Went in with our 4 year old for a pair of tennis shoes. Weren’t really sure what we were looking for, so the sales associate Hope grabbed the one style we wanted and then three other options too just in case. She was so nice and patient with my daughter as she was trying different styles on and even tried showing her how to tie the rainbow laces she got. She is WONDERFUL and got it to where my daughter left the store in the shoes she got. She is amazing!

My daughter love journeys

I came into Journeys today in Northpark Mall..I was looking for a birthday present and found the perfect pair of shoes. They did not have the size I needed. Hope was helping me and asked if I could wait while she unpacked the new shipment. They had the size I needed!! I will go back to this store based on how Hope went above and beyond to help me!! Great customer service Hope!!!

I visited this store today to look for shoes for an upcoming hiking trip. Upon entering the store I was greeted by a very friendly employee who spent awhile having casual conversation with me. Generally I would rather find what Im looking for rather than being sold a product but he made no pressure for me to buy anything. After I told him what I was looking for he showed me what they had available. When I expressed that I wasnt sure it was exactly what I was looking for he told me about a nearby store that I should check and seemed genuinely glad I had stopped by despite leaving empty handed. I believe his name is Jake and he is the store owner or manager. Either way he is a great example of how to provide top notch customer service.