Mercedes Daytona has an excellent crew that does not let one down. My vehicle is a 1999 E-300 Turbo-diesel (~285K or so?) and I come in and leave without worry. The service and treatment is excellent at that location, they even have an experienced mechanic who knows classic Mercedes Benz cars very well. I would like to thank Joe Drews (my Service Advisor) for keeping me on the road and safe. And even more, leaving and knowing my car is well taken care of. Thanks again Joe, the experienced mechanic and Mercedes Benz of Daytona Beach!!!

I received awesome service from this dealership. Metry was extremely helpful. He rectified the problem with my vehicle. I highly recommend him for your service needs.

Review, needed my repair done asap. I explained why to the service advisor and he said he would try to help. He didnt I know he went out of his way to help.This was my second time I needed something repaired there.Both times my experience was excellent.

Scheduled recall appointment over a week in advance. As part of the recall, customers were to get a loaner car. I was told they dont have any, they will shuttle me. No biggie, didnt need the car for a day. Come to learn the do have loaners but hesitate to give them out because they are abused mileage and time wise. Inconvenience all customers because of abuse of others?Then late in the day the service manager texts me that the wrong part was ordered and it hopefully will be in the next day. No car for two days now. Overall nothing too problematic but very un-Mercedes like.Very bad first impression here and thank goodness I dont have to use them for routine work. There is an excellent MB master staffed shop 15 minutes away. Very nice shuttledriver only nice thing about this experience.

Our service advisor didn’t listen to our issues and they were left unresolved. The Mercedes car has a lot of electronics and we were simply trying to save 2 drivers profiles regarding steering wheel, seat and side mirror positions. Sales tried to help us but were unable and told us that the service department would assist us when we were in. The Service advisor tried and didn’t know how to save them in the “Profile” that appears on the screen at startup either. He proceeded to tell us that it just can’t be done. So, what’s the purpose of setting up a “Profile”? Seems like it’s meaningless because it doesn’t change any settings.

I will start of by saying Donnie (my sales rep) was phenomenal! However my experience with the service department has been nothing short of feeling scammed, getting ripped off, no clear pricing on what you’re paying for, etc.I have received 3 oil changes so far there. 1 Service A (cost $216), and 2 Service B (both costed $460).All three times they try to add in a “Misc Fee” of $35 give or take. When asked what the fee is I get told “it’s a standard shop fee but we’re not gonna argue about it” and they take it off… So be aware. They add in hidden fees and make a ton of money off of the individuals that don’t look at there receipt, and what they’re paying for.After further looking into the differences between Service A and Service B via Mercedes Benz direct website (see screenshots), the only difference is replacing the cabin filter, and replacing the brake fluid. (If they ACTUALLY do that) Which I declined both times. So why is “Service B” nearly $250 more for the almost the same exact service done in Service A…Again, according to mbusa.com…. Their direct website.Love my car, had a great sales experience, but I HIGHLY recommend AVOIDING this service department.

Our salesman, Donnie, was amazing from the beginning until we were handed our keys and beyond. Because we wanted a special build our order took some time and Donnie keep us informed every step of the way. In addition, his post sale follow up has been tremendous.

Mercedes-Benz of Daytona Beach is the top Mercedes service provider in the state of Florida. I have serviced several of my vehicles there over the years, and they have always exceeded my expectations in quality service and customer satisfaction.

Took a week to get parts with no updates from service manager. Nothing was covered under the SCAM extended warranty they sold me. Although they did get me an unscheduled loaner, small consolation for the very expensive repair. Lesson learned......NEVER BUY A WARRANTY

The service personnel are smart and polite. Metry Shallop is always excellent at keeping me informed and being complete on time.

I had originally scheduled service to address two issues I was having with my Mercedes. But at the time of service, my car also had a front side light that was out and my cupholder was stuck in the up position. Nick in the Service Department was GREAT! He called to give me pricing and status updates on my car. Thanks for the EXCELLENT customer service Nick!!

