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Helmus Optometry
353 2nd St, Davis, CA 95616, United States
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Helmus Optometry
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tr
Review №1

Dr. Paymaun and the staff are very kind and accommodating people. They make sure you have an excellent experience by explaining all steps of the exam and asking good questions. They also have a very cool eye imaging machine!

Da
Review №2

So I was on my last pair of contacts and happened to lose the one in my left eye. So I called here to see if I could purchase a trial pair with my current prescription and they were all for it. I show up and they kindly give it to me at no charge. Must be an awesome place to work and be a patient. Saving the the afternoon and night 👍

Sh
Review №3

Second time coming here! Staff and optometrists alike are all great. Can’t wait to see the new remodel. Will continue to have my eye care here as long as I live in Northern California :))

Am
Review №4

It has been a while since I had my last eye exam and I was seen by Dr. Clare and my daughter had her first eye exam with Dr. Julie.Dr Clare and Julie are the sweetest! Both are exceptional at what they do. The staff members are so loving and will take care of you.I highly recommend becoming a patient with Helmus Optometry. My daughter loves Dr. Julie and can’t wait to see her again!Thank you !

Ri
Review №5

I have never before had a medical professional explain what they were about to do with the clarity and completeness with which Dr. Paymaun explained each and every element of my eye exam. Anyone with any concerns or anxiety about an eye exam should feel completely at ease with Dr. Paymaun. In fact, the entire team at Helmus is wonderful. Ive been going there for many years and have always had a very positive experience with the care Ive received.

Ma
Review №6

This was my second visit to Helmus Optometry. I had such a wonderful experience my first visit..however, this time was a very different story. The staff was very friendly and knowledgable! The wonderful office manager, Majid was a joy to work with. I was told Majid has been in the optical field since he was 10! He went above and beyond to make sure I was leaving the office happy! Unfortunately, As for the optometrist I was seen by, this was a different experience. I felt very rushed, and neglected. She made me feel like a burden to be there. Dr. Helmus made me feel very unwelcome. I asked to be seen by Dr. Marks (who has now retired) daughter hoping that I would receive the same great experience as he has previously given me. I am sad to say this was not the case. I will not be coming back to Helmus Optometry. The front desk staff were all lovely, I wish I could say the same about the doctor.

Ch
Review №7

Great service as always. Julie Helmus took the time to really dial in my prescription. She went above and beyond. This is the level of quality care you wont find in one of those flashy cheap optometry companies. They just want you in and out.

Ri
Review №8

I have been hearing about Helmus Optometry for many years from a very satisfied customer. Since my ophthalmologist in San Francisco has retired, I was encouraged to stay local.I was very impressed by the office operations and wonderful staff.Dr. Julie has taken over her parents original operation and brings her energy and professionalism to create a fresh new practice. Everyone followed good health and safety protocols, wiping down all their modern equipment, and even eyeglass samples I had handled during my selection of eyeglasses. This is an A+ operation!

Ma
Review №9

Very friendly, professional and hygienic. Everything was wiped down and all COVID precautions were made. Staff was great. Julie Helmus was thorough in her exam and helpful in feedback. Karen was knowledgeable and honest while assessing my needs and helping me pick my glasses. This was the easiest time I’ve ever had getting glasses. I highly recommend Helmus Optometry.

J
Review №10

Helmus Optometry is a welcoming, friendly place even in the middle of our pandemic. The staff are very safe with hand washing, shields, masks and distance. They have a great text message system for coordinating visits so we can all stay safe.They have a well organized and great selection of glasses including high quality frames for professionals. The attention to detail and customer service is outstanding.

ma
Review №11

Dr. Julie and the staff are awesome, good selection for my family.

