Everyone is very helpful and polite, even after I panicked and called them several times. All my questions and concerns were answered.

All I wanted was a refurbished writer to keep on hand as a spare and all they wanted to do is sell me an expensive machine. Ive never had such a difficult time in my life trying to buy a machine.

Desmond is the best! His personable attitude, and can do attitude, won my business with purchasing my steno tech.

This is my first experience with this company, and a very pleasant one. Desmond was very informative and helpful. I sold him my 2 Stenturas and my check was received promptly. I would definitely recommend Acculaw.

I would not give it one single star if possible. They have horrible customer service, are rude, arrogant and will try to talk down to you. Very unprofessional and will NOT honor their contract. I regret ever making business with them. I dont know how they are still in business considering how awful they are.

I sent my Diamante machine to Acculaw for a cleaning. I received my machine back with bent keys (the actual arms bent), marks left on my battery pack and machines underside, and two feet from the bottom of my machine had fallen off.Upon unwrapping my machine, I noticed my machine came back to me wrapped in a shrink wrap material, something that I did not send my machine to Acculaw in. It enclosed the whole machine, every nook and cranny, including the four bottom keys. Even when closing the Diamantes lid, the four bottom keys are still exposed. I noticed my four bottom keys, the vowel keys, were smushed together. I thought that once I removed the shrink wrap that my keys would go back to their normal placement. Unfortunately, they did not. I soon realized that the E and U aluminum arms were bent. I wholeheartedly believe that the shrink wrap bent my machines arms en route back to me.Another thing of note: It seems Acculaws go-to method for shipping back a customers machine is the slowest and cheapest way possible. I was not aware of this method. My machine was en route for 8 days before it got back to me. I sent my machine to Acculaw priority, and it arrived at their doorstep within 2 days.I thought that there couldnt possibly be another thing wrong with my machine. I was incorrect. It seems like the service provider who was working on my machine used a tool to get my battery out of my machine. There are actual dents on my battery pack and on my machines underside.The damage doesnt stop quite yet. Although this is the least of my concerns, two of my machines plastic feet on the bottom had fallen off. They were intact when I sent my machine to Acculaw.I immediately called Acculaw and left a voicemail and sent three emails with pictures attached. I did not receive a call back until the following day late in the morning. Desmond Kameka is the gentleman I spoke to. He advised me that he was the manager when I asked to speak to a manager or supervisor. Not once did he attempt to take any responsibility for my machines damage. He instead lectured me on how Acculaw is one of the only machine service providers that service older models, which mine is not, and how Acculaw helps our industry, etc. He also continually interrupted me while I was trying to explain my problems. Mr. Kameka took no responsibility or verbalized any remorse whatsoever.The only options he gave me was I could send my machine back to Acculaw for them to attempt to fix it. Oh, and they would pay for the shipping back to them, after I inquired about it. I did not feel comfortable sending my machine back to them after the results I received, or how inappropriately Mr. Kameka handled my situation. The option that I was left with was only a 50 percent reimbursement of my money for the cleaning.The last response I received from Acculaw was, I am sorry for the mishap, however, we do not bend keys and send to customers. Something happen during the shipment and we are willing to rectify. [verbatim.]

All I can say is that John is VERY helpful. I called yesterday requesting help to get my new computer set up and John was very knowledgeable and patient. However, that Desmond Kameka clown that answers the phone is VERY condescending, acts as though he doesnt have time for you, and quite frankly, doesnt seem to know what hes talking about. I think he forgets when he is being rude how he gets money coming in.......THE CUSTOMERS!!!

I have used Acculaw a few times over the years and they were able to solve my issue each time, so I can recommend them from my own experience.

John helped Marla transfer her dictionary to a new writer. Did a fabulous job.

Acculaw has helped me get out of a jam a few times. They got my old Stentura up and running with no down time. They’re very knowledgeable and professional. Thank goodness Acculaw can service my older equipment!