First time at this dealership very nice so far. They are supposed to call on Monday so I can pick up my vehicle that is for repairs. Let you know if everything goes smoothly

Great service. Shannon Tse was awesome. Very accommodating.

They have earned my respect simply because, they were able to make right the issues I had in my third purchase of a vehicle at this dealership. The finance manager was very informative and sought to restore my confidence in his dealership. I truly appreciate that and I would recommend this to dealership to anyone looking to purchase a vehicle.

I was satisfied with my customer rep Mike. This has not been something that is his fault!Trouble is my new car has been in the shop almost 4 1/2 weeks since I bought it!! Air conditioning did not work. First they added Freon... Next time it failed while I was driving to Miami, 4 hours in the heat and 4 hours in the heat coming back. They kept my car a week then...3 weeks ago today, again same problem. They had to order a part from California!!! Got my car back today! Seems to work....Next time, I will not be nice about this problem!!!!!!! Very disappointed in my first Mercedes....and it might be my last....

Mercedes / Benz of Daytona treats customers like family…. that’s how I feel when I am there. The kindness is welcome in this world full of rough edges. Love my service advisor! Thanks!

I love Daytona Beach Mercedes! They have always gone above and beyond to assist me with any issues I may have regarding my car. Both Gabby and Jay involved themselves with an offsite department when I was experiencing problems and was dissatisfied with the quality of service performed there. They provided a loaner car until the problems were resolved even tho it was not their dealership or company that was the cause. They took control of the situation and worked seamlessly with the manager of the offsite collision department until my car was satisfactorily inspected by the Mercedes dealership. They went above and beyond for me and I know they would also do this for any other customer.They also accommodated me immediately when I called and arrived with a concern on my vehicle. Always professional and courteous. Love them!

Very pleasant buying experience! John Jenkins was knowledgeable and consultative in sales approach. Finance manager shared all the mandatory options (extended warranty, protection plans, etc.) but was gracious when we declined. Ray came over to house and set up the garage door opener & offered his assistance if I had further questions. No complaints & look forward to working with the dealership going forward.

Mike was my service manager and did a great job assisting me. He even let me into the mechanic bay to show me what was wrong. When he saw someone slaking off on the job he would call it out. He would make sure everyone was doing their job. He needs a raise!

Great service and good people to work with. I am waiting patiently fir my other FOB though. Didn’t know they only had one for the car until I had one foot out the door. Other than that great experience.

With Mercedes you expect excellent service and Mercedes of Daytona Beach surpassed my expectations. I dropped the car off in the morning and it was ready for pickup within 2 hours. Not only was the work done completely, they took the time to educate me about some features of the car I wasn’t aware of.Today there are so many businesses that underwhelm with their lack of service and professionalism, but Mercedes of Daytona Beach isn’t one of them. I highly recommend hem.

Buying our car here was an amazing experience. David is a fantastic, patient and knowledgeable sales representative for Mercedes Benz of Daytime Beach. Thank you for working with us. We will be back and let everyone know about our experience.

First time I visit Mercedes of Daytona. Very positive experience. All work done professionally and complete. Will definitely be going back

Wonderful experience, dealing with David Joseph! He is very thorough and explains things very well. Very knowledgeable about the Mercedes products. Very patient in showing me, how to operate special features on my vehicle.Stands behind his word and very efficient in rectifying issues of concern.It’s important that I feel comfortable and pleased with the services, provided.David treats me with respect and addresses my concerns, truthfully.I’m enjoy my experience with my E-350!Thank you, David Joseph and the team at Mercedes-Benz Daytona!

I always have a great experience there. I wouldn’t let anyone else service my car. Everyone is pleasant and customer service is great.

Stephen went out of his way to make my dream car mine! Jim worked his magic and in less than 2 hours I drove off the lot in my dream car! Stephen made sure my widows were tinted, explained everything in the car to me and how they worked and made sure I left the dealership with a smile on my face. Thank you! If you want a Mercedes please ask for Stephen! The best!