Ka
Review №12

I had the same experience as Dennis Miras (another reviewer). The doctor that took care of me acted impatient and annoyed with me, which I was super thrown off by. At one point she rolled her eyes at me when I asked to see if I could try out a different brand of contacts. It felt like she didnt care about the best care/service for me and just wanted me out, which again was super off putting. I remember just staring in disbelief at the attitude she gave me. The day I visited, I was also told I had to get my eyes dilated (which I was never told in advance) and that usually folks who get this service should not drive (but again, I had not been given an advance notice and had already driven there - I had to drive back home with horrible, horrible vision which was so dangerous). To top it all off, at the end of my service, I was overcharged and I pointed it out to the staff but all they did was reduce my charge and tell me that my insurance didnt cover it (although I later confirmed with my insurance that it did - but didnt fight it because didnt find it was worth the energy). I immediately knew I wouldnt be returning after this experience.It was a poor experience and I expected better given how good the reviews are online. I recently went to a different Optometry in Davis and WOW - the experience was so wonderful! It made me realize how not OK my experience here was.

Da
Review №13

A few weeks ago I had my eye exam with Dr Julie, professional, thorough with great customer service. I highly recommender her. I also purchased new frames and lens…superb. Great customer service and good turnaround time with excellent fit and perfect prescription the first time.

Vi
Review №14

Dr. Paymaun was very thorough with the eye exam and explained everything very clearly. It was great to hear about the health of the eye.The Optician, Shakir, was very helpful in selecting frames. There was a huge selection. He filled out all the paperwork and explained the different lenses.Both were very personable. It was a pleasure to go to this office and receive such quality care & customer service.

Sh
Review №15

I wear contacts and recently thought I inverted one and I was unable to retrieve it.It was 1:45 in the afternoon I called Helmus optometry and told them my dilemma. They told me they only do visits by appointment during this pandemic BUT we can see you at 2:15. I was able to make that appointment as I only live 20 minutes away.They took such care in checking to see if my contact was still in my eye. And it wasnt it must have fallen out as I frantically was trying to retrieve it. I made my eye sore and red. And recommended that I use eye wetting drops during the day and lubricant gel tears at night and dont wear contacts for a few days. I literally cant see without them but thank God I have glasses as backup. Ive been going to Helmus optometry for over 35+ years and they have the updated technology.Thank you for the care you have given me all these years!

La
Review №16

We have received exceptional service from Helmus Optometry for almost 30 years. Pristine facilities, friendly staff, professional care.

Mi
Review №17

Great service! Quickly got my eyes checked & obtained contacts.

Ka
Review №18

Friendly, informative and genuine! From the welcome through the eye exam and glasses fitting the Helmus Optometry team creates an environment that makes you feel welcome and well cared for. Kudos!

Na
Review №19

The staff is very friendly and took the time to answer any questions I had. Additionally, they have strict precautions to keep everyone safe during COVID. Overall great experience.

Ed
Review №20

The staff was so friendly and helpful. COVID safeguards have made doing any necessary visits frustrating and concerning though. Not the fault of the locals.

J.
Review №21

At my first visit at Helmus Optometry, the doctor prescribed a 0.75 power increase in my prescription (a much larger jump than Ive ever previously had at yearly appointments at other clinics) which gave me headaches and unclear vision. I gave my eyes about a month to adjust to the new prescription, but nothing improved. I did not wish to return to the clinic, and wore my old glasses while I waited for my next insurance-covered optometry visit at a different clinic. There, they told me that the power prescribed by Helmus Optometry was 0.5 too strong. Ive had no problems (and better vision) with this new prescription, and regret my visit to Helmus Optometry.The employees at Helmus Optometry were not especially friendly and seemed annoyed when I asked questions. I also had to follow up multiple times to receive a digital copy of their records of the appointment.

Jo
Review №22

I’m loving Helmus Optometry less than I used to. It’s subtle, but while it used to feel like a place where people loved their work and work situation, it feels like a place where staff worry about their future. I’m looking for a new optometrist.

Ka
Review №23

I loved my visit here! They are so COVID conscious and safe, and it was a great visit!

Ka
Review №24

Great optometry center; everyone was so welcoming. I’ve never had glasses before, but Shakir was so helpful and guided me to pick the perfect pair of glasses.

Sa
Review №25

Even during COVID-19 HelmusOptometerty still has the best service. All of the staff are so helpful. I always receive compliments on the eye glasses they help me select.

Ad
Review №26

Great customer service, Covid-19 guidelines are being followed.

