family had with Jackson Ford and it wasnt good to say the least. My mother went in to purchase a car and planned to trade in her car. She was not happy with her original purchase sighting that it was too small. She returned to Jackson Ford with in 48 hours of the original purchase and she was given other options for buy. After spending a great deal of the day at the dealership and given new loan paperwork, she was then informed that her original trade in value was not going to be applied to the second purchase. Essentially her trade in was gone. She asked why and was told the trade in value could only be applied on the original purchase. What happened to making the customer happy and being a reputable dealer????? She contacted the General Manager to talk to him about renegotiating the deal since the trade in was not applied to the current loan, she was unable to afford the purchased car. After 7 weeks of negotiations with the General Manager, he finally agreed to do what he should have done in the first place, which was apply the trade in value to the current purchased car. In the 7 weeks, there were many phone calls and promises made by the dealership that the General Manager was working on this, but in the end, he did nothing more than he could have done the first 48 hours. Beware of this dealership! If you want to purchase a car go elsewhere or out of town. These people are not worth your time or money.

I had several issues when purchasing a new truck form these guys. When I expressed my dissatisfaction to the sales person. I was called by a angry guy claiming... HE WAS THE GM!! He said that I was wrong and that I had recieved a fair deal and good service.Ok wow, I thanks for setting me straight and fixing my perspective. :(

Adam and Matt are top notch when it comes to customer service. Adam spent time searching for the perfect truck for me. Both kept in contact with me daily as the truck was transported to Jackson Ford. They also offered several alternatives to financing, which we appreciated. I would buy again from them even though there are several Ford dealers much closer to my home.

Service department has trashed are 2 year old Ford Escape we bought from them new. Sales is a 5 star. The service dept is great for normal oil change. 2020 they did a computer update got it back then engine light came on. We were told it had a leak and needed a new engine. They did that. Got it back they FORGOT to put the fron back in air conditioning. Took it in but they didnt put caps back on after filling. Then the bottom cover plate under the vehicle they forgot to put the bolts in, plus then there was a oil leak. Now its back in only 1 day after getting it to us with engine light on and the SUV shaking. DONT LET Jackson Ford Decatur service dept. work on you vehicles. This is the second new vehicle we purchased from them their service dept messed up.

Awesome place just ask for Eric

Jackson ford is my personal favorite in this area. Ive purchased at several other dealerships and Jackson has surpassed them all. Eric Courtney is my salesman. Ive purchased @ 7 cars and trucks from him. Go see Eric for a great deal. Mention my name Lyle R. and youll be treated very well.

I was very impressed. The staff are very friendly and not your pushy type sales . Mason did an excellent job bringing the car that I liked to Decatur . Financing was easy and fast. I would definitely recommend this place . If your in the market for a new or used vehicle, please check this place out and ask for Mason. Very pleasant young man

Took vehicle in as it was under warranty(service engine light was on). I was informed my warranty had expired, from Tim in service. After proving to him it was not expired, I was told that regardless my warranty would not cover the costs to repaired vehicle as it supposedly needed new spark plugs, coils etc ($700). After thinking on it I told him I would just come pick my vehicle up and get a second opinion. I was informed I would be charged $100 diagnostic fee, which I thought was bs but paid it anyways. Took my vehicle to another dealership in town and it is now fixed ($250). The initial problems stated by Jackson Fords service department were incorrect. I would not trust them with a teenagers beater with a heater. Food for thought when deciding to purchase a vehicle from these dishonest people.

All they think about is the sale. Salesman is gone 2 weeks after purchase and Jackson Ford in Decatur, Illinois is not standing by the deal with what was to be done. I will never give a good word about the dealership!!!

I had been planning on buying a new car but it wasn’t till Mason helped me through the process that I finally found what I wanted. He was very knowledgeable and answered all my questions and concerns. Thank you for the help!

Thanks Jackson Ford for getting our truck driver back on the road safely and efficiently! Highly recommend if youre in the Decatur, IL area!