Had a great experience and our sales professional Stephen was fantastic. Put my wife in a low mileage E350 Cabriolet and we love it. Car was immaculate. Will definitely make this our go to Mercedes dealership for service, too.

I found the staff at Merced’s of Daytona to be friendly, knowledgeable and low pressure. I drove from Hilton Head, SC to buy my GLE 350 as I couldn’t find a better price. I’m very satisfied with the service I received from salesman John Jenkins and Jim Brown in the finance dept. I would recommend them to anyone and will no doubt check with them when I’m back in the market for a car.

I had a very pleasant experience at Daytona MB. My service advisor, Joe Drews, was very knowledgeable and helpful. My 2008 CLK 350 now drives in condition

I brought my car in for a recall and extended warranty work. Staff was very helpful and allowed me to check everything they recommended before doing the work. They also towed my car to another facility under their recommendation, free of charge. Everyone was informative and really professional. Cheers guys!

My name is Zhuo, I have been a loyal Mercedes-Benz customer from 2019. I really want to complaint a staff that related to my today’s experience.His name is GEOFF MARTIN, pre-owned sales manager at Mercedes-Benz Daytona Beach.He is extreme rude to me. I purchased a used G63 at Daytona beach in August 2021, with trading two cars. One of cars is Toyota Supra. When I trade the car, I told two sales (they both nice) that I will ship the factory wheel to your store address, and please leave the modified wheels (value $4,000) to me and I will pick up. They agree and they said they will. But after I sent them the factory wheels, (I need to fly to Boston from Orlando to ship these 4 factory wheels), they sold the Supra without telling me that they didn’t leave my modified wheels. And today, I went to the Daytona beach store again, because I sold my G63 to them. And I asked about my modified wheels, my sales helped me to talked their manager and my sales tried to help me.Then, Geoff Martin showed up, without introducing who he is and spoke with me with a extreme rude attitude. No any apology but only questioning. And he also threat me that I should go others dealer to sell my G63. Besides, he shouted me that he should get two set wheels for Supra (like I owe him one set). I was shocked by his attitude, I’ve bought a lot of luxury cars and dealing with many dealer, even When I purchased my GT in the Mercedes-Benz Boston store, their manager was very nice and polite, no one like him. You should more polite and more good attitude if you in this high level position. He should learn how to communicate with their customers. I don’t think he is qualify to be a “manager”. If Geoff don’t know how to communicate in a good way, do not show up with customer. BE A GENTLEMANIf this guy never showed up today, I really like to give more stars, but he ruined everything, It’s such an horrible experience today.Best regardsZhuo

David Joseph (DJ) was great! Friendly, helpful. Pleasure to deal with

Basic service done. No walk through after service completed to ensure it was done right with me the customer. I was interested in new tires. No one addressed this.

I had a great experience with the whole team at Mercedes-Benz of Daytona Beach. Big shout out to David and Gerald for all of their assistance! I love my vehicle and couldnt be happier with my purchase! Thank you for all of your help:-)

Really a terrible experience I had today. Inexperienced workers and staff!!After doing my wheel alignment my car was still being pulled sideways, and when I informed them, they now tell me that I have suspension problem. In fact, they should have not done a wheel alignment in the first place if there was a suspension problem! Now I have wasted a ton of money on a worthless service! Rally unprofessional staff!!Totally disappointed with the service!!

Excellent experience buying online from the dealer. Mo was outstanding in every way. Would definitely do business with them again.

The BEST Mercedes service department I have experienced in my 10 years as a Mercedes owner, having lived in multiple cities and states. Absolutely top notch!

Mercedes Daytona is top notch. Joe Drewes and Shannon Tse made my experience the best, even though I was without my car for two weeks. Excellent communication all around.My only issue is was with the suggestion from an unknown member of the service department to “drag” my non responsive A Class onto the tow truck, since they couldn’t get it into neutral, which would have damaged the car. With newer models having an electric shifter, guidance should be better on how to transport the car via dollies to avoid damage.

