Ernest was great...pleasant attitude. Although it would be helpful if he was more knowledgeable about availability of new products/accessories. But what he didnt know about he searched for on the computer and found it.Michelle, the manager, I guess, was not so great in attitude or reliability. I had to make 3 trips to their store to take care of a matter that only she can do. While there, she informed the other employee that she was out looking for another job (& found one) & would not be there much longer. Perhaps her new employer should know how unscrupulous she is.

I went to Verizon to find out about an upgrade on phones. The store was busy but the sales associate Cedric made communication with me. He also offered to text me when the store was less busy. We communicated a few times and finally made an appointment for the next morning. When I arrived he was courteous, professional, and helpful. He helped make a busy day better and productive.

First cell phone store that was actually knowledgeable and honest. Love that they acknowledge everyone as they come in no matter how busy they are. Cedric is my go to for everything Verizon. If you want someone that’s helpful knowledgeable and honest, Cedric is who you need to see.

I was helped by an employee named Ernest who was very nice and conversational. He seemed like he truly cared about getting my phone working properly and worked hard to hasten the process. Big thank you to Ernest!

Ernest was super nice and explained everything about our new iPhones and the wireless plans to go with our lifestyle. Highly recommend visiting this store for your cell phone needs. He even installed screen protectors and our cases before we left to ensure we were ready to go with our new devices.

Cedric was excellent. He was extremely knowledgeable, efficient, and helpful! Highly recommend!

I needed to purchase a new apple i phone and I went to this store after I had been to a different one. The service was amazing and Hope is amazing! She helped me through everything and made this transition so easy I couldnt believe it. Ernest came into the store while I was there and I have to say the service, the kindness, the way they made it so easy was a blessing. If you need great service, kindness and just a place that really is making the people who come there glad that we did. I highly recommend this store to everyone you will not regret it. Thank you both so much for all your help.

Swapped from one person to a different person for most of transaction, then she left, to end up with original person. Phone was completely dead upon unboxing had to wait 45 min to charge enough to transfer all my data. Both people were knowledgeable, but need to finish transaction with one person.

Ernest was great. He answered all my questions. I explained what I use my phone for and he set me up with a prepaid plan. He treated me with the upmost respect. Great job Ernest.

I went there and was greeted professionally, did not wait long. My questions were answered and the service was outstanding! Very prompt. Cedric informed me that I could save by choosing to buy my iphone online and have it picked up in store.

Ernest was the best. His knowledge and experience was key in helping me understand the things I did not know. Thumbs up Ernest and thank you and Verizon for your help

Excellent Customer Service, Very Calm And Collective And Patient 💯💕 And We Was In And Out Of There Quick

Ernest Burchell was very helpful and had to spend a lot of time with me. But he did it and didn’t seem to mind. Plus I got the phone I had been looking for for weeks.

Ernest was very very customer focus, ensuring quality aervice, took time to answer all questions. He is an asset to Verizon...

He knew how to do everything I needed and did it quickly.

Autumn and Hope were wonderful today! Very knowledgeable and very patient in helping me set up my new phone and transferring photos, etc. Absolutely great customer service! If they had a “10” as a choice, I would have given it to them!

Came in a few before closing since thats when I get off of work and the lady was polite and helpful!

Went today to get a new phone. Very nice worker and got me everything I needed quickly.

We had excellent service Cedric was very professional and personable

This Verizon store is the BEST HANDS DOWN I really was having a bad day and I went into this store to get a phone and the customer service was A1 I really felt that they went above and beyond to get me the phone I need and the manager Tori is a rock star she really knows her job and now has a customer for life

Very friendly, super helpful, and patience for day

Ernest waa very knowledgeable about my phone needs and quickly had my phone up and running again.

Excellent service she definitely knew what she was doing I commend her very polite courteous and professional

Ive always dreaded the process of getting a new phone. This time around Ernest made my day. He knows his stuff and was exceedingly patient as my old slow phone transferred its contents over. The Danville Verizon store has my vote for the best place to get a new phone.

Victoria was really nice and professional. I think she could’ve showed cheaper version as well as the espensive. I felt I had no choice but she was nice.