I didnt have an appointment for the needed services, but they got me in, no return trip! I didnt get the technicians name, but he was courteous. Thank you Jackson Ford.

I LOVE MY 2015 KIA OPTIMA! JACKSON FORD IS THE ONLY DEALERSHIP I WOULD EVER PURCHASE A VEHICLE! LOVE THE SERVICE I RECEIVE HERE

For as long as I live in Central Illinois, I will not go anywhere else for service on my car. The service department is very quick to respond when I need an appointment. I can schedule everything I need through the FordPass app. This is a great full service dealership.

Salesman very friendly and helpful and patient with my elderly mother

Great Service! Love my new Truck.

I have been displeased with Jackson Ford before, generally regarding their “service inspections,” but I still continued to go here as it was the closest Ford dealership to me, and it was nothing major, just minor annoyances. That changed when I went in for my most recent oil change with them, and after a couple of weeks, my oil light came on. When we checked the dipstick, it wasn’t registering any oil on it. I called them immediately to get it looked at as they were the last ones who touched it while my boyfriend and I tried to get a little bit of oil in there so I could get it safely to the dealership the next morning. We put oil in, and it wouldn’t stay, leaving a puddle under the car.After a bit of investigating, we found that the oil filter hadn’t properly been screwed in by the last technician who worked on my vehicle, allowing the oil to drain out from my car and completely saturating the panel on the underside of the car. It was so saturated that it was barely hanging on underneath the vehicle and was allowing oil to drip onto the ground. Once the filter was tightened, we managed to get oil to stay.I took it to Jackson the next morning and explained the situation, as well as showing the video of the loosened filter. They did remedy it, the service manager gave me a free oil change card, and they offered to order a replacement panel to reattach under my car. They’d let me know when it came in.However, after a month of not hearing back from them, I followed up to see where the panel was as I had not heard anything. The technician who picked up the phone told me it was there and it had been there for a while. A call would have been nice as it had been promised!Regardless, I refuse to go back, and I wouldn’t recommend this dealership to anyone else. A free oil change worth $30 doesn’t make up for the fact that this could have destroyed my engine. Additionally, their customer service leaves some room for improvement as they couldn’t even bother to call regarding my part coming in despite their assurance they would. The only reason this part needed to be replaced was due to their incompetence to begin with.Highly recommend going somewhere that actually cares about their customer base and their vehicles.

Matt Wildman did an awesome job as a sales person. He asked the right questions to know what was important to me and my wife for the purchase of a truck. He quickly found one nearby at a different dealership. Our overall experience was very positive and I would highly recommend Matt and Jackson Ford.

If you are looking for a new or used vehicle go in and ask for LJ Barbee . He was awesome to work with friendly and very polite. We told him what we wanted and what we wanted to pay and he made it happen. LJ Barbee made car buying great again. With that being said everyone at Jackson was friendly and made are experience great. Thanks again LJ.Chad Bennett

They have no integrity, buyer beware. They smile at your face but you have to ask for everything itemized and ask 1000 questions and don’t believe anything they’re gonna say . I got ripped off $2800 plus tax . Something called market value adjustment.They will scam you!

I had a great experience at Jackson Ford. The customer service was great. They had the right selection at a great price. Thank you for making my buying experience one to remember.

All around HORRIBLE experience with this car lot here in Decatur. I was in market for a pickup truck and decided to go with Jackson Ford since I purchased my first vehicle with them years ago...To say the least the customer service I received horrible. There was unreturned calls and disrespect from the Sales Manager he humiliated my credit score and told me “There’s not even a bank that’s willing to work with a credit score of 525” “ Even went as far and asked me “Do you EVEN have the 2,000?” I wasn’t expecting that from someone with a title of Sales Manger that he holds. He was rude and in a the crisis I was in I was ready to give up!!!! I went to Carmax and got approved for a 15,000 Ford Mustang with ONLY 1,800 down!! Save your time and go to car company that actually does there best to put you in a vehicle NO MATTER YOUR CREDIT SITUATION

Very honest about prices and service- will tell you if theres a cheaper alternative. A rarity in the mechanic world!! Also very eager to help you as soon as possible and give you the best service while you wait. Coffee, tea, and hot cocoa available!