The entire experience was amazing, from start to finish Gerald worked with me and my husband and was very understanding about how we wanted to do things we wanted to be approved first before we even got to the dealership and they honored that request. Once we got to the dealership we met Stephen and he was also Amazing and knowledgeable. I am so happy to be apart of the Mercedes Benz family. They really take care of you.

Metry was a pleasure to deal with to upgrade my Sprinter van adding factory cruise control - including a loaner vehicle which was greatly appreciated. It is a quite involved install. The labor was less than estimated saving me $$$.

The dealerships website indicates that they have highly qualified specialists and perform very high quality service work. My experience suggests otherwise. On my GLS 450, which is only 3 months old and has run only 3.5 thousand miles, the right front window stopped opening. The next day they called me and said that the car was not ready yet and that the cost would be ready. On 7/16/2020 they zoned me, said that the car was ready and I arrived at about 11:30. After checking that the window opens, I left the service. As soon as I drove out, a message appeared on the control panel stating that the backup battery was not working. I immediately returned to the service. They took the car again and asked me to wait while they replaced the battery. At 3:30, I asked how long it would take for them to replace the battery. I was told that two more hours were needed. At 5:00, after I lost a full day, I was informed that they did not make it until the end of the working day and again offered to rent the car, expressing complete indifference and indifference. After that, I went to my car and saw that the front part of the cabin was completely disassembled and the details were very carelessly scattered throughout the cabin. I was terrified of such work! When I arrived the next day and took the car, I saw that there were deep scratches and dents on the front sills. I was again shocked by this work and reported this to the service advisor. I got such a sad experience from this service! Try to find other specialists.

Joe Drewes and Service Technician “Mike” have maintained my classic convertible for many years, keeping it in “straight off the assembly line” performance condition. They are thorough and have only provided excellent care at each maintenance period and for replacement of wearable items. This annual service included a minor faulty sensor that was replaced timely and affordably during the annual maintenance service. It is very reassuring to have complete faith and confidence in the service department that maintains my MB vehicles and Joe and Mike earn that loyalty every visit. Thank you gentlemen!

Great dealer for my Mercedes maintenance. Everyone working there was very polite and friendly. Fast service while I waited. Highly recommend this dealership. Ron B.

Absolutely great people! The best service anywhere.

Sales Rep DJ of Daytona was exceptionally great during the car buying process. He went above and beyond to make sure all our questions and concerns were addressed in a timely manner. I can’t wait to do future business with the company! If you’re searching for a great company with the best luxury vehicles, look no further, and find DJ!

Jay Jamieson my sales consultant, was very thorough in asking what I was looking for, showing me all the features of the ore owned E350 and accompanying me on an extensive test drive. With his help I was sure that was the car for me. Excellent treatment throughout the process. The team earned 10 stars but I can only give 5 max on this site.

Typical Mercedes dealership. Working hard to be notable. Must add it is the best Mercedes Sprinter service compared to 4 others weve used in our travels. They are smaller than alot.

Daytona Mercedes is a always great . Mo is always helpful and guides you like family. And Mike any time I need service is always there for me. Great experience !!

Great customer service, delicious amenities, coffee but an addition of a lazy boy would be nice..I need to put my feet up, but couldnt. Maybe a foot stool??😀

Most helpful in a time of necessity. Thank you

Always a great experience with the service department here. They take exceptional care of my AMG Mercedes

We were able to get a next day appointment, the customer service agent was very helpful. In & out in about 2 hours with our concern addresses. We look forward to going back for future service.

After completion of a Mercedes recall, I was advised it would be a few minutes, while they washed the vehicle. Unfortunately after finding my vehicle, it was not washed as promised.

Very knowledgeable salesman who was direct and honest. Helped me as a first time car buyer to get what I need and get through the car buying process easily.

I had the opportunity to work with Megen at Mercedes-Benz of Daytona. She was awesome! I bought a pre-owned F150 from her. I had some concern as the dealership did not have the code to the keypad on the door, however she bent over backwards and made a few calls to make sure I go the code for the door. She was great! I highly recommend requesting her for any of your future car purchases!

