Best dealership I went to, if you’re looking to buy a Volkswagen hit my man Moe Ahmad up. Just bought a car from him. He’s a straight forward man and made the process quick as possible and explained everything to me clearly. I will recommend this place to anyone. Hands down 5/5 place. Also it was nice doing business with him.

Just bought a car at this Dealer.With the current situation it wasn’t easy to find the exact model I wanted but Victor went extra miles to find me exactly what I wanted.He also offered us an exceptional and personalised experience.Thank you Victor !

The most horrendous experience of buying a car in my life. Maria, the finance advisor, and Javier, the seller, were extremely rude and inconsiderate about problems they had caused. After a month and half of purchasing my car, I had to back to redo the whole process of buying the car. No one ever notified us of these problems. We were the ones who figured it out when attempting to make our first payment. No one at the dealership ever apologized for this inconvenience or accepted their mistake, only stating it was a “common error” (not true). Overall, terrible service and left me furious with their treatment towards customers. DO NOT recommend coming here.

Beware of this place, they will ty to screw you over. One example...they will try to sell you GAP Insurance for which the collect premiums but will never send them to the Insurance company. Stay away from this company, better places with less stress. The Finance Director Jennifer Moss and The Head of Sales and Costumer Servioe Mike Costanza support and conduct this kind of behavior. I am reporting these people to the Department of Financial Service of Florida and to the BBB. You can e mail them 100 times and they will never reply.

Great experience and customer service! Traveled from out of state to pick up the car, and guys made it very simple and even picked us up from the airport 45 min away. Julio was great to work with, and made sure to follow up even after the car was purchased, and answered questions plus provided additional documents we asked for.

I wish I can give this business a 0. 1 week ago I scheduled an appointment to have my car serviced. The day before my appointment I get a call from someone that was extremely rude telling me her manager told me to cancel this appointment. The lack of professionalism, and last minute changes without care shows a lack of leadership and focus on customer service. STAY AWAY FROM THIS BUSINESS!

I just got my first lease here, after many years of driving 15+ year old cars. It was a pleasant experience from the moment we talked on the phone. Mr. Rodriguez was waiting for us outside since it was late, he took us right to the car I test drove and took home. He only needed our name and took a look at my drivers license to let me test drive. He answered all my questions patiently and let me take my time to look at the car, without rushing me to the sales table. He was straightforward with price, with no back and forth. He was also helpful with my insurance, upgraded features, and gave me great advise on financing. Mrs. Fitzgerald at the financing table was fantastic as well. They both were there past 10:30 pm to ensure we can take our car home. I will 100% recommend Rick Case VW to anyone.

This is a little over due but with the last bit of customer service I received I felt it was necessary. In 2018 I leased a 2017 VW GTI and when I went in I was aiming for only a 2 year lease however at some point I got baited and switched to a 4 year ( I will take the blame on this as I should have read carefully). I decided to just deal with it as I figured it was not a big deal, unfortunately I moved states and jobs and this caused me to put double the allowed miles on it so now I need to buy the car out rather than turn it in. At this point its still on me but the 2 to 4 years lease did really put me in a bad position however the next part is the real kicker. I called in several months ago asking about my warranty as my car has engine failure at 80k and I was told that I did not have the original VW warranty however I did have rick cases 100k miles 10year one. I figured great I just need to get it there somehow, so now a few months after that I am ready to get it to them and I call to double check/make an appointment and guess what I have no warranty apparently. So now come October (next month) I will be purchasing a paper weight for $14k. So in my opinion I definitely couldnt recommend Rick Case as my experience was bad from start to finish.

Julio Rodriguez made this the easiest buying experience ever. He helped me Fill out the Credit Application online and I sent him all my documents and he prepared all the paperwork ahead of my arrival. When I arrived all I did was sign and drive. This is what car buying should be like every time.

The levels of incompetence here is astounding. I have never had a good experience here. Today they left my car running blowing the a/c at its coldest for over an hour because they couldnt figure out how to jiggle the keys to turn it off. I thought a car service department could service a car but I guess I was wrong. Please do not buy from here. My family had always bought from Rick Case and I bought my car brand new in 2015 from here only to have them short my battery, dent my car, and treat me poorly.

Julian from the service department is the guy. Only deal with him. He cares, he’s fast, and he gets it. If you need service ask for Julian he’s the guy. 5 stars

From the experience that I had with Rick Case I can say that they very professional and care about their customers and everything... For the rest Im just hoping they will stay like taht.