They searched all of their sister stores to find us exactly what we were looking for. Matt Wildman was amazing and got us everything we wanted.

Hey liked going here fun, friendly and honest.

Awesome service department and great waiting area so if you have to work you can. Free coffee is a bonus!!

Enjoyed the staff. They were all very friendly, our sales person Matt was outstanding. We left with a new vehicle, and was very happy.

Knowledge staff and had part in stock no one else did

Fast and friendly. We are very pleased with our used truck we bought.

They worked and worked to get me my 2019 Ford Ranger 4x4 I got it where I needed it. They take good care of me Matt Wildman is a great salesman. He went out of his way to make sure I got the truck I needed., Then he worked up a great price on it. I am now a Ford Man!

I had Eric Courtney as my sales agent. We realized that 9 years ago he also sold me my current vehicle, a Ford Fusion! He sold me my current vehicle a 2019 Ford Escape and so far I love it! Eric is great at his job and extremely helpful with the buying process and all the little details! I went back and he helped me set up Ford Pass and sync. I would buy from him again and highly recommend his sales experience. Also, I had Trent that did the financial part and he was extremely patient and helpful!

Didn’t set up an appointment, just walked in and was greeted as soon as I walked in the door. Told them what I was looking for and Mason found it. Adam was great and sealed the deal. First time buyer from a Ford dealership and I was impressed. Everyone was down to earth and honest. Would recommend

Are sales man was Micah Hale, ask for him he is great . Fast friendly service,no hassle or force sales. He listen to every thing we wanted. Did not try to push us into any thing we didnt want. He hit nine out of ten on our list, son was very pleased.

I drive a car that seems to be perpetually on its last legs, but these people have always somehow managed to coax it back from the edge of death. On top of that, the people here are very kind and helpful, with a healthy dose of humor to help out when Im stressing over whats caused my car to nearly bite the dust once more.

I have bought several cars over the years and by far the best experience iI have had was at Jackson Ford. They answered all my questions honestly and gave me the most value for my trade. Thanks Eric Courtney.

Zach, Keith, Ryan, Eric will work with you to get you the vehicle you want. Give these guys a chance to earn your business. Would buy from them anytime.

I had an all around great experience. Id recommend this dealership without hesitation.

They were super nice and professional! They gave me everything I asked for and more! They have really good prices and again are just really good nice people!🙂

Very satisfied with the price and selection. Eric Courtney is easy to deal with and accommodating. I will definitely buy from him in the future.