Autumn is so very very knowledgeable in the technology of the various brands sold as she demonstrates with my Apple products and Samsung phone. She is a phenom. Additionally, she managed the store and service today to the max with customers seeking service during my appointed time. She enforced the guidelines for safety in stores during this pandemic while continuing with laser focus to tcb. Go see for yourself now during these crazy times if you must, and certainly go after we all get through this together. I really dont have the words for how awesome she is at her job. She truly is. Go let her service your needs.

The service here is very friendly and thoughtful. I give very high commendation to Autumn, who is outstanding in her knowledge of the equipment/ phones and resolving any issue that she is presented. She is really awesome. Drop by and check her out for yourself.

Even though Im not a Verizon customer, I was treated as a customer. The sales rep has great interpersonal skills and tries to meet your need to the best of available equipment.

Ernest is very knowledgeable of the products andalways does his best to make customer happy.

Service was great, very helpful and friendly.

Very helpful and knowledgeable.

It was awe full earnest was so friendly

I damaged my phone and walked in the store and got setup in no time.

Autumn and Shalontay are awesome. They have been the best. Totally recommend victra Verizon in Danville

Best service we ever had!!!

Ernest Burchell is an excellent representative for Verizon. He is always courteous and shows a high level of competency. Whenever I need Verizon support I go to earnest

Today Ernest virtually helped my husband and me with our jetpack and our phone. He was awesome. Very knowledgeable, efficient, weve never received better service.

Fast good service

Wasnt a dull moment

I love the customer service of Ms. Erika Graves. She is knowledgeable and very pleasant in assisting me.

I went into the Verizon store in Danville, Virginia. Mr. Ernest Burchell the sale consultant met me with a smile and proceeded to ask how may I help you?I asked him to look at my account which has three lines. He immediately pulled up my account and after reviewing it he was able to assist me by providing a plan that best meet my needs! He was very professional and took the time to give me the update that was needed in order to support my plan.I truly thank him for his expertise and this store is awesome and everyone here deserves a raise! I’m so happy that I will tell everyone to go to the Verizon Wireless store on Mt. Cross Road in Danville, Virginia where all customers are treated fairly and do their very best to take care of their customers!Cynthia Johnson

If I could rate lower than a 1 star I would. After waiting 2 hours for service we finally were able to sit down with an associate who immediately picked up his cell phone and began texting who knows who or what for. We were charged $60 more for a phone we could get online cheaper and had $50 screen proctecter put on crooked. Oh and they charge you $20 for a “set up and go” fee that is to turn on a phone; for us it also included the associate putting said screen protector on crooked. This is a fee you can easily avoid by ordering online and turning the phone on, thus activating it yourself.This is the worst customer service we have ever experienced at a Verizon store and we will not be back. I hope this review helps others avoid the catastrophe that they cause. We lost $130 due to them.

Erika was nice she did ever then i need done on my phone and she put all my app on my new phone

Very un pleasant.

Ernest was super nice & helpful!

I love this Verizon location because the employees are knowledgeable & quick. Also the only location that doesn’t charge cash bill pay😁

It was awesome quick fast

Went into the store looking for an affordable phone and plan and Erika Graves was very helpful and got us in and out in a timely manner with a great phone and plan. Thanks Erika!

Great experience at this location.

There was only ONE representative available to help. I was put on hold for 15 mins after being told to hold for 2 mins. Then when I called back, he claimed it was not him who had put me on hold but hes the only one there. Finally came in, to sit there and watch 4 other customers walk out due to the long wait. The absolute worst experience Ive ever had with a phone company.

Very helpful experience!

Very helpful!

Not so knowledgable

It must be customer NO Service. I tried calling and after about 10 rings it automatically disconnected me

Awesome service!!! Thanks Tori!!!

She was very nice and understanding.

It was okay, not like going to a corporate store however, corporate store who have given you the option of paying now, or paying later on your monthly statement

Very helpful with phone exchange!

Great customer service with Ernest!

Took care of my questions and saved me money!

Great service, very informative.

Amazing staff, helpful, knowledgeable and patient.

All was grate

Pretty good service all around

Very helpful

High price, not enough people working

Ernest is the best!

Not enough people working there

Rude

Alicia took care of me today, and her customer service was outstanding! She went above and beyond in helping me. Although we ran into some issues she made sure that I left a satisfied customer. I highly recommend this store.