Took a brand new Honda mower in for repair. Honda didnt warranty because James River said it was a fuel issue. Problem was a bent rod. Charged me $100 to fix. Now 2 months later its down again same issue. I tried telling them it wasnt fuel. It was a brand new mower out of the box. The rude service guy told me gas must have set too long over winter. Never asked me anything. Just assumed!!!

The guys at James River Equipment in Danville (especially Landon) really went above and beyond to help us out. We were in a time crunch and needed a rotary cutter ASAP. Our trailer wasnt quite big enough to fit the equipment and he spent a lot of time helping us figure out a way to get it moved safely back to our property. Super nice, helpful people - I would recommend them to anyone.

This was my first time doing business with James River. I was having my JD E160 mower serviced with their $189 special that was mailed to me, see attached picture. It was odd they couldnt book my appointment on my initial call and was told I would be called back to book the appointment the call came about a week later. Not that big of a deal since its winter but odd it would take so long. The gentleman who came to do the service was professional and answered my questions. What really got me though is when I called to pay my bill they tried to charge me $230. I had no bill so I asked for a break down of the bill and questioned the charges. He became flustered and couldnt really explain it and tried to say well it was because they drove to my home to do the service. I reminded him that the deal included free pickup and delivery and that they insisted on coming to my home to do the service. Finally he reworked the bill and says $202. I paid it to be done with the call but still feel I was over charged. If I ever do business with them again I will have a total price at the time of booking and I will see an invoice before payment.Updated 2021I decided to give them another shot this year. I would rather the JD pros work on my mower than just anyone. This time things went as they should. Service done, billing accurate, easy experience. I believe in honest reviews and adjusted this from my initial 2 star rating to 4.

Great selection, great customer service.

Great family owned business with great customer service!

Straight foward sales person. No games. Highly recommended.

Great service - great people. Ive bought a great lawn tractor and a full sized tractor with loader for my business. Easy folks to do business with.

Spoke with Corey Rowland, came in looking for a tractor to maintain my property. Very informational and great personality. Will be coming back to vist Corey when Im ready to pull the trigger

Great staff very helpful I keep coming bak

Service department is awesome. Brian is a very friendly and knowledgeable person. Highly recommended.

The equipment staff was very helpful even though I was not purchasing anything at this time.

Excellent equipment, heavy duty & great warranty.

Five Star Plus rating James River Equipment John Deere dealer Danville Virginia excellent excellent excellent customer service professional knowledgeable staff and are willing to help you in any kind of problem that you have even when you have an old and old and older John Deere I may have a connection I can find something to help you out thank you James River Equipment Danville Virginia write a professional management employee staff for making my visit and knowledge have a knowledge about the situation I had with you got to unusual I will return and tell others thank you again.

I just want to let this business know that Brian, Bryce, and David the mechanic are paramount representatives to this company. Thanks fellas for your patience and professionalism. Go Astros!

Great people. Very helpful also. Cant beat the service

The world of John Deere. The place for John Deere fans. You wont go wrong anyway

Merry xmas to me. Went there for a 311 and upgraded to 391. Will go back

Exceptional product knowledge and customer service experience

Trent was awesome. Very positive and professional.

Always great service. Good folks to chat with too

Great service

GREAT PEOPLE AND SERVICE. THEY GOT ME UNLOADED ASAP.

Travis was helpful with information of JD equipment available

A nice place very helpful people

Great staff and a very fast service department!

Very helpful, nice selection, knowledgeable staff.

Great Folks

Very good people working where

Great buying experience, will be back again soon!

Doesnt have much stock

They have what you need

Beautiful. ..