Not good. I had a local mechanic attempt to fix AC on a 2008 F150, and it required better diagnostics to find the exact problem - so Jackson was recommended. I appreciated the honesty of the local mechanic and scheduled an appointment. A week later, I took the truck in on the scheduled date. At 9:15 a.m. (day 1) I received a courteous phone call from Jackson - letting me know it would take 2 hours of diagnostics to figure out the issue. I agreed and asked them to proceed. At the end of day 1 - I thought I would call to see how the diagnostics went. I was told the service technician had to switch to another vehicle first, but that the diagnostics would be done on day 2. OK....I get it...sometimes backlogs happen. End of Day 2....still hadnt heard anything, so I called. I was told diagnostics still hadnt been done. I asked how confident they were that the diagnostics would be done on day 5 (yes...days 3-4 were a weekend), they said Absolutely. Day 5...I heard nothing...and was in town at 2:00 p.m. - and stopped by. I asked in person where we were on the diagnostics...and was told it still hadnt been diagnosed. I asked for the keys, and said forget it. I was apologized to, but I pointed out that the purpose of scheduling an appointment a week out - was to have the vehicle looked at. The Service Manager went to go get the key and ticket, looked at the ticket, and said she didnt know for certain how much time had been spent - in order to get the bill finalized. I said How can I owe something if the vehicle hasnt even been looked at. She said, Well...he looked at it, and determined it need 2 hours of diagnostics. I said, Yes...I told you from the very beginning I needed your diagnostic equipment to determine the problem and that Ive been waiting 3 days now for that 2 hour diagnostics to take place, so basically nothing has been done. I said, if I owe you something for diagnostics, Id gladly pay...but that hasnt happened. She agreed and said I didnt owe anything. I asked where the truck was...and was told its in the back and was asked Would you like us to pull it up for you? I said, No thank you, Im going to have to make arrangements to come back and get the truck with a 2nd driver after hours. Needless to say, the service was pitiful, and the communication with the service manager (me having to call twice and then show up in person) was not any better. If youre bogged down with other cars ahead of me - and knew that at the time my appointment was scheduled - call me up and push back my appointment - instead of making me have to make alternate arrangements for work vehicles etc. for 5 days. I would highly recommend taking your Ford vehicles to some other Ford dealership in other communities...as they dont really care about service work.Dont get me wrong - I understand that car mechanics arent always an easy fix. And I also realize that oftentimes - you have to wait a few days to get results and/or wait for parts. But getting the constant run around is very frustrating - and honesty is a much better approach.

Great service! Sales rep. Matt Wildman bent over backwards to find a great used car for me! Many Thanks!

Tyler was so helpful and easy to work with. We emailed back and forth about a couple of vehicles before I went in for a test drive. He was able to answer all of my questions! The process was easy and I purchased the vehicle the same day! I would absolutely visit Jackson Ford again!

Their main head salesman had no intentions on selling a vehicle when we were up there to us. He gave us 2 choices before running any credit and that was it out of all their accessible dealerships. He was rude and constantly complained because my dad and stepmom went outside to smoke. After buying over 20 vehicles from him personally through this dealership his behavior was uncalled for. He discriminated against my father and my stepmother right in front of me for absolutely no reason. I do not nor does my father or stepmother recommend going to this dealership unless you want to be degraded and discriminated against by them. Stay away.

Excellent dealership!!! From the front end to the back end this is a classy dealership. Well above any expectations I had. Ive dealt with a lot of service departments, but nothing compares to this one. Thank you MARTY!

This is my 4th Fusion purchase at Jackson Ford. Seems like the service and friendly surroundings get better and better each time, How does one recommend more than 5 stars for excellence? If I could, I would. Thanks so much to all, especially to Matt Wildman!

Bought a used truck from here. They are very sneaky and tried to make me pay extra. Just double check everything you sign. They did give me 5 free oil changes with my purchase. That was nice. 2 star service

I was able to pull my car right in to the service area just before my scheduled appointment. I was greeted and in the waiting area quickly. I usually figure on an hour for oil change and such, but Rocky came and went over the paperwork in 35 minutes and had me on my way. Everyone there was very helpful and friendly.

Knowledgeable sales staff. Good vehicle inventory. Very good service department

The team was amazing,best car buying experience we have ever had !

Braden was a wonderful Sales Associate to work with. We told him what we were looking for and he led us directly to the car my daughter eventually purchased. He was patient and answered every question we had. He made the experience very positive.Mark was great and worked hard to get Kaitlyn the best financial deal he could through the various lending options. I can’t thank him enough. He also educated Kaitlyn on the importance of understanding what the papers were before signing and how good credit could save her large amounts of money over her lifetime.I would recommend Jackson Ford in Decatur to anyone looking for not just a great deal but a great experience.Thanks,Brian Allen

Sales Rep. Bridget Davis, was very helpful and seemed genuinely excited that we had come to her for our car shopping. Enjoyed the buying experience. Everyone on staff we enter acted with during the transaction was friendly and polite.

Excellent customer service, very positive atmosphere. Loved the fact that they were willing to negotiate the price. The vehicle I purchased is in excellent condition. Over 100% satisfied with this dealership. Everything was quick and easy. I highly recommend this dealership to be the first option for anybody looking to purchase a vehicle.