UPDATE: Desmond with Acculaw has contacted me telling me to remove my review. I’ve instead edited it slightly. The company itself may be fine, but my interactions have mainly been with one rep, so take this as is (maybe request someone other than him).I was referred to Acculaw by a friend, who, to be fair, has has no issues with this company. It started off fine for me, too, then things rapidly went downhill.When I first rented a machine, they sent me a manual one that required a paper tray but did not send a paper tray or a working ribbon with it. There was some miscommunication here (I didn’t know what I needed for the class as I ordered before the first one, and wrongly trusted the suggestion given to me). Desmond, the rep handling my account, offered to send me an Elan Mira at the student rate because they were out of the Wave I tried requesting. I paid $120 to exchange it, then paid for the priority mail they required to ship it back. It was returned to them in 2 days, and they deposited the check I sent the next day. Then I had to wait for a week for them to send me the replacement. When it finally arrived, it was not the machine we spoke about on the phone. Even though Desmond explicitly told me on the phone he would make a note in my account that they would send me one machine, they still sent me another one that didn’t have a screen, so was wholly useless for my class. When I called he told me there was no note on the account because they had a flood. So I guess they don’t keep any electronic records that can be backed up? Sounds to me as though they have an outdated, disorganized system that invites problems.My entire experience has been incredibly frustrating, because of Desmond’s attitude and poor customer service. As someone who works in a customer service role, I’m not typically one to complain about others’ service, because I understand the frustrations and that the customer is not actually always right. However, as I tried to explain my frustrations and request that I be let out of my contract so I could go with a company that was actually reliable, Desmond became increasingly rude and unhelpful. He refused to let me out of my contract, which I understand, but he was very unpleasant to deal with.The 3rd machine they sent me didn’t even turn on. I was out of luck during yet another class session and me and my friend spent the 3 hours of class time trying to get it to work. When I called the next day to try and get some technical support, Desmond kept telling me over and over again it was just the LED knob on the back needing to be turned. I tried explaining to him that I had turned said knob in every direction possible and had tried everything else I could think of, but he was adamant it was that problem and wouldn’t accept my reasoning that I didn’t think it could be. When their IT team called me, they kept saying the same thing. Neither would listen or believe me when I kept trying to explain that that wasn’t the problem. Then, the IT guy said he’d just have to transfer me back to Desmond, and when I asked, “do you really not have any other suggestions?”, he finally suggested removing the battery and resetting the machine, which is a much more reasonable request than turning the LED knob. (SURPRISE, this worked where turning the knob did nothing.)Finally, I at least have a working machine and was hopeful that meant I didn’t have to deal with them for the remainder of my contract. However, I’ve just been told to remove this review by Desmond, which I will not. But I will say a couple positive things: 1) Desmond did make the offer to send me the Elan Mira at a discounted rental price; and 2) my friend who recommended the company to me has been using them for over a year with no issues—maybe the person working with her account is someone other than Desmond.

Ive been an RPR since the first test given in 1975. I grew up with the evolution of the steno machine. Since the intro of the RAM and the modern machine Ive depended on Acculaw for everything Ive needed. Of course I bought Case Catalyst from Stenograph and did real-time with Klein Bury in those days. Desmond has kept me in business as Ive updated my machines with him and brought my computers in for updating as well. They are the real thing. In less than one hour they can update your software and computers and put you ahead of the game. I am always thrilled and amazed at their polite, professionalism. Thank you very much, Desmond, for all you continue to do for us. Don

After selling me a faulty machine, an elan Mira which ended up providing no backup -- the RAM had the court reporters notes prior to my purchase but none of my own -- I sent it in to see if they could retrieve any of my files. When they couldnt, I asked why. They couldnt explain. I told them I was unhappy but needed my machine back. They refused payment, saying that because I was unhappy I could stop payment. Therefore they would accept only a cashiers check or money order. In short, they have refused payment and have kept my machine for 10 days now. The attorney generals office is investigating and a lawsuit is being filed.

This company is amazing!!! They have everything for my older writer!!!!