Ch
Review №27

Good place to go to get your eyes checked, everyone is super nice :)

ro
Review №28

Went today to have my yearly eye exam with Dr.Clare she was very informative and listened to my conserns!! Veronica helped me pick out some glasses, veronica was personable and she was helpful and super nice.

Ka
Review №29

My Husband and I live in the Bay Area but come to Davis just for Helmus Optometry every year for the last 4 years. Dr. Julie has always been incredibly flexible and accommodating with scheduling our eye exams.Today my exam was with Dr. Paymaun, who was very kind and thorough.Weve purchased several frames from them and every time the Opticians are patient and helpful.

Ma
Review №30

Lovely staff and very informative and knowledgeable doctors!I would have given them five stars if they were punctual. I arrived 10 minutes before the appointment to do my pretests as advised, but then I had to wait half an hour past my appointment time to actually see the doctor. I hope my case was an exception and not the rule.Besides that they are great overall, and I cant fault them anywhere else. I would visit them again and would recommend them to anyone.

Al
Review №31

I am a lifelong contact lens wearer (my prescription is so bad I absolutely hate glasses) and seem genetically inclined to eye issues. Ive been very happy coming here.Dr. Julie Helmus is smart and every visit she talks to me about my eye health, what I should be doing, watching out for, etc. Every other place I go to just gives me a prescription and Im out the door.Plus they adjusted three pairs of my glasses perfectly!

He
Review №32

This place is top notch. Beautiful Space with a huge selection of frames. The staff is excellent from start to finish. I wouldnt go anywhere else.

Ke
Review №33

As I get older, I sadly have to come to grips with my degrading vision - something I assume we all, or most of us, experience. And, as I get older, I find that I have stronger opinions about how good service should be given. When I recently visited Helmus Optometry to have a yearly vision exam, I was not only surprised by how much my vision had changed, but also how well I was treated during the examination process. I was impressed with the state-of-the-art technology being used (quite an investment), and also the good old-fashioned personal touch. The staff were all very kind and friendly, and Dr. Helmus had an infectious positive nature that made the entire experience quite pleasant. It is clear to me that the folks at Helmus have an ability to connect with their patients - both young and old - and, I can say with confidence that I can now see more clearly than I thought possible. I highly recommend Helmus Optometry.

Mi
Review №34

My experience here was always pretty good until last year when Dr. Joann Helmus badgered me for wearing my contacts too long in a standard work day. No one has ever told me that was not okay, but to out of no where scold me for this like I was a child was not only uncomfortable but frustrating. Never has an Optometrist shamed me like this. I will not return.**Edit,**: I spoke with the office to clarify, and it was Dr. Julie Helmus (Not Joann Helmus) in 2017 that I was ridiculed by for wearing my contacts ~10 hours a day. I have seen 5 different optometrists in my life, and such a statement has never been made to me. If new research is found showing that wearing contacts 10 hours a day is damaging, I am open to that, but not when the information is delivered to me condescendingly.

Al
Review №35

Everyone was so nice and accommodating. Dr.Helmus was very sweet and took the time to really talk to me like a person and not just another dollar sign. They also had a nice selection of glasses in many different styles and price ranges. Most insurance policies are covered here as well. Definitely a plus!Theyll always have my business!

Sa
Review №36

Extremely professional, kind, helpful, staff from top to bottom! Exam was thorough and well diagnosed. Best glasses fitting ever, and that is with progressives. Quick service. I feel staff is very knowledgeable and willing to go to any extent to spend time with you and be helpful. Just moved to Davis and this is a great find. Highly recommend!!

Ga
Review №37

All you get here is high quality, professional and courteous service. This is such a departure from the assembly line approach in other offices and in health care in general that Helmus and Baker deserve special mention. Everyone, ancillary staff and providers alike, are genuinely interested in providing the highest level of service and responsiveness to your needs. The process is seamless....email reminder of next appointment, make appointment on-line, update information on-line, and even get a text to remind/confirm upcoming appointment. This is the way everything should be but seldom is. I cant imagine going anywhere else.

Bi
Review №38

Staffs are friendly and helpful! Doctors cares about the patients! My best experience at a Optometry.