Have nice cars and want to see the new bronco

Great sale staff, financing, and the prices are phenomenal. Very happy I bought local. Matt is Awesome.

I had bought one vehicle and Matt Wildman was great to work with. Then I had buyer’s remorse. I talked to Matt about it and he was able to calm me down and offer me various options. In the long run, he ended up selling me a second vehicle! Now I have a sports car and my hubby has a pickup! I would definitely recommend Matt!

I bought a 2016 Ford Fusion and I Love it! Very satisfied!

My wife and I have never purchased a brand new vehicle until now. The thought process was a little nerve racking, but when we got in contact with Rhonda, all of those nerves went away. She was very knowledgeable and welcoming. We appreciate Rhonda and are very excited about our new car!

Took my SUV in for service, they were helpful and friendly, called to update me on the issue, with resolution to the problem. They have performed all the maintenance on my vehicles and appreciate their service.

Great people to work with. Matt Wildman and Robin Burcham are the best!!

Eric Courtney and Finance Manager Mark were wonderful. They answered all my questions. It is a very enjoyable experience and when Im in the market for another Ford this is the place I will go.

Good quick work on service on my vehicle as usual. But why does it take so long to pay at window. Simple process with10plus minutes to pay and get receipt... Has to be a faster way

Bridget and Matt were wonderful! They both made a good impression from start to finish! Overall, my family had a great experience buying a new van for our growing family!

Keith. Such an arrogant and doesnt know the value of customer service. This guy will not get the sales up.

Great people and selection. Micah is the best non-salesman salesman ever. Never pushy except when it comes to trying to get you in the car you are interested in! Ive never met a nicer person!

Very nice, great customer service. In and out quickly!

The salesman and staff worked very efficiently to make our buying experience a great one without taking a great deal of our time. I also appreciate the endless efforts of Braden Thornton to locate the exact truck we wanted to purchase. I’ll definately recommend Jackson Ford to friends and family and if we’re ever in the market for another new car Jackson will be our first choice of dealership.

New Vehicle...Matt and Ryan walked me thru EVERY Step...Im a HAPPY CAMPER🚗✌🏾

This was 2nd vehicle Ive purchased here.. That should say it all.. Im satisfied. Also the service dept. is good or I would NOT have come back!

No Bueno!Lied to 4 times & had the vehicle i was interested in sold out from under me during the negotiation process. Might not be a consistent judgment on the entire business but i would not waste my time with salesman Named Mason

Service staff are always friendly & attentive & work is always completed very timely!! A most pleasurable experience!!

Been shopping & decided that I was interested in a car they had on their website. When I called & discussed price JASON was willing to negotiate & actually came down about $500 off the sticker. After calling my bank - I called back to make arrangements to test drive and they didnt even have the car on the lot - they said it was on their lot in Indianapolis, and the price we discussed went back up. Well... I have a friend (come to find out a former employee of Jackson who quit due to a few shorted commission checks) who buys cars at the auction in Indianapolis. We found this model car on the auction and it had a matching VIN to the one I was interested in - the one at their lot in Indy that they raised the price on. They had a reserve on the car - so it didnt sell on the auction. I called the next day & offered them the reserve price - only to be hung up on. Funny thing - the next morning I got a text from JASON providing his cell #, thanking me for my interest in the care & asking me what he needed to do to earn my business... HA! Talked to several people who have had the similar experiences with them. I have been in sales & management and this is NOT at all an acceptable way to do business. I would NEVER do business with them -- not when there are honest & decent dealers out there.

My experience was more than satisfactory. Each step of our car buying purchase was made easy. Thank you

Rocky is the best. Despite an unexpectedly lengthy process to satisfy a we owe and a warranty repair, Rocky managed to turn what could have been a horrific experience into a good one. Problems happen, balls get dropped, people fail to communicate - these things happen in any organization. Rocky was always my point of contact, never passed me off or blamed someone else, and was always available. He kept me informed, was transparent about problems as they arose, set realistic expectations, never showed his frustration (I know it had to be there), apologized for things that he shouldnt have had to apologize for, and was generally a friendly and compassionate human being about the whole experience. Rocky has earned my business, and I hope hes appreciated as such.