Stephen was a delight to work with on the purchase of my Mercedes AMG GT. He didn’t waste my time, was very thorough and efficient in handling the sale and even delivered the car to my residence. I’d buy from this dealership again and highly recommend them.

We have confidence in Metry Shallop to take excellent care for us consistently for several years. The car wash area does fall short of attention to detail. It is the second time I needed to send it back to the wash and vacuum area to attend to details that were not performed. Granted I do have high expectations but that should be expected with Mercedes. They do take care of it immediately but it is a further delay. Do it right the first time.

We are from out of town and were driving through daytona on the way to the keys 🔑 . Our M class started throwing codes, and mike in the service department took great care of us. Didnt try and sell us up or take advantage. Great experience, clear answers and great peace of mind. Thanks MB of DB!And they washed our vehicle for free

Can’t say enough good things about Geoff Martin and TL Kays. Very professional, quick on getting a deal done without the dog and pony show. It’s why I keep going back. Highly recommend them for your quality car needs.

Very disappointed with service. My car is still not working right, even though it was in their garage for three days and after a hefty charge. When I picked it up, the check engine light was still on. Will never go back there.

Hardly ever leave bad reviews, but after my experience today I thought it was necessary. I am in the market to buy a S63amg coupe. I sat down with a sales rep will try to locate his name and update after he quoted me a price that was 25k over what the vehicle was worth, i explained to him very logically why it was over priced by referencing to similar vehicles with less miles that have recently sold for a considerable amount less than what they were asking. After the sales rep was not able to justify the over priced vehicle, he agreed to speak to his sales manager and see if we could reach a more realistic number. We were supposed to get back together within the next 5 minutes. He never came back. Matter of fact, i seen him get into a Mercedes and drive right past me in the parking lot. I could only assume he quit due to the over priced vehicles this location is trying to get him to sell. I would expect to be treated with a little more class and respect considering the fact that i was trying to buy a 100k automobile, but regardless of the price no one should be treated like that. This location definitely lacks professionalism.

Bought a truck a week ago from this dealership. I was working with Donnie and he was amazing. Not pushy, funny as could be, save extremely helpful. The staff was great too! Will definitely come back when its time to get another vehicle as they can get us what we are looking for.

Great job solving a difficult issue. Metry my service advisor stayed focused and delivered a solution in quick timing. He kept me informed along the way.

Too make a long story short, I bought this 2018 cla250, in March. Its the worst experiences I have ever been thru for a newer car! Sale rep TJ too busy to bother, & the service mgr. Dan is nice, but this car has had more strange odors that one could imagine! GAS being the last one, over 4th. SCARRY, but they looked & nothing. Well, I can only say, worst buy I ever made all the way around!!! EVER!

Ive the best service advisor! Mike Iafanti!Always provides great service. Kind and caring!

Slow, inaccurate service. Communications is poor and inaccurate. Upsales are a pushed and often unnecessary. Service manager eventually made things right but service writer (Nick) failed at customer service. Likely will not visit again.