Brought my CC here because water was getting into my car and coming out of my rear lights. Hugo the service advisor was super rude, because it was impossible for me to have purchased my 2016 CC with 500 miles on it as if I had somehow stopped the odometer from running. They supposedly weren’t able to find the leak after hours of trying and told me this type of leak didn’t happen and my car must have been in an accident. I was able to figure out that the water was leaking through the rear light within 10 minutes.I ended up taking my car to Volkswagen in coconut creek and the advisor told me this was pretty common among CCs. I wasted my time coming to this dealership

Moe Muhamad made my car buying experience flawless. He’s profesional, courteous, caring and NOT “the pushy car sales guy!” We all know how car buying can be… the hassle, the hours it takes and the back and forth! Ivan his manager was a great! Took the time to personally meet me and we all closed the deal! I will definitely refer Moe business! Rick Case VW you have a great sales team working for you! Congrats!

As a long time Rick Case customer I didnt expect anything but the best. Great customer service and great prices. Our salesman Julio was very friendly and helpful. He made our overall purchasing experience great. I would definately recommend Rick Case automotive group for your next purchase/lease

Since Mr. Moe Diaz is taking care of me when I bring my car for service at VW Rick Case, became the best experience I ever had in a VW service, wich usually is tragic, even at Rick Case. Moe Diaz is far the best service advisor I ever had in my entire life, besides being very respectful and friendly is extremely professional.

I had the pleasure of working with Juan Archilla and Finance Manager, Roberto. They were both very pleasant, exhibited excellent customer service and went over and above to make sure I left with what I wanted and then some! They were super patient when dealing with me as I had difficulty downloading some financial paperwork for the finance company. A week after buying the car, the battery went dead! I called Juan and he made arrangements for me to come in the next day (Monday) and they took care of everything, no issues at all! I was impressed with how well the entire process went and how knowledgeable and helpful these guys were to me. Ask for Juan/Roberto- you won’t be disappointed!

Used to be a good place to purchase a vehicle but beware of their shady tactics. They are pushy and are dishonest. Do your homework before trading in your vehicle as they will lie to you making you believe your car is worthless. Moreover a car we bought from them. Example, we thought of trading in our 2018 tiguan sel with 40k miles, they said it was only worth 16k, yet their own software that the salesman showed me said 21k. The used car manager didn’t even look at our car in person apparently, so they said, but it’s hard to know when they are being even slightly honest. The sales manager called the next day and said we can only sell your car for 18k and can only offer 16k, yet I told him then why do you have a tiguan se (the more basic model) with 52k miles (more than ours) for sale on the lot for $20,500? I gave him 5 examples of lower model used tiguans on his lot they are selling for more, he could not answer. Kelly blue book, carmax and carava value the vehicle at 20k or more. And a “customer relations” manager they have is not knowledgeable at all about vehicles or customer service at that. He made an appointment for me without my consent expecting me to show up the next day. Very unprofessional.

We waited for over an hour and nobody helped us. They didn’t even care about customers.

Victor Mejia provided me with top notch service. He understood my needs and made the process very smooth and efficient. I would highly recommend him to my family and friends and I am very satisfied with Victor and the Rick Case Team.

Took my vehicle for tire rotation & alignment, on my way home felt something wasnt right, took it back & HUGO the service advisor showed concern of my discontent and took it back in the shop, when I got my car back it was takencare of, thanks Hugo for showing concern and great costumer service, thats why I give these five stars well deserve.

Called on Monday to make an appointment for Thursday at 10 A.M. because my car had a recall on the driver side airbag. This morning I woke up early in order to get to my appointment for service and when I get there they tell me they don’t have the piece in and that they tried to call me an hour ago to let me know.... no one called me, why would I want to spend my only day off at a dealership if I didn’t have to. Completely wasted my time!! I literally never have good service when I come here. It’s only out of convenience because this dealership is so close to my house.

Great selection of vehicles and parts

Purchased a 2020 Arteon from VW Weston. Took it in for Noise. Mechanics confirmed that the car has excessive wind noise at speeds of 50mps. Rick Case kept car for 8 days. could not fix problem and just stated that it is Normal. said they couldnt do anything else for me. Customers are our Friends ......dont call me your friend and treat me like an impesol.

I recently purchased a Passat a Rick Case. Claudia was my sells person and she was amazing. She made sure she showed me everything within my budget and didnt give up until I was happy. I received excellent customer service. I will be referring family and friends.

Once again dont ask me if I dont have any but to say I wont say it youre not going to know I mentioned that last time 10000 miles ago when I got my oil changed and now Im blacklisted

Unfortunately I did not have a good experience. I went in looking for a specific trim and color, they didn’t have. The manager assured me that someone would call me in the next 2 days, once they locate the car in another location. I never heard back. I went back 3 times and the managers kept telling me they would call me, they never did. I even sent an email to the GM telling me how frustrating this was- no response. I don’t know if it’s because I am a woman and they don’t think I’m capable of making a decision or what, but their customer service stinks. No follow through. I felt it would be easier purchasing the car from my local dealership but I guess I will go elsewhere.

