Easy to make an appointment, easy to get the work done. Very happy with my service.

The best MB servicing I have ever attended. Allan was so caring ( came to several times asking if I would like to have coffee or tea), thoroughly explained each of my questions and how I could take better care of car. I am very satisfied and impressed by the services I received.

Thank you very much for your reply and I apologize for my not so good English ....Ill try this, maybe its better understoodWe kindly ask you to write the following prices in your service:1. How much does it cost to change engin oil ??2. How much does it cost to change the fuel filter ??3. How much is the engine oil filter, which I bought extra ??If anyone doubts any price of services, they will also doubt the quality of services ...Best regards and I wish you all the best with the hope that I will receive an answer as a sincere customer ..??????????you will not answer because the MOST EXPENSIVE AND QUALITY FOR THESE SERVICES CHARGE A MAXIMUM $ 450. and you charged me $ 899 ?????

The staff is courteous and professional upon arrival and completion. Perhaps this should’ve been four star rating however, I received a text stating that I needed new belts, new air filter and one other item. I found this perplexing as I had just changed my cabin air filter four weeks ago and when I looked at the engine air filter when I got home it is certainly good for at least another six months to a year. And the belts were evaluated by a different organization who services my Sprinter and there was no remark by them to service them immediately. Furthermore as I looked under the hood, I did not see any signs that the air filter for the engine had been removed since the screws were still dusty. I remove them and found the air filter as I stated earlier good for at least six months to a year depending on how much travel.As far as I know the warranty work they did was perfect.Bob

I was told for a warranty service they don’t pick up car, don’t even give a loaner/test drive and ended up waiting for 2 hours in the middle of my workday.If I would have gotten a test drive, I live 10 minutes away, I would be more likely to buy a vehicle there in the future.They were happy to share everything that is (potentially) wrong with the vehicle.

Great experience getting new tires and an oil change. Allen is very helpful and works hard to make sure everything goes smoothly.

Great car buying experience! Linda was our sales person and was fabulous! She explained everything to us and made sure we were completely satisfied!

Bought a 2020 GLS450. The internet available is horrible, it is through AT&T however I had AT&T in a Cadillac and it worked wonderfully which leads me to believe it is the Mercedes software. My screen that controls AC/Heat radio freezes at times and nothing will work . The Mercedes Me app doesn’t work half the time and is the only way to remote start the car. When you call for scheduled maintenance they have no idea how long your appointment will take and cannot schedule a loner vehicle, this is a call center for 7 dealerships and when you tell them it’s a Mercedes they have zero answers for you. All in all it is definitely not a luxury car experience.

Mike Rossi and his team at Mercedes are awesome they have always taken care of me with all my vehicles and all my needs

I am 58 years oldSomething like this has never happened to me just because I dont speak English wellENGINE OIL FILTER COSTS ABOUT $ 30, ONCE I BUYED FROM THEM A FEW MONTHS AGO, BUT NOW I PAY $ 65 ????I FEEL CHEATEDoil change and fuel filter and oil filter for my mercedes sprinter 2017 today i paid $ 899 !!!!My biggest disappointment since I was a driver .... ignoring this comment of mine speaks more than a thousand words .... I paid with my money and my vehicle is so I write how I feel ....Thank you very much for your reply and I apologize for my not so good English ....Ill try this, maybe its better understoodWe kindly ask you to write the following prices in your service:1. How much does it cost to change engin oil ??2. How much does it cost to change the fuel filter ??3. How much is the engine oil filter, which I bought extra ??If anyone doubts any price of services, they will also doubt the quality of services ...Best regards and I wish you all the best with the hope that I will receive an answer as a sincere customer ..you will not answer because the MOST EXPENSIVE AND QUALITY FOR THESE SERVICES CHARGE A MAXIMUM $ 450. and you charged me $ 899 ?????

My experience can be summed up in one word, EXCELLENT!!! Michael,my salesman, was Absolutely SUPERB!!! Michael works at Smart Luxury in Davenport, Iowa

The Recall and annual service on Sprinter RV was very good. The service department even allowed use of a vacant office so I could remote work while waiting. Service was fast and efficient. I am totally satisfied and will be happy to continue using Smart Sprinter service again when the time comes.

Amazing service. Love the vehicles.

The process of getting my car serviced was very efficient. The attention to my needs and concerns was evident as soon as I walked into the office. Items of concern regarding my car were explained in detail allowing me to make the best decisions for my car.

Michael Schneiderman was so excellent from the beginning to the end of my purchase ! He was professional but personable. He seemed to really care about making sure he took care of me while I was there and before I even arrived with great communication with me.And Matthew Warthan was just as awesome. He was thorough but expeditious at the same time. He explained details in laymans terms. He is a funny guy too :)The entire staff was friendly and accommodating. Everyone that I encountered was very helpful.Thank you Michael Schneiderman for my beautiful 2008 Mercedes Benz ML350 premium plus SUV with 117,000 miles on the dash and in almost mint condition !!!!!!! You all are forever my family !

