I have used this business several times For car repairs over the years. I have always been more than satisfied with the work and the extra effort put forward for me. U liked that I got bi weekly updates on my cars status. The receptionist at the front desk,marylena is very personable and helpful.

Cooperate helped out with compensation and made up for the employees at this location. I dropped off the car on August 19th. Estimated time of repair was August 27th. The job got completed on September 9th. Make sure you take pictures of your car before drop off because they will blame you for some of their mistakes. They had to use a heat gun to alter the new body part. The first picture is the left side of my car without the damage. The second and third picture is after the repair, but notice how the part is not flushed like the first one. The last picture is after they use the heat gun to alter the part and it still didnt fix the problem. Highly not recommend this Gerber location, but try the one in Dayton. It seems like a lot of people like that location better than this one.

Update: we contacted corporate and they were extremely kind and understanding. I don’t believe this is a company wide issue, rather this was an issue with the employees at this specific location. If we need work done again, we may use gerber, but we will avoid this location at all costs.These guys are unprofessional and dishonest. Schedule delays happen and especially with covid things are difficult so we understand that. However, it is hard to believe the excuses when the story keeps changing every single week about why the car had to be kept for longer. On top of this, we dropped off a car with a working battery, less than a year old. These people told us that the battery was suddenly dead because of corrosion and that it was on us to pay for a new one. They told us this 4 weeks after it had been initially dropped off and claimed the battery was dysfunctional “the day we dropped it off”. If this was true, why were we not told about the battery problem sooner? Why weren’t we told any of the several times we asked for an update on the car? We believe that the mechanics accidentally left a light on or something and killed the battery, but are blaming it on corrosion so the shop doesn’t have to pay for a new one.We would have believed it was due to corrosion if they told us right when there was a problem “the day we dropped it off”, but the fact that this is coming out much much later shows dishonesty.Update: when we picked up the car and jumped it to start the back light WAS SWITCHED ON. So we know for a FACT that it was the fault of this shop and they STILL refused to pay for a new battery.

Excellent experience work was done on time and just as they said it would. Friendly and professional.

The work was thorough and quality. Very pleased with the result

Not professional when you put someones repair off for months. Your employee issues shouldnt be your excuse for not repairing a door for months. Ill never recommend your shop again.

I received the worst customer service, in a long time, from Gerber. I took my car in for an estimate, that went fine, but Gerber failed to send the estimate to the insurance company. The insurance adjuster contacted them three times and they told him the estimate was on the way. I called Gerber and the receptionist was very rude. She tried to blame the insurance company but I gave her the times he called. The whole time, the receptionist was trying to get me off of the phone. Needless to say, I went with another company. No problems!

My truck looks great and they took care of some other scratches I asked them too outside of the repair for a great price. Same day quick estimate and they worked directly with the insurance company. This company isLucky to have Don Back as a manager as he was very professional and keep me informed on every step through the process. I highly recommend them and to ask for him personally. Thank you!!

I was referred to Gerbers through my insurance company. The hospitality was decent. Thank you and have a blessed day

Received an estimate and scheduled an appointment through the website. On the day of the appointment I was told that my parts were not ordered and the appointment was not for repairs but for an estimate which they wouldn’t do since I had received an online estimate.

Gerber gets you in quickly, works directly with your insurance company and my dealership on parts or labor. Anything you may have concerns about they will take care of it! Thanks to the folks (Candy & Don) at Gerber!

Bought a 2020 Grabber Lime Green Mustang a few months back. Didnt even make the first payment, and backed into a flipping parked car. Even with the sensors and camera. Such an idiot. Anyway, Gerber Collision took the car in on a Wednesday morning, had it done the next afternoon. Looks the same as it did before I Evil Kenievel d it across the street. They even washed the car, detailed the wheels, and cleaned the interior. Top notch if you ask me. Customer service at its best. Kelly was a great help through the whole process. I will definitely spread the word, and will keep them in mind when I decide to perform my next trick.

Havent been there but called Jan 29th for an estimate on one of my cars and they said they didnt work on anything that old. Well Im like ok its your loss. Just never had someone @ a collision shop say that

Denny is such a class act . I love this guy he always helps out when needed and knows exactly what to do to get the job done quick and timely ! Without him I’m not sure if there would even be a Gerber collision center ! Thanks again den

I didn’t have the rental car coverage on my insurance. My vehicle was in the shop for much longer than planned due to waiting on parts by GM and they provided my family and I a rental car free of charge so we could take a trip home! Once the parts came in within 24 hours I had the vehicle back!

I had just baught a car from carvana and there was some paint damage, carvana sent me here to have it fixed on them. Gerber employees were always very nice and understanding, they told me it would take a week but they were done a day or 2 early so that was nice. Overall I highly recommend

I had just purchased my new lexus in August and some body backed into it. Naturally I was nervous that the repairs were gonna be not up to expectation. They actually went above and beyond what I was looking for. Not only did my paint match and look awesome ; unexpectedly the inside of my car was cleaned as well. Good job guys keep it up

I used Glass America, apparently a subsidiary. Very pleased with the service.