They talk the talk, but dont walk the walk.Bought a used 2015 BMW X6M. Everything was done over the internet/phone, I live ~1200 miles away from the dealership. I figured its a reputable Mercedes dealership, not a Bobs Cars & Tackle type of place. Sales guy (DJ/David) was great to talk to (we communicated many times before/during/after work) and seemed very sincere/trusworthy. Lot of verbal promises were made about the great condition of the car and the fact that the car came with 1 month/1000 mile powertrain warranty. If there was a problem I had to show them a shops invoice and they would take care of it.Car finally arrived at my house (in a one car enclosed transport). Its a beautiful car, interior and exterior. Unfortunately the honeymoon ended a few minutes later. Both batteries were drained, constant error messages on the dash. Both rear air shocks were bad, would not hold air for long, sometimes both inflated after starting the car, sometimes only one did, sometimes neither. Mechanic showed me they were very worn and leaking air badly. Additionally he showed me that one of the oil pan seals was leaking, the pan was covered in dirt and oil. 2 days after car arrived the head unit (that controls all in car audio/navigation/etc) just up and died. I presume due to the bad batteries which I did not have a chance to replace in time (I recharged them until the mechanic could find the two in town).They (eventually) covered the two batteries, which I appreciated, but didnt care about any of the other problems, especially the one thing that shouldve been applicable to the powertrain warranty they claimed I had; the leaking oil pan seal. Basically ignored every request I made to have that fixed. Also they changed their tune about the 1month/1000 mile warranty to all of a sudden only be applicable if I took the car into their dealership shop (1200 miles away).Now to top it off, apparently the cars valve seals are leaking oil. I have to add a quart of oil every 800 or so miles. Theres apparently some smoke coming out of the exhaust (on acceleration, once the engine is fully warmed up), not anything visible in the rear view, but visible to someone standing behind and looking.Not sure at this point whether David just outright lied to me, or whether their mechanics just kicked the tires a bit and called it in great condition and lied to David/management, or if the management was the typical corner lot used car sales type of crew that simply didnt care and just wanted to move inventory and collect their bonus.I replaced the batteries, the air shocks, even the head unit (by myself), but the oil pan seal and valve seals are big ticket items that will take serious money and time...Bottom line: Dont buy any car from them over the internet and dont trust andything coming out of their mouths. If you buy from them locally, take it to a reputable independent mechanic to tell you the truth about the car before you hand over a single dollar, otherwise theyll just leave you out to dry.

Excellent service and easy process! Located the exact Mercedes I wanted and the delivery process was fast and flawless! Highly recommend this Mercedes dealer!!

Excellent service. 4 recalls on my sprinter rv. Service update so I am set to head North to Maine. Everyone very friendly and helpful. Learned a couple things I didnt know about my rv. Done way ahead of time as they knew I was renting a vehicle so pushed to get her done. Thank you so much!!

Excellent sales and service. I purchased my car sight unseen. The dealer got the car prepped and all paperwork done in less than a day and within two days the car was on my driveway. I never left my home. Now that is impressive.

Nice employees work hard to help you but way too expensive just for armrest they wanted $800

We purchased a used Jeep Wrangler with near a $40,000 price tag from this dealership. I wish I could give this place a better review, but not including the salesman David, it’s been horrible. We are from GA so we flew in to pick out Jeep up. Waiting around for our permanent tags a week before the temps expire, we get a call that we have to get an emissions done first. Took are of it the same day and were told they would overnight us another temp tag. I received the temp tag with the EXACT same expiration date. Called and emailed them immediately and was told another would be sent overnight. Guess what? No tag and the receptionist advised that she sent it but it’s fedex fault. Save yourself a headache and go somewhere else. I’m so sick of dam excuses from them. The finance guy mixed up the dates on the new temp tag but sure got our bank info right for the down payment. Horrible and inexcusable

Knowledgeable and friendly staff. Gaby was awesome. He took care of the schedule for my car as well as the loaner. I knew upfront of the length of time it would take to service my car.Very pleasant experience.

We told Don what we wanted - he stayed on top of it to insure we got exactly what we wanted. Throughout the process Don was attentive, responsive, and a great asset in the process.Id definitely buy cars from here again - A+

My experience at Mercedes Benz of Daytona was very pleasant. The salesman DJ was an all around gentleman. I recommend anyone looking for a car to go to them without any hesitation. Thank you for your service.

Love Mercedes of Daytona, the service is top notch and just the best they even took me to the outlet to do some shopping while I waited.

Wonderful experience here! Very knowledgeable staff walked me through each point of the service so I never felt I was out of the loop. Very good pricing and never made me feel as if I was paying for something I did not need ! I will be back !

Had a great experience there. Im not ready to buy. A few months out. I met a sales rep, David Donals. He was very welcoming and let me browse around on my own. Answered allot of questions with no pressure. Im not quite ready, but I did come across a really nice white S550. I might go back sooner than I thought. Ill be asking for David. Thank you Daytona MB. Im a huge Mercedes fan, and Im sure we will be doing lots of business in the future.