The Best place for service and maintain your Volkswagen Tiguan.Great prices, Good Quality and Fast Service ( Appointment )

Very nice place...antonio Badillo was my sales rep. Exelente customer service. Thank you

I had a very good experience. The sale person Gonzalo was very helpful during the whole process.

Franklin Franklin Franklin. He is best option when buying a car from VW. He is clear honest and thorough. He guided us through the process from start to finish. He can be relied upon to make the process as easy as possible. When were were initially greeted when we walked through the door he was professional and genuine. After purchase he made sure that every detail was satisfactory to our liking. I would only choose Franklin when your at Volkswagen.

I called to find out about a car and I had to check the Carfax the car was damaged crashed and the sales rep called me today with a low tone of voice oh you still interested in that car thats so nice and he forgot to mention that his crash and damaged so dont trust these

I arrived outside Rick Case VW at 0952. I had my wife pull into the service lane as we were dropping off our VW Atlas for a 35,000 mi inspection. I waited for almost 5 minutes without anyone even greeting myself or my wife. There were multiple employees walking around outside, some sitting on benches by the door to get inside.As I looked down the service support aisle to check in, I noticed two gentlemen on their phones texting instead of at least greeting the customer. I then noticed a frantic young man heading outside to start the process of getting us checked in, albeit he wasn’t even our designated service rep. He said he’d take care of everything and he’d get us on our way. I will had it not been for him, I would have given this dealership 0 stars. Carlos Ortiz was a great service representative. He was attentive and well spoken. I just wish that the rest of the dealership acted in that manner. It almost seems as though Rick Case VW forgot they were in the customer service business.

Alexander Herrera!! Excellent

Be careful to go here for false prices and insurance that will have to be more than 8 hours because the finance lady is a disaster, when they grow up they have the same deception of VW with their cars that do not pollute. False

Not impressed. Prices rediculous etc.

When we first walked in the door the lady at the front greeted us very polite she introduced us to frank berlin and he was amazing he knew we were only looking but then he convinced us with the payment he fought hard because a lot times when people don’t fight fir the customer they leave so Thankyou frank for the experience

I had never felt so badly cared for, disrespectful, unprofessional, bad customer service, the seller made terrible comments.

Rates are way too high. Not very caring to the customers.

Almir Segretti was amazing with us during the whole process. We felt really comfortable with him and gave us a unique experience getting our new VW Atlas. Highly recommend Almir. Genuine and very good hearted. Thank you for taking care of us!

Wanted to get some accessories for my car. Called once, went to voicemail. Called again about 30 mins later, someone picked up and hung up in a second. Ill be taking my money somewhere else.

Great service and honesty from the service advisor Walter and the mechanic Mike, who was working on vehicle diagnostics for a 2017 Jetta. Highly recommend going to your authorized dealer for any questions you have! Very grateful for their knowledge and courtesy!

ACHIEVEMENT this is the word I dread to say when I think of Rick Case Volkswagen I bought my car with the Sales Consultant Almir Segretti I have never been so well attended at a dealership I will recommend all my friends to Rick Case. Thanks Almir Thanks Rick Case for making my dream come true.

Dave the manager is a liar. Will tell you over the phone whatever you want to hear just to get you on the lot. Told me they had three of the cars I was interested in. Drive an hour to their dealership THE NEXT MORNING, with my family, and was told they have none on the lot. Lying scum bags.

Clean, organized and friendly.

Fabulous service

Always ready to help.

Customer service is horrible. Well not horrible, but just non-existent. I have emailed multiple times per day, and chatted on their website, was continually told someone would get back to me. Told them explicitly that i wanted to buy a car in the next couple of days, just needed them to give me a total price and id wire them the money - no one ever got back to me. Not the end of the world for me, but absolutely shocking that theyre still in business. You cant make it any easier for people who sell cars than saying hi im here to buy a car today, just tell me the price and ill pay In the end the car i offered to buy outright was sold by the time they called me back. Good luck rick case.

Purchased a car from Rick Case VW today and the experience was incredible and convenient. We were referred by a family friend to Franklin Blenner, and he was very kind and attentive to our needs. He made sure that we got what we wanted, the way we wanted it. We were able to go over all of the details of the vehicle and strike a deal quickly and efficiently over the phone. Franklin even brought over the vehicle to my home and took care of my previously leased vehicle to ease our convenience even more. I highly recommend going with Franklin Blenner as your salesman. He really does go out of his way to please his customers. :)

Too pricey .

Overrated!