Xi
Review №39

Dr. Baker was great! He took me in for walk-in visit and gave me full diagnosis. We have a great conversation and my problem was all taken care of with half an hour. Luckily there was no copay for EyeMed insurance. Thanks to Dr. Baker I can drive home safely without an irritating eye issue.

Gr
Review №40

My experience with Dr. Joann Helmus and the team at Helmus + Baker Optometry was excellent from start to finish. Office staff were kind and professional. I was confident in the quality and thoroughness of Dr. Helmus exam. I have already recommended the practice to others. Many thanks to Helmus + Baker for the excellent care!

Mi
Review №41

For over twenty years I have seen Dr. Joann Helmus annually as my optometrist. The very high standard of service and technical knowledge of both doctor and staff has never wavered. Consistently modernizing their examination equipment in providing the most up-to-date exams and accurate prescriptions. Their selection of eyeglass frames is most complete range of style choices. The staff are very knowledgeable of insurance allowances, and discussed with me the many options available. Have many times and will continue recommending this outstanding optometric office to family and friends.

Aa
Review №42

Staff are friendly and helpful, doctors too. Clean office, well designed for easy movement between front desk, exam rooms, and frames selection. Im continually impressed by the technological advances in optometry. Definitely a state-of-the-art operation. Ive been a patient since 2011 and see no reason to ever go anywhere else.

Je
Review №43

Dr. Baker runs an excellent practice. I have always been seen very quickly and have had thorough answers to any and all questions I had about my eye care and insurance. His staff is friendly and knowledgeable as well. I will be going to Helmus and Baker for my eye car so long as I am in Davis.

Na
Review №44

This practice is without a doubt the best experience you will have with an optometrist. I have seen both Dr. Mark Helmus and Dr. Alex Baker, and have been astounded at how pleasant they are. I have a history of bad experiences at doctors offices, but never here. In fact, every time I leave in a better mood than when I come in! The doctors are incredibly friendly and courteous, and the effects can be seen by how happy the staff are to work in the office. Overall, just a wonderful place with great eyecare. I came to the practice off of a recommendation from a friend, and I happily continue the recommendations to others.

Pr
Review №45

Over the last fifty five years that I have been wearing eyeglasses I have gone to approximately eight to ten optometrists. I can say without hesitation that Dr. Helmus is by far the best of the best. I have had my eye examination and received eyeglasses from this office for the last twenty years and received 100% satisfaction. I see no reason to go anywhere else. During my most recent visit I concluded that Dr. Mark Helmus has the most complete knowledge of his subject and appears to continually keep in touch with the advances in his specialty. Dr. Mark Helmus answerd all my questions and offered to return if needed.The office staff is always helpful and friendly. I strongly recommend the Helmus + Baker Optometry to anyone looking for eye examination and a new pair of eyeglasses.

Ju
Review №46

Dr. Baker is kind, helpful, patient, gentle, thorough and GREAT about answering questions. Im really happy that I found him! The staff is also very professional and courteous. I recommend Dr. Baker without reservation.

Ja
Review №47

My family has been going to Dr. Mark Helmus for close to 15 years. Dr. Mark & staff are exemplary. They have an incredible section of frames to choose from. Check out the are on their building & in their office. Its EYE catching.

Kr
Review №48

Ive been going to Helmus&Baker since 2008. They are amazing. Their staff is extremely friendly and knowledgable. Ive always seen Dr Baker, and he is fun, friendly, and just all around awesome.Helmus & Baker offers an amazing selection of frames. I never leave unhappy with my purchase.

Em
Review №49

The staff are all very friendly and helpful. When I visit the office, I always feel welcome and well taken care of. The doctors are personable and explained everything. I highly recommend Helmus + Baker for your optometry needs!

An
Review №50

This was my first time getting glasses & I was very pleased with how lovely the staff was! In addition, all of my questions were answered thoroughly & I loved how in-depth my prescription was described to me. The selection of glasses is wonderful! Love, love, love Helmus & Baker Optometry!