David Joseph did a amazing job. So happy with my purchase and the way I was treated.

Best auto purchase experience ever.Thanks MO!Francis Regis

Purchased a used, non Mercedes from the dealership. Everything went very well and our sales person Megan Boswell made the sale painless. The car was ready upon arrival for a test drive and it was spotless. Highly recommend.

Unfortunately, over the Memorial Day holiday I lost my keys on Ormond Beach and had to have my truck towed to Mercedes Benz of Daytona. Upon making it back home to McDonough, GA, I called Mercedes of Daytona asking, if I could have the required documents faxed from Mercedes of Buckhead as well as payment completed. According to Mercedes of Daytona as well as Mercedes of Buckhead, I would have to present in person with required documents and vehicle. I returned to Mercedes of Daytona (Wednesday June 8th) with required documents in hand and payment. After completing the transaction I asked the skinny white frail guy with glasses: If your policy states, I have to present required documents to be compared to the car VIN number, why havent you went outside to verify this information with the actual VIN number on the vehicle? Needless to say he didnt know the vehicle was on the premises and had been since Sunday prior. Fast forward, the key was supposed to be there on Saturday, however they couldnt guarantee it would be in on Saturday. Therefore because I had gone back home to Georgia, they would call me early Saturday morning (if the key had come in) in order I could pick up the key. They didnt happen!! After not hearing from Mercedes of Daytona on Saturday, I drove down to check on the status of the key (since it would have been the 3rd business day) Upon arriving at the dealership (parts department) I inquire about the key and the young lady, Shannon gets the same frail white guy who comes out and than retrieve the key. After handing me the key, I asked how long has the key been ready? He informs me the key had been ready since Saturday, however he doesnt know why I wasnt called because he had been off. I than asked, Youre standing here now, the key has been ready since Saturday, todays Monday and I still hadnt received a phone call letting me know the keys ready. Had I not come in inquiring about the key, when would you have called to let me know the key was ready (especially with me living in Georgia)? I went out to my truck to ensure the key worked (it did) than called back inside to speak with the General Manager. I was informed he had left for the day, therefore left my contact information. Needless to say, its June 27th I still havent heard from the General Manager of Mercedes of Daytona. Furthermore, its obvious the employees can regurgitate the policy of Mercedes Benz, but they definitely dont adhere to it!I had a Mercedes at Mercedes of Daytona and another at Mercedes of Buckhead both regurgitated the policy, neither adhered to it!!! Although Mercedes of Buckhead didnt follow policy in totality, the customer service was great!! Mercedes of Daytona could really learn the importance of customers/service from Mercedes of Buckhead. The only compliment I could bestow on this dealership: Shannon was allowed to bring her children to work with her and she was very pleasant and professional.

Gorgeous space, exceptionally friendly staff and a joy to do business with. We’ve been working with the GM, GSM, Managers & Specialiats here for several years and we have nothing but wonderful things to say about them. I highly recommend buying a Mercedes here!

Absolutely OUTSTANDING customer service. Many times in life you write negative about a problem or service with a car....in this case, Geoff and Jay were absolutely the best I have experienced in30 years of buying sports cars. I bought a used Aston Martin that had a few issues, they worked with me and and assisted even AFTER I took delivery of the car !!!. Geoff and Jay, I gave you my word Ill contact you when its time to try to find me a MINT newer NSX or Porsche 911 GT3....you will hear from me. Again folks, this dealership and its professional attitude and accountability is uncommon these days. Five stars all the way from this 60 year old Marine....OUTSTANDING !!!!!

So I made an appointment over a week ago for service and also reserved a courtesy car. Well, showed up an hour and a half from home, and was told that someone made reservations yesterday....smh....that doesn’t make sense does it? So I called another Mercedes dealership and found out that is not the process.....FYI...3 courtesy cars were sitting in their service area. When I called back after seeing the vehicles I was told that people made reservations for them yesterday. Yes, I made an appointment over a week ago. I will keep my $2,500 and take my money elsewhere.