Good fast service

Damn near perfect a little late on the due date but everything was fine

Quick and easy evaluation of my car damage.

I wanted to get my car work on at this location. Which I thought is would be convenient since my work is really close by. I make appointment on there website. I got there when sign on the front door say there hours are 7:30 am to 5:30 pm weekdays. At this point it look like there was plenty of staffing. Some women say we be with you when we are done with the morning meetings! I sat there until 8:15 am . When there was employees just act like no customers was waiting for assistance. Not sure why Gerber collision center open there door for business 7:30 if there busy in meetings unit 8:30 or so. Plus there website for booking appointment is not a useful tool. I got confirmation email and was told that no appointment was made. I’ll be taking car my elsewhere.

Don and Staff went way above what I expected. I came in with a door molding that was coming off to get an estimate to put a new one on. Don looked at it and said he didnt think it needed to be replaced. He asked if I had some time to hang out, and took my car back in the shop. When he came back up front, the molding was back on and they had washed my car too. They didnt even charge me. Thank you!

Looks lime great work on father in laws car!

Do your self a favor and please dont take your vehicle at this placed, they are very un organized, your appointment well get push out and reschedule all the time, you have to call them constantly to check for status cause if you dont you will be waiting for a long time. and when you take your concern to the manager, its even worse, she is so unprofessional sarcasm, they made my wife with my baby crying cause hes hungry waited for more than two hours, they took may van for repair, drove it somewhere, used up all my fuel and never replaced it and never give my wife the rental car, i was out of town helpless with the setuation and when I call the maneger she give an attitude. So please....please...DONT TAKE YOUR VEHICLE HERE...

Excellent job on wifes car.

To be fair I will say my car does look good. However, the BS we had to go through earns them 1 star. We dropped my car off on Sunday the 8th (called prior to make sure ok) was told it was and to be in at 9am on the 9th for our scheduled appt. (I didnt leave a key wasnt told where to leave one) Got a call at 730am on the 9th asking where we were with the key, well my appt wasnt until 9am. During the check in everything went fine, we went over what would be repaired etc and was told we would have the car on 9.12. 9.12 comes along and we are told wrong part was delivered so now it will be 9.13 ok no problem it happens on 9.13 the part was delivered wrong a second time and now it will be 9.16 I am getting a little frustrated at this point but ok. 9.16 rolls around get a text that vehicle wont be ready until 9.19 with no explanation, I received the message after hours so my husband called the next day (we had borrowed a friends vehicle and they needed back) to get the scoop we are told it is because yet again they have received the wrong part (mind you this is now the same wrong part 3 times) husband makes arrangements to pick up car until part is received. We have a $400 deductible owed. At no time do they indicate we must pay in full even though the car is not done for us to use the car until the right part comes in. So he makes special arrangements to go up and get car and then finds out, we offer to pay 1/2 the deductible since the car is not complete and are told this is not Lets make a deal and that people all the time pay in full for work not complete. Well I call BS on that because that wouldve been stupid on our part. We had to get something out of the back, so my husband goes to the car and finds an employees cell phone in the car charging and is livid by this point. We leave the car so it can be completed and receive a message at 4:50 on 9.19 that it is complete we live further away than that and I had no ride, so we picked up first thing 9.20 we received no apology for all of the delays or anything. We will not return and my insurance company will hear of this, since they recommended you.

Really great job on my car

What is taking so long and why are the updates not right. I would really like to have an explanation for why my repair dates keep getting pushed out.

Fixing our car after an accident.

They overprice everything, had another estimate at 74% less cost on parts and labor. 42 hours to repair rear quarter panel, it took another garage only 3 hours and painted, right tools and skill helps.

I came in for an estimate because my insurance company needed an estimate to start a claim after I got rearended. I decided to come by for an estimate because it was close to my work and would have been a convenient place to get the work done. I was told that they wont even be able to give an estimate unless the insurance company assigns them to the claim. Laziness. Insurance told me they arent assigning anyone to the claim unless Im happy with the estimate and the stated methods of repair that the body shop would be executing. So I went down the street to Trimb**** whom has a even greater review on google and they were happy to take care of me. Not only that, they even emailed the estimate to my insurance directly. I guess I should have checked the reviews first.

Very clean place and friendly people, i did have some issues on the repairs and time but they were very professional and understanding. In the end everything was taken care of

Good hospitality, the receptionist even made me coffee!

There is only one person who can schedule body work. If he/she is not in, you cannot set up an appointment. They have put me off two times, will now go somewhere else. Person answering the phone blames corporate. This is ridiculous.

Professional customer service and care

I would not recommend this company.

Absolutely horrible service, sub-standard work and a complete lack of honesty are some of the best ways to describe this bodyshop. BEWARE

Excellent work, but took forever

Great customer service

Poor cusomer service

Very professional!

Very nice staff

Very satisfied

Staff was very friendly and professional.

Dey try

They are the best in the Dayton area

Good service

Gerber