Sy
Review №51

Dr. Mark and Dr. Joanne Helmus have been my familys optometrists since 1997. Im happy to recommend them to anyone needing eye exams, contact lenses and/or eyeglass frames or lenses. Their staff is excellent, including making appointments, handling drop-ins for a quick repair, explaining ones insurance/VSP benefits, and helping select frames and lenses. The office always seems to have the latest materials for lenses and coatings. Orders arrive quickly. The doctors are very professional yet friendly. They listen! I always feel like a valued client when I go there.

Le
Review №52

My family moved to the Davis area one year ago, so I just completed my second annual eye exam with Dr. Helmus. The things I think are important in an optometry office are 1) easy to get an appointment 2) a friendly, welcoming staff 3) respectful doctor who doesnt rush through your exam and gets to know you 4) contacts that are in stock. This place has it all! They even offered to fix my sunglasses which I didnt purchase at their store.

El
Review №53

Always happy with the courteous, kind, and professional approach at this office. The front desk runs efficiently and it has been easy for me to get refills on contacts or order a pair of glasses when convenient for my schedule. Dr. Mark has fit me in same day on two occasions when my severe eye allergies suddenly kicked in, and provided great care to get the allergies under control. I was also impressed with how quickly glasses were delivered and that when my favorite frame was backordered, the office offered to temporarily put my lenses in the sample pair so I could have something to wear in the meanwhile. Ive been a patient for 7 years, best local optometrists in my opinion.

Sa
Review №54

Updating my review since seeing Dr. Julie Helmus. As always, a very positive experience. Making an appointment was super easy. Dr. Julie listened to my concerns and answered all questions thoroughly. Lots of great frames to choose from (almost too many for an indecisive person like me!), and the optometrists were super helpful in my final selection. They explained what would and would not work based on my lens needs (thick) and face shape (also thick, so some frames wont sit as comfortably). The staff also helped with looking at other available frame colors and shapes online. I love my new glasses and am seeing beautifully!

De
Review №55

This is the best optometry experience I have had in a very long time. In fact, it had been 2-3 years since my last eye exam because I dreaded going to my former optometrist but wasnt sure who else to see. Thanks for the great service.

Me
Review №56

Dr. Alex Baker is great: knowledgeable, personable, and caring. The staff at H&B is equally awesome and stellar at what they do. They offer reasonably-priced state-of-the-art diagnostics and their frame selection is second to none.

La
Review №57

Just came back from here, had an appointment with Alex Baker, who was extremely helpful!! Everyone in the office was friendly. And for anyone wondering they do take Davis SHIP health insurance. Also love the fact that they are located right in downtown Davis!

Pe
Review №58

My family have been coming here for years! Always exceptional service and spend the time to figure our insurance coverage details. Highly recommended!!!

Ad
Review №59

I have been seeing Dr. Mark Helmus for the past 20 years. He has always been friendly and professional. He makes time to answer my questions and explains the finding of my eye examination. I would recommend everybody to him. I first started seeing him when I went to UC Davis. I have seen moved to Sacramento, and I still make the drive to see him. Its hard to find a doctor that you trust. I highly recommend him.

Ja
Review №60

Great modern testing equipment, prompt staff, plus caring and personal doctors that take the time with you to make sure that everything is perfect.

Ka
Review №61

As a new patient getting an appointment was very easy and the receptionist was very helpful. I found Dr. Baker to be very friendly and easy to talk to. It was one of the more enjoyable eye drs appointments Ive had.

El
Review №62

Helmus inspires confidence, from their state of the art systems to the way they talk to you about your prescription and your options (I see Dr. Mark Helmus). This has been my best optometry experience in Davis (out of three total).

Su
Review №63

Our family always has a 5 star experience with Helmus +Baker Optometry. I have been with them since 1996, when I was first introduced to them by a family member. Professional, competent, skilled, knowledgeable, caring, approachable is how I describe the doctors and their staff!

Pa
Review №64

These are some smart, attentive, and good humored folks in this office. Both the docs and assistants are highly competent. Their selection of frames is pretty strong too.

Ta
Review №65

I have never seen another eye doctor other than the Helmus and Ive been wearing glasses for 16 years and contacts for 11. They are both incredibly intelligent, compassionate, and friendly people so its a no brainer recommendation. You cant go wrong with the best of the best!

