So after spending $172 on a windmill for my fathers bday today, lets just say I have NEVER been so disappointed in a company ever! So after delivery was delayed twice, i finally received the windmill yesterday. Opened it up to put it together this morning for my dads party later and there is NO FRICKIN MANUAL OR PARTS LIST AT ALL!!! Just out of curiosity how the heck do they actually think someone can assemble this with NO manual whatsoever or anything? First & LAST time i will EVER DO BUSINESS here again......

Always nice employees. Always clean. Just wished every store had all stuff and not just certain ones.

This store is hands down the best in customer service and they stand by there products 100%. Bought a generator before covid and never got to use it. When i pulled it out of storage and put oil in it for the first time it all leaked out. Took it back to Northern Tool and they couldnt find where the leak was coming from. Gave me a brand new updated version of that model for my troubles. Put oil in it, hooked up the battery, put gas in it and started it up. Ely i cant thank you enough!!! Will definitely be buying more from this store.

The customer service at the Davenport Northern Tool is way above average. They answer your questions. They know their merchandise. It is always a pleasant experience.

Like shopping here as they almost always have what I need in stock. they also have repair services that I have used for my generator, (that didnt go as well as I had hoped but ... ) their products are near the top of the line and they have selections of models of most things. Great place if you are a tool lover such as myself.

Was asked just inside the door if I could be helped and was directed to the item.Nice wide aisles, like items together, good quality and reasonable to low prices.On line shopping is easy and quick.

Pretty much a huge toy store for adults!!!

These people know how to take care of customers, they helped me find what I needed even though it had to be ordered. Thanks for the awesome customer service

The Davenport Iowa store is well stocked and has helpful employees. Order online and pickup in store works great. Very satisfied.

Fast shipping so far quality tools fair price. I guy can never have to many tools lifetime warranty on some brands I cant complain. You get what you pay for most of the time

We love them so much we got a credit card through them.

This is a really nice store, very well organized and easy to find what you are looking for. One of the reasons I was really impressed that they even had a few tools made in the USA.

I have only shopped here on line, but I have been satisfied with all the products I have purchased.

Employees are Always Friendly. When I cant find what I am looking for at another store. I can always count on them to have what it is that I am looking for at a reasonable price. Just tried the order on line and pick up within 2 hours. This should be interesting.

Always friendly and always find good deals!

They offered no place to enter my discount code online when I checked out.

Great service, very helpful people. Speedy service as always. Always a pleasure doing business there.

Staff overall is very helpful. One person at checkout not the most people person. Which is fine but maybe not the right person for that job. Thats the last person you see and last impression. That said the store is nice and has alot of selection for its size. Tools are pretty decently priced and in my experience well built.(for the price) if you have a shop or a weekend warrior nice place to check out.

Easy to find just what I was looking for. Always quality products

The actual store is great with helpful friendly employees. The online store and customer needs some help!

Quick - Easy and a Great Value

Great quick friendly service to pickup an online order at store for a heavy item. Saved money instead of ship by freight.This store was about 80 miles from me.

Good service. Everything as I expect. Ill keep buying from Northern. Ed H.

Friendly service, well organized store. Good quality merchandise.

Friendly and knowledgeable staff good products I will shop here often.

Do not buy from Northern Tool and Equipment. They dont honor their own pricing. Ordered a product online, and they canceled it on me. Even when their website said Order today to guarantee this priceWhat good is that if they wont guarantee this price?

On line order worked out well 👍👍

Easy ordering and great discounts.

Chaotic processing of an online order. Shop their brick and mortar store often, good products but online shopping experience needs improvement. 3 months to ship is way too long.

Great place to get good deals on great products!!!

Wanted to use my gift card but could not

Had just what I needed!

Good gear,good selection excellent staff.

Fast and Courteous Service, Certain to be a frequent shopper

Salesman was very helpful in helping us find what we were looking for. Top notch service!

I will give them a -100 due to the lack of customer service when it comes into warranties for any QUINCY COMPRESSOR, I bought two last year, and before I bought the first one was delivered damage, and I called customer service and they just told me they do not do warranties for that, instead they send me to a QUINCY COMPRESSORS, CUSTOMER SERVICE WHICH IT IS THE WORST, NEVER ANSWER MY CALLS, leave a phone number call back and never got my call returned, very disappointing, about buying with this company and a QUINCY AIR COMPRESSOR even though bought it with the 3 YEAR EXTENDED WARRANTY .I INVESTED ABOUT 5000.00 IN THE 2 AIR COMPRESSORS, AND i WONT LIKE SOMEONE GETTING BURNED BY THIS COMPANY AGAIN. BAD, WORST EVER DEAL WITH.

