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SEPHORA inside JCPenney
18900 Michigan Ave, Dearborn, MI 48126, United States
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SEPHORA inside JCPenney
Comments
Pa
Review №1

Good selection, exactly what you would expect from a Sephora. The main issue was the wait time for assistance of any kind. Once the employees were there, they were courteous and helpful, but the wait was ridiculous. I feel this was a staffing issue, and not anything against the employees themselves, but it was problematic.

ju
Review №2

Mateo was AMAZING!! He was so helpful and answered every question I had and recommended the best product for me, as I have rosacea so its hard to find anything that works for me..I will definitely be going back to purchase again as long as he is working of course!!

Ma
Review №3

I went to the Sephora in Fairlane. Excellent service . I love their products.

Sc
Review №4

I went to this location today nov 6 around 2-3 and the person working during that time was so helpful! I asked for a brush recommendation after having a strange problem with my foundation and the rare beauty brush worked perfectly! I went home and tried it out and I really like how it gives and air brush look!Her customer service was A1!

my
Review №5

This is the worst Sephora I have ever been to.first of all they don’t have anything and things they do have are old or used

Ro
Review №6

Cust Svc was outstanding

Ka
Review №7

The dirtiest Sephora location I have ever seen. They were out of tissues at every makeup station. A few of the shelves were oddly empty as if the store was going out of business.

Lo
Review №8

I always receive good customer service here but its hardly worth coming to this store if I cant find what I want. They have testers of the Philosophy lotions but NONE in stock EVER ! and Ive checked repeatedly. If this item is not available WHY DO YOU HAVE TESTERS ??? Im confused 🙁

Ma
Review №9

Love this place. Got a sample of Good girl and went back and bought it. Love the fact that you can try it before you decide. Great service.

Na
Review №10

Ive been to this Sephora a number of times that I find surprising. I didnt go here out of pure intention, it was primarily a matter of expediency. Id grab my purse and head out, only to find I was missing something and needed to make a quick pit stop. Unfortunately, when Is stopped here, I didnt always find what I needed, and I rarely found what I wanted on sale. When I buy beauty products normally, I usually wait for a sale and buy more than Im going to use immediately.

Ki
Review №11

I mean, it’s okay. Could be better. Need stronger attentiveness.

mo
Review №12

Sarah in here is the only reason I come here....she has done my makeup many times it turned out perfect every time....she is super nice ask for sarah .she will actually take time and help you out with anything you need...other girls r ehh okay not as helpful.

Sh
Review №13

I wanted to try the Fenty beauty products I walked in the sales associate looked at me didn’t smile didn’t greet me just walked past me to handle a customer at the register. I waited patiently in front of the fenty counter after she was finished she walked past me again with no interaction. I just left I’ll go spend my money elsewhere 🤷🏾‍♀️

ya
Review №14

Wonderful💕Has everything and really clean💕Smells good as well😂Everyone is really nice there and has good customer service❤️👌🏻I will be buying more again✌🏼️

Ka
Review №15

Worst experience. Spent twenty minutes testing the few lip glosses on the Urban Decay displays and not one person acknowledged my presence. Not one! Eventually, another woman entered the store and was approached and helped immediately. The store itself was not well stocked nor was it as clean or vibrant as the Sephora stores I have been to previously. Needless to say, I did not get the gloss painstakingly chosen nor will I venture back to this location. Sad.

Sh
Review №16

Never have anything in stock... worse store

De
Review №17

The staff is very polite! But this location is always out of stock!#Fenty👄Smh💋

We
Review №18

Just shop online... this store took my points without even giving me the little sample after I clearly said no.

Ma
Review №19

Horrible customer service, the employees act like they rather be elsewhere. Wont be returning....

T
Review №20

Worst customer service. Ive literally been waiting 20mins without any help.. even asked for help and still waited forever. Im currently walking out the store right now.... Ill never come here again. And then girl got an attitude when I asked if I could get help lol take my dollars elsewhere

Ya
Review №21

Went last saturday, the make up u tryed on is nasty, the place is a mess, very filthy, and the lipstic Im looking for for more than 3 months, every time I go here they never have it😡

al
Review №22

There is only one worker even after an hour of opening. The service was so so slow

Ka
Review №23

Love there stuff

Jo
Review №24

Very unprofessional employees they looked like there in a park in a group laughing and whispering so loud I walked in the store for 30 minutes they didnt tell me a word or looked at me the place is so dirty I am sticking to ulta

Ro
Review №25

I live sephora but this location is completely pointless !

Th
Review №26

They dont have employees, dont ask for help, place is a mess. Should just shut it down.

Am
Review №27

Worst location ever!

Le
Review №28

Is this a Sephora or a dumpster?

Sh
Review №29

Bad customer service

mo
Review №30

Horrible customer service

Information
12 Photos
30 Comments
2.5 Rating
  • Address:18900 Michigan Ave, Dearborn, MI 48126, United States
  • Site:https://sephora.com/happening/stores/jcpenney-at-fairlane-town-center
  • Phone:+1 313-593-3300
Categories
  • Cosmetics store
  • Beauty supply store
  • Perfume store
Working hours
  • Monday:8AM–10PM
  • Tuesday:11AM–8PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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