Ji
Review №66

I have been going to Helmus Optometry for over 15 years and have been very satisfied, with the professional treatment by the doctors with my eye exams and the staff with selection of glasses. I highly recommend this practice.Jill Pickett

Ja
Review №67

I have been seeing Dr. Mark Helmus for 10 years, and he is very professional, courteous, and kind. He makes time to answer all my questions, and I never feel rushed during my appointments. The other staff member are also very friendly and welcoming.

Je
Review №68

I got an appointment right away, they were on schedule, got me in and out and then my glasses arrived in record time - 3 days!I had an appointment on Tuesday and picked up my glasses on Friday.Great experience!

Sa
Review №69

Everyone was very friendly and polite. The optometrist was very engaging and provided lots of interesting information about the exam. I was very at ease.

Hc
Review №70

I have been with Dr. Joann Helmus for 10 years and have received excellent care. She is extremely thorough in her work and knowledgeable. Dr. Helmus takes the time to clearly explain everything, is very personable and although, my exams are a few years apart, she greets you as if you in a friendly manner as if you were her neighbor and remembers details about your interests, work etc.She is a highly skilled Optometrist and Professional, yet caring in her work. Her staff are friendly and skilled and insure that your needs are being met. The Optical Technicians are professional, highly skilled, personable and are experts in selecting eye wear that meet your visual and personal needs.They are also thorough in explaining your benefits and how they apply to your selection of frames and lenses.I have highly recommended Dr. Joann Helmus and her team to friends and colleagues based on my overall experience.H.C. Cuevas

St
Review №71

Great attention to detail in their exams and optical services. Very good explanations. Friendly staff and doctors.

Ch
Review №72

Amazing local business with great customer service. Even while traveling out of state and needed a refill prescription for my sons glasses, they were quick to accommodate even after hours!

Ju
Review №73

Excellent customer service. Everyone is very knowledgeable and I left very satisfied. Would definitely recommend!

Ch
Review №74

I am not calling to question the abilities of the doctors at this office, but I will not be a return customer. The lady Helmus was my doctor and boy was she mean to me. She lectured me for not wearing my contacts everyday, she said harsh words about my handwriting, and she got angry with me when I was having a hard time reading the chart during my exam.I left the office feeling as if I had been a bad kid and I had just left the principals office. That is no way to feel after an eye exam!Sure, the office is fancy, but I would rather be treated nicely than have something pretty to look at.

El
Review №75

Dr. Joann Helmus is great and the staff at Helmus + Baker Optometry is excellent. Ive gone there before and after LASIK surgery for postop care and Ive had very pleasant experience. Ive already recommended this practice to others.

Lo
Review №76

Great optometrist. Fast and quality service always.

Ju
Review №77

Excellent. Great prices for frames. Dr Baker is awesome. Go there. Now.

Se
Review №78

I have been seeing Dr. Mark for more than 20 years. From LASIK consultation in the 1990s to retinal deterioration now, the whole operation has been consistently friendly, knowledgeable, and efficient in all aspects of my care.

Ev
Review №79

Excellent service. I also like the conversation the doctors were willing to give.

Ed
Review №80

Ive been coming to Helmus since my freshman year at UC Davis in 03. I still order my contact lenses from here. Always satisfied with the quick, effective service.

Al
Review №81

Dr. Mark is always prompt, thorough, and tells me what is happening. He doesnt push for me to get services or products I dont want, but does tell me my options.

St
Review №82

Great selection of glasses and friendly knowledgeable staff.

Fu
Review №83

I was so disappointed with their service and attitude to customers. It took one month and they broken my glasses frame.

Information
38 Photos
83 Comments
4.6 Rating
  • Address:353 2nd St, Davis, CA 95616, United States
  • Site:http://helmusoptometry.com/
  • Phone:+1 530-758-2122
Categories
  • Contact lenses supplier
  • Optometrist
  • Eye care center
  • Optician
Working hours
  • Monday:8AM–5:45PM
  • Tuesday:8AM–5AM
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8–11AM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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