Geoff was a pleasure to do business with thank you for your professionalism I recommend this dealership

My brother walks in with a cash in hand offer, for a S65 coupe. No price listed the sales presents a price over 40k higher then the highest KBB listed value, he could not justify why it was priced so high. The sales rep then asked to talk to the sales manager he walks out of the room for an extended period of time, my brother then sees the sales rep drive away outside purposefully not making eye contact. He asked a few of the other reps what was going on, no one knew or could say anything about it, they just ghosted him. How could a company employ people like that and continue to let them do that to a good paying customer? Furthermore how brazen the reps are makes me wonder how many people they’ve price gouged and got away with it. Personally that’s complete organized disrespect I will never take my business here again nor with ever refer them to anyone!

A friend of mine visited the Mercedes dealership yesterday to purchase a new vehicle. The salesman pretty much brushed him off and had a horrible attitude from the get go and gave him a horribly overpriced value (almost 20k over Blue Book value) on a car he was very interested in purchasing. They spoke for a little longer, the salesman said that he might have a little wiggle room then went back inside to speak to his manager to see what he could do on the price. A few minutes later the salesman jumped in a car and was driving off the lot. How is this good salesmanship? Were talking about a 100,000 car here. Why would any sales person just dismiss a sale like this and drive off the lot? I will make sure that everyone I know knows about this and how the Mercedes dealership of Daytona Beach treated a potential customer wanting to purchase a 100k car. You guys should be ashamed of yourselves.

The overall purchase experience was first class. I would recommend T.L. Kays to anyone looking to purchase or lease a Mercedes. Great dealership and best service department I have seen.

Very nice people fixed my Mercedes but Im on a fixed income so it was a lot of money but great job

I have been leasing vehicles for quite some time and have to say, hands down, Mercedes Benz of Daytona was the most pleasurable experience by far from start to finish. A big shout out to Marty, TL and Chris, who all made the leasing process enjoyable!

Very easy and pleasant experience buying a car! Our salesman John Jenkins took very good care of us! Will definitely consider buying a car from Daytona Mercedes again!!!

Me and my friend walked into the dealership today and got weird looks. The lady at the front said somebody would be with us when they can. So we asked after a few minutes of waiting could we walk the lot to see the SUV’s. She said yes. We came back in and the lady at the front said “they are busy and will be with you guys in a little bit.” After watching 3 salesmen help other customers who came in after us we decided to leave. We went to bmw and my friend bought a car there instead. It was very rude and we felt like we were being judged. We both work in the medical field and have been traveling for the last year. We could have bought 2 cars today cash but the service was not good at all and went to BMW instead. I Do not recommend going here. It was very upsetting.

Nice people, had to pick up a part for my MB, very friendly!

Great dealership. Just bought a ML400 online with Gerald. He as awesome and every step along the way was easy. The car is beautiful and the price was fair. Highly recommend!!!

Best visit to a Mercedes-Benz dealer ever! Thats because my $4400 DEF heater problem was fixed for free after I received my notice to come in and have a DEF upgrade installed. Its like a miracle to see a $0 invoice.

I never had a better experience in buying a car than the one I bought from Mercedes Benz of Daytona Beach. I am 70 years old and have purchased a few vehicles in my time. My salesman was a gentlemen called David Joseph. Better known there as D.J. There was no high pressure here with this guy. He was a pleasure to deal with and very accommodating to all my questions. We did do a lot of work before hand online prior to driving from Cocoa Beach to Daytona and got the car I wanted. Tim in finance wasnt bad to deal with at all. :) Great experience. Definitely give them a shot.

Service was great as always!!! 10 stars thanks Robert mcnamee

Very clean and organized dealership! My salesman Gerald Somers was great and walk me through the entire online purchase process. He used his personal time on his off days to ensure I understood every step of the entire process due to the fact I lived 3 hours away!This was my first time purchasing online and it will be the only way from now on.THANK YOU GERALD!!!! AWESOME SALESMAN!!!!

Professional and courteous. Donnie and Megan were helpful and responsive to my concerns. Will highly recommend them to friends!