Staff were very helpful.

Quick and easy. Nice selection of Stihl products.

Took motor in that wasn’t running at the beginning of June was told it would be two to three weeks before they could look at it. I called them the last week of August and was told that they hadn’t got to it cause it was a snowblower motor and that was not in season. It would be awhile before they could get to it. Told them I was told first come first serve. Was then told the repair tech would look at in the next day. Was given a call two days later saying he had been working on it all week and couldn’t get parts for it. Was then told it was a 1970’s motor. Told them that wasn’t possible because it came off a snowblower bought new in 2005. I then go home and find the parts online to fix it and fixed it myself. I was more than Abel to fix it myself but I drive over the road and I am only home every couple of months and when I’m home I’ve got a lot of other projects to get done was trying to free up some time when I’m home. I won’t do business with this place again.

Outstanding customer service. I was buying a wood burning stove. They had one left. They held it for me. Gave me a military discount. And then the service rep named Chad. Came out and jumped my truck. And then took the extra time to help me break free my frozen sandbags with the forklift. And then loaded my stove. 100% going there again. Oh and their price for my stove was about 300$ less than anywhere else. You need hardware. Go here. No quet asked. This is your place to go.

Good products good prices.

Having never been in,I found it full of great items and great prices. I will need to go back.

A dangerous place for my husband to go. He finds ALL the right tools in one place!

Prices are a little high on some items, but they usually have things in stock and they are mostly good quality items.

Greg and everyone in here is uber helpful and informative. Can’t thank them enough for helping me find resolutions to some problems I’ve ran across 🤟👍👊

They have a lot of different items. All kinds of trailer parts, tools, and just a wide variety of stuff for your shop or garage. What they have in the store is nothing compared to their catalog. If you need it they probably have it

Great place awesome prices and deals!

Great...got the help n got the rack I wanted for my Jeeps receiver...but forgot my sale coupon

Easy online gift order

Amazing employees and always going out of the way to help.

Returned a water hose real that had broken no problem.returned my money. .Would buy more from this place. also bought other air hose reals they work great

Great impact socket selection

Very easy to work with

Bought a 350 dollar string trimmer and 2 warranties on it and sorry part not covered

Came here last night to exchange a tool that had a broken blow off valve. (Opened at 100 psi when it was designed to open after 160 psi). I had my receipt and everything in order. Let me mention NO ONE was in the store at the time. It was dead. I was told a manager needed to over ride...for an exchange. Fine. I waited and waited and waited. After 30 minutes I lost it, took the broken tool home and decided to try again at another time. To say I am disappointed would be enough. So I will leave it at that. To top it off, the girl who was helping me was irritated that she had to help. While waiting for a manager, she put her head down and completely ignored the fact that I was standing there. I have no plans to buy a single item from this store again, nor do I plan to suggest it to anyone I know.

Very organized and helpful staff

Good tool place open late for working guys to get decent tools from after work since most other places in this area make it difficult to get to the store before they close.

Staff is always very helpful.Excellent customer service.

Its like a giant candy store for grown ups great deals and prices and great employees

Went to go return a couple of things. I paid cash for the things. The lady had to put it on a gift card because she didnt have the money in her drawer. She didnt check the other drawer or get a manager involved. I live or an hour away from the store (Dubuque). It bothered me and on the way home i called and asked for a manager. I spoke with eli. He told me the cashier should of checked the other drawer and got the manager involved. Lately we have been buying alot from northern tool. I was honest with him and said im sorry but i dont think we will be doing anymore business down the road. When we go to Davenport we will return some things. Eli told me that if i paid cash the max value i can get back is 250.00 and i understand but last nught when i returned things it was only 108.34. So please be aware when returnimg items that you paid cash for in the first place.

Northern tool has some good stuff but this store is just harbor freight type items

Good place

Easy shopping

Easy to order!!!

Great prices

New splitter motor was running lean. Dropped off noon done next morning to pick up. Now ladies and gentlemen that is customer service on 25 year ?? Old splitter. Thanks a lot Northern, I will be around for more of this.

Always fun to look. Friendly staff

Great tool quality. Excellent service.

Nice place

Great store. Lots of good deals.

Great customer service.

Its ok, didnt have what we were looking for

Expensive

Very friendly people that will go the extra mile to help you out

Very well inventoried clean store

Good customer service

Great service

Got just what I was looking for 😀

Great place to go to