Absolutely in disbelief at how horrible the customer service is here. Initially, I was so excited to lease my new Jetta, and since signing the contract have been incredibly disappointed with everyone I’ve spoken to. When I brought up my concerns after a few mistakes made by one of their sales people, our agreed upon solution of 2 years free warranty were then completely dismissed and forgotten. Again, after calling their sales manager concerned that my bill was incorrect and due the next day, he promised to fix immediately, and then proceeded to ignore my calls the entire following day. I don’t enjoy taking on the intense customer role, especially being in sales myself, but after several text messages, voicemails, and missed calls, the only explanation I was given was by the receptionist, saying he (and their entire team) were in a meeting and “there’s no one to help you”... Absolutely not blaming their receptionist, as I trust she was probably told to say something along those lines, but how could that possibly be the best explanation as to why no one has been able to remove the incorrect charge? Nor does it explain why it was added in the first place after we agreed to 2 years without it.Highly recommend going somewhere else for your car purchase. The customer experience here has not been worth choosing Rick Case, and I probably would’ve gone with another dealer even if the monthly payment was higher.

Very honest and do great work!! I will never take my car anywhere else.

Excellent Customer Service

Service bate and switch. They show online aCoupons for service. Come to find out it does not cover all the oil. They charged me for 1 qtof oil $15.00 extra. Gunther does not charge extra. FYI

Customer Service was fast easy and incredible ! How it SHOULD be for a happy returning Customer. The car was ready faster then time they have us which was excellent as well. Well worth the drive for a pleasant experience with Staff and attitude and very helpful without being pushy. Great Selection of Cars AND Point system for Perks they were also less expensive then the VW dealership we originally bought the car months ago. We will be buying our next VW here for sure next year ... Thank you !

Carlos Murillas was extremely helpful, and I am extremely appreciative that I was able to have him as my VW shuttle driver! He was super helpful and great to chat with. I had an excellent time at this dealership to get my car serviced! Everything at this dealership went perfectly!

Experience and customer service is top notch.....our sales associate Anvar goes above and beyond the call of duty to make sure that your experience is excellent......join the Rick Case family you wont be disappointed.

Had a mixed experience. Service staff was very good. But two things embittered me. I was approached by a rude Rick Case sales guy working there wanting to get me interested in a new VW car and that was not good. After getting my car back from its service I tried using Rick Cases loyalty card at their service gas station, card didnt work and attendant was aldo rude.

Deal with Franklin when you go to buy a car. As honest as a car salesmen can be. Good customer service.

I’m very satisfied with the service received on my order for parts and accessories via the Rick Case VW website. The webpage was very friendly. I received updates on my order and everything was received as expected. Thank you Rick Case!

The guys in the service dept. was on point, polite :-) great service.

Love this place, super accomodating and friendly

Worst staff members very rude disrespectful from new car manager to salesmen dont go here its a ripoff the will get you in the backend of the deal. Would not buy from here.

Bad customer service

The worst place worst customer service and sales staffStay away

Absolutely the worst place to go to buy a new vehicle!

Its nice and clean and everyone is friendly

If you want to pay more for parts and service, visit Rick Case Honda. They will not disappoint you.

Friendly Dealers, excellent car service just a little bit slow. Nice touch with the restaurant and free pop corn.

They work sooooo hard to sell you!

If you just come to look at cars then forget because the sales people there will only speak to you if your buying the car that day. Plus they get upset when you tell them you are not planning on purchasing today. One sales rep said Im wasting his time then if I am not buying the car

Always trying to sell me a new car when Im in for service. This time I saw thru the smokescreen... Whatever the remainder of the lease he was planning to role the final payments back into the next lease. Thats why the cost was too high.

Great service, delivered as promised!

Was very nice and helpful

Nice prices on VWs!!! 👍👍

Great dealer, friendly salespeople

Good service provided

Need to work on customer service

Excelent attention

Took a long time

Best service!

Excellent service

Large Volkswagen Dealer

I advise them to come with food from their home because here they have nothing to eat, not even paying for it.I recommend that you come with food from your house because here they have nothing to eat even if you pay for it

100% recommended .. the attention and spectacular customer service Adrian vildolosa and Alex Lopez excellent

Excellent ... beautiful place. Very attentive .. and we had an excellent and professional salesman .. FRANKLIN CHAVEZ

It looks clean

The salesman who attended me Mr. Kevin attended me in a very professional and friendly way, a cordial treatment, and he dedicated his time to show me each of the cars, I recommend it 100%.Unfortunately, the Analyst who attended me, Mr. Javier, had a rather rude and hasty treatment, he did not present options, he was not willing to negotiate, totally predisposed to me leaving the dealer, not a minute of his time was taken. He gave me a number in my trade-in that in another dealer they improved it for more than 7k $. Thanks to that terrible experience, I dont recommend that dealer, they made me waste my time.

After sales service is very bad

Where to change the car with Jose good treatment and prices

Excellent

Its good

Attention