Matt Wildman is a great guy who worked very hard to get me the best deal and I am very very happy. I would recommend him to everyone as well as Jackson Ford for purchasing your next vehicle. Thanks again Matt!!!

The experience at Jackson was by far the best experience that I have had at a dealer. There was no pressure from the sales team to purchase at all. Micah was completely honest about everything, and we had some really great conversations with him. He is very personable, and I look forward to purchasing our next vehicle from him.

Hats off to everyone at Jackson Ford- have traded there for years and always got great dealsand courteous service from everyone. Eric Courtney has been our go to guy for severalyears-- love him!!! Any time we call for anything they get to us same day. Would not go anywhere else to trade or for service.Mona & Bill Altman

I was looking for a good condition older used car for my granddaughters 1st car and decided to stop in Jackson Ford. I had never done business with them before so didnt know what to expect. I was greeted by Jay, the sales manager, and he promptly directed me to John Bush, sales associate. We test drove the car and I knew it was what I wanted. I wanted my mechanic to look the car over and they encouraged that. I went back on Monday and picked up the car. John had gone home ill so I started working with Steven Howard. He is very personable and professional. I felt very at ease with him. He is very knowledgeable and answered all my questions. Jay came out and talked with us also. This deal went so smoothly that I came back the next day and bought a 2013 Chevy Captiva for myself. I was treated like a queen. There have been several follow up calls. Thanks, Jay and Steven for making this the most pleasurable car buying experience ever. You are my new go to car dealership!

Matt Wildman in sales is very helpful. An excellent salesman. Highly recommend A+. Mark in finance is also a lovely man. If you need a car go Jackson Ford!

Have had several opportunities to work with an outstanding team of sales and service professionals at Jackson Ford. These people are the reason we continue to come back. Matt Wildman, Robin Burcham and Rocky Strohl- each one great to work with and each one focused on the highest quality of customer service.

Kelsey was great at finding the car we needed! I recommend everyone go see her!

Rhonda was great, she was customer oriented. Honest and forthright with everything. She found mr a vehicle that worked the first try....Definitely recommend her

I brought my mother in law to your business . your team is very professional and polite.we went to another auto dealer and you are better hands down they tried to sell 2 cars to her and I checked the cars the first was in a wreck .In the front, was hard to start the second had whining power steering pump and and the fluids were very low on every thing so we left because I dont like shady dealers and they were making wise cracks about me seeing what was wrong with the cars . so I do appreciate your staff and profissionalism of them .THANK YOU FOR A GREAT Mini Van and a really good business ill send my friends and family to buy cars from you .Thomas Lilly

Friendly Sevice

Great sales team! Found what I needed with no problems. Room was made in the service center so that I could look at anything I wanted inside and didnt have to be out in cold.

It was a great experience. Very comfortable dealership! My salesperson, Melissa was very helpful and worked hard to get me the deal I was looking for. Id recommend Jackson Ford to all of my friends and family.

I took my car to Jackson Ford to have some work done. I cant say enough about the steller service that I received. Robin, the service manager, was kind and considerate. He was truly concerned about getting my car taken care of. Rocky, the service writer, was prompt and professional He made sure that I understood what was going on with my car and gave me a timeframe in which this work would be finished. They actually finished the work well ahead of schedule. Matt, the sales rep, took time out of his busy day to just say hello. I was delighted with my experience. I would have to say that you are in good hands at Jackson Ford!

Rhonda helped me get my new Ford Explorer. She was very helpful and knowledgeable about everything. Definitely would recommend them!

Pleasant appointment set up. Vehicle was ready within a short period of time. Knowledgeable and courteous staff. I go there for all my maintenance needs.