Allan always sees that my car receives good service. I’m very pleased with the customer service at this dealership. I love the valet service, always a great experience.!

Great Service - fully inspected my vehicle and gave me a thorough explanation of what needed fixed ans service that needed done.Thank you!

I had a problem with service on my Mercedes. I called Nick Tarpein who listened to my concerns, took responsibility and fixed it immediately. Thank you Nick!Also thanks Brian Nunn for being my go to guy for Mercedes in the QC!

I received excellent customer service as well as great service from the mechanics who service my car. I received a loaner car so I did not have to wait at the dealership why my car was being serviced and that was great. I was able to get things on my car repaired that I didnt even know needed repaired. Thanks to my service guy Allen Pratt for being on top of my service needs.

Personally my experience was terrible. I will never ever get my car fixed or serviced there again. mechanics are sloppy and left engine oil all over the motor my rear door was left open when I went to pick up the vehicle my license plate was damaged not to mention after all of that for a 250 dollar yearly oil change with a car that has 80,000 miles I get up to go to the gas station this morning and my check engine light is on 🤬

Great experience! Brian nunn was my salesman and I couldnt be more happier with my purchase and the awesome price. Thank you again

Best service in the state! I love the friendly people and atmosphere.

Excellent service by great people.

Had warranty work done on my sprinter. Professional in all aspects 👍

Excellent service all around! Car picked up and delivered at times I was told. Good communication about maintenance needed.

Exceptional service! Staff was friendly and knowledgeable.

Always a great experience!Alan is very knowledgeable and goes above and beyond as does his staff !Thank you again !

Great quality service and people to assist you each time we have brought our vehicle in for service.

Fostering relationships between my family, me and the dealership’s sales, service, finance and management is the secret to why I have returned to Mercedes-Benz of the QC the past for my past three vehicles. They also make purchasing a vehicle easy, simple without seeming to question my credibility or integrity, no sales guinea pig to test a new sales art.No games. I come to shop, I go home with a vehicle that day at the price agreed to.Linda H. sends emails and places calls during the holidays to check in and to wish me well. Nothing more. Allan P. in service is my advocate when it comes to maintaining reasonable and not excessive service costs. Bryce in management is open minded when listening to both constructive criticism as well as praise. Good people making world-renowned German engineering affordable for many. Yes, Mercedes is a luxury brand but it is so affordable for those with domestic SUVs, Jeep, FI50s, etc and Asian luxury brands. The real luxury is not in the cost of a Mercedes, that can be matched with any vehicle brand, it’s the attention to detail in the vehicle and made note of by the dealership team in addition tothe engineering, the safety and, of course, the relationships fostered.Ask for Linda H.! For your next vehicle.

I have had multiple different cars from different manufacturers but this dealership hands down has the best service manager! Alan is a rockstar so not only would I recommend purchasing from them, but for all the years to come afterwards you have someone whos upbeat, honest, and makes the process easy.

I love Lujacks and so does my kids

Everyone was very friendly and went above and beyond to ensure I received the best service possible.The sales department Norm and Brian helped me find the car I wanted and Nick and Brice made sure I was happy with the price.

Awesome people, Alan was great while wife’s car was being fixed

Great service! Good people! They were able to accommodate my needs even with short notice and being the weekend! Five stars from me!

Great customer service. Service Manager made it worth the hour plus drive. Will be back

Always the best service and treated like family. No other brand has treated so good my whole life.

Great service and dedicated people. This kind of an experience tells you why it is still worth walking into a dealership to buy your vehicle!

Our car was done in the time frame given us. We were given a hard copy of details of what was completed and that was explained to us as well. The car was cleaner than when we brought it in.

Service was excellent. Personnel extremely personable and professional. The service is one of the reasons I continue to buy Mercedes from Lujacks. Allen Pairitt is a phenomenal support person.

Mercedes-Benz of Quad cities it is always fair and easy to deal with. They have become people that I truly trust.

Worked with Linda Hopkins while shopping for a new car. She was knowledgable, respectful, and delightful. What an unexpected experience. Thank you!

Allan has always been most accommodating and helpful even when it was clear MB couldn’t care less about my problems.

I only take my cars to lu jack because I can go there with my complaints and I have a specific person to talk to and I dont have to tell him the same thing over and over again,and I like that because it make me feel like theyre really paying attention to me.i love to go to lujack any way because my kids like it to.

Pleasant service staff, and easy to make an appointment.

Excellent service and friendly staff. We will be back for future service.

Personal, professional, fast and responsive.

Good work, service and price. Thanks Allan and the team. Robert K

Everyone was very helpful and treated us with respect and class. I will purchase my next car from them.

Quick fast customer friendly service

Super friendly people and great, clean, smooth experience! 👍🏼

Best of the Best! Service team is great, would recommend to everyone.

Very professional team

Great customer service